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Achieving Excellence in Business: A Practical Guide on the Total Quality Transformation Process (Quality And Reliability Ser. #27)
by Kenneth E. EbelThis volume provides the understanding and the means needed to achieve complete systematic quality control of goods and services in any type of organisation. It also shows how to meet or exceed clients' quality expectations, structure management systems to encourage business growth and adapt to changing needs, ensure continuous quality improvement and increase efficiency and effectiveness. The book explains the theory of total quality and demonsrates its practical applications, elucidates the relationships among all company departments and their effects on pursuit of excellence and presents several powerful problem solving techniques. An essential resource for quality improvement, quality control, business, human resource and industrial engineering managers, chief executive officers of product and service orientated firms and graduates in these disciplines.
Achieving Excellence in Fundraising
by Eugene R. Tempel Genevieve G. Shaker Sarah K. Nathan Bill StanczykiewiczStrategies and concepts for mission-based fundraising <P><P>From the world’s first school of philanthropy, Achieving Excellence in Fundraising is the leading fundraising textbook based on research and steeped in practical expertise. It has long been the go-to reference for fundraising principles, concepts, and techniques. Topics include donor motivations and behaviors, engaging donors at all levels, inclusive and ethical fundraising, and more, with contributions from noted experts in the field. You’ll gain insight into the practice of fundraising and the fundraising cycle, reinforced by discussion questions, application exercises, and research-based recommendations. This 5th edition of Achieving Excellence in Fundraising is reimagined to meet the needs of today’s fundraisers, their nonprofit employers, and the causes they serve, while maintaining key concepts that stand the test of time. Compelling and timely topics new to this edition include donor-advised funds, crowdfunding, raising money in challenging times, fundraising for social advocacy, and more. The needs of fundraising educators are also a central consideration in the book’s organization and contents. Discover why Achieving Excellence in Fundraising is the leading textbook and reference in the field! <li> Learn the key principles and techniques of philanthropic fundraising, from the experts at the Indiana University Lilly Family School of Philanthropy <li> Consider today’s most pressing issues in fundraising—using research and data to inform practice, engaging a diversity of donors, expressing gratitude effectively, and much more <li> Utilize research-based fundraising strategies to enhance the success of your organization’s efforts and to achieve your professional goals <P><P>Chapters are written by faculty, alumni, and associates of the prestigious Lilly Family School of Philanthropy. The newest edition of this trusted work is an essential source of information for anyone in the fundraising space.
Achieving Excellence in Fundraising
by Dwight F. Burlingame Eugene R. Tempel Timothy L. SeilerAchieving Excellence in Fundraising is the go-to reference for fundraising principles, concepts, and techniques. With comprehensive guidance toward the fundraising role, this book reflects the latest advances in fundraising knowledge. Coverage includes evolving technologies, the importance of high net worth donors, global fundraising perspectives, results analysis and performance evaluation, accountability, and credentialing, with contributions from noted experts in the field. You'll gain essential insight into the practice of fundraising and the fundraising cycle, reinforced by ancillary discussion questions, case studies, and additional readings. With contributions from members of The Fund Raising School and the faculty of Indiana University's Lilly Family School of Philanthropy, this new edition includes detailed guidance on nonprofit accounting practices as defined by the Financial Accounting Standards Board and the American Institute of Certified Public Accountants, rounding out the complete, thorough coverage of the fundraising profession. <P><P>Designed to provide both theory and practical knowledge, this book is an all-in-one resource for anyone who performs fundraising duties. Understand donor dynamics and craft an institutional development plan Explore essential marketing and solicitation techniques Learn effective volunteer recruitment, retention, and management strategies Fundraising merges a variety of fields including psychology, business management, accounting, and marketing, making it a unique role that requires a uniquely well rounded yet focused skillset. Amidst economic uncertainty and a widening wealth gap the world over, it's more important than ever for fundraisers to have a firm grasp on the tools at their disposal. Achieving Excellence in Fundraising is the ultimate guide to succeeding in this critical role.
