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Shift: Transform Motion into Progress in Business
by Richard Lees Azlan RajUnderstand what’s required to deliver top-of-the-line customer experiences As organizations around the world do their best to deliver meaningful, effective, and efficient customer experiences, many are encountering difficulty translating their actions into progress. These businesses find that, despite a plethora of initiatives, programs, and plans, inclusive and excellent customer service remains stubbornly out of reach. In Shift: Transform Motion into Progress in Business, Chief Strategy and Marketing Officers at Merkle and dentsu offer business leaders a practical and coherent approach to creating the consistently exceptional customer experience that would set their business apart from the competition. The authors link three key themes—a clear vision with clear performance indicators, an aligned team, and a deep understanding of the marketplace—and outline their importance in the quest for the ideal client experience. They explain the importance of measuring progress through the eyes of the customer and ensuring that the measures that matter to customers are improving. A necessary addition to the reading lists of innovation and business development professionals, Shift deserves a place on the bookshelves of managers, executives, and other business leaders attempting to set their organization apart from the competition.
The Six Disciplines of Agile Marketing: Proven Practices for More Effective Marketing and Better Business Results
by Jim EwelTransform your organization using Agile principles with this proven framework The Six Disciplines of Agile Marketing provides a proven framework for applying Agile principles and processes to marketing. Written by celebrated consultant Jim Ewel, this book provides a concise, approachable, and adaptable strategy for the implementation of Agile in virtually any marketing organization. The Six Disciplines of Agile Marketing discusses six key areas of practical concern to the marketer who hopes to adopt Agile practices in their organization. They include: Aligning the team on common goals Structuring the team for greater efficiency Implementing processes like Scrum and Kanban in marketing Validated Learning Adapting to Change Creating Remarkable Customer Experiences The Six Disciplines of Agile Marketing also discusses four shifts in beliefs and behaviors necessary to achieving an Agile transformation in marketing organizations. They include: A shift from a focus on outputs to one based on outcomes A shift from a campaign mentality to one based on continuous improvement A shift from an internal focus to a customer focus <li style="margin: 0in 0
Skin
by Sergio del MolinoSkin is the border of our body and, as such, it is that through which we relate to others but also what separates us from them. Through skin, we speak: when we display it, when we tan it, when we tattoo it, or when we mute it by covering it with clothes. Skin exhibits social relationships, displays power and the effects of power, explains many things about who we are, how others perceive us and how we exist in the world. And when it gets sick, it turns us into monsters. In Skin, Sergio del Molino speaks of these monsters in history and literature, whose lives have been tormented by bad skin: Stalin secretly taking a bath in his dacha, Pablo Escobar getting up late and shutting himself in the shower, Cyndi Lauper performing a commercial for a medicine promising relief from skin disease, John Updike sunburned in the Caribbean, Nabokov writing to his wife from exile, ‘Everything would be fine, if it weren’t for the damned skin.’ As a psoriasis sufferer, Sergio del Molino includes himself in this gallery of monsters through whose stories he delves into the mysteries of skin. What is for some a badge of pride and for others a source of anguish and shame, skin speaks of us and for us when we don’t speak with words.
Smart Teams: How to Move from Friction to Flow and Work Better Together
by Dermot CrowleyLearn how your team can communicate, congregate and collaborate more effectively than ever Smart Teams will help your team to go beyond personal productivity to build a culture where productivity thrives. This book shows you how to turn around the unproductive team behaviours that create friction. You’ll learn the ‘superproductive’ behaviours that promote flow and the most impactful productivity principles for working better together. Smart Teams shares the practical guidelines and key skills you need to lead a productive, cooperative team. Email noise, unproductive meetings and poorly organised projects can stifle creativity and disrupt everyone’s workflow. A culture that isn’t productive results in long hours, more stress, and a lack of balance. But by raising awareness of how our behaviours impact our work and our colleagues, you build the desire and capability to change within your team. This book is packed with tips, guidelines and expert insights for leaders and managers at any level. Foster a culture of ‘superproductivity’ Create a set of Smart Team principles to guide cooperation Run fewer, shorter and more effective meetings Collaborate more productively on projects Reduce urgency, interruptions and email noise People want their work to matter, they want to make an impact and they want to do it all with a healthy work-life balance. Productivity is the key to making it all happen! Smart Teams shows you how to implement the culture shift that will allow your team to flourish. This book is part of the Smart Productivity series, helping readers find practical solutions for better managing their time, energy and focus.
