Holding the Calm: The Secret to Resolving Conflict and Defusing Tension

By: Hesha Abrams

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Synopsis: Holding the Calm is a practical and immediately useful guide that meticulously lays out twenty concrete, easy-to-use tools for defusing tension, settling cases, resolving disputes, and rechanneling arguments.How do you stop conflict? Settle disputes? Handle someone who is yelling at you, crying, or just won't speak? How do you find a solution when a solution seems impossible? Holding the Calm shares the secrets that enable everyone to avoid, minimize, or resolve conflict.Popular master mediator Hesha Abrams has tens of thousands of hours in the trenches mediating human conflict, and she shares her pragmatic wisdom in digestible bites that detail how to improve situations and solve difficult problems between human beings, from family and workplace disputes to complex commercial and global conflicts. Learn how to Speak into the ears that hear you Be the grown-up in the room Listen to what is not said Create small, winnable victoriesPractical, inspirational, and full of accessible tools you can use right now, Holding the Calm proves that you don't need an advanced degree or certification to minimize challenges and defuse tension between real people, businesses, and countries.

Book Quality:: Publisher Quality
Book Size:: 208 Pages
ISBN-13:: 9781523001958
Related ISBNs:: 9781523001934
Publisher:: Berrett-Koehler Publishers
Date of Addition:: 01/07/25
Copyrighted By:: Hesha Abrams
Adult content:: No
Language:: English
Has Image Descriptions:: No
Categories:: Nonfiction, Business and Finance, Law, Legal Issues and Ethics, Communication, Sociology
Submitted By:: Bookshare Staff
Usage Restrictions:: This is a copyrighted book.
Foreword by:: Ken Blanchard
Foreword by:: Mark Flitton