Customer Satisfaction Measurement for ISO 9000: 2000
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- Synopsis
- For the first time, the ISO 9000 quality management standard requires that registered companies measure customer satisfaction. Many customer surveys produce misleading results due to poor questionnaire design, inappropriate data collection methods and invalid statistic analysis. Customer Satisfaction Measurement for ISO 9000 explains in a clear and simple manner how to conduct a professional customer satisfaction survey that will produce a reliable result - as well as being consistent with the requirements of ISO 9001:2000. Each step of the customer satisfaction measurement process is explained sequentially and each is linked to appropriate clauses in the ISO 9001:2000 statement.
- Copyright:
- 2001
Book Details
- Book Quality:
- Publisher Quality
- Book Size:
- 176 Pages
- ISBN-13:
- 9781136412424
- Related ISBNs:
- 9781138464452, 9780080503554, 9780750655132
- Publisher:
- Taylor and Francis
- Date of Addition:
- 09/16/23
- Copyrighted By:
- Nigel Hill, Bill Self, Greg Roche
- Adult content:
- No
- Language:
- English
- Has Image Descriptions:
- No
- Categories:
- Nonfiction, Business and Finance
- Submitted By:
- Bookshare Staff
- Usage Restrictions:
- This is a copyrighted book.
- Edited by:
- Nigel Hill