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Defining Moments
by Peter ShawOur lives are full of defining moments, but do we recognize them? We often fail to appreciate the significance of these moments. At work the pressure can be relentless and we can fail to enjoy these moments. The author shows how to recognize and appreciate these moments, which in turn helps us to better cope during more difficult times.
Defining Moments Define Your Leadership: Lesson 3 from Leadership Gold
by John MaxwellSmart leaders learn from their own mistakes. Smarter ones learn from others' mistakes--and successes. John C. Maxwell wants to help you become the smartest leader you can be by sharing Chapter 3: Defining Moments Define Your Leadership of Leadership Gold with you. After nearly forty years of leading, Maxwell has mined the gold so you don't have to. Each chapter contains detailed application exercises and a "Mentoring Moment" for leaders who desire to mentor others using the book. Gaining leadership insight is a lot like mining for gold. You don't set out to look for the dirt. You look for the nuggets. You'll find them here.
Defining Personal and Team Objectives
by Robert S. Kaplan David P. NortonFor strategy to become truly meaningful to employees, personal goals and objectives must be aligned with the organizational objectives. The Balanced Scorecard provides individuals with a broad understanding of company and business unit strategy. This chapter illustrates several different methods, including the "Super Bowl" approach and Personal Balanced Scorecards, to connect the strategic objectives that appear on a company or business unit scorecard to personal and team objectives.
Defining Problems and Opportunities: A Foundation for Success
by Charles A. O'Reilly Michael L. TushmanThis chapter introduces the fundamental building blocks of winning through innovation--setting a unit's strategy, objectives, and vision and clarifying crucial performance and opportunity gaps.
Defining the Spatial Scale in Modern Regional Analysis
by Esteban Fernández Vázquez Fernando Rubiera MorollónThis book explores different approaches to defining the concept of region depending on the specific question that needs to be answered. While the typical administrative spatial data division fits certain research questions well, in many cases, defining regions in a different way is fundamental in order to obtain significant empirical evidence. The book is divided into three parts: The first part is dedicated to a methodological discussion of the concept of region and the different potential approaches from different perspectives. The problem of having sufficient information to define different regional units is always present. This justifies the second part of the book, which focuses on the techniques of ecological inference applied to estimating disaggregated data from observable aggregates. Finally, the book closes by presenting several applications that are in line with the functional areas definition in regional analysis.
Defining You: How to profile yourself and unlock your full potential
by Fiona MurdenTake the online psychometric test and receive a full professional reportHave you ever wondered what a profiling session would tell you about yourself? Fiona Murden helps some of the most successful people in the world to understand their behavior and improve their performance. Here she guides you through the professional profiling assessment process in private, to help you discover your strengths, understand what really drives you and learn which environments will help you to excel. Step by step you will build your unique personal profile. Take a psychometric test, run a 360 assessment, draw up your early years timeline and enjoy some valuable self-reflection. Fiona then expertly - and sensitively - coaches you through interpreting your results and taking your next steps to fulfill your potential.Our behavior is at the core of what we do. This is your ultimate self-awareness toolkit to help you understand both your own and other's behavior and to positively influence it. Along the way you may even start to sleep better, think more clearly and have good moods more often.Defining You opens a window into the elite process of psychological profiling and presents a clear path to improving your effectiveness with immediate actions and tangible tips.
