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Digital Customer Service: Transforming Customer Experience for an On-Screen World
by Rick DeLisi Dan MichaeliDigital Customer Service is the new standard for creating a 5-star customer experience As much as technology has improved our lives, for many people customer service experiences remain unnecessarily frustrating. But the advent of Digital Customer Service (DCS) promises to make these interactions seamless and effortless by creating experiences that occur entirely on a customer's own screen, even in situations where it is preferable to speak to an agent. Digital Customer Service: Transforming Customer Experience for an On-Screen World traces the evolution of customer service—as well as the evolution of customer expectations and the underlying psychology that drives customer behavior - from the days of the first call centers in the 1980s all the way to today's digital world. Written for Customer Service and Customer Experience leaders as well as C-suite executives (CEOs, CFOs, CIOs), Digital Customer Service helps business leaders balance three critical priorities: Creating an excellent experience for customers that increases customer loyalty and profitability Driving down the cost of Customer Service/Support interactions, while increasing revenue through Sales interactions Moving quickly toward the goal of "digital transformation" We have discovered—in our research and our first-hand experience—that when companies commit to achieving true Digital Customer Service, they can make significant progress toward all three of these goals at once. Digital Customer Service provides the roadmap for how your company can get there. And when you do, who wins? EVERYONE.
Transformation and Your New EHR: The Communications and Change Leadership Playbook for Implementing Electronic Health Records (HIMSS Book Series)
by Dennis Delisle Andy McLamb Samantha InchTransformation and Your New EHR offers a robust communication and change leadership approach to support electronic health record (EHR) implementations and transformation journeys. This book highlights the approach and philosophy of communication, change leadership, and systems and process design, giving readers a practical view into the successes and failures that can be experienced throughout the evolution of an EHR implementation.
Creating your MySQL Database: Practical Design Tips and Techniques
by Marc DelisleThis book takes a practical approach, implementing all theoretical concepts with examples. It is a fast-paced tutorial that focuses on critical decisions that you need to make every time you build MySQL databases. It is rich with tips and advice from an experienced practitioner. Anyone working with applications that use a MySQL database backend will benefit greatly from the advice and techniques in this book. Although a working knowledge of both SQL and MySQL is assumed, the book is suitable for both beginners and intermediate users alike. Whether you read it through and absorb the advice or work through it on a live project, the efficiency and maintainability of your databases will certainly improve as a result.
Mastering phpMyAdmin 3.1 for Effective MySQL Management
by Marc DelisleThe book is a step-by-step tutorial for phpMyAdmin explaining and demonstrating the potential of this tool with clear instructions and screenshots. After covering installation and basic features of phpMyAdmin it goes on to show its less well known and generally under-used features and capabilities. phpMyAdmin is a must-have tool for everyone who needs to manage their MySQL databases and tables in an effective manner. This book is a must-read for every serious phpMyAdmin user who would like to use this outstanding application to its full power.
Mastering phpMyAdmin 3.1 for Effective MySQL Management
by Marc DelisleThe book is a step-by-step tutorial for phpMyAdmin explaining and demonstrating the potential of this tool with clear instructions and screenshots. After covering installation and basic features of phpMyAdmin it goes on to show its less well known and generally under-used features and capabilities. phpMyAdmin is a must-have tool for everyone who needs to manage their MySQL databases and tables in an effective manner. This book is a must-read for every serious phpMyAdmin user who would like to use this outstanding application to its full power.
