Keep Your Customers: How to Stop Customer Turnover, Improve Retention and Get Lucrative, Long-Term Loyalty

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Synopsis
Land your next customer with total confidence you’ll keep them for the long-term.Keep Your Customers shares a fresh perspective on the old problem of customer relations. Ali Cudby shares with business leaders how to set up customer engagement for loyalty with a company culture to support it.Keep Your Customers provides from real-world consumer behavior stories, business best practices and CEO-led case studies featuring industries ranging from technology (ClusterTruck, PERQ), consumer packaged goods (Soapbox) and retail (Esprit de la Femme, Urban Stems). Interviews with renown venture capitalists Mark Suster and Kara Nortman of Upfront Ventures, Square Capital executive Jackie Reses, and indie music Shudder To Think’s frontman Craig Wedren are also featured. Forward by Springboard Enterprises Founder Kay Koplovitz. Keep Your Customers is ideal for business leaders who want to grow without being stuck in the endless grind of new customer acquisition. It shares the strategies and tactics that boost long-term customer value.Who can benefit from reading Keep Your Customers?Business Leaders interested in tying consumer behavior to customer retention through brand loyalty. Entrepreneurs looking to crack the customer relations mystery wide open while they grow their business - not losing clients. Managers and leaders at all levels in all industries who want to improve communication skills across their teams while massively improving the overall customer experience in ways that actually make a difference.
Copyright:
2020

Book Details

Book Quality:
Publisher Quality
Book Size:
222 Pages
ISBN-13:
9781642796438
Publisher:
Morgan James Publishing, LLC
Date of Addition:
Copyrighted By:
Ali Cudby
Adult content:
No
Language:
English
Has Image Descriptions:
No
Categories:
Nonfiction, Business and Finance, Sociology
Submitted By:
Bookshare Staff
Usage Restrictions:
This is a copyrighted book.

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