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Difficult Conversations and Dealing with Challenging Situations at Work: The Friend Who Asked for Feedback
by Boris Groysberg Ann LeamonCase
Difficult Conversations and Dealing with Challenging Situations at Work: The Partner Who Didn't Take Part
by Boris Groysberg Ann LeamonCase
Difficult Conversations and Dealing with Challenging Situations at Work: The Questionable Contributions
by Boris Groysberg Ann LeamonCase
Difficult Conversations: How to Discuss What Matters Most
by Bruce Patton Sheila Heen Douglas Stone"What is a difficult conversation? Asking for a raise. Ending a relationship. Saying ""no"" to your boss or spouse. Confronting disrespectful behavior. Apologizing. Conversations we dread, and often handle clumsily as a result, are part of all our lives: in boardrooms and family rooms, across the negotiation table and the dinner table. Now, Difficult Conversations teaches us how to handle these dialogues with more success and less anxiety. How does it work? Based on fifteen years of research and consultations with thousands of people, Difficult Conversations pinpoints what works. The authors discovered that regardless of context, the same small but crucial errors are what trip us up--and a few key adjustments can make all the difference. * The role of emotions--ours and theirs * The impact of what is said and what is not said * Why admitting our mistakes will put us in a stronger position * The truth behind the myth that women are better at expressing their emotions than men * How to respond productively in the face of personal attacks Who is this for? Filled with examples from everyday life, Difficult Conversations is certain to be a
Difficult Conversations: How to Discuss What Matters Most
by Bruce Patton Sheila Heen Douglas StoneThe 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:· Decipher the underlying structure of every difficult conversation· Start a conversation without defensiveness· Listen for the meaning of what is not said· Stay balanced in the face of attacks and accusations· Move from emotion to productive problem solving
Difficult Decisions: How Leaders Make the Right Call with Insight, Integrity, and Empathy
by Eric PlinerWhat do you do when the algorithm doesn’t have the answer? Countless tools and frameworks claim to make decisions objective and bias-free. But in reality, the defining decisions that leaders face are complex ones with subjective information sources and conflicting courses of action. That’s why the toughest choices are left to the leaders, and that’s why formulas won’t answer them. In Difficult Decisions: How Leaders Make the Right Call with Insight, Integrity, and Empathy, leadership expert and CEO of YSC Consulting, Eric Pliner, delivers a set of practical tools for readers to make sense of these complex, subjective decisions quickly and with integrity. It presents a path to understanding your own subjectivity, and how your morals, ethics, and responsibilities affect how leaders make the most important decisions. Difficult Decisions is ideal for executives, managers, and business leaders to examine their own intuition and navigate the most conflicted choices they make. It’s a challenging read and an indispensable resource to help readers develop self-reflection, clarify their values, and ultimately make the choice that is most “right” to them.
Difficult Heritage and Immersive Experiences
by Agiatis Benardou and Anna Maria DroumpoukiDifficult Heritage and Immersive Experiences examines the benefits involved in designing and employing immersive technologies to reconstruct difficult pasts at heritage sites around the world. Presenting interdisciplinary case studies of heritage sites and museums from across a range of different contexts, the volume analyzes the ways in which various types of immersive technologies can help visitors to contextualize and negotiate difficult or sensitive heritage and traumatic pasts. Demonstrating that some of the most creative applications of immersive experiences appear in and at museums and heritage sites, the book showcases how immersive technologies offer the possibility of confronting and disputing presumptions and prejudices, triggering responses, delivering new knowledge, initiating dialogue and challenging preexistingnotions of collective identity. The book provides a conceptual, as well as a hands-on, approach to understanding the use of immersive technologies at sensitive sites around the globe. Difficult Heritage and Immersive Experiences is essential reading for researchers and students who are interested in, or engaged in the study of, cultural heritage, memory, history, politics, dark tourism, design and digital media or immersive technologies. The book will also be of interest to museum and heritage practitioners.