Social and Behavioral Research for Homeland Security
by John G. VoellerSocial and Behavioral Research for Homeland Security features articles from the Wiley Handbook of Science and Technology for Homeland Security covering social and psychological aspects of terrorism and counterterrorism efforts from different perspectives. First, it examines the roots of terrorism; second, it explores the consequences of terrorism; then communication, training, and learning development of responders and the public in situations of terror attacks, are discussed.
Social Capital: A Comparative Analysis Of China, Taiwan And The Us (Key Concepts)
by Joonmo SonSocial capital is a principal concept across the social sciences and has readily entered into mainstream discourse. In short, it is popular. However, this popularity has taken its toll. Social capital suffers from a lack of consensus because of the varied ways it is measured, defined, and deployed by different researchers. It has been put to work in ways that stretch and confuse its conceptual value, blurring the lines between networks, trust, civic engagement, and any type of collaborative action. This clear and concise volume presents the diverse theoretical approaches of scholars from Marx, Coleman, and Bourdieu to Putnam, Fukuyama, and Lin, carefully analyzing their commonalities and differences. Joonmo Son categorizes this wealth of work according to whether its focus is on the necessary preconditions for social capital, its structural basis, or its production. He distinguishes between individual and collective social capital (from shared resources of a personal network to pooled assets of a whole society), and interrogates the practical impact social capital has had in various policy areas (from health to economic development). Social Capital will be of immense value to readers across the social sciences and practitioners in relevant fields seeking to understand this mercurial concept.
The Social Causes of Health and Disease
by William C. CockerhamThis stimulating book has become a go-to text for understanding the role that social factors play in the experience of health and many diseases. This extensively revised and updated third edition offers the most compelling case yet that stress, poverty, unhealthy lifestyles, and unpleasant living and working conditions can all be directly associated with illness. The book continues to build on the paradigm shift that has been emerging in twenty-first-century medical sociology, which looks beyond individual explanations for health and disease. As the field has headed toward a fundamentally different orientation, William Cockerham’s work has been at the forefront of these changes, and he here marshals evidence and theory for those seeking a clear and authoritative guide to the realities of the social determinants of health. Of particular note in the latest edition is new material on the relationship between gender and health, implications of the life course for health behavior, the health effects of social capital, and the emergence of COVID-19. This engaging introduction to social epidemiology will be indispensable reading for all students and scholars of medical sociology, especially those with the courage to confront the possibility that society really does make people sick.
Social Cognitive Theory: An Agentic Perspective on Human Nature
by Albert BanduraA comprehensive perspective on human nature by one of the undisputed masters of the psychological sciences The final book by psychology's most eminent modern figure, Dr. Albert Bandura, is the definitive concise presentation of his theoretical views. In Social Cognitive Theory: An Agentic Perspective on Human Nature, Bandura explains how his half-century of research and theory on the determinants of thought and action highlight people's capacity for agency: the ability to exert control over one's actions and the courses of one's development. He further explains how his basic theory and research have been applied, world-wide, for the betterment of the human condition. Readers will find: A thorough introduction to the author’s agentic-perspective on human nature Dr. Bandura's theoretical analyses of moral behavior and moral disengagement Applications of the basic principles of Social Cognitive Theory to personal and social change for human betterment An essential and groundbreaking resource for educational, health, and personality psychologists, Social Cognitive Theory: An Agentic Perspective on Human Nature will also prove indispensable to social and industrial/organizational psychologists.
The Social Control of Cities
by Sophie Body-GendrotIn this ground-breaking study, Sophie Body-Gendrot provides a comparative analysis of the growing problem of new forms of poverty and social marginalisation in contemporary advanced societies.
