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Crisis Leadership in Higher Education: Theory and Practice
by Ralph A GigliottiThere was a time when crises on college and university campuses were relatively rare. Much has changed, and it has changed quite rapidly. Rather than being isolated incidents requiring the sole attention of presidents, chancellors, or communication professionals, the proliferation of crises across campuses means that crisis leadership has now become fundamental to the work of university personnel across levels, disciplines, and institutions. Drawing upon the findings of forty interviews with senior leaders from ten major research universities across the United States and a content analysis of over one thousand articles from a variety of news outlets, Crisis Leadership in Higher Education presents a theory-informed framework for academic and administrative leaders who must navigate the institutional and environmental crises that are most germane to institutions of higher education. The perspectives offered in this book remind us that it is in the chaos and uncertainty of crisis that leadership becomes most visible and most critical.
Crisis Management: Leading in the New Strategy Landscape
by William Rick Crandall John A. Parnell John E. SpillanOffering a strategic orientation to crisis management, this fully updated edition of Crisis Management: Leading in the New Strategy Landscape, Second Edition by William "Rick" Crandall, John A. Parnell, and John E. Spillan helps readers understand the importance of planning for crises within the wider framework of an organization's regular strategic management process. This strikingly engaging and easy-to-follow text focuses on a four-stage crisis management framework: 1) Landscape Survey: identifying potential crisis vulnerabilities, 2) Strategic Planning: organizing the crisis management team and writing the plan, 3) Crisis Management: addressing the crisis when it occurs, and 4) Organizational Learning: applying lessons from crises so they will be prevented or mitigated in the future.
Crisis Management: Resilience and Change
by Sarah Kovoor-MisraModern organizational crises are complex, diverse, and frequent. Ineffective crisis management can result in catastrophic loss. Crisis Management: Resilience and Change introduces students to best practices for preventing, containing, and learning from crises in our global, media-driven society. While covering the strengths of existing works on crisis management, such as systems, leadership, communication, and stakeholder perspective, this innovative new text goes beyond to include global, ethical, change, and emotional aspects of crisis communication. Using her proven transformative crisis management framework, Sarah Kovoor-Misra illustrates how organizations of all sizes can be adaptable, proactive, resilient, and ethical in the face of calamity.
Crisis Management: Resilience and Change
by Sarah Kovoor-MisraModern organizational crises are complex, diverse, and frequent. Ineffective crisis management can result in catastrophic loss. Crisis Management: Resilience and Change introduces students to best practices for preventing, containing, and learning from crises in our global, media-driven society. While covering the strengths of existing works on crisis management, such as systems, leadership, communication, and stakeholder perspective, this innovative new text goes beyond to include global, ethical, change, and emotional aspects of crisis communication. Using her proven transformative crisis management framework, Sarah Kovoor-Misra illustrates how organizations of all sizes can be adaptable, proactive, resilient, and ethical in the face of calamity.
Crisis Management and Emergency Planning: Preparing for Today's Challenges
by Michael J. FagelEmergency managers and officials have seen a tremendous increase in the planning responsibilities placed on their shoulders over the last decade. Crisis Management and Emergency Planning: Preparing for Today's Challenges supplies time-tested insights to help communities and organizations become better prepared to cope with natural and manmade disas
Crisis Management By Apology: Corporate Response to Allegations of Wrongdoing (Routledge Communication Series)
by Keith Michael HearitThis volume examines the role of apologia and apology in response to public attack. Author Keith Michael Hearit provides an introduction to these common components of public life, and considers a diverse list of subjects, from public figures and individuals to corporations and institutions. He explores the motivations and rationales behind apologies, and considers the ethics and legal liabilities of these actions. Hearit provides case studies throughout the volume, with many familiar examples from recent events in the United States, as well as an international apology-making case from Japan.The broad-perspective approach of this volume makes the content relevant and appealing to practitioners and scholars in public relations, business communications, and management. It is a valuable text for courses that take a discursive approach to public relations, and it also appeals to readers in business management, examining apology as a response strategy to corporate crises.