Achieving Excellence in Fundraising
by Eugene R. Tempel Timothy L. Seiler Eva E. AldrichThe third edition of this acclaimed resource, Achieving Excellence in Fundraising, explains the fundraising profession's major principles, concepts, and techniques. With contributions from noted experts in the field, and filled with illustrative examples, this book demonstrates why fundraising is a strategic management discipline and clearly defines each step in the fundraising cycle. <P><P>Praise for the Third Edition of Achieving Excellence in Fundraising "Achieving Excellence in Fundraising brings together the voices of leaders in the field with the research expertise of the Center on Philanthropy at Indiana University. This winning combination makes the updated third edition an excellent resource for everyone engaged in nonprofit fundraising. " -John Lippincott, president, Council for Advancement and Support of Education (CASE) "This book is the best road map-coupled with creative approaches to the practice of fund development-you will find. The sections addressing donor interest and stewardship alone are worth the price. Take time to enhance your fundraising skills, and, most importantly,increase your fundraising results. Tempel, Seiler, and Aldrich have collaborated on apublication worthy of serious study. " -William C. McGinly, president and CEO, Association for Healthcare Philanthropy "The third edition of this seminal piece of literature, Achieving Excellence in Fundraising, is a wonderful continuation of a legacy that provides the nonprofit sector with a thoughtful, comprehensive, and well-organized approach to contemporary and ethical fundraising practices. The legacy lives on!" -Denny Smith, president and CEO, CFRE International "One of the most significant challenges that the grantee organizations of foundations face is building sustainable resources. Achieving Excellence in Fundraising will help them build the fundraising program they need to do so. " -Steve Gunderson, president and CEO, Council on Foundations "Today's donors seek new philanthropic experiences. Achieving Excellence in Fundraising couples the importance of good stewardship and relationships with innovation, engagement, and long-term results. This third edition takes a critical new look at a classic sector must-read. " -Brian Gallagher, president and CEO, United Way Worldwide
Achieving Excellence in Human Resources Management
by Edward Lawler John W. BoudreauThis is a report of the results from the Center for Effective Organizations' (CEO's) fifth study of the human resources (HR) function in large corporations. It compares data from the CEO's earlier studies to data collected in 2007, considering 12 years of data in total. Like the CEO's previous research, the project focuses on measuring the extent to which the design and activities of the HR function in large corporations are changing, by analyzing survey data from 1995, 1998, 2001, 2004, and 2007. The study focuses on nine areas: HR activities, organization design and HR practices, decision science for talent resources, the design of the HR function, outsourcing, information technology, metrics and analytics, HR skills, and HR effectiveness. It identifies best practices and organizational designs that will help HR develop as a high value strategic partner. The book is for scholars and practitioners in HR management. Lawler and Boudreau are affiliated with the Marshall School of Business' CEO at the University of Southern California. There is no subject index. Annotation ©2009 Book News, Inc. , Portland, OR (booknews. com)
Achieving Excellence in Your Coaching Practice: How to Run a Highly Successful Coaching Business (Essential Coaching Skills and Knowledge)
by Christine Wilding Stephen Palmer Gladeana McMahonWhat are the essential skills needed to set up and run a successful coaching practice? Coaching is the new growth industry in the UK and coaching as a profession is increasingly becoming an attractive option for motivated professionals. Achieving Excellence in Your Coaching Practice provides a practical and accessible guide to the business skills needed to succeed as a self-employed coach. It focuses on every aspect of setting up and developing a professional and successful coaching practice, including discussion of how to market your business, manage your resources, assess risk, and promote a professional image. Assuming no prior knowledge or experience of running a business, this book provides an invaluable guide to the major financial, legal and practical issues involved in setting up a coaching practice. It will be welcomed by all coaches, whatever their level of experience.
Achieving Excellence in the Management of Human Service Organizations
by Peter M. KettnerA complete guide to human resources management at the corporate level.
