- Table View
- List View
Dealing with Difficult People: Fast, Effective Strategies for Handling Problem People (Creating Success #3)
by Roy LilleyLearn how to navigate the bullies, manipulators and complainers who drive you mad. With example dialogue and techniques, it will help you navigate tricky situations situations and keep your cool.By understanding the motives and individual behaviours of difficult people, you can learn to manage aggression, reduce awkwardness and remain the better person. This 5th edition of the bestselling Dealing with Difficult People features practical exercises, useful templates and top tips you need to get the best out of the worst, including how to deal with difficult customers, dealing with difficult people in the digital sphere, advice on beating bullies at their own game and how to deal with a boss who drives you barmy.The Creating Success series of books...Unlock vital skills, power up your performance and get ahead with the bestselling Creating Success series. Written by experts for new and aspiring managers and leaders, this million-selling collection of accessible and empowering guides will get you up to speed in no time. Packed with clever thinking, smart advice and the kind of winning techniques that really get results, you'll make fast progress, quickly reach your goals and create lasting success in your career.
Dealing with Difficult People
by Roy LilleyMoaners, fault finders, manipulators - these are just a few examples of the difficult people we put up with at work. However by understanding their motives and individual behaviours you can learn to manage aggression, avoid awkward situations and keep your cool. This second edition of the best-selling Dealing with Difficult People includes a brand new chapter on dealing with difficult people in the digital sphere. It provides the tools and techniques you need to get the best out of the worst, including how to deal with difficult customers, advice on beating bullies at their own game and how to deal with a boss who drives you barmy.
Dealing with Difficult People Easily: Flash
by Karen ManneringThe books in this bite-sized new series contain no complicated techniques or tricky materials, making them ideal for the busy, the time-pressured or the merely curious. In just 96 pages, Dealing with Difficult People Easliy shows you how to deal with an unpleasant but unavoidable aspect of working life that can have a major impact on your career and wellbeing, including knowing how to define and deal with a difficult person in any work relationship and how to understand yourself and deal with difficult aspects of your own personality.
Dealing with Difficult People Easily: Flash
by Karen ManneringThe books in this bite-sized new series contain no complicated techniques or tricky materials, making them ideal for the busy, the time-pressured or the merely curious. In just 96 pages, Dealing with Difficult People Easliy shows you how to deal with an unpleasant but unavoidable aspect of working life that can have a major impact on your career and wellbeing, including knowing how to define and deal with a difficult person in any work relationship and how to understand yourself and deal with difficult aspects of your own personality.
Dealing With Difficult People In A Week: How To Deal With Difficult People In Seven Simple Steps (Teach Yourself In A Week Ser.)
by Naomi Langford-Wood Brian SalterThe ability to deal with difficult people is crucial to anyone who wants to advance their career. Written by Brian Salter and Naomi Langford-Wood, leading experts on dealing with difficult people as both coaches and practitioners, this book quickly teaches you the insider secrets you need to know to in order to overcome the barriers presented by difficult colleagues or customers.The highly motivational 'in a week' structure of the book provides seven straightforward chapters explaining the key points, and at the end there are optional questions to ensure you have taken it all in. There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience.So what are you waiting for? Let this book put you on the fast track to success!
Dealing With Difficult People In A Week: How To Deal With Difficult People In Seven Simple Steps (Teach Yourself In A Week Ser.)
by Brian Salter Naomi Langford-WoodThe ability to deal with difficult people is crucial to anyone who wants to advance their career. Written by Brian Salter and Naomi Langford-Wood, leading experts on dealing with difficult people as both coaches and practitioners, this book quickly teaches you the insider secrets you need to know to in order to overcome the barriers presented by difficult colleagues or customers.The highly motivational 'in a week' structure of the book provides seven straightforward chapters explaining the key points, and at the end there are optional questions to ensure you have taken it all in. There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience.So what are you waiting for? Let this book put you on the fast track to success!
Dealing with Dilemmas
by Frank BuytendijkObserving how business management is obsessed with analysis and numbers, Dealing with Dilemmas shows there is an entire class of problems that cannot be solved by analysis: business dilemmas. Dilemmas, representing a large part of strategic decision-making, require the opposite approach of analysis; synthesis. Dealing with Dilemmas shows how popular performance management methodologies can be used in new and previously unexplored ways. It authoritatively shows you how your business can move forward strategically in ways previously impossible. Shows dangers in current thinking around analytics and performance management Includes practical case examples and interviews with C-level executives and government officials world-wide, both in commercial enterprise and public sector Makes the most nebulous of management processes, strategy formulation, insightful and links it tightly to strategy execution and performance management. Filled with case studies and examples, this book reveals how your business can start solving dilemmas and move forward strategically.
