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Customer-Driven Change: What Your Customers Know, Your Employees Think, Your Managers Overlook (Customer Driven Change Ser.)
by Bud TaylorAn accomplished change consultant offers valuable insight into using customer perspective to drive employee engagement and strategic innovation.In the world of business, theories of change always agree on two essential ingredients: committed leaders and engaged employees. Most would say that if you have these, you will have successful change—but how do you get them in the first place? And how do you maintain them through reorganization, new strategies, or necessary cutbacks?Change management expert Bud Taylor has a simple yet profoundly effective answer. In Customer Driven Change, he demonstrates the power of thinking about change from the customer’s point of view. By encouraging leaders and employees to adopt a cohesive perspective—that of your customers—you will create sustained commitment and engagement within your organization faster than with any other approach.
Customer-Driven Disruption: Five Strategies to Stay Ahead of the Curve
by Suman SarkarBusinesses worry about new technologies, but customers are the ultimate disruptors—Suman Sarkar offers bold strategies for making sure you understand your customers and keep up with their ever-changing needs.Disruption—the brutal roiling of markets, the decline of long-established brands and products, and the rise of new upstarts—drives business failure and success. Most people think technology causes disruption, but technology merely enables it. Changing customer needs cause disruptions, and too many businesses get caught unaware. Suman Sarkar offers proven strategies that will enable any business to stay radically close to its customers and address their evolving needs. He argues that businesses need to focus on existing customers first—research shows they're likely to spend more and are more profitable than new customers. Personalization is becoming important for the newer generations in both developed and developing markets, so Sarkar describes approaches to make them cost-effective. In our era of instant gratification, customers want what they want now—Sarkar explains how you can develop and deliver products and services faster than ever. And since a few bad Yelp reviews, social media posts, or angry tweets from customers can ruin you, Sarkar shows how to proactively make sure the quality of your products and services stays better than that of your competitors. The key to survival in this era of changing customer needs is to focus on and address them quickly so customers don't switch to the competition. Drawing on his experiences with leading companies worldwide, Sarkar offers five strategies and techniques that will keep you ahead of the curve.
Customer-Driven Supply Chains: From Glass Pipelines to Open Innovation Networks (Decision Engineering)
by Raúl Poler Andrew C. Lyons Adrian E. Coronado Mondragon Frank PillerIn recent years, the supply chain has become a key element to the survival and prosperity of organisations in different industry sectors. Organisations dealing in dynamic business environments demand supply chains that support the satisfaction of customer needs. The principles of lean thinking that once permeated standalone organisations have now been transferred to the supply chain, making imperative the development of innovative approaches to supply chain management. Customer-driven Supply Chains: Strategies for Lean and Agile Supply Chain Design reviews the concept of lean thinking and its relationship to other key initiatives associated with supply chain management. Detailed industrial case studies based on the authors' experience illustrate the principles behind lean supply chains. Moreover, a series of diagrams are used to illustrate critical concepts and supply chain architectures. Special emphasis is placed on the importance of transferring lean principles from the organisational level to the supply chain level. The theory and principles behind lean supply chains are reviewed. Other concepts related to lean supply chains discussed in the book include: mass customisation, agility, information sharing and the bullwhip effect. A methodology used to measure the performance of supply chains is introduced; this methodology comprises the tools of decision timeline, data-flow diagramming, supply chain value stream mapping and a performance measurement scorecard. Readers will gain a clear picture of the competitive implications of lean supply chains. Customer-driven Supply Chains: Strategies for Lean and Agile Supply Chain Design will be a valuable resource of material to students studying supply chain/operations management as well as researchers in this field. Industry practitioners will learn how to develop sound supply chain strategies that can have a positive impact in their organisation.
