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Culture and Psychology (5th Edition)
by David Matsumoto Linda JuangThis book puts psychological theories and concepts into a cross-cultural framework that invites readers to discover, question, and ultimately, understand the relationship between culture and psychology through exploration of topics like changing gender roles, sexuality, self-esteem, aggression, personality, and mate selection.
Culture Clash 2: Managing the Global High Performance Team
by Thomas D. ZweifelFew are prepared for managing across cultures, and the costs of cultural blind spots can spin out of control-from lawsuits to lost opportunities. Forged in the fire of clashing cultures and living on four continents, Dr. Zweifel developed a fool-proof methodology for managing successfully across borders. And post-9/11, the Arab Spring and the BRICS emerging markets, e-commerce and social networks have made this updated and expanded edition of Culture Clash indispensible. Culture Clash 2 is not another Kiss, Bow or Shake Hands. Such protocol-laden works on whether to bring wine to a dinner in Singapore or how many times to kiss in France might have their uses, but non-compliance with local etiquette has rarely been a deal-breaker. What has derailed international business is the inability of managers to see the world from their counterpart's point of view, read between the lines, and decode the mind-set of the other side.
Culture & Empire: Digital Revolution
by Pieter HintjensThe whole planet is getting connected and building vast new communities. Our new communities are a very real challenge to old power and old money. And old money -- after its War on Drugs and War on Terror -- is now launching its War on the Internet. What is going on, and where will this lead us? Pieter Hintjens tells all in this vast story of Culture & Empire: Digital Revolution.
The Culture Of Connectivity: A Critical History Of Social Media
by Jose Van DijckSocial media has come to deeply penetrate our lives: Facebook, YouTube, Twitter and many other platforms define many of our daily habits of communication and creative production. The Culture of Connectivity studies the rise of social media in the first decade of the twenty-first century up until 2012, providing both a historical and a critical analysis of the emergence of major platforms in the context of a rapidly changing ecosystem of connective media. Such history is needed to understand how these media have come to profoundly affect our experience of online sociality. The first stage of their development shows a fundamental shift. While most sites started out as amateur-driven community platforms, half a decade later they have turned into large corporations that do not just facilitate user connectedness, but have become global information and data mining companies extracting and exploiting user connectivity. Author and media scholar Jose van Dijck offers an analytical prism to examine techno-cultural as well as socio-economic aspects of this transformation. She dissects five major platforms: Facebook, Twitter, Flickr, YouTube, and Wikipedia. Each of these microsystems occupies a distinct position in the larger ecology of connective media, and yet, their underlying mechanisms for coding interfaces, steering users, and filtering content rely on shared ideological principles. At the level of management and organization, we can also observe striking similarities between these platforms' shifting ownership status, governance strategies, and business models. Reconstructing the premises on which these platforms are built, this study highlights how norms for online interaction and communication gradually changed. "Sharing," "friending," "liking," "following," "trending," and "favoriting" have come to denote online practices imbued with specific technological and economic meanings. This process of normalization, the author argues, is part of a larger political and ideological battle over information control in an online world where everything is bound to become social. Crossing lines of technological, historical, sociological, and cultural inquiry, The Culture of Connectivity will reshape the way we think about interpersonal connection in the digital age.
The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations
by Richard S. GallagherThe worst customer situations demand more of front-line employees than good intentions and the right attitude. These kinds of issues can send seasoned service professionals into red alert, and require the communication skills of a crisis counselor. The Customer Service Survival Kit explains how to use the right words toturn volatile scenarios into calm and productive customer encounters. Anyone can learn this delicate art with the book's blend of clear techniques, lessons from behavioral science, case studies, situation-specific advice, and practice exercises. Readers will discover: * The power of leaning into criticism * Trigger phrases that can make bad situations worse * The secret to helping people feel deeply heard in a crisis * How to use the divide-and-conquer approach to safely deliver bad news * Indispensable problem-solving tools * How to become immune to intimidation * How to wrap up transactions so that customers are happy * And more! Best yet, learning to handle worst-case scenarios has the spillover effect of boosting the skills and confidence needed to deal effectively with ANY customer - the key to radical improvements in every organization.