Mastering phpMyAdmin 3.3.x for Effective MySQL Management
by Marc DelisleThis is a step-by-step instructional guide to get you started easily with phpMyAdmin and teach you to manage and perform database functions on your database. You will first be introduced to the interface and then build basic tables and perform both simple and advanced functions on the created database. The book progresses gradually and you will follow it best by reading it sequentially. If you are a developer or system administrator or web designer who wants to manage MySQL databases and tables efficiently, this book is for you. This book assumes you already are well acquainted with MySQL basics. This book is a must-read for every serious phpMyAdmin user who would like to use this outstanding application to its full power.
phpMyAdminStarter
by Marc DelisleIf you are new to phpMyAdmin this e-book is the perfect companion for getting you off to a flying start. No previous experience with phpMyAdmin is required as you will be guided through downloading phpMyAdmin and installing it on your system. The amount of things that you can do with phpMyAdmin is overwhelming so the quick start guide will show you how to create your very first tables. The list of resources in this e-book will help you to become familiar with the phpMyAdmin community, which is a valuable part of any Open Source project. Finally, you will see how to use five key features of phpMyAdmin - including browsing, searching, and changing data, exporting to Excel, and creating relations - which will allow you to perform simple tasks to learn the basics and set off on your own.
Breaking News: Why Media Matters (Orca Think #10)
by Raina DelisleThe news can inform and inspire, but it can also misinform and mislead. Becoming a savvy news consumer is more important than ever as people are spending an increasing amount of time on the internet and social media, where they're exposed to fake news and clickbait. And as major news events such as the COVID-19 pandemic have shown us, the global spread of misinformation and disinformation puts lives at risk and accurate and reliable information can save lives. Breaking News: Why Media Matters helps kids become critical news consumers and teaches them how to tell fact from fiction. It explores the history of the media industry, the important roles the news plays today and the challenges it faces, and it gives kids the tools they need to find the news they can use.
Assistive Technology in the Classroom: Enhancing the School Experiences of Students With Disabilities (Second Edition)
by Amy G. Dell Deborah A. Newton Jerry G. PetroffThe book takes a look at the most effective uses of assistive technology for students with disabilities that emphasizes the link between technology and learning.
Assistive Technology in the Classroom: Enhancing the School Experiences of Students with Disabilities (Third Edition)
by Amy G. Dell Deborah A. Newton Jerry G. PetroffWith an emphasis on the integration of assistive technology into the curriculum, this text focuses on how assistive technology can be used in schools to enhance the teaching and learning of students with disabilities. This link between technology and teaching and learning drives the book's organization as well as its content. It is organized by school-related tasks that students must perform on a daily basis to be successful -- reading, writing, practicing academic skills, and communicating with their teachers and peers – and presents descriptions of technology-based solutions to the obstacles students with disabilities face in completing these tasks. Since being able to access computers is one major barrier, the text features a section on making computers accessible to students with a wide range of disabilities. A companion web site offers up-to-date information on product names, vendors, web site addresses, and other time-sensitive material.
Relevant Query Answering over Streaming and Distributed Data: A Study for RDF Streams and Evolving Web Data (SpringerBriefs in Applied Sciences and Technology)
by Emanuele Della Valle Shima ZahmatkeshThis book examines the problem of relevant query answering over the Web and provides a comprehensive overview of relevant query answering over streaming and distributed data. In recent years, Web applications that combine highly dynamic data streams with data distributed over the Web to provide relevant answers have attracted increasing attention. Answering in a timely fashion, i.e., reactively, is one of the most important performance indicators, especially when the distributed data is evolving. The book proposes a solution that retains a local replica of the distributed data and offers various maintenance policies to refresh the replica over time. A limited refresh budget guarantees the reactiveness of the system. Focusing on stream processing and Semantic Web, it appeals to scientists and graduate students in the field.
A View of Operations Research Applications in Italy, 2018 (AIRO Springer Series #2)
by Mauro Dell’Amico Manlio Gaudioso Giuseppe SteccaThis book presents expert descriptions of the successful application of operations research in both the private and the public sector, including in logistics, transportation, product design, production planning and scheduling, and areas of social interest. Each chapter is based on fruitful collaboration between researchers and companies, and company representatives are among the co-authors. The book derives from a 2017 call by the Italian Operations Research Society (AIRO) for information from members on their activities in promoting the use of quantitative techniques, and in particular operations research techniques, in society and industry. A booklet based on this call was issued for the annual AIRO conference, but it was felt that some of the content was of such interest that it deserved wider dissemination in more detailed form. This book is the outcome. It equips practitioners with solutions to real-life decision problems, offers researchers examples of the practical application of operations research methods, and provides Master’s and PhD students with suggestions for research development in various fields.
