Anatomy of Hard Talks: What Makes a Conversation Fail
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- Synopsis
- Every difficult conversation is unique, but what separates hard talks from normal conversations is not as individual as we might think. Across the board, there are three traits - with real costs - that make difficult conversations categorically different: combat mentality, emotional loads, and being hard to read. In addition, our simple and familiar ideas about how to handle tough conversations don't help us. We can't get through these conversations if we don't look more closely at what we actually do that makes them go bad.
- Copyright:
- 2008
Book Details
- Book Quality:
- Publisher Quality
- Publisher:
- Harvard Business Publishing
- Date of Addition:
- 08/02/16
- Copyrighted By:
- HBS Press
- Adult content:
- No
- Language:
- English
- Has Image Descriptions:
- No
- Categories:
- Nonfiction, Business and Finance
- Submitted By:
- Bookshare Staff
- Usage Restrictions:
- This is a copyrighted book.