Managing the Unexpected: Resilient Performance in an Age of Uncertainty

By: Karl E. Weick and Kathleen M. Sutcliffe

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Synopsis: Since the first edition of 2001 it appears that we are dealing more and more with the unexpected, and not just in the form of news about terrorist attacks. Fires, floods, hurricanes, financial disasters, tornadoes and even the occasional volcano seem to be on the increase, with the result being a constant state of apprehension and, in the case of many organizations, sense of perpetual panic. Weick and Sutcliffe (organizational behavior and psychology, and management and organization, respectively, U. of Michigan Business School) update the text to reflect current conditions, laws, practices and policies as they get managers ready to expect the unexpected and plan accordingly. They admit that in real life everything can go wrong, but they do show models in which the unexpected is part of daily life, such as emergency rooms and airports, and how managers cope. Annotation ©2007 Book News, Inc., Portland, OR (booknews.com)