Be Our Guest: Perfecting the Art of Customer Service (Tenth Edition) (A Disney Institute Book)
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- Synopsis
-
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Disney Institute specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service.
During the last twenty-five years, thousands of professionals from more than thirty-five countries and more than forty industries have attended business programs at Disney Institute and learned how to adapt the Disney approach for their own organizations.
Be Our Guest highlights the successes many of these companies have achieved, plus the key processes and best practices that have made Disney a trusted and revered brand around the world for more than eighty-five years.
- Copyright:
- 2011
Book Details
- Book Quality:
- Excellent
- Book Size:
- 222 Pages
- ISBN-13:
- 9781423145844
- Publisher:
- Disney Editions
- Date of Addition:
- 05/16/22
- Copyrighted By:
- Disney Enterprises, Inc.
- Adult content:
- No
- Language:
- English
- Has Image Descriptions:
- No
- Categories:
- Entertainment, Nonfiction, Travel
- Reading Age:
- 18 and up
- Submitted By:
- Worth Trust
- Proofread By:
- Worth Trust
- Usage Restrictions:
- This is a copyrighted book.
- Foreword by:
- Tom Staggs
- With:
- Theodore Kinni