The Crisis Management Cycle: Theory and Practice
by Christer PursiainenThe Crisis Management Cycle is the first holistic, multidisciplinary introduction to the dynamic field of crisis management theory and practice. By drawing together the different theories and concepts of crisis management literature and practice, this book develops a theoretical framework of analysis that can be used by both students and practitioners alike. Each stage of the crisis cycle is explored in turn: Risk assessment Prevention Preparedness Response Recovery Learning Stretching across disciplines as diverse as safety studies, business studies, security studies, political science and behavioural science, The Crisis Management Cycle provides a robust grounding in crisis management that will be invaluable to both students and practitioners worldwide.
Crisis Management, Destination Recovery and Sustainability: Tourism at a Crossroads
by James Kennell Priyakrushna Mohanty Anukrati Sharma Azizul HassanThe COVID-19 pandemic brought travel to a halt and the global tourism industry has been one of the sectors hit hardest during the pandemic. This book looks at how the tourism industry can enhance its resilience and prepare for future crises more effectively. The book provides insights into the economic, social, geopolitical and environmental implications of the COVID-19 pandemic on the tourism and hospitality industries and the responses in diverse international contexts. It highlights key concepts and includes cases with real-life applications. The book also discusses future research directions in a post-pandemic scenario. This book will be an invaluable resource for practitioners in the areas of tourism and crisis management and for readers to compare and contrast tourism destination recovery and crisis management practices through different research methodologies and settings.
Crisis Management for Small and Medium-Sized Enterprises: Strategies for External Crises (Management for Professionals)
by Susanne Durst Thomas HenschelThis book provides an in-depth introduction to crisis management and leadership in SMEs, as well as methods, approaches and cases against the background of different crises; external ones in particular. Featuring contributions from research and practice, this book covers a plethora of SMEs from different sectors to match the diverse nature of small business practice. The combination of a sound theoretical framework for small firm crisis management along with practical instruments/methods and cases, help to improve the organizational resilience of SMEs. The authors also guide the reader to resources beyond the book, including an online “Crisis Toolkit” comprised of material such as further publications, crisis management blueprints, guidelines, checklists, and company cases on crisis management-related issues.
Crisis Management in Acute Care Settings: Human Factors and Team Psychology in a High-Stakes Environment
by Gesine Hofinger Michael St. Pierre Robert SimonThis book is unique in providing a comprehensive overview of the human factors issues relevant to patient safety during acute care. By elucidating the principles of human behavior and decision-making in critical situations and identifying frequent sources of human error, it will help healthcare professionals provide safer, more effective treatment when dealing with emergencies characterized by uncertainty, high stakes, time pressure, and stress. The third edition has emerged from an ongoing synergistic relationship between clinicians and behavioral scientists on both sides of the Atlantic to update and enhance each chapter -- blending the strengths of the two professions into a readily accessible text. Among other improvements, readers will find sharper articulation of concepts and significantly more information on the organizational impact on individual and team performance. Crisis Management in Acute Care Settings is the required reference for all who are learning about, teaching, or providing acute and emergency healthcare. It will be of high value for undergraduate and graduate medical and nursing program and offer a much-needed resource for those who use high-fidelity healthcare simulation to teach teamwork.
Crisis Management in Chinese Organizations
by Ruth Alas Junhong GaoA theoretical framework on how to manage crises in Chinese organizations. The authors connect crisis management theories with practical examples from Chinese companies tohelp deepen the understanding of Chinese work culture and practices. The authors believe that this volume may contribute to better crisis management not only in Chinese organizations, but also in organizations from other countries. Learning from mistakes and from the positive solutions to such situations could be the key to future success. Improvement in the management of critical situations in organizations could lead to improvements in the economy as a whole.
