Service Automation in the Public Sector: Concepts, Empirical Examples and Challenges (1st ed. 2022) (Progress in IS)

Synopsis

This edited volume highlights the latest advances in and findings from research on service automation in public sector organizations. The contributing authors use a mix of social and technological approaches to increase readers’ understanding of public service automation. The respective chapters discuss the automation of services in public organizations from a conceptual standpoint, present empirical examples of automation applications in public organizations, and consider the implementation-related challenges that can arise. The book’s overall goal is to aid and inspire researchers and practitioners to expand their knowledge of service automation in public organizations, while also providing a foundation for policy development and future research. Following a brief introductory chapter, the book addresses major gaps in our current understanding of service automation in public organizations, and provides suggestions for future research. Moreover, it argues that there is a continued need to observe and learn from empirical examples, and a need for more critical studies on the social and societal consequences of increased service automation in public organizations.

Copyright:

2022

Book Details

Book Quality:

Publisher Quality

ISBN-13:

9783030926441

Related ISBNs:

9783030926434

Publisher:

Springer International Publishing

Date of Addition:

03/14/22

Copyrighted By:

The Editor

Adult content:

No

Language:

English

Has Image Descriptions:

No

Categories:

Nonfiction, Computers and Internet, Business and Finance, Technology, Law, Legal Issues and Ethics

Submitted By:

Bookshare Staff

Usage Restrictions:

This is a copyrighted book.

Edited by:

Gustaf Juell-Skielse

Edited by:

Ida Lindgren

Edited by:

Maria Åkesson