Social Deviance (Short Introductions)
by Stuart HenryThe new edition of this popular introduction explores the meaning of social deviance in contemporary society. It traces the path by which we create deviance: how we single out behavior, ideas, and appearances that differ from the “norm,” label them as either offensive or acceptable, and then condemn or celebrate them. The book explains what kinds of behavior are banned and who bans them, exposing the important political influences underlying these processes. Refreshed with a new engaging, accessible style, the second edition features expanded treatment of the theories of deviance, new material on positive deviance, and updated references and contemporary examples throughout. At its core, Social Deviance looks at who becomes deviant and why. It delves into the multiple motives that cause rule-breakers to behave badly in the eyes of those they offend or creatively in the eyes of those they please, and it reveals the way deviants think about their actions, their moral identity, and their fellow moral outcasts.
The Social Emotional Classroom: A New Way to Nurture Students and Understand the Brain
by Anna-Lisa Mackey Melissa RaganLearn to implement powerful new learning techniques in your classroom experience In The Social Emotional Classroom, celebrated educators and authors Anna-Lisa Mackey and Melissa Ragan deliver an insightful, rigorous, and accessible treatment of social emotional learning in education. Using research from the Theory of Constructed Emotion, the authors highlight the relationship between the new view of neurobiology and Social Emotional Learning. The book connects five key competencies, including self-awareness, social awareness, self-management, responsible decision-making, and relationship skills, to this new understanding of the brain. You'll also learn from: Teacher stories included in each chapter The inclusion of over two decades worth of experience and research in the field of social and emotional learning Instructions and guides for educators to embed social and emotional learning into their everyday practices Perfect for K-12 educators, principals, superintendents, and other education leaders, The Social Emotional Classroom will also earn a place in the libraries of parents and caregivers who are responsible for young people's day-to-day learning.
The Social Life of Words: A Historical Approach (Language in Society)
by Laura WrightA new approach to sociolinguistics, introducing the study of the social meaning of English words over time, and offering an engaging and entertaining demonstration of lexical sociolinguistic analysis The Social Life of Words: A Historical Approach explores the rise and fall of the social properties of words, charting ways in which they take on new social connotations. Written in an engaging narrative style, this entertaining text matches up sociolinguistic theory with social history and biography to discover which kind of people used what kind of word, where and when. Social factors such as class, age, race, region, gender, occupation, religion and criminality are discussed in British and American English. From familiar words such as popcorn, porridge, café, to less common words like burgoo, califont, etna, and phrases like kiss me quick, monkey parade, slap-bang shop, The Social Life of Words demonstrates some of the many ways a new word or phrase can develop social affiliations. Detailed yet accessible chapters cover key areas of historical sociolinguistics, including concepts such as social networks, communities of practice, indexicality and enregisterment, prototypes and stereotypes, polysemy, onomasiology, language regard, lexical appropriation, and more. The first book to take a focused look at lexis as a topic for sociolinguistic analysis, The Social Life of Words: Introduces sociolinguistic theories and shows how they can be applied to the lexicon Demonstrates how readers can apply sociolinguistic theory to their own analyses of words in English and other languages Provides an engaging and amusing new look at many familiar words, inviting students to explore the sociolinguistic properties of words over time for themselvesPart of Wiley Blackwell’s acclaimed Language in Society series, The Social Life of Words is essential reading for upper-level undergraduate students, graduate students, postdoctoral researchers, and linguists working in sociolinguistics, lexical semantics, English lexicology, and the history and development of modern English.
Social Media at Work
by Arthur L. Jue Mary Ellen Kassotakis Jackie Alcalde MarrThe definitive guide for using social media to build more effective organizationsToday's networking technologies-wikis, blogs, and social networking sites-are changing how we build professional relationships and work collaboratively. In this insightful book, three organizational development experts from Oracle Corporation offer executives down-to-earth strategies for leveraging the power of social media to build more effective and agile organizations, engage employees, and sustain competitiveness.Offers practical advice for using social media (wikis, blogs, and social networking sites) to increase organizational effectivenessPresents proven recommendations for building teams, accelerating learning, and fostering innovation by adopting social networking toolsShows how to tap into the power of social networks to improve organizational performanceDemonstrates how social media will help organizations thrive for years to come by drawing on case studies from companies like Intel, Cisco, Nokia, and others
Social Policy for Social Work: Placing Social Work in its Wider Context
by Lorraine Green Karen ClarkeContemporary social work cannot be understood without an appreciation of the broader context of social policy in which it takes place. Such an understanding is increasingly important as social workers are expected to work across institutional, professional and even national boundaries in new ways profoundly affected by the changing global context. This insightful book examines how shifts in the dominant political ideology have affected the nature of welfare provision, the kinds of social problems addressed by policy, and the balance of responsibilities for well-being between individuals, the family, voluntary organizations, the market and the state. It explains the impact of these developments on the organization of social work and on relationships between social workers and service users. The book discusses contested concepts central to social work - such as justice, liberty, equality, difference, need and risk - and illustrates these through a range of examples.The critical analysis provided in this book offers students of social work a crucial foundation for negotiating difficult and sensitive practice situations and defending their profession, providing them with the tools and knowledge to uphold key professional values.
