Service Excellence in Tourism and Hospitality: Insights from Asia (1st ed. 2021) (Tourism, Hospitality & Event Management)
By: and and
Sign Up Now!
Already a Member? Log In
You must be logged into Bookshare to access this title.
Learn about membership options,
or view our freely available titles.
- Synopsis
- Service operations management in the tourism and hospitality industry requires a high level of coordination, communication and facilitation to satisfy visitors. In all of these activities, service excellence means a lot to visitors in terms of their experience, and to the business it means repeat customers and word-of-mouth marketing. Based on fresh empirical evidence from the field, this book captures the different approaches and challenges to service excellence in the Asian tourism and hospitality industry. Focusing on hotels, attractions, transport providers and other segments in tourism and hospitality, this book presents new case studies underlining and detailing global and local travel industry practices. The book is meant as a reference and supplementary reading for students, researchers and industry practitioners.
- Copyright:
- 2021
Book Details
- Book Quality:
- Publisher Quality
- ISBN-13:
- 9783030576943
- Related ISBNs:
- 9783030576936
- Publisher:
- Springer International Publishing
- Date of Addition:
- 12/17/22
- Copyrighted By:
- Springer
- Adult content:
- No
- Language:
- English
- Has Image Descriptions:
- No
- Categories:
- Nonfiction, Travel, Business and Finance
- Submitted By:
- Bookshare Staff
- Usage Restrictions:
- This is a copyrighted book.
- Edited by:
- K. Thirumaran
- Edited by:
- Dirk Klimkeit
- Edited by:
- Chun Meng Tang
Reviews
Other Books
- by K. Thirumaran
- by Dirk Klimkeit
- by Chun Meng Tang
- in Nonfiction
- in Travel
- in Business and Finance