Defining Your Market: Winning Strategies for High-Tech, Industrial, and Service Firms
by Art Weinstein William WinstonVisionary companies build markets today to be market leaders tomorrow. This book provides the blueprint. Defining Your Market: Winning Strategies for High-Tech, Industrial, and Service Firms contains research, case studies, and literature reviews on market definition to help marketers, managers, researchers, and strategic planners formulate profitable marketing strategies. Timely and practical, this book offers a research-based methodology for defining markets that will help your company determine relevant markets and make it the most competitive business in the industry. Although market definition is the foundation for formulating business strategies and is critical to corporate performance, marketers and top management often rely on intuition or incomplete analyses when targeting markets. This text discusses the marketing methods used by leading companies and executive and provides you with the knowledge to create strategies that will work for your company. Defining Your Market examines the topics that will help your company become more successful now and into the next century, including:customer and competitive-driven market definitionsthe five core dimensions of market definition-- customer needs, customer groups, technology, products, and competitionmanagerial implications related to strategic planning, formulating the marketing mix, integrating marketing and technology, and global strategystrategies for businesses for redefining markets and successfully competing in the 21st centurythe impact company size has on marketing strategieshow to avoid the dangers of creating a market definition that is too narrow and limiting or one that is too broad and overlooks profitable niches in the marketEach chapter of Defining Your Market features exercises that will help you understand new concepts and allows you to put these methods to immediate and profitable use. You will be able to learn about the tools and techniques that work for Andersen Consulting, Dell, General Electric, Intel, Merck, and Microsoft, and dozens of leading business marketers.Defining Your Market provides you with strategies that will help you define and redefine the most relevant and profitable markets for a successful and competitive business.
Defining Your Operating Model: Make IT a Strategic Asset by Developing a Clear Vision of the Role of IT
by Peter Weill Jeanne W. RossMany firms have not addressed the key question of how they want to profit and grow, and how IT can help create their platform. IT savvy firms, on the other hand, clarify what they are trying to do with IT by defining an operating model. In this chapter, Weil and Ross look at IT systems as tools for integration and standardization of business processes rather than an end solution. Using examples of companies like P&G, PepsiAmericas, and ING Direct, they categorize four operating models which can help you decipher how much or how little integration and standardization is needed to run your business smoothly. They also explain how multiple operating systems can work within various areas of your company to meet the needs of different departments. This chapter was originally published as chapter 2 of "IT Savvy: What Top Executives Must Know to Go from Pain to Gain."
Definitions, Concepts and Scope of Engineering Asset Management
by Kerry Brown Joe E. Amadi-Echendu Roger Willett Joseph MathewDefinitions, Concepts and Scope of Engineering Asset Management, the first volume in this new review series, seeks to minimise ambiguities in the subject matter. The ongoing effort to develop guidelines is shaping the future towards the creation of a body of knowledge for the management of engineered physical assets. Increasingly, industry practitioners are looking for strategies and tactics that can be applied to enhance the value-creating capacities of new and installed asset systems. The new knowledge-based economy paradigm provides imperatives to combine various disciplines, knowledge areas and skills for effective engineering asset management. This volume comprises selected papers from the 1st, 2nd, and 3rd World Congresses on Engineering Asset Management, which were convened under the auspices of ISEAM in collaboration with a number of organisations, including CIEAM Australia, Asset Management Council Australia, BINDT UK, and Chinese Academy of Sciences, Beijing University of Chemical Technology, China. Definitions, Concepts and Scope of Engineering Asset Management will be of interest to researchers in engineering, innovation and technology management, as well as to managers, planners and policy-makers in both industry and government.
The Definitive Executive Assistant & Managerial Handbook: Leadership for PAs, Executive Assistants, Senior Administrators and Office Managers
by Sue FranceWINNER: PA Voice Awards 2015 - Best Book for a PA (1st edition) With the world of work profoundly disrupted by artificial intelligence, machine learning and COVID-19, the role of the executive assistant is changed forever. Learn how to respond to these challenges and help create 'the better normal' while developing the leadership skills necessary to thrive in a senior administrative position. From bestselling author and expert Sue France, The Definitive Executive Assistant & Managerial Handbook is the ultimate guide to management in the context of an administrative role. Placing an emphasis on both personal leadership and practical skills, this new edition of the award-winning book teaches readers to manage a team, develop the emotional intelligence to understand their colleagues, negotiate effectively and confidently manage a project. Equipped with these tools, readers will be ready to steer their teams to organizational success in any situation. With new sections on best practice for managing remote workers and building a responsible relationship with new technologies, The Definitive Executive & Managerial Handbook is an indispensable guide for both ambitious PAs aiming for promotion and senior assistants who want to improve their skills.