Difficult Heritage: Negotiating the Nazi Past in Nuremberg and Beyond
by Sharon MacdonaldHow does a city and a nation deal with a legacy of perpetrating atrocity? How are contemporary identities negotiated and shaped in the face of concrete reminders of a past that most wish they did not have? Difficult Heritage focuses on the case of Nuremberg – a city whose name is indelibly linked with Nazism – to explore these questions and their implications. Using an original in-depth research, using archival, interview and ethnographic sources, it provides not only fascinating new material and perspectives, but also more general original theorizing of the relationship between heritage, identity and material culture. The book looks at how Nuremberg has dealt with its Nazi past post-1945. It focuses especially, but not exclusively, on the city’s architectural heritage, in particular, the former Nazi party rally grounds, on which the Nuremburg rallies were staged. The book draws on original sources, such as city council debates and interviews, to chart a lively picture of debate, action and inaction in relation to this site and significant others, in Nuremberg and elsewhere. In doing so, Difficult Heritage seeks to highlight changes over time in the ways in which the Nazi past has been dealt with in Germany, and the underlying cultural assumptions, motivations and sources of friction involved. Whilst referencing wider debates and giving examples of what was happening elsewhere in Germany and beyond, Difficult Heritage provides a rich in-depth account of this most fascinating of cases. It also engages in comparative reflection on developments underway elsewhere in order to contextualize what was happening in Nuremberg and to show similarities to and differences from the ways in which other ‘difficult heritages’ have been dealt with elsewhere. By doing so, the author offers an informed perspective on ways of dealing with difficult heritage, today and in the future, discussing innovative museological, educational and artistic practice.
Difficult People at Work: Action Strategies for Dealing with Challenging Personalities
by Heidrun Schüler-Lubienetzki Ulf LubienetzkiThis book helps professionals deal with difficult or even dangerous colleagues, employees or superiors. Some people poison the working atmosphere, make other people ill and cost their companies a lot of money. Often the cause lies in a psychological disorder, we are then often dealing with narcissists or psychopaths, but usually the destructive behavior is not (yet) based on a psychological disorder. This book introduces a collective term for such people - it calls them "toxic people" - and helps both those affected and those responsible in companies and organizations to recognize them, to protect themselves and others from them, and to take promising action against them. In addition to information on the typical characteristics of "toxic people," their motives are explained and concrete strategies for action and examples of tried-and-tested assistance are provided. A new chapter provides vivid, exciting case studies from real-life situations. A book for managers and those affected as well as personnel developers, trainers, consultants and coaches in companies and organizations.This book is a translation of the original German 2nd edition Schwierige Menschen am Arbeitsplat by Heidrun Schüler-Lubienetzki and Ulf Lubienetzki, published by Springer-Verlag GmbH Germany, part of Springer Nature in 2017. The translation was done with the help of artificial intelligence (machine translation by the service DeepL.com). A subsequent human revision was done primarily in terms of content, so that the book will read stylistically differently from a conventional translation. Springer Nature works continuously to further the development of tools for the production of books and on the related technologies to support the authors.
Difficult Situations in Business Coaching: Practical Examples, Perspectives and Possibilities for Action
by Heidi Möller Jannik ZimmermannCoaches encounter a range of situations in their professional practice that they experience as difficult. The challenges have different sources. They can come from the coaches themselves, the coachees or the commissioning organization. But how do these situations present themselves in detail? How can coaches understand them and respond appropriately? Using real case studies collected online, this book takes a closer look at difficult situations. In doing so, renowned coaches present for discussion their theoretical and methodological perspectives and their recommendations for action. This book is a translation of the original German 1st edition Schwierige Situationen im Business-Coaching by Heidi Möller and Jannik Zimmermann, published by Springer Fachmedien Wiesbaden GmbH, part of Springer Nature in 2020. The translation was done with the help of artificial intelligence (machine translation by the service DeepL.com). A subsequent human revision was done primarily in terms of content, so that the book will read stylistically differently from a conventional translation. Springer Nature works continuously to further the development of tools for the production of books and on the related technologies to support the authors.
Diffusion of Innovations, 4th Edition
by Everett M. RogersSince the first edition of this landmark book was published in 1962, Everett Rogers's name has become "virtually synonymous with the study of diffusion of innovations," according to Choice. The second and third editions of Diffusion of Innovations became the standard textbook and reference on diffusion studies. Now, in the fourth edition, Rogers presents the culmination of more than thirty years of research that will set a new standard for analysis and inquiry. The fourth edition is (1) a revision of the theoretical framework and the research evidence supporting this model of diffusion, and (2) a new intellectual venture, in that new concepts and new theoretical viewpoints are introduced. This edition differs from its predecessors in that it takes a much more critical stance in its review and synthesis of 5,000 diffusion publications. During the past thirty years or so, diffusion research has grown to be widely recognized, applied and admired, but it has also been subjected to both constructive and destructive criticism. This criticism is due in large part to the stereotyped and limited ways in which many diffusion scholars have defined the scope and method of their field of study. Rogers analyzes the limitations of previous diffusion studies, showing, for example, that the convergence model, by which participants create and share information to reach a mutual understanding, more accurately describes diffusion in most cases than the linear model. Rogers provides an entirely new set of case examples, from the Balinese Water Temple to Nintendo videogames, that beautifully illustrate his expansive research, as well as a completely revised bibliography covering all relevant diffusion scholarship in the past decade. Most important, he discusses recent research and current topics, including social marketing, forecasting the rate of adoption, technology transfer, and more. This all-inclusive work will be essential reading for scholars and students in the fields of communications, marketing, geography, economic development, political science, sociology, and other related fields for generations to come.