Cyber Security
by John G. VoellerCyber Security features articles from the Wiley Handbook of Science and Technology for Homeland Security covering topics related to cyber security metrics and measure and related technologies that meet security needs. Specific applications to web services, the banking and the finance sector, and industrial process control systems are discussed.
De Bow's Review: The Antebellum Vision of a New South (New Directions In Southern History Ser.)
by John F. KvachIn the decades preceding the Civil War, the South struggled against widespread negative characterizations of its economy and society as it worked to match the North's infrastructure and level of development. Recognizing the need for regional reform, James
De-Convergence of Global Media Industries: De-convergence Of Global Media Industries (Routledge Research in Cultural and Media Studies #47)
by Dal Yong JinConvergence has become a buzzword, referring on the one hand to the integration between computers, television, and mobile devices or between print, broadcast, and online media and on the other hand, the ownership of multiple content or distribution channels in media and communications. Yet while convergence among communications companies has been the major trend in the neoliberal era, the splintering of companies, de-convergence, is now gaining momentum in the communications market. As the first comprehensive attempt to analyze the wave of de-convergence of the global media system in the context of globalization, this book makes sense of those transitions by looking at global trends and how global media firms have changed and developed their business paradigm from convergence to de-convergence. Jin traces the complex relationship between media industries, culture, and globalization by exploring it in a transitional yet contextually grounded framework, employing a political economic analysis integrating empirical data analysis.
Death Zones and Darling Spies: Seven Years of Vietnam War Reporting (Studies in War, Society, and the Military)
by Beverly Deepe KeeverChosen for 2015 One Book One NebraskaIn 1961, equipped with a master&’s degree from famed Columbia Journalism School and letters of introduction to Associated Press bureau chiefs in Asia, twenty-six-year-old Beverly Deepe set off on a trip around the world. Allotting just two weeks to South Vietnam, she was still there seven years later, having then earned the distinction of being the longest-serving American correspondent covering the Vietnam War and garnering a Pulitzer Prize nomination.In Death Zones and Darling Spies, Beverly Deepe Keever describes what it was like for a farm girl from Nebraska to find herself halfway around the world, trying to make sense of one of the nation&’s bloodiest and bitterest wars. She arrived in Saigon as Vietnam&’s war entered a new phase and American helicopter units and provincial advisers were unpacking. She tells of traveling from her Saigon apartment to jungles where Wild West–styled forts first dotted Vietnam&’s borders and where, seven years later, they fell like dominoes from communist-led attacks. In 1965 she braved elephant grass with American combat units armed with unparalleled technology to observe their valor—and their inability to distinguish friendly farmers from hide-and-seek guerrillas.Keever&’s trove of tissue-thin memos to editors, along with published and unpublished dispatches for New York and London media, provide the reader with you-are-there descriptions of Buddhist demonstrations and turning-point coups as well as phony ones. Two Vietnamese interpreters, self-described as &“darling spies,&” helped her decode Vietnam&’s shadow world and subterranean war. These memoirs, at once personal and panoramic, chronicle the horrors of war and a rise and decline of American power and prestige.
Deliberative Acts: Democracy, Rhetoric, and Rights (Rhetoric and Democratic Deliberation #7)
by Arabella LyonThe twenty-first century is characterized by the global circulation of cultures, norms, representations, discourses, and human rights claims; the arising conflicts require innovative understandings of decision making. Deliberative Acts develops a new, cogent theory of performative deliberation. Rather than conceiving deliberation within the familiar frameworks of persuasion, identification, or procedural democracy, it privileges speech acts and bodily enactments that constitute deliberation itself, reorienting deliberative theory toward the initiating moment of recognition, a moment in which interlocutors are positioned in relationship to each other and so may begin to construct a new lifeworld. By approaching human rights not as norms or laws, but as deliberative acts, Lyon conceives rights as relationships among people and as ongoing political and historical projects developing communal norms through global and cross-cultural interactions.