A Definitive Guide to Behavioural Safety: Health and Well-Being, Second Edition
by Tim Marsh‘Behavioural safety’ or behaviour-based safety (BBS) has been around as a concept for several decades and is commonly held to mean directly tackling the frontline behaviours that lead to incidents and injury. Unfortunately, virulent criticism of some approaches of BBS frequently generalises to all others, so that commentators don’t know if they are arguing or agreeing. This book aims to cut through the waffle to be the one-stop guide to all the core theories and principles that underpin behaviour-based safety. In this second edition, internationally acclaimed behavioural safety expert Tim Marsh leads the reader through the three main strands: The awareness approach, the ‘walk-and-talk’ approach, and the Six-Sigma safety or the Deming-inspired ‘full’ approach that covers the systemic approach to safety observation, measurement, intervention, and analysis, but also incorporates emotional intelligence training aimed at enhancing supervisor-worker trust and communication more generally. Updated to reflect systemic changes due to the COVID-19 pandemic and featuring a brand-new chapter on well-being that discusses the massive changes in thinking about the interaction of culture and personal safety that have occurred since the previous edition was published. This book allows the reader to set up an ambitious and wide-ranging behavioural safety programme from scratch or refresh their current approach. Written by one of the world’s leading BBS experts, including leading the first major research project on the applied use of BBS outside of the US, based on the author’s experiences with more than 400 organisations Delivered in an accessible and popular writing style that simplifies complex theory and arguments in a user-friendly way, plus features end-of-chapter checklists to underpin learning Possesses a post-COVID focus, bringing behavioural safety into the 2020s, and covers the growing concept of well-being in a brand-new chapter. The title features end-of-chapter checklists to confirm understanding of the concepts. A Definitive Guide to Behavioural Safety is the go-to book for any practicing occupational health and safety professional.
The Definitive Guide to Emergency Department Operational Improvement: Employing Lean Principles with Current ED Best Practices to Create the “No Wait” Department, Second Edition
by Jody Crane, MD, MBA Chuck Noon, PhDThis revised and updated book explores the academics behind managing the complex service environment that is the Emergency Department (ED) by combining applied management science and practical experiences to create a model of how to improve operations. This book offers a presentation of Lean tools used in the ED along with basic and advanced flow principles. It then shows how these concepts are applied and why they work, supported by case studies in which Lean principles were used to transform an underperforming ED into a world-class operation. After reviewing best practices, the authors explain how to achieve excellence by discussing the elements of creating a culture of change.
The Definitive Guide to IT Service Metrics
by Kurt Mcwhirter Ted GaughanIT service metrics: Manage them. Measure them. Make them work for you. Measuring success is crucial, but how do we do it? How can we be sure that the IT services we offer are adding real value to our business? Metrics are an invaluable tool for measuring the effectiveness of IT service provision. Used effectively, metrics enable businesses to assess performance in order to inform the decision-making process, drive change and realize improvements. They facilitate cost savings through economical use of finance and resources, and ensure that the services provided are appropriate - thereby strengthening customer loyalty. Based on ITIL(R) and other service management frameworks and standards Up-to-date, based on the ITIL(R) framework, as well as COBIT(R), ISO/IEC 20000, PMI(R) and ISO/IEC 27000, The Definitive Guide to IT Service Metrics will show you how to integrate metrics into your business and maximize their usage and effectiveness. You will learn what to consider when gathering and reporting information and how to secure and protect your company's metrics. Use metrics to benefit your IT department and the business as a whole Used just as they are, the metrics in this book will bring many benefits to both the IT department and the business as a whole. Details of the attributes of each metric are given, enabling you to make the right choices for your business. You may prefer and are encouraged to design and create your own metrics to bring even more value to your business - this book will show you how to do this, too. About the authors Kurt McWhirter is a recognized authority on using the ITIL(R) framework and has more than 30 years' experience in IT strategic planning, operations management, and enterprise process design and implementation. He is certified as an ITIL(R) Expert and ISO/IEC 20000 Consultant and is an accredited ITIL(R) Trainer. Ted Gaughan has more than 25 years' experience in business/technical strategic development, program/project management, and IT engineering and operations management. He is a certified Project Management Professional (PMP(R)), Process Design Engineer (CPDE(R)), ITIL(R) Expert, ISO/IEC 20000 Consultant and TIPAiE Lead Assessor. The definitive guide you can't afford to be without!