Crisis Management in the European Union: Cooperation in the Face of Emergencies
by Stefan OlssonIn less than a decade, Europe has witnessed a series of large-scale natural disasters and two major terrorist attacks. Growing concern about the trans-national effects of these incidents has caused the EU Member States to seek more multilateral cooperation. As a result, a system of common arrangements for handling large-scale emergencies or disasters has emerged, which, due to its quick and ad-hoc development, may seem almost impenetrable to newcomers to the field. This book seeks to provide a much-needed overview of disaster and crisis management systems in the EU. It provides a basic understanding of how EU policy has evolved, the EU's mandate, and above all, a concise and hands-on description of the most central crisis management arrangements. Written by some of Europe's main experts and consultants in the field, this book represents a unique and comprehensive source of information for everyone involved or interested in the European Union crisis management system. "This book will quickly become an indispensable resource for two groups: Practitioners will enjoy its accessible and comprehensive style. Academics curious about this emerging field will turn to it for an introductory overview. As someone who closely studies this field, I find the book engaging, detailed, and accurate, and I read every line with great interest. The authors are to be commended for the quality of research that went into this work." Mark Rhinard, Senior Research Fellow at the Swedish Institute of International Affairs (UI)
Crisis Management in the Power Industry: An Inside Story (Routledge Library Editions: Energy Economics)
by Frank Ledger Howard SallisThis book, originally published in 1995 is a study of crisis management in the electricity supply industry during the 20th century. The full implications of the vulnerability of the industry are examined, with special reference to past industrial action. The authors were well placed to know how close the industry came on more than one occasion to disaster. In the wake of privatisation challenging and controversial questions are asked, which are of fundamental importance to the economy, quality of life and political stability of the country. An account is also given of the past structure, technology and industrial relations of the industry. This volume is an excellent case-study for students of post war politics, public sector management and industrial relations.
Crisis Management in the Tourism Industry
by Dirk GlaesserThe tourism industry is arguably one of the most important sources of income and foreign exchange, and is growing rapidly. However, national and international crises have huge negative economic consequences. Crisis Management in the Tourism Industry aims to illustrate the theories and actions that can be taken to better understand consumer, economic and environmental reaction, in order for the businesses involved to be more prepared for such events. Now in its second edition, this text has been fully revised and extended to include recent events such as Bali, SARS and international terrorism, expanding sections such as:* Terrorism and criminal activities* Risk perceptions and the influencing variables* The stakeholder concepts* Analysis methods- visibility of advantages/disadvantages of methods* Marketing instruments and best practicesWritten by one of the world's leading experts from the World Tourism Organisation, the book has global coverage, and presents international, up-to-date case studies and examples from countries such as the UK, Australia and USA. The book provides discussion of:* The influential effect of the mass media How crises effect the purchase decision process Destination branding/image and its manipulation Preventative crises management and strategiesCrisis Management in the Tourism Industry is an essential guide to explaining how the tourism industry can prepare and succeed in the face of the effects of crises.
Crisis Management in Tourism
by Eric Laws Bruce Prideaux Kaye ChonThe history of modern tourism records many localized and some international crises characterized by extreme and sudden reduction in demand for specific destination areas or types of tourism product. Managerial responses to such events include both problem solving and market recovery steps, but these vary in effectiveness and recovery may be slow to occur after the initial problems are overcome. With examples drawn from the UK, Europe, America, Australia and Asia, this book brings together a range of expert academic analysis of the latest thinking and practice in this increasingly important area of tourism management.
Crisis Management Strategy: Competition and Change in Modern Enterprises (Routledge Revivals)
by Simon A. BoothCrisis Management Strategy, first published in 1993, is an excellent introduction to the theory and practice of crisis management in modern enterprises. Simon Booth examines the conventional approaches followed by many firms in the face of change and crisis. He warns of the dangers of theories which oversimplify the causes of crisis and their possible solutions, and which overlook the individual nature of each firm and its environment. Instead, a dynamic new vision of crisis management is offered, which takes into account different kinds of crisis demanding diverse solutions. The key role of leadership is also evaluated in relation to both internally and externally generated crises. Drawing on case studies of leading firms facing crisis solutions in a variety of environments, this truly international volume will provide valuable insight into the experience of crisis, risk and uncertainty. This title will be of interest to students of business.
The Crisis Manager: Facing Disasters, Conflicts, and Failures (Lea’s Communication Series)
by Otto LerbingerResponding to the era of crises in which we now live, The Crisis Manager offers wise counsel for anticipating and responding to crises as well as taking the steps required to reduce the impact of these events. Spotlighting the reality of crisis at levels ranging from local to global, author Otto Lerbinger helps readers understand the approaches and ways of thinking required for successful crisis management in today's world. As no organization or individual is immune from crisis, he guides managers to make good decisions under conditions of high uncertainty, and to consider the interests not only of stockholders but also of a wide variety of stakeholders. With a focus on the threat of crises to an organization's most valuable asset - its reputation - The Crisis Manager covers: Preparation for crisis, including crisis communication planning Physical crises - natural, biological, and technological "Human climate" crises, stemming from targeted attacks on an organization's policies, actions, or physical holdings Crises due to management failure, including mismanagement, skewed values, deception, and misconduct New to this second edition are the use of social media in crisis management, and chapters on image restoration strategies and crises stemming from mismanagement, as well as a comprehensive updating of the entire work. Real-world case studies provide examples of what worked and what did not work, and the reasons why. Written for present and future crisis managers in all types of businesses and organizations, this resource will be required reading for students in public relations, business, and management, as it prepares them for their crucial roles as decision makers.