Customer-Driven Transformation: How Being Design-led Helps Companies Get the Right Services to Market
by Joe Heapy Oliver King James SamperiService design is the activity of utilising resources and people to build and sustain services that not only meet customer needs, but can also add that little bit of magic or true competitive advantage. With an overcrowded market, there is little opportunity to break away from the pack and influence customer perceptions. Customer-Driven Transformation shows you how to use design thinking as a driver for organisational change translating your vision into compelling services that will delight customers. How did companies like Netflix, Airbnb or Uber revolutionize industries and win loyal followers? They started with them. By thinking about what customers need foremost, you can reinvent your value proposition and deliver services that just work. With this book, the authors show you how to instil an outside-in approach to strategy; moving away from management that's technology, marketing or resource optimization-led, to one that is customer-inspired and experimental with innovation. This book is a practical guide to leading a transformational programme within businesses using design thinking to change how services are created and ensuring everything is beautifully designed, elegant in use and brilliant in customer mindedness. With ground-breaking case studies featuring businesses like E-On Energy, Bupa, Dubai Airports, and Hyundai, Customer-Driven Transformation empowers companies to take control of customer experience and deliver long-lasting and impactful change. This is a cutting-edge book on one of the hottest management fields, and is inspiring content for any business leader who wants to understand how to reinvent their value proposition to gain market share and win customers.
Customer-Introduced Variability in Service Operations
by Frances X. FreiPresents a typology of customer-introduced variability and offers guidance on how to manage each type. Central to the ideas developed is how to mitigate the effects of the apparent trade-off between reducing variability and diminishing the service experience or accommodating variability and compromising operational efficiency.
Customer-Supplier Relationships in B2B: An Interaction Perspective on Actors in Business Networks
by Antonella La RoccaThis book explores customer-supplier relationships in B2B markets focusing on interaction between parties. Drawing on three fields of research – studies of relationships in marketing, social interactionism in sociology, and sense-making in social psychology – the author explores the concepts and roles of actors in business relationships and how the behaviour of actors within an interaction affects the development of those relationships.Based on a review of prior research and an original empirical study, the author argues that the presence of continuous close relationships between the customer and supplier organisations bestows features of a business network on B2B markets, with distinct interdependencies and ubiquitous interactions. Exploring buyer-seller interactions, the author contends that actors’ mutually perceived identities – continuously emergent and relationship-specific – are the main factor in the development of business relationships and discusses the implications for management practice and research.
Customers Are the Answer to Everything: How to Get and Keep All the Customers Your Business Wants
by Chris Williams Martha HanlonDo you dream of a bigger business, leaving your W-2 for your own thing or advancing your marketing or sales career? "Customers are the Answer to Everything" unravels the mystery of getting customers. This book explores and brilliantly illuminates the happy point where customers understand why they should choose you….over and over. Here are just a few discoveries in "Customers are the Answer to Everything": Find out what your customers really need but you may not be giving them. Discover how to talk to your customer &“on their level&”. Learn how your potential customers really make decisions to buy….or not. Uncover the formula for the customer who pays, stays and refers. "Customers are the Answer to Everything" is already changing the way businesses throughout the world think about and act to create new customers. Why not be next?
Customers For Life: How to Turn That One-Time Buyer Into a Lifetime Customer
by Carl Sewell Paul B. BrownSewell first revealed the secret of getting customers to return again and again in the original "Customers for Life. " A lively, down-to-earth narrative, it became a bestseller. Building on that solid foundation, this expanded edition features five new chapters, as well as significant additions to the original material, based on the lessons Sewell has learned over the last ten years. Copyright © Libri GmbH. All rights reserved.
Customers at Work
by Frank Kleemann Wolfgang DunkelExplores the ongoing transformation of service relationships, focusing on the incorporation of the customer's active contribution to virtually all aspects and stages of the production process. This volume illuminates social relations and interaction between customers and service providers as well as between the users of web-based services.