Social Psychology For Dummies
by Daniel RichardsonWritten for psychology students, Social Psychology For Dummies is an accessible and entertaining introduction to the field. Social Psychology For Dummies follows a typical university course, which makes it the perfect reference if you're in need of a clear (and enjoyable) overview of the topic. Whether you plan is to get ahead of the game or make up for lost time, we have you covered. Online accessible review questions for each chapter are available to consolidate learning.
Social Psychology of Helping Relations: Solidarity and Hierarchy (Contemporary Social Issues)
by Arie NadlerExamines the major aspects of giving and receiving help in interpersonal and intergroup relations This unique book extends the traditional emphasis on interpersonal help-giving in order to consider a wider spectrum of interpersonal and intergroup helping relations. Help giving is viewed as reflecting people’s care for others, while at the same time dependency on help and giving help imply lower and higher places on the social hierarchy, respectively. It studies the psychology of what goes into helping someone and integrates experimental work conducted in the social psychological laboratory with applied research from volunteer organizations, schools, and work and family environments. In addition to research on the giving of help, the book considers the recipient of help and reviews research and theory on people's readiness to seek and receive help. Unlike much of past research in this context that has been interested in the “generosity question” (i.e., whether or not people help others) the book considers how different kinds of assistance (i.e., autonomy and dependency-oriented help) shape helping interactions. It then goes beyond the analyses of the immediate helping interaction to consider the long-term consequences of giving and receiving help. Finally, the book addresses theory and research on intergroup helping relations. Social Psychology of Helping Relations: Solidarity and Hierarchy begins with a general introduction to the topic. It then offers a series of broad perspectives, covering the philosophical and psychological theory, evolution, and overview of social psychological research. Next, the book looks at the social psychology of helping relations, examining the parties involvedt, and the “why” behind their actions. The positives and negatives of giving and receiving assistance, and the links between status and interpersonal and intergroup helping relations are also covered. It considers how giving, seeking and receiving help maintains or challenges status relations between individuals and groups. The book finishes with a conclusion that wraps up the many lessons learned. Looks at solidarity and inequality in social interactions Examines why people are ready to give and receive help Studies the consequences of giving and receiving help Highlights important implications to different kinds of help beyond the dichotomy between giving/receiving help or not Addresses research and theory on interpersonal and intergroup helping relations The implications of helping relations for personal and social change Social Psychology of Helping Relations: Solidarity and Hierarchy is an ideal book for advanced students, researchers and individuals interested in social psychology, counselling, social work, Sociology, and Political Science.
Social Psychology of Punishment of Crime
by Margit E. Oswald Steffen Bieneck Jorg Hupfeld-HeinemannIn recent years, research interest has increased both in the needs of punishment by the public and in the psychological processes underlying decisions on sentencing. This comprehensive look at the social psychology of punishment focuses on recent advances, and presents new findings based on the authors' own empirical research. Chapters explore the application of social psychology and social cognitive theories to decision making in the context of punishments by judges and the punitiveness of laymen. The book also highlights the different legal systems in the UK, US and Europe, discussing how attitudes to punishment can change in the context of cultural and social development.
