Achieving Patient (aka Customer) Experience Excellence: Lessons From a Successful Cultural Transformation in a Hospital

By: and and and

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Synopsis
Written by internationally acknowledged experts in the customer and patient experience movement, this book clearly outlines the principles and development phases of a great customer experience transformation. Using an engaging story, it allows readers to follow the journey of Community General, a healthcare organization that went from struggling to being nationally recognized for its performance and customer satisfaction. Demonstrating how Community General was able to achieve its cultural transformation, the book presents valuable lessons learned that can be applied across a wide range of industries.
Copyright:
2013

Book Details

Book Quality:
Publisher Quality
Book Size:
137 Pages
ISBN-13:
9781040081402
Related ISBNs:
9781466583139, 9780429254611, 9781466583085
Publisher:
Taylor & Francis
Date of Addition:
Copyrighted By:
Taylor & Francis Group, LLC
Adult content:
No
Language:
English
Has Image Descriptions:
No
Categories:
Nonfiction, Business and Finance, Medicine
Submitted By:
Bookshare Staff
Usage Restrictions:
This is a copyrighted book.

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