Leaders Cultivate Experience: Creating Strategic Speed by Harnessing the Experience of Your Workforce

By: Henry M. Frechette and Jocelyn R. Davis and Edwin H. Boswell

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Synopsis: Just as a leader's ability to create a workplace climate in which employees feel competent, engaged, and appreciated can accelerate strategic results, so too can a leader's ability to "cultivate experience"-to bring individuals' and teams' experience into view, make it significant, share it, and harness it-increase strategic speed. In this chapter, the authors describe four competencies leaders need in order to capture the experience and wisdom latent in their organizations and put it to work: conscious practice, openness, reflection in action, and experimentation. Using examples such as mobile communications giant Vodafone Group, health insurer Regence, and Irving Oil, they show how an organization's collective wisdom and experience can become a powerful driver of results. The chapter concludes with a brief self-assessment to help you size up your personal effectiveness at cultivating the experience of your workforce. This chapter was originally published as Chapter 6 of "Strategic Speed: Mobilize People, Accelerate Execution."