Customizable Agile Development: Crafting Innovative Agile Frameworks to Suit Your Business Needs
by Kanika SudThe one-size-fits-all approach to Agile project management doesn't always fit an organization's needs. This book seeks to highlight the importance of experimentation and customization in modern project management practices. In an era of digital transformation and rapid disruption, organizations must continuously strive to innovate and tailor their methodologies in order to thrive. You'll start by looking at key fundamentals and challenges, setting an agile mindset to then explore the basics of Agile, Scrum, Kanban, and Lean. Aided by practical examples and real-world case studies. you'll then move onto the more practical part of the book and can create customizable Agile frameworks using innovative practices and hybrid models to suit individual needs. With Customizable Agile Development as your guide, you'll be confident in how to adapt and create agile methodologies and frameworks that truly fit your requirements and needs. What You Will Learn Adapt Agile practices to their specific industry and context. Foster a culture of experimentation and continuous improvement. Create Agile frameworks that optimize efficiency and value delivery. Harness Agile methodologies to stay ahead in a rapidly changing world. Who This Book Is For Agile coaches and practitioners as well as product managers and strategy advisors
Customization 4.0: Proceedings of the 9th World Mass Customization & Personalization Conference (MCPC 2017), Aachen, Germany, November 20th-21st, 2017 (Springer Proceedings in Business and Economics)
by Günther Schuh Kjeld Nielsen Frank T. Piller Ning Wang Stephan HankammerThis proceedings volume presents the latest research from the worldwide mass customization & personalization (MCP) community bringing together new thoughts and results from various disciplines within the field. The chapters are based on papers from the MCPC 2017. The book showcases research and practice from authors that see MCP as an opportunity to extend or even revolutionize current business models. The current trends of Industrie 4.0, digital manufacturing, and the rise of smart products allow for a fresh perspective on MCP: Customization 4.0. The book places a new set of values in the centre of the debate: a world with finite resources, global population growth, and exacerbating climate change needs smart thinking to engage the most effective capabilities and resources. It discusses how Customization 4.0 fosters sustainable development and creates shared value for companies, customers, consumers, and the society as a whole. The chapters of this book are contributed by a wide range of specialists, offering cutting-edge research, as well as insightful advances in industrial practice in key areas. The MCPC 2017 has a strong focus on real life MCP applications, and this proceedings volume reflects this. MCP strategies aim to profit from the fact that people are different. Their objective is to turn customer heterogeneities into opportunities, hence addressing “long tail” business models. The objective of MCP is to provide goods and services that best serve individual customers’ needs with near mass production efficiency. This proceedings volume highlights the interdisciplinary work of thought leaders, technology developers, and researchers with corporate entrepreneurs putting these strategies into practice.Chapter 24 is open access under a CC BY 4.0 license via link.springer.com.
Customization-Oriented Design of Product-Service System
by Wenyan SongThis book is devoted to the customization design of product/service system (PSS), making use of a systematic design process and a number of methods, especially Industrial Customer Activity Cycle Analysis, Service Quality Function Deployment, Service Function and Attribute Analysis, Modified Service Blueprint, Multi-Objective Optimization and Multi-Criteria Recommendation Method. The book is especially valuable in manipulating the problems of PSS requirements analysis, design conflict, design reuse and proactively response to customer. The methods in the book facilitate modular design of customized solutions and enhance PSS design efficiency. Presenting case studies, this book helps researchers and practitioners to understand the customization process and methods in the early development of PSS.
Customize Your Career: How To Develop A Winning Strategy To Move Up, Move Ahead, Or Move On
by Roz Usheroff<p>Techniques and strategies for professionals to bolster their job security by becoming a more valuable employee <p>Today's smartest employees know that, to keep themselves from the "firing" line, they must constantly increase their value to their employers, customers, and clients. <i>Customize Your Career</i> presents readers with a twostep process for becoming an indispensable employee, by first defining one's personal mission and then using that mission as a blueprint to develop a professional success strategy. <p>High-profile career builder Roz Usheroff has made her name by showing business professionals how to discover and develop their own intellectual property, even in uncertain and insecure economic climates. Here, she provides solid, workplace-proven strategies designed to help anyone: <p> <li>Enhance interpersonal and communication skills <li>Become recognized as a leader and change-agent <li>Master the finer points of business protocol</li> </p>
Customizing Global Marketing
by John A. Quelch Edward J. HoffThe big issue for multinationals today is not whether to go global but how to tailor the global marketing concept to fit each business. In determining the degree of standardization or adaptation that is appropriate, managers should consider their companies' overall business strategy, which products will benefit from the economies or efficiencies of standardization, which products won't fight cultural barriers, what trade-offs will result from standardizing various elements of the marketing mix, and how standardization will vary from country to country.
Customizing Your Strategy Map to Your Strategy
by Robert S. Kaplan David P. NortonA well-constructed strategy map should show the interrelationships among the organization's internal processes and intangible assets that create sustainable competitive advantage. The value proposition in the customer perspective, the critical internal processes, and the intangible assets in the learning and growth perspective of a strategy map will be completely different for companies following different strategies. While every organization must adapt and customize its strategy map to its unique situation, in this chapter the authors sketch templates for four generic strategies: low cost, product leadership, customer solutions, and system lock-in.