The Definitive Guide to IT Service Metrics
by Kurt Mcwhirter Ted GaughanIT service metrics: Manage them. Measure them. Make them work for you. Measuring success is crucial, but how do we do it? How can we be sure that the IT services we offer are adding real value to our business? Metrics are an invaluable tool for measuring the effectiveness of IT service provision. Used effectively, metrics enable businesses to assess performance in order to inform the decision-making process, drive change and realize improvements. They facilitate cost savings through economical use of finance and resources, and ensure that the services provided are appropriate - thereby strengthening customer loyalty. Based on ITIL(R) and other service management frameworks and standards Up-to-date, based on the ITIL(R) framework, as well as COBIT(R), ISO/IEC 20000, PMI(R) and ISO/IEC 27000, The Definitive Guide to IT Service Metrics will show you how to integrate metrics into your business and maximize their usage and effectiveness. You will learn what to consider when gathering and reporting information and how to secure and protect your company's metrics. Use metrics to benefit your IT department and the business as a whole Used just as they are, the metrics in this book will bring many benefits to both the IT department and the business as a whole. Details of the attributes of each metric are given, enabling you to make the right choices for your business. You may prefer and are encouraged to design and create your own metrics to bring even more value to your business - this book will show you how to do this, too. About the authors Kurt McWhirter is a recognized authority on using the ITIL(R) framework and has more than 30 years' experience in IT strategic planning, operations management, and enterprise process design and implementation. He is certified as an ITIL(R) Expert and ISO/IEC 20000 Consultant and is an accredited ITIL(R) Trainer. Ted Gaughan has more than 25 years' experience in business/technical strategic development, program/project management, and IT engineering and operations management. He is a certified Project Management Professional (PMP(R)), Process Design Engineer (CPDE(R)), ITIL(R) Expert, ISO/IEC 20000 Consultant and TIPAiE Lead Assessor. The definitive guide you can't afford to be without!
The Definitive Guide To Passing The Police Recruitment Process 2nd Edition: A handbook for prospective police officers, special constables and police community support officers
by John MctaggartEvery police force in England and Wales uses the same national application form and assessment centre. This book tells you not just about the process, but what you need to do to impress the assessors. Now in a revised new edition to reflect the recent changes in the six core skills by which all police applicants are assessed, it provides:
The Definitive Guide To Passing The Police Recruitment Process (2nd Edition): A handbook for prospective police officers, special constables and police community support officers
by John McTaggartThis book has been written with one very specific objective in mind. It aims to give you, the reader, an in-depth appreciation of the skills and abilities required to pass the police national recruitment tests, including the process for applying to be a Police Community Support Officer (PCSO). <P><P>As you read through this book, you will see the approach is to explain in detail the reasoning and rationale behind each exercise, the mechanics of how each exercise works, and the various limitations that exist within the exercise itself – from the perspective of those who designed it. It is not about making you a better person, although if you follow the principles contained throughout, you may just end up that way! <P> In essence, this book is a ‘how to’ guide to passing the police recruitment system. It aims to give you the best chance of passing through the process successfully.
The Definitive Guide to Strategic Content Marketing: Perspectives, Issues, Challenges and Solutions
by Lazar Dzamic Justin KirbyMarketers everywhere are talking about content, but not everyone is saying the same thing. Some professionals love content and believe it has revolutionized the practice of marketing. To others, it's mere hype: a new name for what marketers have always done. The Definitive Guide to Strategic Content Marketing brings together all of these diverse perspectives, structuring them around useful key topics that provide insight into the multi-faceted nature of content marketing. The editors of The Definitive Guide to Strategic Content Marketing weave different voices together to present a balanced view of content marketing, grouping the discussion around relevant subjects such as content monetization, native advertising, visuals vs video, and the challenge of measuring results. This structure allows readers to move through the book according to their interests, and cherry-pick the most useful aspects of each discussion to apply to their own marketing initiatives. Containing contributions from, and interviews with, leading academics, industry experts, thought leaders and influencers, this book is a truly unique resource.