Achieving Financial Stability and Growth in Africa (Routledge Critical Studies in Finance and Stability)
by Stephany Griffith-Jones Ricardo GottschalkThis book explores how the financial system should be regulated and structured to achieve the twin goals of inclusive growth and financial stability, with a focus on African low-income countries (LICs). The subject and content of this book is original in that it attempts to draw on the lessons and radical rethinking on the financial sector in developed and middle income countries, arising in the wake of the international financial crisis. It includes four in- depth country case studies, of Kenya, Ghana, Nigeria and Ethiopia, but also analyses the empirical evidence for Sub-Saharan Africa as a whole, evaluating the relevance (or not) of such major changes for the very different financial sectors and economies in low income countries. Achieving Financial Stability and Growth in Africa has major academic and policy implications, especially for low income countries, but also more generally, on broader issues. These include the desirable size of the financial sector, as well as more specific issues, such as the high cost of borrowing of small and medium enterprises in LICs, and possible measures to reduce it. Highly topical subjects like the appropriate regulation of the financial sector and management of capital flows are discussed in depth. Though drawing on comprehensive reviews of the literature, this volume has the virtue of the large comparative academic and policy experience of researchers, as well as in-depth case studies, that take account of institutional and economic features of low- income countries. Written by senior academics and policy-makers, this book is a must read for those researching or participating in the financial sectors of low-income countries, as well as in developed economies. It is also suitable for those who study political economy and public finance.
Achieving Food Security in China: The Challenges Ahead (Routledge Studies in the Modern World Economy)
by Zhang-Yue ZhouChina’s food security has never failed to attract the public’s attention. Feeding China’s large population has always been a huge challenge. The latest large-scale famine took place in 1958–62 during which approximately 37 million people died of starvation. However, since the early 1980s, China’s food availability has improved drastically. The important question is then: has China achieved its food security? Although China’s food availability has significantly improved, it has not achieved a high level of food security due to the lack of progress in several other important dimensions of food security. The book examines China’s food security practices in the past six decades, explores the root causes that led to food shortages or abundances, and elaborates on the challenges that China has to deal with in order to improve its future food security. China’s quest for food security serves as a valuable lesson for many other countries to learn through China’s experiences and to better manage their food security in the future. The book also draws attention to the fact that China’s food security status has a huge impact on the global community and hence global collaboration is a mutually beneficial approach.
Achieving HR Excellence through Six Sigma
by Daniel BloomAlthough world-class firms like GE and Motorola have relied on Six Sigma to build their performance cultures, these processes are all too often left out of human resources (HR) functions. This lack of Six Sigma principles is even more surprising because preventing errors and improving productivity are so critical to the people management processes
Achieving HR Excellence through Six Sigma
by Daniel T. BloomAlthough world-class firms like GE and Motorola have relied on Six Sigma to build their performance cultures, these processes are all too often left out of human resources (HR) functions. This lack of Six Sigma principles is even more surprising because preventing errors and improving productivity are so critical to the people management processes of hiring, retention, appraisal, and development. From the history and evolution of the Total Quality movement to initiatives for introducing a Six Sigma continuous process improvement strategy in your HR department, Achieving HR Excellence through Six Sigma, Second Edition introduces a new way to envision your role within the organization. It explains how this powerful methodology works and supplies a roadmap to help you find and eliminate waste in your HR processes. Describing exactly what HR excellence means, the book outlines dozens of proven approaches as well as a hierarchy of the exact steps required to achieve it. It illustrates the Six Sigma methodology from the creation of a project to its successful completion. At each stage, it describes the specific tools currently available and provides examples of organizations that have used Six Sigma within HR to improve their organizations. The text presents proven approaches that can help you solve and even eliminate people management problems altogether. Filled with real-world examples, it demonstrates how to implement Six Sigma into the transformational side of your organization. It also includes a listing of additional resources to help you along your Six Sigma journey. Explaining how to build a new business model for your HR organization, the book supplies the new perspective and broad view you will need to discover and recommend game-changing alternatives to traditional HR approaches in your organization. The first edition of this book was one of the first to demonstrate how HR professionals could enhance their careers by learning the language of business — it introduced the evolution of change management and the change management toolbox in a fashion that could easily be implemented in organizations. This new edition updates the first with added information on some of the early history and introduces new case study tools resulting from the author’s continuing work with organizations and in academic environments.