Diffusion of Innovations, 5th Edition
by Everett M. RogersNow in its fifth edition, Diffusion of Innovations is a classic work on the spread of new ideas.In this renowned book, Everett M. Rogers, professor and chair of the Department of Communication & Journalism at the University of New Mexico, explains how new ideas spread via communication channels over time. Such innovations are initially perceived as uncertain and even risky. To overcome this uncertainty, most people seek out others like themselves who have already adopted the new idea. Thus the diffusion process consists of a few individuals who first adopt an innovation, then spread the word among their circle of acquaintances--a process which typically takes months or years. But there are exceptions: use of the Internet in the 1990s, for example, may have spread more rapidly than any other innovation in the history of humankind. Furthermore, the Internet is changing the very nature of diffusion by decreasing the importance of physical distance between people. The fifth edition addresses the spread of the Internet, and how it has transformed the way human beings communicate and adopt new ideas.
Dig This Gig: Find Your Dream Job-or Invent It
by Laura DoddReady to claim or create your ideal job? Ready to stop dreaming and start digging? When Laura Dodd started talking with her twentysomething peers about working, it didn't take long for her to see that people are passionate about the jobs they do and the jobs they'd like to do. What started as a few questions mushroomed into a viral discussion that is energizing and inspiring young professionals around the globe. Hundreds of interviews later, Dodd transforms the career horizon with Dig This Gig, a modern-day Working for millennials. Meet an array of dynamic young people--from genetics counselors to adventure guides to food bloggers-- and get their firsthand views of entirely new fields taking off because of technological, demographic, and cultural shifts. And meet industry icons as never seen before--from Dan Rather to Christina Norman, CEO of The Oprah Winfrey Network, to Jeffrey Sachs, to congressman and civil rights hero John Lewis--as Dodd uncovers their candid perspectives, regrets and hopes, and indispensible advice.
Dig Where You Stand: How to Research a Job
by Sven LindqvistOn the 45th anniversary of its initial publication in Swedish, Sven Lindqvist's polemic on history, politics and power is finally available in English for the first time.This volume brings Dig Where You Stand, Sven Lindqvist's classic text on history, power and politics, to English-speaking audiences for the first time.First published in 1978, Dig Where You Stand is a rallying cry for workers to become researchers, to follow the money, take on the role as experts on their job, and "dig" out its hidden histories in order to take a vital step towards social and economic transformation.A how-to guide that inspired an entire movement, it makes the case that everyone – not just academics – can learn how to critically and rigorously explore history, especially their own history, and in doing so find a blueprint for how to transform society for the better.In a world where the balance of power is overwhelmingly stacked against the working-class, Dig Where You Stand's manifesto for the empowerment of workers through self-education, historical research and political solidarity is as important and relevant today as it was in 1978.
Dig Your Heels In: Navigate Corporate BS and Build the Company You Deserve
by Joan KuhlJoan Kuhl helps women create a clear vision of what their career path deserves to be and make a convincing business case for equality to their managers and senior leadership. You'll learn strategies for overcoming sexist cultural attitudes about gender and leadership, as well as for dealing with self-limiting behaviors like Imposter's Syndrome (the feeling that you're never good enough despite a track record of success) and the Myth of Meritocracy (the idea that just doing good work is the only way to advance). Because relationships are absolutely crucial, Kuhl describes how to build support networks before you even need them and explains how to get actionable feedback that will help you get to the next level—the kind women rarely are afforded. Case studies, practical exercises, and inspiring stories from Kuhl's work with clients at companies such as Eli Lilly and Company, Goldman Sachs, U.S. Soccer, BlackRock, South Carolina Asphalt Pavement Association and top business schools make this a truly comprehensive guide. It's an indispensable resource for women seeking to build the confidence and conviction to secure the seat at the table they've earned and create a welcoming workplace for everyone.