Dealing with Disaster: Public Management in Crisis Situations
by Saundra K. SchneiderNow updated with examples through 2010, this classic study examines the disruptive effects of disasters on patterns of human behavior and the operations of government, and the conditions under which even relatively minor crises can lead to system breakdown.
Dealing with Disruption: Lessons from the Publishing Industry
by Michael N. RossPublishing today requires a presence in local and global markets, and successful publishers can be more effective in reaching both by employing current technology at all stages of the publishing process. Finding the most efficient and profitable business models has become more challenging (and more rewarding) by the same advancements in technology. Michael Ross provides a roadmap to the essential aspects of the international publishing industry, from how to develop content that can be easily adapted to other cultures, to establishing relationships and negotiating licensing and co-publishing contracts. With a discussion of the critical innovations in the industry and through case studies from all stages in the publishing process, the book provides insights into the maturing of digital publishing and the challenges and opportunities provided by new technologies. Many publishing models have emerged over the last 15 years, and technology has made the mechanics of publishing in general, and web publishing in particular, easier. Thus, the role of the professional publisher is being challenged, and issues of quality and trust are now competing with easy access to information. Publishing, in all forms, can be viewed as a conspicuous bellwether for any business that must make strategic and tactical adjustments quickly to innovate and grow. Ross applies principles from both consumer and educational publishing to explore publishing's ongoing 'sea change' and its implications for other industries.
Dealing with Dysfunction: Innovative Problem Solving in the Public Sector
by Jorrit De JongCongressional impasse, financially untenable social programs, and fiscal crises are hallmarks of bureaucratic dysfunction today.Jorrit de Jong explains that bureaucratic dysfunction reflects a breach of contract between the government-not only as a provider of services, but also as a catalyst for improved social outcomes-and a public comprised of clients, professionals, managers, and policymakers. Dealing with Dysfunction embarks on a conceptual, theoretical, and empirical investigation to understand why bureaucratic dysfunction is a public problem and what can be done to solve it.Jorrit employs real-world data from the Kafka Brigade, a research team he founded. Building on this research, he presents fourteen case studies that provide typical examples of larger problems applicable to a broad base of clients to illustrate how stakeholders can enact an inclusive process for identifying, defining, diagnosing, and remedying incidences of red tape.Dealing with Dysfunction highlights the failings of standard approaches to solving institutional dilemmas and offers conceptual frameworks, theoretical insights, and practical lessons for dealing with bureaucratic dysfunction in practice. It challenges conventional approaches of "fighting bureaucracy" and "reducing red tape" and emphasizes rigorous public problemsolving for making government more effective, efficient, and equitable.
Dealing with People You Can’t Stand: How to Bring Out the Best in People at Their Worst
by Rick Kirschner Rick Brinkman"It may be a boss who behaves like a bully and a petty tyrant, and has the power to get away with it ..." "It may be a co-worker who promises results, but who never, ever delivers when the chips are down ..."
Dealing With Problem Employees
by Amy Delpo AttorneyTake control of your problems and your workplace. Do you have an employee who isn't performing, isn't producing or doesn't show up at all? Or does your workplace seem to be a breeding ground for all kinds of employee problems, large and small? No matter what the problem is, this book can help. Dealing With Problem Employees provides proven techniques-- and more importantly, immediate fixes-- for dealing with the inevitable problem employee. Find out how to: avoid hiring problem employees recognize who is and isn't a problem employee help problem employees get back on track investigate problems and complaints conduct performance evaluations apply progressive discipline suspend employees fire employees handle severances and references institute effective policies and procedures The 6th edition includes the latest legal developments, including changes to the Americans with Disabilities Act and the Medical Leave Act, as well as recent Supreme Court decisions on retaliation. Information in all 50-state charts is also updated.