Achieving Investment Excellence: A Practical Guide for Trustees of Pension Funds, Endowments and Foundations (Frank J. Fabozzi Series)
by Kees Koedijk Alfred Slager Jaap Van DamAchieving Investment Excellence offers trustees and asset managers a comprehensive handbook for improving the quality of their investments. With a stated goal of substantially and sustainably improving annual returns, this book clarifies and demystifies important concepts surrounding trustee duties and responsibilities, investment strategies, analysis, evaluation and much more. Low interest rates are making the high cost of future pension payouts fraught with tension, even as the time and knowledge required to manage these funds appropriately increases — it is no wonder that pensions are increasingly seen as a financial liability. Now more than ever, it is critical that trustees understand exactly what contributes to investment success — and what detracts from it. This book details the roles, the tools and the strategies that make pension funds pay off. Achieving Investment Excellence provides the expert insight, clear guidance and key wisdom you need to manage these funds successfully.
Achieving Lean Changeover: Putting SMED to Work
by John R. HenryDefined as the total process of converting a line or process from one product to another, changeover will not only help your organization improve quality and flexibility, but it will save thousands and sometimes even tens of thousands of dollars per hour.Achieving Lean Changeover: Putting SMED to Work is about the practical implementation of the single minute exchange of die (SMED) philosophy developed by Shigeo Shingo at Toyota. Although the book is principally about changeover of manufacturing, packaging, and assembly processes, the general concepts and examples are also applicable in lighter industries that require turnover of processes including airlines, hospitals, operating rooms, and food service.Filled with practical examples, the book shares proven methods that can help you convert changeover downtime to productive uptime. It explains why reducing changeover time is important financially and provides a structured methodology to help you identify and implement improvement opportunities.The author addresses both the machinery issues with changeover/ SMED and the associated operational issues such as costs, waiting times, material movement, documentation, and product/component design. He also devotes a chapter to discussing, in detail, how to calculate the cost of changeover downtime, an area that remains a mystery to many.Taking a holistic approach to changeover, the text includes a chapter devoted to organizing changeover improvements, keeping them on track, and developing and implementing a formal changeover reduction program. Presenting time-tested methods and practical examples from a variety of industries, it offers you the opportunity to reduce changeover time and cost and provide your organization with the flexibility needed to better satisfy your customers in three important dimensions: product variety, responsiveness, and price.
Achieving Longevity: How Great Firms Prosper Through Entrepreneurial Thinking
by W. Brett Wilson Jim DewaldStarting a business is hard, but keeping an established company going can be equally challenging. In the long run, every business will need to adapt to changing market conditions, technologies, and competitive environments. Achieving Longevity explains how to manage those changes through entrepreneurial thinking.As Jim Dewald shows, the most successful companies thrive by establishing decision-making processes that constantly engage new opportunities, enabling the firm to quickly adapt to disruptive technologies and business models. They allow for tinkering and experimentation and strive to both exploit their competitive advantage today and explore new ideas that will give them an edge tomorrow.Achieving Longevity provides a framework for introducing the tools and culture necessary to foster entrepreneurial thinking, as well as advice on how to overcome common obstacles to corporate entrepreneurship. Drawing on Dr. Dewald's own experience as an entrepreneur, a successful corporate executive, and a professor of strategy, the book offers numerous examples of how to combine the strengths of an established firm with the innovative, outside the box thinking of a start-up venture.
Achieving Objectives Through Time Management (Institute of Learning & Management Super Series)
by Institute of Leadership & ManagementSuper series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units).
