Total Quality Management and Operational Excellence: Text with Cases (5)

Synopsis

The notion of "Quality" in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including Lean, Six Sigma and the latest version of ISO 9001, offering an often confusing variety of ways to achieve business excellence. Quality guru John Oakland’s famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance improvement strategy. Incorporating the frameworks that succeeded it, the revised model redefines Quality by: accelerating change reducing cost protecting reputation The popular, practical, jargon-free writing style, along with ten supporting case studies, effortlessly ties the model to its real-life applications, making it easy to understand how to apply what you’ve learned to your practices and achieve sustainable competitive advantage. Guiding readers through the language of TQM and OpEx and all their recent developments, including data analytics, this book sets out a clear way to manage change. This exciting update of a classic is all the busy student or professional will need to begin understanding how to manage Quality and achieve Operational Excellence.

Copyright:

2020

Book Details

Book Quality:

Publisher Quality

ISBN-13:

9781317202950

Related ISBNs:

9781315561974, 9781138673410, 9781138673410, 9781138673403, 9781138673403

Publisher:

Taylor and Francis

Date of Addition:

07/08/20

Copyrighted By:

John S. Oakland, Robert J. Oakland and Michael A. Turner. The right of John S. Oakland, Robert J. Oakland and Michael A. Turner to be identified as authors of this work has been asserted by them in accordance with sections

Adult content:

No

Language:

English

Has Image Descriptions:

No

Categories:

Nonfiction, Business and Finance, Technology

Submitted By:

Bookshare Staff

Usage Restrictions:

This is a copyrighted book.