The Definitive Handbook of Business Continuity Management
by Andrew HilesWith a pedigree going back over ten years, The Definitive Handbook of Business Continuity Management can rightly claim to be a classic guide to business risk management and contingency planning, with a style that makes it accessible to all business managers. Some of the original underlying principles remain the same - but much has changed. This is reflected in this radically updated third edition, with exciting and helpful new content from new and innovative contributors and new case studies bringing the book right up to the minute.This book combines over 500 years of experience from leading Business Continuity experts of many countries. It is presented in an easy-to-follow format, explaining in detail the core BC activities incorporated in BS 25999, Business Continuity Guidelines, BS 25777 IT Disaster Recovery and other standards and in the body of knowledge common to the key business continuity institutes.Contributors from America, Asia Pacific, Europe, China, India and the Middle East provide a truly global perspective, bringing their own insights and approaches to the subject, sharing best practice from the four corners of the world.We explore and summarize the latest legislation, guidelines and standards impacting BC planning and management and explain their impact.The structured format, with many revealing case studies, examples and checklists, provides a clear roadmap, simplifying and de-mystifying business continuity processes for those new to its disciplines and providing a benchmark of current best practice for those more experienced practitioners.This book makes a massive contribution to the knowledge base of BC and risk management. It is essential reading for all business continuity, risk managers and auditors: none should be without it.
The Definitive Job Book
by Anne WatsonThere are few books available which cover the full job-searching, application, interview and negotiation process. The Definitive Job Book is just that - it covers every single aspect of job-hunting in seven chapters. Each chapter includes 'advice from the inside' interviews with HR and recruitment specialists and 'I've been there too' interviews with people who have successfully navigated the recruitment minefield. The Definitive Job Book Is an essential reference for anyone - from graduates starting out, to senior executives seeking a change - to the job-hunting process. You will need only THIS book to get the job of your dreams.
The Definitive Personal Assistant & Secretarial Handbook
by Sue FranceWritten by a former Times Crème PA of the Year, this new edition of The Definitive Personal Assistant and Secretarial Handbook is the ultimate guide for all management assistants, PAs, secretaries and executive assistants. Administrative personnel in today's workplace hold an immense influence, not only on their bosses' performance, but also on the running of the whole organisation. This best-selling book is the only resource needed to excel in one's role as an assistant, outshine bosses' expectations and go up the ladder. Placing special emphasis on career development and learning, it provides help and advice on the skills necessary to progress in your career. Along with a chapter to share with your boss for a more fruitful working relationship, it includes help with time management, networking, relationship management, communication and confidence. Now with a new chapter on how to use neuroscience tools to coach yourself through your weaknesses and primed behavioural traits, it also contains even more practical help with minute taking, telephone and mobile communication etiquette and presentation skills. With free downloadable online resources to aid the day-to-day running of your office, this comprehensive and accessible guide will help you keep your finger on the pulse and maintain your professional image.
Deflategate and the National Football League
by Marco Iansiti Christine SnivelyOn January 18, 2015, the New England Patriots faced the Indianapolis Colts in the AFC Championship game. In the second quarter, a Colts player intercepted a pass from Patriots quarterback Tom Brady. Colts equipment personnel alerted NFL officials that the ball's air pressure was below the required 12.5 PSI (pounds per square inch). Some argued that lower PSI provided a competitive advantage as it made the ball easier to grip and harder to fumble. At halftime, game officials found the air pressure in 11 of the 12 Patriots game balls to be under 12.5 PSI. The NFL launched an investigation into what became known in the media as "Deflategate," and commissioned attorney Ted Wells to investigate whether or not the balls had been intentionally deflated. Wells' team, with expert consultants, examined air pressure data recorded by referees, the temperature on game day, the behavior of Patriots players, and other evidence. Did the Deflategate investigation reveal any actual evidence of cheating? Were there flaws in Wells' investigation?
