The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology Solutions
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- Synopsis
- Call centres have become the crucial front line for managing customer relationships. This book covers a range of call center terminology. It explains relevant terms, and provides the call center manager with a quick reference that covers the technology and operational issues that come up in running and improving a call center.
- Copyright:
- 2002
Book Details
- Book Quality:
- Publisher Quality
- ISBN-13:
- 9781040160664
- Related ISBNs:
- 9781578200955, 9780429082849, 9781482295580, 9781138412330
- Publisher:
- CRC Press
- Date of Addition:
- 11/08/24
- Copyrighted By:
- Keith Dawson and Madeline Bodin
- Adult content:
- No
- Language:
- English
- Has Image Descriptions:
- No
- Categories:
- Nonfiction, Computers and Internet, Technology, Communication
- Submitted By:
- Bookshare Staff
- Usage Restrictions:
- This is a copyrighted book.
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- by Madeline Bodin
- in Nonfiction
- in Computers and Internet
- in Technology
- in Communication