The Social Self and Everyday Life: Understanding the World Through Symbolic Interactionism
by Kathy Charmaz Scott R. Harris Leslie IrvineAn engaging text that enables readers to understand the world through symbolic interactionism This lively and accessible book offers an introduction to sociological social psychology through the lens of symbolic interactionism. It provides students with an accessible understanding of this perspective to illuminate their worlds and deepen their knowledge of other people’s lives, as well as their own. Written by noted experts in the field, the book explores the core concepts of social psychology and examines a collection of captivating empirical studies. The book also highlights everyday life—putting the focus on the issues and concerns that are most relevant to the readers’ social context. The Social Self and Everyday Life bridges classical theories and contemporary ideas, joins abstract concepts with concrete examples, and integrates theory with empirical evidence. It covers a range of topics including the body, emotions, health and illness, the family, technology, and inequality. Best of all, it gets students involved in applying concepts in their daily lives. Demonstrates how to use students’ social worlds, experiences, and concerns to illustrate key interactionist concepts in a way that they can emulate Develops key concepts such as meaning, self, and identity throughout the text to further students’ understanding and ability to use them Introduces students to symbolic interactionism, a major theoretical and research tradition within sociology Helps to involve students in familiar experiences and issues and shows how a symbolic interactionist perspective illuminates them Combines the best features of authoritative summaries, clear definitions of key terms, with enticing empirical excerpts and attention to popular ideas Clear and inviting in its presentation, The Social Self and Everyday Life: Understanding the World Through Symbolic Interactionism is an excellent book for undergraduate students in sociology, social psychology, and social interaction.
Social Work Practice with Groups, Communities, and Organizations
by Catherine N. Dulmus Charles A. Glisson Karen M. SowersA solid, theory-to-practice guide to contemporary mezzo and macro social workWritten by a renowned team of scholars, Social Work Practice with Groups, Communities, and Organizations focuses on the contemporary theory and practice of social work. Each chapter delves deeply into the key theoretical considerations surrounding a particular practice area, exploring the clinical implications of each. Spanning the full range of both mezzo and macro practice areas, the authors thoroughly look at the assessment of and interventions with group, community, organizational, and institutional settings.The most authoritative book in this field, Social Work Practice with Groups, Communities, and Organizations features:A focus on evidence-based approaches to assessment and intervention for each practice area discussedComprehensive coverage of the most important new and emerging practice technologies in mezzo and macro social workCurrent and emerging demographic, social, political, and economic trends affecting mezzo and macro practiceAn array of pedagogical aids, including Key Terms, Review Questions for Critical Thinking, and Online ResourcesContent closely aligned with social work accreditation standards (EPAS)Providing a solid review of the entire scope of contemporary mezzo and macro social work practice, Social Work Practice with Groups, Communities, and Organizations is both an indispensable educational text for students and a valuable working resource for practitioners who work with groups, communities, and organizations of all sizes.
Social Work Practice with Individuals and Families
by Karen M. Sowers Catherine N. Dulmus Michael J. HoloskoA lifespan approach presenting evidence-informed interventions for working with individuals and familiesSocial Work Practice with Individuals and Families covers assessment of and intervention with children, adolescents, adults, the elderly, and families. It offers an array of pedagogical features within each chapter, as well as online resources and review questions at the conclusion of each chapter to help guide critical thinking about topics.Reflecting the current state of evidence-informed social work practice, each chapter's contributors emphasize the incorporation of wider forms of systematically collected data such as case studies, best or promising practices, and consumer-focused data. Reading this book will not only give readers the tools to work effectively with individuals and families, but also develop their skills in evidence informed practice.Comprehensive and insightful, Social Work Practice with Individuals and Families is a student- and practitioner-friendly text identifying the best assessment tools and strategies available for social workers to successfully serve individuals and families facing a broad range of challenges.
Socialization (Key Concepts)
by Muriel DarmonHow does society form and transform individuals? Sociology has been asking this question since its inception and “socialization” has been analyzed from different vantage points by various prominent thinkers. Socialization offers an overview of some of these perspectives in the classic work of key theorists and in contemporary research that has either developed or challenged these ideas. The book argues that, while socialization has sometimes been framed as an outdated, static approach, it in fact remains highly relevant and continues to provide valuable insight into how we come to act and think as we do. Drawing on a wide variety of empirical examples, the book offers a lively, accessible account of primary and secondary socialization, and how they interconnect. By considering socialization as a process that continues throughout the life course, the book highlights the dynamic and enduring ways in which the social world is involved in shaping and reshaping individuals, shedding productive light on the effects of class, gender, and race, as well as on inequality and domination. Socialization will appeal to students and scholars in sociology, as well as other disciplines such as psychology and education.