Crisis Negotiations: Managing Critical Incidents and Hostage Situations in Law Enforcement and Corrections
by Michael J. Mcmains Wayman C. MullinsLeading authorities on negotiations present the result of years of research, application, testing and experimentation, and practical experience. Principles and applications from numerous disciplines are combined to create a conceptual framework for the hostage negotiator. Ideas and concepts are explained so that the practicing negotiator can apply the principles outlined.
The Crisis of America's Cities: Solutions for the Future, Lessons from the Past
by Randall BartlettAn original work on American cities and the ongoing "urban crisis". Using the metaphor of the socially constructed organization of space, Bartlett takes a broad view of the evolution of urban America, from its historical roots to the present; he then examines the way in which current policies have responded to, and affected the organization of space (covering housing, transportation, government and other urban problems). He concludes with a look to the future of American cities, how they will impact and be impacted on by changing commercial and labor markets, by the problems of poverty and cultural change. In an epilogue, he explores possible ways to overcome the "social dilemmas", while recognizing the difficulty of this undertaking.A thoroughly unique perspective to the study of cities, this book is about how space is used in America and how it changes as the "logic of location" evolves historically. Starting with the assumption that cities are fundamentally unnatural" phenomena, it unravels the interactions of technological advances that have made them possible and policies that have given them shape.
The Crisis of Capitalist Democracy
by Richard A. PosnerJudge Posner continues to react to the current economic crisis and reflect upon the impact on our views and reliance on capitalism. Posner helps non-technical readers understand business-cycle and financial economics, and financial and governmental institutions, practices, and transactions, while maintaining a neutrality impossible for persons professionally committed to one theory or another.
The Crisis of Capitalist Democracy
by Richard A. PosnerFollowing up on his timely and well-received book, "A Failure of Capitalism," Richard Posner steps back to take a longer view of the continuing crisis of democratic capitalism as the American and world economies crawl gradually back from the depths to which they had fallen in the autumn of 2008 and the winter of 2009. By means of a lucid narrative of the crisis and a series of analytical chapters pinpointing critical issues of economic collapse and gradual recovery, Posner helps non-technical readers understand business-cycle and financial economics, and financial and governmental institutions, practices, and transactions, while maintaining a neutrality impossible for persons professionally committed to one theory or another. He calls for fresh thinking about the business cycle that would build on the original ideas of Keynes. Central to these ideas is that of uncertainty as opposed to risk. Risk can be quantified and measured. Uncertainty cannot, and in this lies the inherent instability of a capitalist economy. As we emerge from the financial earthquake, a deficit aftershock rumbles. It is in reference to that potential aftershock, as well as to the government s stumbling efforts at financial regulatory reform, that Posner raises the question of the adequacy of our democratic institutions to the economic challenges heightened by the greatest economic crisis since the Great Depression. The crisis and the government s energetic response to it have enormously increased the national debt at the same time that structural defects in the American political system may make it impossible to pay down the debt by any means other than inflation or devaluation.
