Make Them Smile: Why Customer Satisfaction Is the Key to Rapid and Sustainable Growth

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Synopsis
Learn to scale your organization to grow your impact and create sustainable wealth with this inspiring book from the Founder of DECA Dental Group.Highly specialized service providers—such as doctors, lawyers, dentists, physical therapists, and consultants—are often limited in their growth and earning potential by their notoriously difficult-to-scale industries.As a dental student at Tufts University School of Dental Medicine in Boston just four years after leaving Zimbabwe for America, Dr. Sulman Ahmed was already looking ahead to an alternative future to private practice, determined to help as many people as possible, innovate within a stagnant industry by putting the customer experience first, and maximize his earning potential. In Make Them Smile, Dr. Ahmed shows readers how he scaled his customer-centric services and built a national brand—known as the &“Starbucks of dentistry&”—and offers guidance on how to:Identify the ideal gap to fill in your marketLeverage your expertise as your competitive advantageBecome a compassionate, highly capable leaderStandardize operations and scaleNavigate the various financing vehicles available at different stages of growth Build sustainable wealth while creating a legacy of improving customers&’ livesFor hardworking and dedicated professional service providers, Make Them Smile offers a way out of the grind of living hour to billable hour, providing a road map for how to build a scalable, standardized brand that provides a consistent, repeatable, and high-quality customer experience.
Copyright:
2024

Book Details

Book Quality:
Publisher Quality
ISBN-13:
9781637745809
Related ISBNs:
9781637745793
Publisher:
BenBella Books
Date of Addition:
Copyrighted By:
Sulman Ahmed
Adult content:
No
Language:
English
Has Image Descriptions:
No
Categories:
Nonfiction, Business and Finance
Submitted By:
Bookshare Staff
Usage Restrictions:
This is a copyrighted book.

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