Deliberative Acts: Democracy, Rhetoric, and Rights (Rhetoric and Democratic Deliberation)
by Arabella LyonThe twenty-first century is characterized by the global circulation of cultures, norms, representations, discourses, and human rights claims; the arising conflicts require innovative understandings of decision making. Deliberative Acts develops a new, cogent theory of performative deliberation. Rather than conceiving deliberation within the familiar frameworks of persuasion, identification, or procedural democracy, it privileges speech acts and bodily enactments that constitute deliberation itself, reorienting deliberative theory toward the initiating moment of recognition, a moment in which interlocutors are positioned in relationship to each other and so may begin to construct a new lifeworld. By approaching human rights not as norms or laws, but as deliberative acts, Lyon conceives rights as relationships among people and as ongoing political and historical projects developing communal norms through global and cross-cultural interactions.
Democracy and Media Decadence
by John KeaneWe live in a revolutionary age of communicative abundance in which many media innovations - from satellite broadcasting to smart glasses and electronic books - spawn great fascination mixed with excitement. In the field of politics, hopeful talk of digital democracy, cybercitizens and e-government has been flourishing. This book admits the many thrilling ways that communicative abundance is fundamentally altering the contours of our lives and of our politics, often for the better. But it asks whether too little attention has been paid to the troubling counter-trends, the decadent media developments that encourage public silence and concentrations of unlimited power, so weakening the spirit and substance of democracy. Exploring examples of clever government surveillance, market censorship, spin tactics and back-channel public relations, John Keane seeks to understand and explain these trends, and how best to deal with them. Tackling some tough but big and fateful questions, Keane argues that 'media decadence' is deeply harmful for public life.
The Democratic Surround: Multimedia & American Liberalism from World War II to the Psychedelic Sixties
by Fred TurnerWe commonly think of the psychedelic sixties as an explosion of creative energy and freedom that arose in direct revolt against the social restraint and authoritarian hierarchy of the early Cold War years. Yet, as Fred Turner reveals in The Democratic Surround, the decades that brought us the Korean War and communist witch hunts also witnessed an extraordinary turn toward explicitly democratic, open, and inclusive ideas of communication and with them new, flexible models of social order. Surprisingly, he shows that it was this turn that brought us the revolutionary multimedia and wild-eyed individualism of the 1960s counterculture. In this prequel to his celebrated book From Counterculture to Cyberculture, Turner rewrites the history of postwar America, showing how in the 1940s and '50s American liberalism offered a far more radical social vision than we now remember. Turner tracks the influential mid-century entwining of Bauhaus aesthetics with American social science and psychology. From the Museum of Modern Art in New York to the New Bauhaus in Chicago and Black Mountain College in North Carolina, Turner shows how some of the most well-known artists and intellectuals of the forties developed new models of media, new theories of interpersonal and international collaboration, and new visions of an open, tolerant, and democratic self in direct contrast to the repression and conformity associated with the fascist and communist movements. He then shows how their work shaped some of the most significant media events of the Cold War, including Edward Steichen's Family of Man exhibition, the multimedia performances of John Cage, and, ultimately, the psychedelic Be-Ins of the sixties. Turner demonstrates that by the end of the 1950s this vision of the democratic self and the media built to promote it would actually become part of the mainstream, even shaping American propaganda efforts in Europe. Overturning common misconceptions of these transformational years, The Democratic Surround shows just how much the artistic and social radicalism of the sixties owed to the liberal ideals of Cold War America, a democratic vision that still underlies our hopes for digital media today.
Design Firms Open for Business
by Steven Heller Lita TalaricoWhile many young designers perceive a design studio to be little more than a table and computer, the majority of businesses consider the physical locale and architectural surroundings of a firm to be as important as the work that is produced. Design Firms Open for Business is a firsthand look inside studios and offices, both large and small, from all over the world. The inner workings of more than 40 different-sized and variously focused design establishments are explored, offering keen insights into firms working on everything from two- to three-dimensional projects. Designers reveal their thinking about a broad spectrum of important issues, ranging from the names they selected to the underlying philosophy of their practices to the business models they employ. Profusely illustrated with photos of both specific work and working environments, this book provides a unique blend of analysis and biography rolled into one. Each firm is placed in the spotlight, providing an array of successful models to consider by those who are looking to start their own ventures and by those experienced professionals looking for fresh ideas.
