Developments in the Call Centre Industry: Analysis, Changes and Challenges (Routledge Studies in Business Organizations and Networks: Vol. 39)

By: Julia Connell and John Burgess

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Synopsis: Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon.

Book Quality:: Publisher Quality
ISBN-13:: 9781134248810
Related ISBNs:: 9780203003008, 9780415511483, 9780415511483, 9780415357029, 9780415357029
Publisher:: Taylor and Francis
Date of Addition:: 04/18/20
Copyrighted By:: Routledge
Adult content:: No
Language:: English
Has Image Descriptions:: No
Categories:: Nonfiction, Reference, Business and Finance
Submitted By:: Bookshare Staff
Usage Restrictions:: This is a copyrighted book.
Edited by:: Julia Connell
Edited by:: John Burgess