Serviceology for Services: 7th International Conference, ICServ 2020, Osaka, Japan, March 13–15, 2020, Proceedings (1st ed. 2020) (Communications in Computer and Information Science #1189)

By: Takeshi Takenaka and Spring Han and Chieko Minami

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Synopsis: This book constitutes the refereed proceedings of the 7th International Conference on Serviceology for Services, held in Osaka, Japan, in March 2020.The 16 full papers and 3 short papers presented in this volume were carefully reviewed and selected from 58 submissions. The papers are organized around the following topics: hospitality management; service innovation and employee engagement; service marketing and consumer behavior; customer experience and service design; service engineering and implementation.

Book Quality:: Publisher Quality
ISBN-13:: 9789811531187
Related ISBNs:: 9789811531170
Publisher:: Springer Singapore, Singapore
Date of Addition:: 05/28/20
Copyrighted By:: Springer
Adult content:: No
Language:: English
Has Image Descriptions:: No
Categories:: Nonfiction, Computers and Internet, Business and Finance, Technology
Submitted By:: Bookshare Staff
Usage Restrictions:: This is a copyrighted book.
Edited by:: Chieko Minami
Edited by:: Spring Han
Edited by:: Takeshi Takenaka