Digital versus Non-Digital Reference: Ask a Librarian Online and Offline

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Synopsis
Compare and contrast library reference models and more consumer-oriented models! Digital versus Non-Digital Reference: Ask A Librarian Online and Offline analyzes the quality of commercial Ask A Librarian (AskA) and tutorial services and how they compare to traditional library services. Edited by Jessamyn West-proprietor of librarian.net and the "hippest ex-librarian on the Web" according to Wired magazine-the book looks at library models and more consumer-oriented models, examining a variety of services that range from Ask Jeeves® and Google Answers to your own reference desk and Web e-mail reference forms. Academic librarians and information specialists share their experiences-good and bad-in starting, assessing, or ending AskA services and in working with collaborative reference tools and outsourcing reference services, and discuss the highs and lows of dealing with individual online services. Digital versus Non-Digital Reference: Ask A Librarian Online and Offline chronicles the experiences and interactions of librarians with digital reference, including case studies, how-to guides, and philosophical essays. The book&’s contributors discuss their concerns about using the Internet as not only a reference tool but as a reference medium that most libraries find inevitable to some degree. Topics include the political ramifications of offsite or outsourced reference, the truth behind the assertion that "it&’s all available online," cultural and/or language barriers to text-based reference services, and patrons&’ experiences with reference tools, from a librarian&’s perspective. Digital versus Non-Digital Reference: Ask A Librarian Online and Offline addresses: policy, staffing and technology for telephone reference services e-mail reference in public libraries the University of Michigan&’s Internet Public Library archivists and remote users in the digital age success and failure with commercial AskA programs the history of Q and A NJ, New Jersey&’s virtual reference service multilingual chat reference systems the ongoing debate over the value of digital reference the case for nonintrusive reference Digital versus Non-Digital Reference: Ask A Librarian Online and Offline is an invaluable resource for practitioners and academics on the appropriate assessment, technologies, and methods for successfully creating and operating human-mediated, Internet-based information services.
Copyright:
2004

Book Details

Book Quality:
Publisher Quality
Book Size:
176 Pages
ISBN-13:
9781136423314
Related ISBNs:
9780203050507, 9780789024428, 9780789024435
Publisher:
Taylor and Francis
Date of Addition:
Copyrighted By:
The Haworth Press, Inc.
Adult content:
No
Language:
English
Has Image Descriptions:
No
Categories:
Nonfiction, Computers and Internet
Submitted By:
Bookshare Staff
Usage Restrictions:
This is a copyrighted book.

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