Relentless Caring: If You Don't Give a Damn, Don't Expect Anyone Else To

By: William H. McGill

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Synopsis: By delivering kindness every day at all levels of your organization and to all your customers, you will earn dedicated employees and repeat customers—and, ultimately, profitability. This step-by-step guide details an approach to leadership focused on caring about the well-being of others. As founder and executive chairman of MarineMax and with kindness as his True North, William H. McGill Jr. helped transform the company from a small disparate group of boat dealers into a highly profitable $2 billion global conglomerate. In Relentless Caring, McGill shares what he&’s learned about how to truly care about others 24/7 and generate solid profits at the same time. Readers will learn: Why having the right people in the right jobs matters How to find the right team members and take care of them and their families, including providing high-quality, low-cost health care Why long-term thinking is essential for success Why persistence, consistency, and risk are essential for growth Why investing in basic tools like personality profiling and a structured hiring and promotions system contribute to making the right decisions Relentless Caring is a practical playbook for &“managing from the heart&”—tirelessly delivering goodness and kindness to your team members and to customers to build strong loyalties that can buoy your organization even in the most challenging economic waters.