Designing Service Excellence: People and Technology
By: and
Sign Up Now!
Already a Member? Log In
You must be logged into Bookshare to access this title.
Learn about membership options,
or view our freely available titles.
- Synopsis
- The moment of truth-that instant when consumers experience and judge service quality-is often a deciding factor in business success. Designing Service Excellence: People and Technology provides practical information on the design, management, and organization of many different types of service industries, such as hotels, restaurants, banks and fina
- Copyright:
- 2015
Book Details
- Book Quality:
- Publisher Quality
- Book Size:
- 194 Pages
- ISBN-13:
- 9781040053546
- Related ISBNs:
- 9780429064081, 9781439840467, 9781439840474, 9780367783747
- Publisher:
- CRC Press
- Date of Addition:
- 02/16/24
- Copyrighted By:
- Taylor & Francis Group, LLC
- Adult content:
- No
- Language:
- English
- Has Image Descriptions:
- No
- Categories:
- Nonfiction, Business and Finance, Technology, Politics and Government
- Submitted By:
- Bookshare Staff
- Usage Restrictions:
- This is a copyrighted book.
Reviews
Other Books
- by Brian Hunt
- by Toni Ivergard
- in Nonfiction
- in Business and Finance
- in Technology
- in Politics and Government