Dealing With Problem Employees: How to Manage Performance & Personal Issues in the Workplace
by Amy Delpo Lisa GuerinManage employee problems, legally and effectively Every workplace has occasional problems with employees. This book is packed with the legal and practical information you need to handle those problems without getting into legal trouble. It provides proven techniques—and immediate solutions. Find out how to quickly and legally: manage performance issues investigate problems and complaints help problem employees get back on track handle severances and references avoid hiring problem employees in the future This edition of Dealing With Problem Employees is completely updated to reflect the latest employment laws in every state. It provides sample policies, forms, and checklists to help you at every step.
Dealing With Problem Employees: How to Manage Performance & Personal Issues in the Workplace
by Amy Delpo Lisa GuerinManage employee problems, legally and effectively Every workplace has occasional problems with employees. This book is packed with the legal and practical information you need to handle all kinds of issues—from small corrective actions to major problems that put your company at risk. It provides proven techniques—and immediate solutions. Find out how to quickly and legally: manage performance issues investigate problems and complaints help problem employees get back on track lay the groundwork for termination handle severances and references avoid discrimination and other types of lawsuits, and avoid hiring problem employees in the future. This edition is completely updated to reflect the latest employment laws in every state. It provides sample policies, forms, and checklists to help you at every step.
Dealing With Problem Employees
by Lisa Guerin Amy DelpoHandle workplace issues legally Are you a conscientious, well intentioned employer with a problem employee on your hands? Then this book is for you. Dealing With Problem Employees provides proven techniques and more important, immediate resolutions for how effectively manage your problem employee. Find out how to: - avoid hiring problem employees - turn problem employees into productive, valuable workers - safely and legally terminate those employees who can't or won't improve - investigate problems and complaints - conduct performance evaluations - apply progressive discipline - handle severances and references - institute effective policies and procedures This edition is completely updated to reflect the latest employment laws in your state. It also provides sample policies, forms and checklists to help you create a trouble free workplace.
Dealing with Socially Responsible Consumers: Studies in Marketing
by Jishnu BhattacharyyaThis book contains a collection of teaching cases that study and emphasise how twenty-first-century businesses address and satisfy the needs and wants of socially conscious consumers while remaining profitable. This book explores the practise of marketing for societal benefit through real-life case studies. It provides a critical understanding of marketing approaches such as social marketing, sustainability marketing, and other practises of a similar nature. This book is made up of both long and short real-life cases from various industries, with varying degrees of difficulty.
Dealing With Stress in a Modern Work Environment: Resources Matter
by Erika Spieß Katharina F. Pfaffinger Julia A. ReifThis book provides an evidence-based, comprehensive and vividly illustrated overview of stress and stress management, emphasizing the central role of resources. Scientists and practitioners, students, employees and employers can use this book to bring themselves up to date on the current state of psychological stress research and learn many practical tips and tricks for dealing with stress and resources.Building on proven and contemporary psychological theories of stress and resource research, this book explains how stress emerges, how resources influence the stress process and what individuals and organizations can do to prevent stressors, reduce stress, recover from stress, and cope with the long-term consequences of strain. The book takes up current societal trends such as digitization and automation, and refers to cultural influences and differences.Through numerous case studies, facts and figures, checklists and exercises, the book not only leads the reader on an exciting journey through the scientific background and history of stress research, but also offers numerous opportunities for self-assessment and critical reflection on (one's own) work in organizations.
Dealing with the Dragon: A Year in the New Hong Kong
by Jonathan FenbyWhat the new Hong Kong is like.
Dealing With the Tough Stuff: Practical Wisdom for Running a Values-Driven Business
by Lisa Lorimer Margot FraserYour business plan is only going to get you so far. When you’re actually running a values-driven business problems come up that you never could have anticipated. And as a mission-driven organization you face issues your more conventional colleagues never have to grapple with. The whole experience can be incredibly isolating and draining. Margot Fraser and Lisa Lorimer have been there, and they’re here to help. Together with five of their colleagues—including Stonyfield Yogurt founder Gary Hirshberg and former Ms. Foundation president Marie C. Wilson—they offer the kinds of personal insights and seasoned advice you just can’t get in business school. It’s like having a coaching session with some of the nation’s top socially conscious entrepreneurs. Each chapter of Dealing with the Tough Stuff tackles a particular challenge. How open and honest can you really be with your employees and still run an efficient business? At what point do you seek outside expertise? What do you do when things go terribly wrong? When is it time to leave? The authors and the members of their “advisory board” share their experiences—not just what worked, but sometimes what spectacularly didn’t. Some of these stories are harrowing: a worker getting killed by factory equipment, a supplier embezzling funds, a false accusation of intellectual property theft. Others are simply day-to-day conundrums: meeting payroll when you’re always in debt, deciding when and how to expand in a responsible way, balancing business needs with your commitment to the triple bottom line. At the end of each chapter, Lorimer and Frasier draw on the stories to offer practical "survival suggestions" that can guide readers through similar situations. This is a book that readers can look to for affirmation, hope and tools. Others have been through what you’re going through, if not worse. They made it and so can you—because they’re going to show you how they did it. No book can cover every challenge that might arise, but if you learn from the attitudes, techniques and coping mechanisms these seasoned leaders offer, you’ll get through the tough stuff with your sanity and your business intact.