The Crisis of Crowding: Quant Copycats, Ugly Models, And The New Crash Normal (Bloomberg Ser. #162)
by Ludwig B. ChincariniA rare analytical look at the financial crisis using simple analysisThe economic crisis that began in 2008 revealed the numerous problems in our financial system, from the way mortgage loans were produced to the way Wall Street banks leveraged themselves. Curiously enough, however, most of the reasons for the banking collapse are very similar to the reasons that Long-Term Capital Management (LTCM), the largest hedge fund to date, collapsed in 1998. The Crisis of Crowding looks at LTCM in greater detail, with new information, for a more accurate perspective, examining how the subsequent hedge funds started by Meriwether and former partners were destroyed again by the lapse of judgement in allowing Lehman Brothers to fail. Covering the lessons that were ignored during LTCM's collapse but eventually connected to the financial crisis of 2008, the book presents a series of lessons for hedge funds and financial markets, including touching upon the circle of greed from homeowners to real estate agents to politicians to Wall Street.Guides the reader through the real story of Long-Term Capital Management with accurate descriptions, previously unpublished data, and interviewsDescribes the lessons that hedge funds, as well as the market, should have learned from LTCM's collapseExplores how the financial crisis and LTCM are a global phenomena rooted in failures to account for risk in crowded spaces with leverageExplains why quantitative finance is essential for every financial institution from risk management to valuation modeling to algorithmic tradingIs filled with simple quantitative analysis about the financial crisis, from the Quant Crisis of 2007 to the failure of Lehman Brothers to the Flash Crash of 2010A unique blend of storytelling and sound quantitative analysis, The Crisis of Crowding is one of the first books to offer an analytical look at the financial crisis rather than just an account of what happened. Also included are a layman's guide to the Dodd-Frank rules and what it means for the future, as well as an evaluation of the Fed's reaction to the crisis, QE1, QE2, and QE3.
The Crisis of Democratic Capitalism
by Martin WolfFrom the chief economics commentator of the Financial Times, a magnificent reckoning with how and why the marriage between democracy and capitalism is coming undone, and what can be done to reverse this terrifying dynamicMartin Wolf has long been one of the wisest voices on global economic issues. He has rarely been called an optimist, yet he has never been as worried as he is today. Liberal democracy is in recession, and authoritarianism is on the rise. The ties that ought to bind open markets to free and fair elections are threatened, even in democracy&’s heartlands, the United States and England. Around the world, powerful voices argue that capitalism is better without democracy; others argue that democracy is better without capitalism. This book is a forceful rejoinder to both views. Even as it offers a deep, lucid assessment of why this marriage has grown so strained, it makes clear why a divorce of capitalism from democracy would be a calamity for the world. They need each other even if they find it hard to life together. For all its flaws, argues Wolf, democratic capitalism remains far and away the best system for human flourishing. But something has gone seriously awry: the growth of prosperity has slowed, and the division of its fruits between the hypersuccessful few and the rest has become more unequal. The plutocrats have retreated to their bastions, where they pour scorn on government&’s ability to invest in the public goods needed to foster opportunity and sustainability. But the incoming flood of autocracy will rise to overwhelm them, too, in the end. Citizenship is not just a slogan or a romantic idea; it&’s the only idea that can save us, Wolf argues. Nothing has ever harmonized political and economic freedom better than a shared faith in the common good. This wise and rigorously fact-based exploration of the epic story of the dynamic between democracy and capitalism concludes with the lesson that our ideals and our interests not only should align, but must do so, for everyone&’s sake. Democracy itself is now at stake.
The Crisis of Distribution: Theoretical Analysis from Economic Law (China Perspectives)
by Shouwen ZhangThe crisis of distribution is one of the longest standing and most complicated issues facing human society. Imbued with social, political, historic, and cultural elements, it varies significantly across different countries as a result. As an emerging economy which transferred from a planned to a market economy, China has experienced large distribution gaps since it implemented the reform and "opening-up" policy in the early 1980s, requiring stronger economic law to mitigate and regulate the crisis of distribution. In this two-volume set, the author analyzes distribution crises from a theoretical perspective, before going on to propose law and policy solutions. In this first volume, he discusses the four main concepts and focus points of the crisis of distribution – distribution itself, the crises it faces, the rule of law, and development. Concentrating on the major distribution problems China faces in particular, the author proposes regulatory methods which can be used to overcome the distribution dilemma, such as tools from policy and economic law, and reiterates the significance of theory building in resolving the issues. The book should be of keen interest to researchers and students of law, economics, and political science.
The Crisis of Elementary Education in India
by Ravi KumarThe right to education has become the single most important agenda in the context of India`s development today, and this book addresses the issues that characterise the crisis in elementary education in the country. Bringing together diverse perspectives and analyses from scholars, activists and administrators, this volume covers issues of –policy –legal obligations –economic implications –gender –inclusive education Introducing the readers to the flavour of the most significant debates in education, this volume will provide educationists, social scientists and policy makers a gamut of analyses on diverse themes of elementary education at one place.