Designing for User Engagement on the Web: 10 Basic Principles
by Cheryl GeislerDesigning for User Engagement on the Web: 10 Basic Principles is concerned with making user experience engaging. The cascade of social web applications we are now familiar with — blogs, consumer reviews, wikis, and social networking — are all engaging experiences. But engagement is an increasingly common goal in business and productivity environments as well. This book provides a foundation for all those seeking to design engaging user experiences rich in communication and interaction. Combining a handbook on basic principles with case studies, it provides readers with a rich understanding of engagement: extending a welcome, setting the context, making a connection, sharing control, supporting interaction, creating a sense of place, and planning to continue the engagement. Based on research funded by the Society for Technical Communication, the case studies illustrate how designers build community in order to support education, connect kids to community resources, introduce users to other cultures, foster collaboration, encourage activism, and much more. Whatever your motive, if you aim to create engaging user experiences, you will want to explore Designing for User Engagement on the Web.
Designing the Conversation: Techniques for Successful Facilitation
by Russ Unger Brad Nunnally Dan WillisFacilitation skills are the foundation of every successful design practice, yet training on this core competency has been largely unavailable--until now. Designing the Conversation: Techniques for Successful Facilitation is a complete guide to developing the facilitation skills you need to communicate effectively and design fully engaging experiences. Learn to take control as Russ Unger, Brad Nunnally, and Dan Willis show you how to use your skills as a facilitator to deftly extract information from different types of people in various scenarios and address any problems and needs that arise along the way. With this book, you will learn how to: Bring together different cross-functional project teams, stakeholders, and clients while balancing their needs, goals, and requirements with those of users Prepare for activities through agenda setting, planning for different types of personalities, and identifying the method of practicing that works best for you Perform group facilitation in workshops, brainstorming sessions, and focus groups Manage individual facilitation activities through interviews, usability testing, sales calls, and mentoring Conduct one-to-many facilitation activities such as presentations, virtual seminars, and lectures Understand how to manage Q & A from audiences of all sizes
Develop Your Presentation Skills
by Theo TheobaldGoing beyond handling nerves and presenting PowerPoint slides, Develop Your Presentation Skills, 2nd edition, provides you with a practical toolkit for developing a belting presentation and improving your confidence along the way. Step-by-step advice includes practical help with unpicking the original brief, understanding just what the audience wants and constructing compelling content that will keep your audience rapt with attention. Complete with anecdotes and expert input to help you avoid disaster, this new edition includes two brand new chapters, helping you to deliver a presentation 'stripped bare' and how to use new media to engage with your audience. Develop Your Presentation Skills, 2nd edition, will help you find your voice and use it with style; to inform, to persuade, to impress.