Dealing With The Tough Stuff
by Alison Hill Sean Richardson Darren HillA practical toolkit for handling workplace conflict and difficult conversations Dealing with the Tough Stuff is the business leader's critical guide to handling difficult conversations in the workplace. Based on the science of human behaviour -- both verbal and nonverbal -- this book is packed full of practical and pragmatic strategies for managing conflict situations. You'll learn a variety of diagnostics, models and processes that you can start using today, and you'll benefit from expert tips, tricks and tools for leading important conversations with empathy and assertiveness. This updated second edition includes new material on key conversations with distance workers, as well as within the context of a fast-growth company, and a broad selection of real-world case studies from a diverse array of workplaces. Backed by contemporary psychological theory and time-tested amongst thousands of leaders, these highly relevant suggestions give you the power to deal with the tough stuff effectively and compassionately. The human element plays a large part in the manager's role, yet many lack the training needed to deal with people effectively. This book helps you understand what makes people tick, and helps you develop the human skills you need to manage. Achieve clarity and directness in your communications Deal with anger, stubbornness and defensiveness Develop the skills to manage immediate crises Set priorities, and build a foundation of strong communication Avoiding the tough stuff can be extremely costly for managers, staff and the business as a whole. No one enjoys these conversations, but they are inevitable -- and the right set of skills goes a long way toward making them run smoothly, with greater results out the other side. Dealing with the Tough Stuff is your indispensable primer on human behaviour, and effectively navigating tough conversations at work.
Dealing With The Tough Stuff: How To Achieve Results From Crucial Conversations
by Hill Darren AlisonHow to handle difficult discussions in the workplace Packed with practical and pragmatic suggestions and methods for dealing with the tough stuff at work, this unique and helpful book features simple diagnostics, models, and processes that you can put to use immediately. The author team shares their years of research and experience so that you can benefit from their case studies and examples, all of which are aimed at increasing the confidence of anyone working in a management or leadership role. You'll discover how the science of human behavior--both verbal and nonverbal--plays an enormous role when handling conflict situations and you'll learn how to apply a variety of tools, tips, and strategies when leading critical conversations with empathy and assertiveness. Explains why avoiding dealing with the tough stuff at work can be so costly for managers, staff, and, ultimately, the business Features methods and strategies that have been backed by contemporary theory and tested and trialed with thousands of participants Zeroes in on ways to uncover the root cause of difficult behavior Shares advice for finding the best way to be assertive in any situation Reveals techniques for depersonalizing conflict and avoiding language that causes conflict
Dealings: A Political and Financial Life
by Felix G. RohatynIt was a German soldier’s chance decision to reach for a cigarette and absently wave a car through a checkpoint outside Marseille in 1940 that allowed Felix Rohatyn and his Jewish family to escape from Nazi-occupied France. In the States, a chance summer job led him to the small, private investment bank of Lazard Frères, where he came under the tutelage of legendary financier André Meyer. The summer job turned into an extraordinary fifty-year career. Hailed as "the preeminent investment banker of his generation," Rohatyn was a creator of the merger-and-acquisition business that revolutionized investment banking and transformed the worlds of finance and entertainment. In this very personal account, Rohatyn takes us behind the headlines to offer readers a telling look at some of the era’s most renowned figures in the worlds of finance, entertainment, and politics. We are alongside Rohatyn as he meets Steve Ross in the back of the funeral parlor Ross is managing as they strategize to take control of Warner Brothers, and in André Meyer’s art-filled apartment as they negotiate with Frank Sinatra. We are with Rohatyn as he assists Harold Geneen of ITT weather a series of congressional investigations, and as he stays one step ahead of the canny Michael Ovitz as Matsushita attempts to win control of Lew Wasserman’s Universal Pictures. We also watch Rohatyn defending shareholders’ interests as the RJR-Nabisco buyout becomes a cautionary tale of executive greed. We have a front-row seat as Rohatyn and Governor Hugh Carey forge a desperation plan to save New York City from bankruptcy. And we accompany Rohatyn when he returns to Paris as the U.S. ambassador to the country he barely escaped alive as a young boy. Full of headline-making revelations, insider stories, keen personal observations, and relevant financial wisdoms, Dealings is the page-turning story of a life well lived.
