Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone
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- Synopsis
- Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines various important scenarios that a customer service representative is likely to encounter and shows how to best handle each situation. This guide also explains how to make effective use of voice mail, email, fax, and letters.
- Copyright:
- 1999
Book Details
- Book Quality:
- Publisher Quality
- ISBN-13:
- 9781040158852
- Related ISBNs:
- 9781578200467, 9781482280661, 9781138412224, 9780429079559
- Publisher:
- CRC Press
- Date of Addition:
- 11/08/24
- Copyrighted By:
- Stephen Coscia
- Adult content:
- No
- Language:
- English
- Has Image Descriptions:
- No
- Categories:
- Nonfiction, Computers and Internet, Technology, Communication
- Submitted By:
- Bookshare Staff
- Usage Restrictions:
- This is a copyrighted book.
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- by Stephen Coscia
- in Nonfiction
- in Computers and Internet
- in Technology
- in Communication