Dig Your Well Before You're Thirsty: The Only Networking Book You'll Ever Need
by Harvey MackayDig Your Well Before You're Thirsty contains Harvey's gold-chip advice, accumulated over a lifetime of business success, on how to build and maintain the network you need. Harvey guarantees you'll never be more than a phone call away from a person in the position to help you get what you want--whether it's the job opportunity of a lifetime or a lifetime partner, the sales prospect of your dreams or the career advice you've only dreamed of. Harvey shows you how to create a network of trusted, valuable contacts that is worth its weight in platinum.
Digging Deeper: How Purpose-Driven Enterprises Create Real Value
by Dietmar Sternad James J. Kennelly Finbarr BradleyWhat is the primary purpose of business? The standard answer is ‘making profits,’ but some visionary entrepreneurs and leaders fundamentally disagree. Instead of just making money, they choose instead to “dig deeper” and make a difference through creating real value – improving the lives of others even as they find deeper meaning in their own. These leaders build enterprises that provide identity and a sense of purpose, create positive relationships and a place to learn and thrive, embed sustainability in all that they do, and strive to improve the quality of life of all of their stakeholders. Although not their primary focus, they also make healthy profits, as their unique approach to value creation provides them with a sustainable competitive edge.Digging Deeper is a book full of inspiring stories that illustrate that there is an alternative to a myopic and narrow capitalism that trades in inequalities, exploitation, collective burnout and negative consequences for our shared natural environment. Remarkable examples from all over the world vividly demonstrate how enterprises can create real value through focusing on what the authors call the 6 Ls: long-term orientation, lasting relationships, local roots, limits recognition, developing a learning community and taking leadership responsibility seriously in its very best sense.Digging Deeper liberates the term “value” from the tight chains in which the global financial community has bound it and demonstrates that businesses can contribute to a better life for all ‒ if their leaders can go beyond viewing enterprises as single-purpose money-making machines and develop purpose-driven enterprises that create real value for all.
Digging for Gold: Paulson & Co.'s Activism in the Gold Sector
by Suraj Srinivasan Jonah S. GoldbergThe case describes the efforts of hedge fund Paulson & Co to influence corporate governance and improve performance in the gold industry. In an innovative move, the hedge fund led the creation of the Shareholder Gold Council, a consortium of large investors in gold companies to push gold mining companies to adopt higher levels of corporate governance. The case describes the motivation and process that led to the creation of the SGC and the initial work of the SGC. The case also discusses the variety of techniques that Paulson & Co uses to press for better performance at gold mining companies such as buying majority ownership and pursuing activist proxy contests in addition to its work at the SGC. The case serves as a vehicle for students to discuss how investors can engage with companies to drive their desired corporate governance goals. In particular, the case develops the idea of collective action by investors and the opportunities and challenges in doing so.
DigiPlex: Ante-Up or Cash Out
by Josh Lerner James MasonIn November 2020, the co-founders of DigiPlex study the future growth trajectory of their Nordic data center venture. A critical question was on the agenda: was now finally the right time to sell DigiPlex? Originally a $2.75 million investment in one small data center made in the wake of the dot-com bubble, the Norwegian-based firm had seen tremendous growth in the last two decades. DigiPlex was now worth over a billion dollars and comprised seven data centers across Scandinavia, offering high-speed connectivity powered by sustainable hydro-electric energy.
DigiTwin: An Approach for Production Process Optimization in a Built Environment (Springer Series in Advanced Manufacturing)
by Berend Denkena Josip Stjepandić Markus SommerThe focus of this book is an application of Digital Twin as a concept and an approach, based on the most accurate view on a physical production system and its digital representation of complex engineering products and systems. It describes a methodology to create and use Digital Twin in a built environment for the improvement and optimization of factory processes such as factory planning, investment planning, bottleneck analysis, and in-house material transport. The book provides a practical response based on achievements of engineering informatics in solving challenges related to the optimization of factory layout and corresponding processes. This book introduces the topic, providing a foundation of knowledge on process planning, before discussing the acquisition of objects in a factory and the methods for object recognition. It presents process simulation techniques, explores challenges in process planning, and concludes by looking at future areas of progression. By providing a holistic, trans-disciplinary perspective, this book will showcase Digital Twin technology as state-of-the-art both in research and practice.