The Dealmaker: Lessons from a Life in Private Equity
by Guy HandsAn inside account of the multi-billion pound world of private equity and a masterclass on the art of deal-making.The Dealmaker is a frank and honest account of how a severely dyslexic child who struggled at school went on to graduate from Oxford and become a serial entrepreneur. It describes Guy Hand's career in private equity, first at Nomura and then as head of his own company, Terra Firma. It looks in detail at the huge deals that Terra Firma has done over the years, involving everything from cinema chains and pubs to waste management, aircraft leasing and green energy. And it offers a brutally honest appraisal of the deal that almost bankrupted him - the acquisition of multinational music recording and publishing company EMI in 2007, just as a global financial crash loomed on the horizon. Above all, he gives the reader a real sense of what it's like inside the secretive world of private equity, describing in frank detail the pressures and rewards involved. Insightful and page-turning, The Dealmaker will prove inspirational and essential reading for all those who want to understand how huge business negotiations are done, and what makes one of private equity's biggest players tick.
The Dealmaker: How to Succeed in Business & Life Through Dedication, Determination & Disruption
by Mauricio UmanskyMauricio Umansky, real estate mogul, longtime fan favorite of The Real Housewives of Beverly Hills, and star of his own Netflix series Buying Beverly Hills inspires budding entrepreneurs and self-starters of all backgrounds with tips and strategies to find success at work and at home. After more than twenty years in the cutthroat real estate business, Mauricio Umansky has seen and heard it all. Now, he&’s ready to share everything he&’s learned throughout the highs and lows of his illustrious career in this part memoir, part leadership manifesto. From the challenges of his childhood to outgrowing his father&’s textile company and falling out with his brother-in-law Rick Hilton, while also raising a family and maintaining a strong marriage for over twenty-five years, Umansky has plenty of advice and lessons for aspiring entrepreneurs and self-starters across all industries. By outlining his fundamental principles of success, Umansky will embolden those who are ready to work hard and are prepared to meet adversity head on, which requires endless stamina, grit, and determination. Each chapter will center around a specific piece of wisdom and offer insightful takeaways including: How to Play Hard and Work Harder, How to Find Your Professional and Personal Passions, How to be an Innovator Not an Imitator, The Art of the Sell, The Benefits of Remaining Positive, How to Achieve Balance, and so much more. Umansky&’s journey has been anything but boring. It&’s been unpredictable, exhilarating, and emotionally and physically demanding at times. In The Dealmaker, he imparts his hard-earned knowledge, along with strategies he&’s taught himself, for anyone and everyone looking to build their own fruitful career and to find the happiness we all seek in life. Welcome to his exclusive and exciting world.
Dealmaking: The New Strategy of Negotiauctions
by Guhan Subramanian"Packed with transformative insights, Dealmaking will help a new generation of business leaders get to yes."--William Ury, coauthor of Getting to Yes Informed by meticulous research, field experience, and classroom-tested strategies, Dealmaking offers essential insights for anyone involved in buying or selling everything from cars to corporations. Leading business scholar Guhan Subramanian provides a lively tour of both negotiation and auction theory, then takes an in-depth look at his own hybrid theory, outlining three specific strategies readers can use in complex dealmaking situations. Along the way, he examines case studies as diverse as buying a house, haggling over the rights to a TV show, and participating in the auction of a multimillion-dollar company. Based on broad research and detailed case studies, Dealmaking brings together negotiation and auction strategies for the first time, providing the jargon-free, empirically sound advice professionals need to close the deal. Originally published in hardcover under the title Negotiauctions.