Achieving Organizational Excellence: A Quality Management Program For Culturally Diverse Organizations (Management For Professionals)
by Flevy LasradoThis book bridges two essential aspects of assessing and achieving business excellence in 21st-century organizations. The author argues that transnational companies face a twofold challenge: managing global knowledge networks and multicultural project teams on the one hand; and interacting and collaborating across boundaries using global communication technologies, on the other.<P><P> The author also argues that this dual challenge calls for the creation of a business excellence program that fits and thrives within these multicultural environments. In response, he reviews corporate practices in quality management and business excellence frameworks that have been extensively used on a transnational scale to drive organizational performance. The book approaches quality management as an element that is no longer a choice, but has now become a necessity if companies want to compete in highly globalized environments.<P>
Achieving Patient (aka Customer) Experience Excellence: Lessons From a Successful Cultural Transformation in a Hospital
by Rhonda Dishongh Qaalfa Dibeehi Kalina Janevska Gregory D. EricksonWritten by internationally acknowledged experts in the customer and patient experience movement, this book clearly outlines the principles and development phases of a great customer experience transformation. Using an engaging story, it allows readers to follow the journey of Community General, a healthcare organization that went from struggling to being nationally recognized for its performance and customer satisfaction. Demonstrating how Community General was able to achieve its cultural transformation, the book presents valuable lessons learned that can be applied across a wide range of industries.
Achieving Person-Centred Health Systems: Evidence, Strategies and Challenges (European Observatory on Health Systems and Policies)
by Ellen Nolte Sherry Merkur Anders AnellThe idea of person-centred health systems is widely advocated in political and policy declarations to better address health system challenges. A person-centred approach is advocated on political, ethical and instrumental grounds and believed to benefit service users, health professionals and the health system more broadly. However, there is continuing debate about the strategies that are available and effective to promote and implement 'person-centred' approaches. This book brings together the world's leading experts in the field to present the evidence base and analyse current challenges and issues. It examines 'person-centredness' from the different roles people take in health systems, as individual service users, care managers, taxpayers or active citizens. The evidence presented will not only provide invaluable policy advice to practitioners and policymakers working on the design and implementation of person-centred health systems but will also be an excellent resource for academics and graduate students researching health systems in Europe.
Achieving Personal Greatness: Discover the 10 Powerful Keys to Unlocking Your Potential
by Tim LavenderFor years, a maxim of the United States Army was "Be all that you can be." While that familiar slogan may sound simple, there is great depth to the meaning behind it. in Achieving Personal Greatness, Tim Lavender offers his definition of "personal greatness" through three basic laws, and then shares the seven guiding principles for achieveing it. His practical guide explores ten powerful keys for releasing you potential, including: Get Your Cart Before the Horse, Reach Inside the Invisible World, Embrace a Lifetime of Learning,, and Seek to Influence Rather than Control. Finally, Lavender shares te five commitments that are necessary for producing results.For those desiring to explore their untapped potiential in all areas of life, Achieveing Personal Greatness is an ideal resource.
Achieving Price, Financial and Macro-Economic Stability in South Africa: The Role of the Central Bank Balance Sheet, Macro-Prudential Tools, Financial Regulations and Analysis
by Eliphas Ndou Nombulelo GumataThis book explores the macro-financial effects of central bank balance sheets, macro-prudential tools, and financial regulation in South Africa. How employment can be maximised while keeping inflation low and stable is examined in relation to the structural changes required to alter the composition of South African bank balance sheets. Quantitative methods and approaches are utilised to highlight the impact of suggested policies. This book aims to outline strategies and policy interventions that can help achieve the National Development Plan in South Africa. It will be of interest to researchers and policymakers working within development economics, African economics, development finance, and financial policy.
