Public Service Explained: The Role of Citizens in Value Creation (Elements in Public and Nonprofit Administration)

By: null Greta Nasi and null Stephen Osborne and null Maria Cucciniello and null Tie Cui

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Synopsis: This Cambridge Element aims to advance theory by investigating the nature of participation in public service delivery. It situates itself under the theory of Public Service Logic to advocate for a strategic orientation to participation as an element of value creation in public services. It introduces the concept of participation and discusses the motives, incentives, and tools to engage citizens in public service delivery processes. Then, it frames citizens' participation under the approach public service ecosystem to capture the dynamic relationships among citizens, other actors, processes, and structures that may contribute to determining value in public service delivery. It presents the dynamics of value creation and destruction in public service. The Element concludes with implications for research and practice. This title is also available as Open Access on Cambridge Core.

Book Quality:: Publisher Quality
ISBN-13:: 9781009373579
Related ISBNs:: 9781009532914, 9781009532914
Publisher:: Cambridge University Press
Date of Addition:: 12/31/24
Copyrighted By:: Greta Nasi, Stephen P. Osborne, Maria Cucciniello and Tie Cui
Adult content:: No
Language:: English
Has Image Descriptions:: No
Categories:: Nonfiction, Business and Finance, Sociology
Submitted By:: Bookshare Staff
Usage Restrictions:: This is a copyrighted book.