Developing B2B Social Communities
by Margaret Brooks J. J. Lovett Sam CreekDeveloping B2B Social Communities: Keys to Growth, Innovation, and Customer Loyalty explains why business-to-business companies need a robust online community strategy to survive and flourish in today's changing economy and shows you how to design and execute your company's strategy successfully. Seminars, publications, market research, and customer care centers remain important tools in every B2B firm's toolbox for understanding, attracting, and serving customers while keeping them loyal. But in a world of fierce global price competition, increasing transparency of business practices, and ever-rising complexity, these traditional customer interaction channels are no longer enough for most B2B companies. That's why smart organizations--both large and small--are tapping into online communities to gain a huge competitive advantage: the ability to get much closer to customers and become more valuable to them. Developing B2B Social Communities delves into the generators of business value in online communities: immediate customer access to expert information within the company and from other customers; inexpensive delivery of custom technical help; demonstrations of how customers can to get the most from their products; and forums where customers can share tips, air gripes, reveal unmet needs, and suggest improvements. Three veteran community managers show you how to harness the knowledge of the crowd to help shape your company's strategic direction, develop new products and services, identify trends, sell more, serve customers more efficiently, and provide better product support. Fleshing out precepts with real-world examples and case studies, the authors detail the transformational opportunities--and pitfalls--for creating online communities. What you'll learn Why B2B companies of all sizes now need to make online communities an integral part of their operations to maintain or expand market share. How to create, launch, and manage customer communities. How to integrate communities into the business processes of an organization so they have the greatest impact. How to create clear strategies for the social community that support larger business goals. How to define and measure what you gain from hosting online communities. How to develop operational best practices that will provide the greatest ROI. Who this book is for This book is for all professionals in B2B organizations who are charged to improve customer service and loyalty, engage in ongoing research and collaboration with customers, increase sales, identify new product ideas, promote product utilization, provide superior customer service, or monitor industry trends. Readers who will benefit from Developing B2B Social Communities include community managers, C-level decision makers, strategy professionals, marketing directors and executives, customer care professionals, senior technology leaders, and actual and prospective community leaders. Table of Contents The Human Need to Connect Community as the Centerpiece of B2B Engagement Community Models Life Cycle and Maturity Models for Online Communities Community Management Case Study in Focus: CA Technologies Business Impact Through Community Developing B2B Social Communities
Dictionary of Advertising and Marketing Concepts
by Arthur Asa BergerFrom AdBusters to viral marketing, this brief dictionary of ideas and concepts contains over 100 extended, illuminating entries to bring the novice up to speed on the advertising/marketing world and the ideas that underlie it. For the neophyte professional, it describes the various players and strategies of the industry. For the student, it summarizes the key ideas of the most important cultural theorists introduced in advertising and marketing courses. For everyone, it helps explain the cultural, economic, and psychological role that advertising concepts play in society. A handy introduction for students and a quick reference for young professionals.
Die Dynamik sozialer und sprachlicher Netzwerke
by Barbara Frank-Job Alexander Mehler Tilmann SutterIn diesem Band präsentieren Medien- und Informationswissenschaftler, Netzwerkforscher aus Informatik, Texttechnologie und Physik, Soziologen und Linguisten interdisziplinär Aspekte der Erforschung komplexer Mehrebenen-Netzwerke. Im Zentrum ihres Interesses stehen Untersuchungen zum Zusammenhang zwischen sozialen und sprachlichen Netzwerken und ihrer Dynamiken, aufgezeigt an empirischen Beispielen aus dem Bereich des Web 2. 0, aber auch an historischen Dokumentenkorpora sowie an Rezeptions-Netzwerken aus Kunst- und Literaturwissenschaft.
Digital Ethnography: Anthropology, Narrative, and New Media
by Natalie M. Underberg Elayne ZornDigital ethnography can be understood as a method for representing real-life cultures through storytelling in digital media. Enabling audiences to go beyond absorbing facts, computer-based storytelling allows for immersion in the experience of another culture. A guide for anyone in the social sciences who seeks to enrich ethnographic techniques, Digital Ethnography offers a groundbreaking approach that utilizes interactive components to simulate cultural narratives. Integrating insights from cultural anthropology, folklore, digital humanities, and digital heritage studies, this work brims with case studies that provide in-depth discussions of applied projects. Web links to multimedia examples are included as well, including projects, design documents, and other relevant materials related to the planning and execution of digital ethnography projects. In addition, new media tools such as database development and XML coding are explored and explained, bridging the literature on cyber-ethnography with inspiring examples such as blending cultural heritage with computer games. One of the few books in its field to address the digital divide among researchers, Digital Ethnography guides readers through the extraordinary potential for enrichment offered by technological resources, far from restricting research to quantitative methods usually associated with technology. The authors powerfully remind us that the study of culture is as much about affective traits of feeling and sensing as it is about cognition—an approach facilitated (not hindered) by the digital age.
