Customer First: A Mindset That Spells Success in Today’s World
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- Synopsis
- How often have you complained about poor customer experience at a hotel, an airport, with your telecom operator or even with your neighborhood grocery store? Our guess is more often than you would like. From the biggest global technology companies to the most customer-friendly brands, there are aspects to customer experience that go amiss despite large budgets or industry best practices. Through 13 relatable stories from Indian businesses, Customer First highlights lapses in customer experience efforts and how these issues were tackled or could have been successfully tackled.
- Copyright:
- 2022
Book Details
- Book Quality:
- Publisher Quality
- ISBN-13:
- 9789354794438
- Related ISBNs:
- 9789354794353, 9789354794513
- Publisher:
- SAGE Publications
- Date of Addition:
- 07/04/22
- Copyrighted By:
- Jacqueline P. Mundkur and Varun Aggarwal
- Adult content:
- No
- Language:
- English
- Has Image Descriptions:
- No
- Categories:
- Nonfiction, Business and Finance
- Submitted By:
- Bookshare Staff
- Usage Restrictions:
- This is a copyrighted book.