Society of Singularities
by Andreas ReckwitzOur contemporary societies place more and more emphasis on the singular and the unique. The industrial societies of the early 20th century produced standardized products, cities, subjects and organizations which tended to look the same, but in our late-modern societies, we value the exceptional - unique objects, experiences, places, individuals, events and communities which are beyond the ordinary and which claim a certain authenticity. Industrial society’s logic of the general has been replaced by late modernity’s logic of the particular. In this major new book, Andreas Reckwitz examines the causes, structures and consequences of the society of singularities in which we now live. The transformation from industrial to cultural capitalism, the rise of digital technologies and their ‘culture machine’ and the emergence of an educated, urban new middle class form a powerful engine for the singularization of the social. In late modernity, what is singular is valorized and stirs the emotions, while what is general has to remain in the background, and this has profound social consequences. The society of singularities systematically produces devaluation and inequality: winner-takes-all markets, job polarization, the neglect of rural regions and the alienation of the traditional middle class. The emergence of populism and the rise of aggressive forms of nationalism which emphasize the cultural authenticity of one’s own people thus turn out to be the other side of singularization. This prize-winning book offers a new perspective on how modern societies have changed in recent decades and it will be of great value to anyone interested in the forces that are shaping our world today.
Socioecosystems: Indiscipline as a Requirement of the Field
by Patrick GiraudouxThe idea of socioecosystems answers the growing need to understand, in the context of the Anthropocene, how adaptive processes interact, and how that interplay results in the coevolution of living beings. Studying socioecosystems means taking into account the diversity of temporal and physical scales in order to grasp how ecological, social and economic forces are interwoven. Based on these drivers, the complex dynamics that determine the habitability of the Earth emerge. This book analyzes, through concrete cases from regional socioecosystems on several continents, how research action has provided answers to problems related to agriculture, health and the conservation of biodiversity. It demonstrates that these undertakings could not have succeeded without the combined efforts of the communities of living beings and objects, the community of knowledge and the communities of action. These examples are accompanied by a reflection on the conditions that make it possible to bring this research to completion.
Sociolinguistic Styles
by Juan Manuel Hernández-CampoySociolinguistic Styles presents a new and in-depth, historically rooted overview of the phenomenon of style-shifting in sociolinguistic variation. Written by an internationally acclaimed expert in the field, the text explores why, where and when it occurs. Full examination of the complex phenomenon of style-shifting in sociolinguistics, focusing on its nature and social motivations, as well as on the mechanisms for its usage and its effects In-depth, up-to-date critical overview of the different theoretical approaches accounting for stylistic variation, exploring their historical roots not only in sociolinguistics and stylistics or semiotics but also in classical fields such as rhetoric and oratory Coverage of a wide range of related concepts and issues, from the oldest Greek ethos and pathos or Roman elocutio and pronuntiatio to the contemporary enregisterment, stylisation, stance, or crossing Written by an academic who has been instrumental in developing theory in this area of sociolinguistics
Sociological Theory for Digital Society: The Codes that Bind Us Together
by Ori SchwarzThe digital revolution has not only transformed multiple aspects of social life – it also shakes sociological theory, transforming the most basic assumptions that have underlain it. In this timely book, Ori Schwarz explores the main challenges digitalization poses to different strands of sociological theory and offers paths to adapt them to new social realities. What would symbolic interactionism look like in a world where interaction no longer takes place within bounded situations and is constantly documented as durable digital objects? How should we understand new digitally mediated forms of human association that bind our actions and lives together but have little in common with old-time 'collectives'; and why are they not simply ‘social networks’? How does social capital transform when it is materialized in a digital form, and how does it remould power structures? What happens to our conceptualization of power when faced with the emergence of new forms of algorithmic power? And what happens when labour departs from work? By posing and answering such fascinating questions, and offering critical tools for both students and scholars of social theory and digital society to engage with them, this thought-provoking book draws the outline of future sociological theory for our digital society.