Communication consultant Casey Hawley shows readers how to identify and anticipate ten crucial communications moments, and offers strategies for responding confidently and in ways that leave a positive and powerful impression on all stakeholders. With chapters on the first moment you are offered a job, the moment you are asked a question that poses a challenge to your ethics, and the moment conflict arises with a coworker, this helpful guide offers readers the communication tools they need to get through and make the best impression during these critical professional junctures. Employees can use the interpersonal skills illustrated in difficult, uncertain situations to succeed at their current job, or put them to use in looking for a new job.