Digilogue
by Anders Sorman-NilssonHow to leverage the enduring human need for analogue experiences to attract and retain more customers in a digital world. Anything that can be digitised will be digitised. But can the digital-connect ever really replace the personal touch? Is word-of-mouse always more effective than word-of-mouth? And what of customers' enduring need for analogue experiences (think analogue watches, paperback books and multiplex movie theatres, for example). In your rush to embrace your customers' digital mind are you ignoring an equally valuable asset: their analogue heart? Better yet, how can you leverage the analogue heart to provide your company or brand with an unbeatable competitive edge? The answer, according to internationally acclaimed futurist, Anders Sormon-Nilsson is Digilogue -- the 'translational sweet-spot, the convergence of the digital and the analogue.' A book that will revolutionise how you do business in a digital world, Digilogue provides powerful insights, strategies and tools to help you provide value to digital minds, while connecting with analogue hearts.
Diginomics Research Perspectives: The Role of Digitalization in Business and Society (Advanced Studies in Diginomics and Digitalization)
by Lars HornufThis book focuses on traditional fields of business studies and economics and how digitalization has affected them. It provides an overview about the lessons learned from academic research and highlights implications for practitioners. Digitalization has not only changed the ways business administration and economics are taught, but also the substance at the core of the two disciplines. Chapters from expert contributors define and carefully evaluate the developments that have occurred over the last decades. The authors further provide an assessment of how industry branches have adapted and in which form regulators have engaged. Attention is given to the theoretical and empirical findings from recent scholarly literature. Furthermore, the authors provide some novel insights from their own research at the University of Bremen. This book appeals to business administration, economics, and entrepreneurship scholars and practitioners alike.
Digital (R)evolution: Strategies to Accelerate Business Transformation
by Yuri B. AguiarWhy digital transformation is necessary and how to develop and execute a successful digital transformation strategyEven though the term ‘Digital Transformation’ is prevalent throughout the current business landscape, various misunderstandings and misconceptions are often attached to it. Everyone agrees that digital transformation is essential for any enterprise, but few can define what it actually means to the modern business. Digital transformation does not specifically or exclusively define the consequences of digital technology. The term refers to the fact that technology, which happens to be digital, enables people to solve their traditional problems with digital solutions. It’s not to say that their problems could not be solved using the older methods, they simply prefer the new way. Digital (R)evolution: Strategies to Accelerate Business Transformation explains why digital transformation is necessary and provides a framework for executing an effective implementation strategy.Filing a significant gap in current knowledge, this timely book helps senior executives and technology leaders create practical strategies which, when correctly applied, lead to successful digital transformation. Author Yuri Aguiar, Chief Innovation and Transformation Officer at The Ogilvy Group, shares his real-world insights on developing new, digital-based business models and internal processes. Written in clear, straightforward language, this valuable guide: · Serves as a blueprint for successful digital transformation in any enterprise or organization · Addresses the strategy and governance requirements of businesses regardless of industry · Features in-depth, firsthand examples of various transformation strategies · Explains the factors than cause strategies to succeed or fail Digital (R)evolution: Strategies to Accelerate Business Transformation is a much-needed resource for C-suite executives, corporate board members, corporate attorneys, investors, and venture capitalists.
Digital @ Scale: The Playbook You Need to Transform Your Company
by Anand Swaminathan Jürgen MeffertA blueprint for reinventing the core of your business Value in the next phase of the digital era will go to those companies that don't just try digital but also scale it. Digital@Scale examines what it takes for companies to break through the gravitational pull of their legacy organizations and capture the full value of digital. Digging into more than fifty detailed case studies and years of McKinsey experience and data, the authors, along with a group of expert contributors, show how companies can move beyond incremental change to transform the business where the greatest value is generated—at its core. The authors provide practical insights into the three pillars of digital transformations that successfully scale: reinventing the business model, building out a business architecture from the customer back into the organization, and establishing an 'amoeba' IT and organizational foundation that learns and evolves. This is the ideal guide for all leaders who recognize the power and promise of a digital transformation.
Digital Aboriginal: Instinctive, Nomadic, and Ever-Changing
by Mikela Tarlow Philip TarlowThe Aborigine's view of the world suggests that all things are interconnected. Every relationship in turn influences every other relationship. Along these same lines, this book reveals how the modern-day business world organizes this unlimited range of possibilities and how readers can reorganize and redirect business plans merely by shifting marketing beliefs.