Sistrsic92 (Meg)
by Cheryl DellasegaMeg blogs about her perfect big sister, who has a big problem with food. As she tries to attract a boyfriend and deal with her beautiful but troubled half-sister, artistically talented high school sophomore Meg records her thoughts and feelings in a blog--accessible only to her three closest friends.
Uncertainty Management in Simulation-Optimization of Complex Systems
by Gabriella Dellino Carlo MeloniThis book aims at illustrating strategies to account for uncertainty in complex systems described by computer simulations. When optimizing the performances of these systems, accounting or neglecting uncertainty may lead to completely different results; therefore, uncertainty management is a major issues in simulation-optimization. Because of its wide field of applications, simulation-optimization issues have been addressed by different communities with different methods, and from slightly different perspectives. Alternative approaches have been developed, also depending on the application context, without any well-established method clearly outperforming the others. This editorial project brings together -- as chapter contributors -- researchers from different (though interrelated) areas; namely, statistical methods, experimental design, stochastic programming, global optimization, metamodeling, and design and analysis of computer simulation experiments. Editors' goal is to take advantage of such a multidisciplinary environment, to offer to the readers a much deeper understanding of the commonalities and differences of the various approaches to simulation-based optimization, especially in uncertain environments. Editors aim to offer a bibliographic reference on the topic, enabling interested readers to learn about the state-of-the-art in this research area, also accounting for potential real-world applications to improve also the state-of-the-practice. Besides researchers and scientists of the field, the primary audience for the proposed book includes PhD students, academic teachers, as well as practitioners and professionals. Each of these categories of potential readers present adequate channels for marketing actions, e. g. scientific, academic or professional societies, internet-based communities, and authors or buyers of related publications.
Comparable Corpora and Computer-assisted Translation
by Estelle Maryline DelpechComputer-assisted translation (CAT) has always used translation memories, which require the translator to have a corpus of previous translations that the CAT software can use to generate bilingual lexicons. This can be problematic when the translator does not have such a corpus, for instance, when the text belongs to an emerging field. To solve this issue, CAT research has looked into the leveraging of comparable corpora, i.e. a set of texts, in two or more languages, which deal with the same topic but are not translations of one another. This work had two primary objectives. The first is to assess the input of lexicons extracted from comparable corpora in the context of a specialized human translation task. The second objective is to identify bilingual-lexicon-extraction methods which best match the translators’ needs, determining the current limits of these techniques and suggesting improvements. The author focuses, in particular, on the identification of fertile translations, the management of multiple morphological structures, and the ranking of candidate translations. The experiments are carried out on two language pairs (English–French and English–German) and on specialized texts dealing with breast cancer. This research puts significant emphasis on applicability – methodological choices are guided by the needs of the final users. This book is organized in two parts: the first part presents the applicative and scientific context of the research, and the second part is given over to efforts to improve compositional translation. The research work presented in this book received the PhD Thesis award 2014 from the French association for natural language processing (ATALA).
IoT Automation: Arrowhead Framework
by Jerker DelsingThis book presents an in-depth description of the Arrowhead Framework and how it fosters interoperability between IoT devices at service level, specifically addressing application. The Arrowhead Framework utilizes SOA technology and the concepts of local clouds to provide required automation capabilities such as: real time control, security, scalability, and engineering simplicity. Arrowhead Framework supports the realization of collaborative automation; it is the only IoT Framework that addresses global interoperability across multiplet SOA technologies. With these features, the Arrowhead Framework enables the design, engineering, and operation of large automation systems for a wide range of applications utilizing IoT and CPS technologies. The book provides application examples from a wide number of industrial fields e.g. airline maintenance, mining maintenance, smart production, electro-mobility, automative test, smart cities—all in response to EU societal challenges. <P><P>Features <li>Covers the design and implementation of IoT based automation systems. <li>Industrial usage of Internet of Things and Cyber Physical Systems made feasible through Arrowhead Framework. <li>Functions as a design cookbook for building automation systems using IoT/CPS and Arrowhead Framework. <li>Tools, templates, code etc. described in the book will be accessible through open sources project <li>Arrowhead Framework Wiki at forge.soa4d.org/ <li>Written by the leading experts in the European Union and around the globe.