Deflation
by Chris FarrellDeflation is one of the most feared terms in economics. It immediately conjures visions of abandoned farms and idle factories, streams of unemployed workers standing in breadlines. So when Federal Reserve Board Chairman Alan Greenspan started talking openly in 2003 about his fears of deflation, it sent waves of shock through the business press and the public. Many feared that the United States was entering a period of prolonged slump after a pronounced boom, much like Japan experienced throughout the 1990s. Others worried that a sustained fall in prices would have a cataclysmic impact on our nation's overhang of consumer debt. Yet another camp blamed low-wage manufacturing countries like China and high-volume retailers like Wal-Mart for becoming the engines of relentless deflation. In this important new book, Chris Farrell explains that deflation need not presage a collapse. In the process he gives a new way of looking at our economic and our financial futures. More than an introduction to the subject, Farrell points out that deflation has always been a fundamental aspect of the business cycle. For much of the 20th century, deflation had vanished from the economic scene, but its return is no cause for panic. Instead, properly understood, deflation presents opportunities and pitfalls in equal measure for businesses, corporations, the government, and our national economy.
Deflation and Fiscal Deficits: Three Questions About Japanese Economic Policy (SpringerBriefs in Economics)
by Yoshikiyo SakaiIn this study on the Japanese economy, the author focuses on three problems related to economic policy and presents their answers. The author analyzes (i) what mechanisms exist for fiscal policy and the price level, (ii) whether the MMT proposition that public deficits increase people’s wealth and savings fits into the standard macro model, and (iii) whether Blanchard's assertion that fiscal deficits are net wealth in the US economy can be applied to Japanese economy as well. The propositions of Sims’ FTPL, Kelton's MMT, Japan's Ricardian type argument, and the non-Ricardian type of government by Blanchard have been understood as independent economic perceptions, but they will be theoretically shown as a coherent story. Namely, this study presents a macroeconomic framework that includes the financial sector and derives Sims’ proposition that “fiscal policy can be the sole determinant of the price level.” It also shows that MMT's claim that "budget deficits increase our wealth and collective savings" can inevitably hold within this framework. Furthermore, it presents a model that consistently explains that public debt leads to financial collapse but contributes to economic welfare.
Deflation Determinants, Risks, and Policy Options
by Manmohan S. Kumar Taimur Baig Jörg Decressin Chris Faulkner-Macdonagh Tarhan Feyzio LuThis paper presents the findings of an IMF task force set up to investigate issues related to the causes and consequences of deflation, as well as the the risks in individual economies and on a global scale. It focuses on four aspects: an analytical framework regarding the measurement, determinants, and costs of deflation; historical experiences of deflationary pressures in the nineteenth century and during the Great Depression, along with the recent experience of Japan and China; risk assessment issues; and policy options available.
Deforming the Reform: The Impact of Elites on Romania’s Post-accession Europeanization (Contributions to Political Science)
by Luana Martin-RussuThis open access book presents an actor-centered study on Europeanization, based on the assumption that EU-driven reforms are highly dependent on the behavior and interests of the key domestic actors. Whether or not a state pursues a European and democratic agenda depends on domestic lawmakers. Further, political elites are pre-eminent in deciding on the nature, form and content of any law, and on the extent to which the rule of law is actually enforced. Elites can overcome structural or institutional barriers that stand in the way of achieving their goals. The empirical study on Romania presented here lends this observation a more profound meaning: it shows how, in contexts where high level corruption is the norm rather than the exception, self-serving political elites cannot be expected to genuinely commit to adopting sound anti-corruption reform. The book is an inquiry into the motivations that drive legislators to make particular decisions, but also into the structural characteristics and dynamics of the elite that invite a selfish rather than responsible and responsive behaviour.This publication was supported by funds from the Publication Fund for Open Access Monographs of the Federal State of Brandenburg, Germany.