Customs Administration in Canada
by Gordon BlakeThe Canadian tariff has been a singularly faithful mirror of economic and political change in this country, but it is a glass through which much has been seen darkly. This study is an attempt to improve the view. It traces the administration of the tariff through Canadian history, and provides the first complete treatment of the subject and its significance for the country's commerce.Dr. Blake's work begins with customs administration during the French régime, and follows with the British period---the struggle for responsible government, the problem of smuggling, and the establishment of free ports. The author discusses such early problems as customs union in the Canadas, reciprocity and the Galt tariff, and ad valorem duties and their administrative consequences. Confederation and its effect on customs administration are analysed, as are the tariff schedule up to modern times, valuation and the effects of war, and the system and problems of appraisement. The customs establishment since Confederation is studied under such heads as organization, problems of adjustment, and political patronage in the service. Finally, the Canadian Tariff Board is put under examination.This study does not constitute an argument on either side of the policy controversy as regards free trade or protection nor is it a linearly historical treatment of Canadian commercial policy. It is an attempt to fit into the Canadian environment certain more or less theoretical concepts which may serve to explain the tariff as an important economic institution. It will be of interest to students of Canadian economic history, particularly in the area of national revenue.
Customs Modernization Handbook
by Jose B. Sokol Luc De WulfTrade integration contributes substantially to economic development and poverty alleviation. In recent years much progress was made to liberalize the trade regime, but customs procedures are often still complex, costly and non-transparent. This situation leads to misallocation of resources. 'Customs Modernization Handbook' provides an overview of the key elements of a successful customs modernization strategy and draws lessons from a number of successful customs reforms as well as from customs reform projects that have been undertaken by the World Bank. It describes a number of key import procedures, that have proved particularly troublesome for customs administrations and traders, and provides practical guidelines to enhance their efficiency. The Handbook also reviews the appropriate legal framework for customs operations as well as strategies to combat corruption.
Customs Modernization Initiatives
by Jose B. Sokol Luc De WulfA companion to the 'Customs Modernization Handbook', this book provides case studies on customs modernization initiatives in seven countries: Bolivia, Morocco, Mozambique, Peru, the Philippines, Turkey, and Uganda. The initiatives in each of these countries show similarities as well as differences in their approach and design. Some have relied on a model of independent revenue authorities (Uganda and Peru), others have called upon private sector service providers to initiate the modernization process (Mozambique), others have taken the drastic step of a complete overhaul of their customs staff (Bolivia and Mozambique), others introduced new information technology to streamline customs processes and to integrate other members of the trading community into an electronic network (Ghana), while still others have approached the modernization process as a pragmatic, well-focused, result-oriented process.
Cut & Paste-Management und 99 andere Neuronenstürme aus Daily Dueck
by Gunter DueckSeit 2005 schreibt der Bestsellerautor Gunter Dueck auf seiner Hompepage alle 14 Tage ein neues "Daily Dueck". Mehr als inzwischen 10. 000 Stammleser finden dort Satirisches, Ergötzliches oder auch herb Kritisches. Dieser Band enthält als "zweite Staffel" die "Daily Duecks" Nummer 100 bis 199 für diejenigen, die lieber ein Buch in den Händen halten oder versäumtes Lesen nachholen möchten. Hier finden Sie viel satirisch-ätzende Managementkritik, Aufrufe zu mehr Bildung und Innovation, politische Grundsatzkommentare bis hin zu Ärger über die NSA. (Die ersten 99 Daily Duecks erschienen unter dem Titel "Platons grotesker Irrtum". )
Cut College Costs Now!
by Corey SandlerDrawing on insider advice from a roundtable of college administrators and financial planners, Cut College Costs NOW! shows you the best ways to manage spending, apply for financial aid, and increase your eligibility for federal, state, and private funding.
Cut College Costs Now!
by Corey SandlerDrawing on insider advice from a roundtable of college administrators and financial planners, Cut College Costs NOW! shows you the best ways to manage spending, apply for financial aid, and increase your eligibility for federal, state, and private funding. Also included is a line-by-line analysis of the two most important financial aid forms--the FAFSA application and the CSS/Profile. This comprehensive guide gives advance planning strategies for structuring finances before college application -- as well as how to restructure investments once the college bills start to arrive. Cut College Costs NOW! is the real deal on how to be a savvy college consumer. Corey Sandler is the author of the bestselling Performance Appraisal Phrasebook and has written more than 150 books on business and other topics.