Computer Clues (Pee Wee Scouts #36)
by Judy DeltonThe Pee Wees are entering cyberspace! The scouts are earning their computer badges, and that means lots of fun--and lots of surprises--are in store. From surfing the Web to sending e-mail to going on a cyber treasure hunt, the online adventures keep getting better and better. And when Molly receives an e-mail message from a secret admirer, she and Mary Beth have an exciting computer mystery to solve. The Pee Wees goof around, do good deeds, take on projects and have fun and adventures. Find out all about what scouts do in the other 38 Pee Wee Scout books you can get from Bookshare including: #1 Cookies and Crutches, #2 Camp Ghost-Away, #3 Lucky Dog Days, #4 Blue Skies, French Fries, #5 Grumpy Pumpkins, #6 Peanut-Butter Pilgrims, #7 A Pee Wee Christmas, #8 That Mushy Stuff, #9 Spring Sprouts, #10 The Pooped Troop, # 11 The Pee Wee Jubilee, #12 Bad, Bad, Bunnies, #13 Rosy Noses, Frozen Toes, #14 Sonny's Secret, #15 Sky Babies, #16 Trash Bash, # 17 Pee Wees On Parade, #18 Lights, Action, Land-ho!, # 19 Piles of Pets, #20 Fishy Wishes, #21 Pee Wees On skis, #22 Greedy Groundhogs, #23 All Dads on Deck, #24 Tricks and Treats, #25 Pee Wees on First, # 26 Super Duper Pee Wees, #27 Teeny Weeny Zucchinis, #28 Eggs With Legs, #29 Pee Wee Pool Party, #30 Bookworm Buddies, #31 Moans and Groans and Dinosaur Bones, #32 Stage Frightened, #33 Halloween Helpers, #34 Planet Pee Wee, #35 Pedal Power, #37 Wild, Wild West, #38 Here Come the Clowns, and #39 Molly For Mayor.
GameMaker Game Programming with GML
by Matthew DelucasA step-by-step approach to build your knowledge, starting from a simple "hello world" to discovering arrays, classes, and so on. Each learning point is explained in a practical way, carrying out tasks within the GameMaker development environment. If you are a GameMaker Studio developer who has little experience with writing scripts and want to expand that skill set, this is the book for you. It is assumed that you can already navigate GameMaker Studio to some degree. This book will primarily focus on scripting and the integration of scripts to aid in the production of a game and not actual game design. It is highly recommended that you have access to (or the ability to) create visual and audio assets for the examples presented.
The Book of GIMP: A Complete Guide to Nearly Everything
by Karine Delvare Olivier LecarmeGIMP is a free alternative to Adobe Photoshop with tons of professional-grade features. But with so many powerful tools and menu options, GIMP can be difficult to master. Whether you're struggling to get started or trying to master some of GIMP's more complex features, you'll find the answers you're looking for in The Book of GIMP.The tutorials in the first half of the book walk you through essential GIMP skills, like resizing and cropping images, touching up spots and scratches, and customizing your work area. Illustrated, step-by-step instructions show you how to:–Improve the lighting and composition of images–Remove distortions and noise to make old and damaged photos look like new–Create stunning panoramas and digital collages using a series of photos–Make, edit, and export custom textures, logos, and animated GIFs–Work with selections, channels, and masks to edit images like a pro–Create colorful digital art, layer by layerThe book's second half offers a comprehensive reference to GIMP's many features, including color balancing, masks, filters, and plug-ins. You'll find tools described in unparalleled detail, with coverage of nearly every option and parameter.With illustrated tutorials and detailed references, The Book of GIMP is sure to become your one-stop guide to just about everything GIMP.
