Delivering the Guest Experience: Successful Hotel, Lodging and Resort Management
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- Synopsis
- Exceptional customer experiences and financial returns are interdependent, whether a lodging operation is a luxury resort and spa, or a select-service economy hotel. Successful Hotel, Lodging & Resort Management: Delivering the Guest Experience fully explores this synergistic relationship. Successful Hotel, Lodging & Resort Management: Delivering the Guest Experience is based upon over four decades of hands-on industry experiences enjoyed by the authors. This title focuses on the application of sound customer service theory and best industry practices within the context of a hotel, lodging, and resort setting.
- Copyright:
- 2019
Book Details
- Book Quality:
- Excellent
- Book Size:
- 530 Pages
- ISBN-13:
- 9781792401527
- Publisher:
- Kendall Hunt Publishing
- Date of Addition:
- 04/18/25
- Copyrighted By:
- Kendall Hunt Publishing Company
- Adult content:
- No
- Language:
- English
- Has Image Descriptions:
- No
- Categories:
- Nonfiction, Business and Finance
- Submitted By:
- Daproim Africa
- Proofread By:
- Daproim Africa
- Usage Restrictions:
- This is a copyrighted book.