Cut College Costs Now!: Surefire Ways to Save Thousands of Dollars
by Corey SandlerA Simon & Schuster eBook. Simon & Schuster has a great book for every reader.
Cut Costs, Grow Stronger: A Strategic Approach to What to Cut and What to Keep
by Paul Leinwand Cesare R. MainardiFor most companies, cost cutting in a down economy means across-the-board slashing that "spreads the pain" of budget reductions across many departments. While that may sound like the best approach for getting critical results fast and for limiting political infighting, it is a mistake-one that will leave your company weaker, not just smaller. Instead, companies that need to reduce costs should treat the challenge as an opportunity to identify and reinforce their key capabilities, while divesting from those activities that do not truly reflect the business's strengths or long-term goals. This more strategic approach will make your company more resilient as tough times continue and more robust as recovery begins.In Cut Costs, Grow Stronger, an e-book published as part of the Harvard Business Press Memo to the CEO series, Booz & Company's Shumeet Banerji, Paul Leinwand and Cesare Mainardi provide executives with the tools they need to rapidly implement capabilities-driven cost reduction. First they demonstrate how to identify and clearly articulate your company's key capabilities-not just core competencies or skill sets, but those very few strengths that, in combination, define how your organization competes. You can then use this information to create your company's unique blueprint for effective and efficient cost reduction. The authors' detailed, step-by-step framework walks you through the process, which can be completed in as little as two or three months-it's something that you can do now. This practical guide to capabilities-driven cost-cutting is the tool executives need to confront the challenge of today's economy while strengthening the foundation for what will set their company apart in the future.
Cut Costs, Grow Stronger: A Strategic Approach to What to Cut and What to Keep
by Paul Leinwand Cesare R. MainardiFor most companies, cost cutting in a down economy means across-the-board slashing that "spreads the pain" of budget reductions across many departments. While that may sound like the best approach for getting critical results fast and for limiting political infighting, it is a mistake-one that will leave your company weaker, not just smaller. Instead, companies that need to reduce costs should treat the challenge as an opportunity to identify and reinforce their key capabilities, while divesting from those activities that do not truly reflect the business's strengths or long-term goals. This more strategic approach will make your company more resilient as tough times continue and more robust as recovery begins.In Cut Costs, Grow Stronger, an e-book published as part of the Harvard Business Press Memo to the CEO series, Booz & Company's Shumeet Banerji, Paul Leinwand and Cesare Mainardi provide executives with the tools they need to rapidly implement capabilities-driven cost reduction. First they demonstrate how to identify and clearly articulate your company's key capabilities-not just core competencies or skill sets, but those very few strengths that, in combination, define how your organization competes. You can then use this information to create your company's unique blueprint for effective and efficient cost reduction. The authors' detailed, step-by-step framework walks you through the process, which can be completed in as little as two or three months-it's something that you can do now. This practical guide to capabilities-driven cost-cutting is the tool executives need to confront the challenge of today's economy while strengthening the foundation for what will set their company apart in the future.
Cut Your Client's Tax Bill: Individual Planning Tips and Strategies (AICPA)
by William BischoffMany clients and businesses are highly focused on the impact of taxes and tax rates on their bottom line. President Trump and Congress's passage of the Tax Cuts and Jobs Act brought unhappy surprises to many taxpayers accustomed to getting tax refunds. Make sure your clients are protecting themselves from higher taxes. Completely updated for tax law changes and Tax Court decisions, this book will bring you up to date on the latest strategies that will preserve your clients' wealth and ensure your role as a trusted adviser to your clients. Get the latest techniques for building and conserving wealth through proactive tax-planning and investment strategies. Key topics covered include; Sales of capital gain assets and real property Planning for employer stock options, employer stock held in retirement accounts, and restricted stock Maximizing tax benefits for personal residence transactions Tax-planning opportunities with vacation homes, timeshares, and co-ownership arrangements Planning for divorce Tax-saving tips for self-employed clients Tax-smart college financing strategies