Magento 2 Development Cookbook
by Bart DelvauxOver 60 recipes that will tailor and customize your experience with Magento 2 About This Book * Solve common problems encountered while extending your Magento 2 store to fit your business needs * Delve into the exciting and enhanced features of Magento 2 such as customizing security permissions, intelligent filtered search options, easy third-party integration, among others * Learn to build and maintain a Magento 2 shop via a visual-based page editor and customize the look and feel using Magento 2's offerings on the go Who This Book Is For This book is for every developer who has knowledge of PHP and wants to extend or customize the functionality of their Magento 2 system. If you have prior experience of the Magento platform, you will find this book useful in exploring the advanced features. What You Will Learn * Install a Magento 2 shop with sample data * Upgrade the data in a Magento 1 shop to a Magento 2 shop * Manage the look and feel of the shop with custom themes * Extend the shop with custom functionality such as forms, grids, and more * Accelerate your store with some performance tools * Build and structure your own shipping module * Test your shop with automated tests and manage your product display In Detail With the challenges of growing an online business, Magento 2 is an open source e-commerce platform with innumerable functionalities that gives you the freedom to make on-the-fly decisions. It allows you to customize multiple levels of security permissions and enhance the look and feel of your website, and thus gives you a personalized experience in promoting your business. Style and approach This book is packed with a wide range of techniques to modify and extend the functionality of your online store. It contains easy-to-understand recipes starting with the basics and moving on to cover advanced topics. Many recipes work with code examples that can be downloaded from the book's website.
Magento 2 Development Cookbook
by Bart Delvaux<P><P>Key Features <P><P>Solve common problems encountered while extending your Magento 2 store to fit your business needs <P><P>Delve into the exciting and enhanced features of Magento 2 such as customizing security permissions, intelligent filtered search options, easy third-party integration, among others <P><P>Learn to build and maintain a Magento 2 shop via a visual-based page editor and customize the look and feel using Magento 2's offerings on the go <P><P>Book Description <P><P>With the challenges of growing an online business, Magento 2 is an open source e-commerce platform with innumerable functionalities that gives you the freedom to make on-the-fly decisions. It allows you to customize multiple levels of security permissions and enhance the look and feel of your website, and thus gives you a personalized experience in promoting your business. <P><P>What you will learn <P><P>Install a Magento 2 shop with sample data <P><P>Upgrade the data in a Magento 1 shop to a Magento 2 shop <P><P>Manage the look and feel of the shop with custom themes <P><P>Extend the shop with custom functionality such as forms, grids, and more <P><P>Accelerate your store with some performance tools <P><P>Build and structure your own shipping module <P><P>Test your shop with automated tests and manage your product display
The Secret Life of Word
by Robert DelwoodThe Secret Life of Word looks at Microsoft Word from the perspective of technical and other professional writers. It gives writers an in-depth look at the hidden capabilities of Word, and shows how to take advantage of those capabilities without being a programmer. The Secret Life of Word will help you master the full gamut of Word mysteries, including AutoCorrect, QuickParts, BuildingBlocks, macros, Smart Tags, program-less VBA programming, and much more. There's something here for everyone who uses Microsoft Word, from new users to experts.Inside the BookPreface Introduction to Word Automation Creating Macros Find and Replace Fields, Form Fields, and Content Controls AutoCorrect and AutoText/Building Blocks Smart Tags Exchanging Data Code Samples Automation Related Topics Glossary, Bibliography, and Index