Digital Media and Reporting Conflict: Blogging and the BBC’s Coverage of War and Terrorism (Routledge Research in Journalism #6)
by Daniel BennettThis book explores the impact of new forms of online reporting on the BBC’s coverage of war and terrorism. Informed by the views of over 100 BBC staff at all levels of the corporation, Bennett captures journalists’ shifting attitudes towards blogs and internet sources used to cover wars and other conflicts. He argues that the BBC’s practices and values are fundamentally evolving in response to the challenges of immediate digital publication. Ongoing challenges for journalism in the online media environment are identified: maintaining impartiality in the face of calls for more open personal journalism; ensuring accuracy when the power of the "former audience" allows news to break at speed; and overcoming the limits of the scale of the BBC’s news operation in order to meet the demands to present news as conversation. While the focus of the book is on the BBC’s coverage of war and terrorism, the conclusions are more widely relevant to the evolving practice of journalism at traditional media organizations as they grapple with a revolution in publication.
Digital Politics in Western Democracies: A Comparative Study
by Cristian VaccariA comparative analysis of political websites and their users from seven Western democracies.Digital politics is shorthand for how internet technologies have fueled the complex interactions between political actors and their constituents. Cristian Vaccari analyzes the presentation and consumption of online politics in seven advanced Western democracies—Australia, France, Germany, Italy, Spain, the United Kingdom, and the United States—from 2006 to 2010. His study not only refutes claims that the web creates homogenized American-style politics and political interaction but also empirically reveals how a nation’s unique constraints and opportunities create digital responses. Digital Politics in Western Democracies is the first large-scale comparative treatment of both the supply and the demand sides of digital politics among different countries and national political actors. It is divided into four parts: theoretical challenges and research methodology; how parties and candidates structure their websites (supply); how citizens use the websites to access campaign information (demand); and how the research results tie back to inequalities, engagement, and competition in digital politics. Because a key aspect of any political system is how its actors and citizens communicate, this book will be invaluable for scholars, students, and practitioners interested in political communication, party competition, party organization, and the study of the contemporary media landscape writ large.
Digital Storytelling
by Joe LambertListen deeply. Tell stories. This is the mantra of the Center for Digital Storytelling (CDS) in Berkeley California, which, since 1998 has worked with nearly 1,000 organizations around the world and trained more than 15,000 people in the art of digital storytelling. In this revised and updated edition of the CDS's popular guide to digital storytelling, co-founder Joe Lambert details the history and methods of digital storytelling practices. Using a "7 Steps" approach, Lambert helps storytellers identify the fundamentals of dynamic digital storytelling--from seeing the story, assembling it, and sharing it. As in the last edition, readers of the fourth edition will also find new explorations of the applications of digital storytelling and updated appendices that provide resources for budding digital storytellers, including information about past and present CDS-affiliated projects and place-based storytelling, a narrative-based approach to understanding experience and landscape. A companion website further brings the entire storytelling process to life. Over the years, the CDS's work has transformed the way that community activists, educators, health and human services agencies, business professionals, and artists think about story, media, culture, and the power of personal voice in creating change. For those who yearn to tell multimedia stories, Digital Storytelling is the place to begin.
Digitaler Darwinismus: Der stille Angriff auf Ihr Geschäftsmodell und Ihre Marke. Das Think!Book
by Karl-Heinz Land Ralf T. KreutzerDie Herausforderungen, die mit der zunehmenden Digitalisierung, den sozialen Netzwerken, dem steigenden mobilen Zugriff auf das Internet und der Entstehung von Big Data in Verbindung mit leistungsstarken Cloud-Technologien auf uns zukommen werden, sind gewaltig. Wissen Sie, welche Gefahren und Chancen mit der zunehmenden Digitalisierung von Produkten und Services einhergehen, welche Macht den sozialen Medien innewohnt und wie diese bestehende Geschäftsmodelle aushebeln und Marken gefährden - aber auch zum globalen Erfolg verhelfen können? Ralf T. Kreutzer und Karl-Heinz Land liefern Ihnen konkrete Anregungen, um die Kreativität zu fördern und Lösungsprozesse im Unternehmen anzustoßen. Sie bieten wertvolle Hilfestellungen und Denkanstöße, informieren über Best Practices und machen Mut, eigene Ideen auszuprobieren, solange der Markt Fehler von Unternehmen noch verzeiht.