How to Manage Conflict in the Organization, Second Edition

Synopsis

Gain control of tough conflict situations and transform them into a productive force in your organization. How to Manage Conflict in the Organization, Second Edition, equips you with the strategies, tactics and insights you need to gain control of tough conflict situations. You´ll discover how to spot potential interpersonal conflicts—and defuse them before they flare up. You´ll understand how, when, where and why to apply the five favored conflict-resolution approaches, and you´ll develop the insight and intuition you need to make them work. This book will give you the skills to transform conflict into a positive, productive force by applying the proven techniques of principled negotiation. You will learn how to: • Transform conflict into a positive, productive force • Respond to on-the-job conflicts quickly and effectively • Resolve conflicts positively using proven principled negotiation techniques. • Understand the differences between structural (organizational) and interpersonal conflict • Separate people from issues and focus on interests, not positions • Get beyond immediate tensions and disagreements to the root causes of any interpersonal conflict • Apply five surefire conflict-resolution approaches: avoiding, accommodating, compromising, forcing, and collaborating • Adopt best practices for implementing alternative dispute resolution techniques • Develop strategies for dealing with conflict resolution in electronic communication • Follow guidelines for when to consult with HR about a conflict-resolution situation

Copyright:

2006

Book Details

Book Quality:

Publisher Quality

ISBN-13:

9780761215165

Publisher:

American Management Association

Date of Addition:

10/16/12

Copyrighted By:

American Management Association

Adult content:

No

Language:

English

Has Image Descriptions:

No

Categories:

Nonfiction, Business and Finance, Communication

Submitted By:

Bookshare Staff

Usage Restrictions:

This is a copyrighted book.