Practical Computer Vision with SimpleCV
by Kurt Demaagd Anthony Oliver Nathan Oostendorp Katherine Scott<p>With this digital <b>Early Release</b> edition of <i>Practical Computer Vision with SimpleCV</i>, you get the entire book bundle in its earliest form – the author's raw and unedited content – so you can take advantage of this content long before the book's official release. You'll also receive updates when significant changes are made, as well as the final ebook version.<br/><br/>\nSimpleCV is a cross platform (Windows, Macintosh, Linux) framework in Python that makes writing computer vision applications quick and easy. This book takes you through real world examples and applications using SimpleCV so that anyone, even with zero knowledge of computer vision, can use to create their own vision application in a few minutes with a webcam and PC. SimpleCV has its own integrated shell (command line) and code editor so you can rapidly test new techniques, load and run examples, view documentation, etc. The library also works with webcams, cell phones, the Xbox Kinect, and TI's Beagle Board and Panda Board. There are 1-click installers for every platform, so you can be up and running any of the examples included in this book in a few minutes.</p>
Erfolgreich ein Software-Startup gründen: Tipps und Erfahrungen eines Tech-Unternehmers
by Christian DemantErfahren Sie in diesem Buch, wie sich ein erfolgreiches Software-Startup am Weltmarkt etabliertDie Industrie befindet sich weltweit in einem gewaltigen Umbruch und entwickelt sich immer mehr zur Softwarewelt. Dies steigert die Nachfrage nach IT-Spezialisten rund um den Globus. In Deutschland fehlen in den Unternehmen mittlerweile über 120 000 IT-Experten, in den USA verweisen Vertreter der großen Tech-Konzerne auf 500 000 offene Stellen. Die weltweit hohe Nachfrage nach qualifizierten Entwicklern lässt sich aus Gründersicht geschickt ausnutzen, denn in vielen Unternehmen wird die Frage lauten, ob diese dringend benötigten Ressourcen selbst aufgebaut oder ob mit externen Anbietern kooperiert werden soll. Dieser externe Anbieter könnten zukünftig Sie sein – mit Ihrem neu gegründeten Software-StartupDie zweite Auflage des Buches wurde inhaltlich grundlegend überarbeitet und mit aktuellen Erfahrungen aus der Berater- und Gutachtertätigkeit des Autors erweitert. Diverse Daten und Statistiken wurden aktualisiert und neue Technologien und IT-Trends berücksichtigt. Folgende Themenschwerpunkte werden hier vorgestellt:Chance Selbstständigkeit für MINT-Absolventen mit innovativen Geschäftsideen.Die typischen Fragestellungen vor der Gründung: Teambildung, Kapitalbeschaffung, Rechtsform, Firmensitz und Firmenname.Die Schlagzahl erhöhen: Bewältigen der mentalen und organisatorischen Anfangshürden.Zusammenstellen und Führen von Entwicklerteams.Marketing und Vertrieb von Tech-Produkten und innovativen Dienstleistungen.Nur Vollgas geht nicht: Finden der richtigen Work-Life-Balance.Guidelines für die Erstellung professioneller SoftwarePraxis-Tipps und Handlungsempfehlungen, die dem angehenden Startup-Unternehmer Geld sparen und ihn vor den typischen Fallstricken bewahren.
Erfolgreich ein Software-Startup gründen: Tipps und Erfahrungen eines versierten Unternehmers (Xpert.press)
by Christian DemantErfolgreich ein Startup gründen bietet das „Best-Practice“ aus den beiden Kompetenzfeldern des Autors: Eigene Industrie-Softwareentwicklung und erfolgreiche Gründung und Führung eines Unternehmens im In- und Ausland.Der Leser, der sich mit einer Existenzgründung beschäftigt, erhält Empfehlungen für die Softwareentwicklung, aber auch Antworten auf organisatorische, rechtliche und unternehmerische Fragen. Also Empfehlungen und Tipps, die dem angehenden Unternehmer Geld sparen und die ihn vor den typischen Fallstricken bewahren. Der Autor war über 15 Jahre als Geschäftsführer und Leiter der Software-Entwicklung für die Vermarktung und die Implementierung eines Hightech-Softwareproduktes verantwortlich. Seine dabei gewonnenen Erfahrungen stellt er jungen Existenzgründern zur Verfügung.