Trust Through Transparency: Creating a Culture of Change-How Open Communication with Employees and Customers Enables Transformative Change
By:
Sign Up Now!
Already a Member? Log In
You must be logged into Bookshare to access this title.
Learn about membership options,
or view our freely available titles.
- Synopsis
- Once you've created the need for transformative change in an organization, a yawning gap often opens between intending to change and actually doing it. In this chapter, Vineet Nayar, CEO of HCL Technologies, a global IT services company, explains that one reason for this gap is a lack of trust among employees and management. To transform a company, people must align themselves and work together toward one goal, but this cannot happen without a culture of trust. There are many ways to build trust, but at HCLT Nayar focused specifically on transparency. In compelling narrative style, Nayar describes the journey he and his A Team-100 of his best and brightest managers-undertook in order to reach consensus on their new strategy and foster the culture of trust that would bring HCLT's employees-and their customers-on board. Nayar's story also explores the nature of trust, offering valuable insights for any leader faced with the challenge of organizational change. This chapter was originally published as Chapter 2 of "Employees First, Customers Second: Turning Conventional Management Upside Down."
- Copyright:
- 2010
Book Details
- Book Quality:
- Publisher Quality
- Publisher:
- Harvard Business Publishing
- Date of Addition:
- 03/12/19
- Copyrighted By:
- HBS Press
- Adult content:
- No
- Language:
- English
- Has Image Descriptions:
- No
- Categories:
- Nonfiction, Business and Finance
- Submitted By:
- Bookshare Staff
- Usage Restrictions:
- This is a copyrighted book.