Achieving Professional and Institutional Success as an Academic Dean (Springer Texts in Education)
by Robert S. FlemingThis book addresses the numerous challenges that academic deans need to understand and address throughout a successful career in academic administration. It provides essential guidance regarding the various aspects of professional and institutional success, including what academic deans need to know and the role that each topic plays in contributing to professional and institutional success. Each of the nine chapters considers essential aspects of becoming and remaining a successful, transformational, and resilient academic dean including: (1) contemporary higher education; (2) the academic deanship; (3) roles and responsibilities of an academic dean; (4) working with stakeholders; (5) career advancement and success; (6) preparing yourself; (7) preparing your people; (8) preparing your organization; and (9) ensuring continued professional and institutional success. The mission of the book is to contribute to the success of readers throughout their careers as academic deans and enhance not only their professional success and resilience, but also that of the institutions that they manage and lead as transformational and visionary leaders. It prepares individuals for career success as an academic dean through equipping them with the knowledge, skills, and confidence that enables them to ensure the present and future success, resilience, and survival of institutions that they have the privilege to manage and lead as academic deans. The book is intended for both those who aspire to these positions as well as those currently serving as academic deans, associate deans, assistant deans, or in related leadership positions.
Achieving Project Management Success in the Federal Government
by Jonathan Weinstein PMP Timothy Jacques PMPGain Valuable Insight into the Government's Project Management Best Practices!Although project management is not new to the federal government, the discipline has taken on renewed importance in the face of the ever-increasing size, complexity, and number of mission-critical projects being undertaken by every branch and agency. This book addresses the key facets of project management, from organization and structure to people and process. A variety of government entities share their best practices in areas including leadership, technology, teams, communication, methodology, and performance management.Based on research and interviews with a wide range of project managers, Achieving Project Management Success in the Federal Government presents a realistic cross section of the project management discipline in the largest single enterprise in the world—the U.S. federal government.
Achieving Quality of Life at Work: Transforming Spaces to Improve Well-Being
by Suhana Mohezar Noor Ismawati Jaafar Waqar AkbarThis book provides an understanding and imaging of how a stress-free workplace might be designed and implemented in the context of the ‘new normal.’ Statistics show that more and more people are experiencing an increase in work-related stress, and its impact on individual psychology and well-being as well as organizational performance can be devastating. Globally, the most recent data on work-related illnesses account for 2.4 million deaths. Against this backdrop, and taking stock of how the pandemic is affecting the workplace and employee well-being, this book proposes transformations in work spaces, from implementing effective “greening” features, to more efficient technology-supported spaces. It establishes links between workplace design and creativity, happiness and productivity, confronting related issues such as generation gaps, digital interruptions, collaborative work environments and sustainability, and their respective connections with workspace environment and well-being. The book situates this discussion within a broader discussion on work and quality of life. Furthermore, the book demonstrates how several sustainable development goals might be achieved through transformed work spaces. Through an intersection between organizational psychology, well-being and quality of life studies, sociology, human resources, and ergonomics, this book is a timely examination of work-related stress in relation to work spaces that require rethinking and transformation in the throes, and wake, of the pandemic.
Achieving Resilience in Service Supply Chains: The Role of Procurement (Palgrave Studies in Logistics and Supply Chain Management)
by Carla Pereira Öznur YurtIn today’s increasingly service-oriented global economy, the activities and transactions within and between supply chain members in the service sector have experienced substantial growth. This book addresses the unique challenges faced by service businesses and emphasizing the importance of service supply chain management decisions on competitiveness and performance.By adopting a service supply chain perspective, this book offers valuable insights for defining, designing, and effectively managing service procurement processes for all stakeholders involved, such as service suppliers, service providers, and customers. This inclusive viewpoint ensures a holistic understanding of the entire service supply chain, considering the interconnected relationships and dependencies among its members. By combining scholarly insights, practical examples and guidelines, it will be of great interest to students and academics of supply chain management and procurement, as well as service supply chain managers looking for advanced strategies.
Achieving STEEEP Health Care: Baylor Health Care System's Quality Improvement Journey
by David J. BallardWinner of a 2014 Shingo Research and Professional Publication Award!Reaching America‘s true potential to deliver and receive exceptional health care will require not only an immense and concerted effort, but a fundamental change of perspective from medical providers, government officials, industry leaders, and patients alike. The Institute of