Customer Centric Support Services in the Digital Age: The Next Frontier of Competitive Advantage (1st ed. 2024)
By: and and and
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- Synopsis
- This book explores how customer service can become the singular competitive differentiator for organizations in the digital era.Given the pace of digitization and the rise in customer expectations post-pandemic, organizations must focus on customer-centricity in all functions in the digital age, providing factors, enablers, and processes for customer service and sharing best practices based on research from global experts.The book is a valuable resource for students and researchers keen on understanding the new digital landscape in customer service to develop, maintain, and enhance customer relationships.
- Copyright:
- 2024
Book Details
- Book Quality:
- Publisher Quality
- ISBN-13:
- 9783031370977
- Related ISBNs:
- 9783031370960
- Publisher:
- Springer International Publishing
- Date of Addition:
- 01/23/24
- Copyrighted By:
- The Editor
- Adult content:
- No
- Language:
- English
- Has Image Descriptions:
- No
- Categories:
- Nonfiction, Business and Finance
- Submitted By:
- Bookshare Staff
- Usage Restrictions:
- This is a copyrighted book.
- Edited by:
- Jagdish N. Sheth
- Edited by:
- Varsha Jain
- Edited by:
- Emmanuel Mogaji
- Edited by:
- Anupama Ambika
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- by Jagdish N. Sheth
- by Varsha Jain
- by Emmanuel Mogaji
- by Anupama Ambika
- in Nonfiction
- in Business and Finance