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Employee Empowerment: The Prime Component of Sustainable Change Management
by Daniel BloomOne of the major discussions in the business world is: How do we get our human capital assets more engaged in the organization? Current Gallup Polls state that 85% of our employees are not engaged within their organizations. Employee Empowerment fully analyzes this workplace condition, which is a major concern for most CEOs. The solution proposed by this book is the introduction of the TLS (Theory of Constraints - Lean - Six Sigma) Continuum Empowerment model, which comprises three levels of empowerment – Management, Cross-Functional Team, and Individual. The first is the empowerment that comes from upper management to the organization as a whole. The second level is the empowerment that comes from the various cross-functional teams and the final level is from the individuals themselves through their ability to take ownership in the processes in which they are involved. The end solution in the book is that if we can get the human capital assets to take ownership of the processes (that is, empower the front-line employees), it will increase the level of engagement. If they become more engaged they will empower the organization at all levels to introduce sustainable change management to resolve problems within the organization. One of the tools of individual empowerment is the use of the Six Sigma toolbox. This book makes the case that when human capital assets take ownership of the processes, then we have greater engagement, and thus a more empowered organization.
Employee Engagement
by Brad Federman"If you think you know everything it takes to attain associate/employee engagement, put yourself to the test. This book provides a holistic approach to engagement that will create the competitive edge required to succeed in this economy. " -- Sharon S. Bilgischer, senior manager, logistics global talent, curriculum and documentation, Wal-Mart Stores, Inc. There is clear and mounting evidence that employee engagement keenly correlates to individual, group, and corporate performance in areas such as retention, productivity, customer service, and loyalty. This timely treatment provides a comprehensive framework, language, and process that genuinely connects ?People? strategy with ?Business? strategy. It offers a research-based blueprint for looking at employee engagement with the same regularity and importance as any other aspect of the organization.
Employee Engagement
by Emma BridgerAchieving employee engagement is crucial to the success and continued high performance of any organization. But with budgets tighter than ever before, economic struggles and an increasingly stressful workplace for staff, it has become an increasingly difficult task. Aimed at HR practitioners and managers, Employee Engagement offers a complete, practical resource for understanding, measuring and building engagement. Grounded in engagement theory and an understanding of psychology combined with practical tools, techniques and diagnostics, this book will help you assess and drive engagement in your organization. Case studies include British Gas, Capital One, Asda, Ministry of Justice, Mace and RSA
Employee Engagement (Hr Fundamentals Ser. #10)
by Emma BridgerAn engaged workforce is critical to the high performance and success of any organization. Employee Engagement offers a complete, practical resource for understanding and creating an effective engagement strategy that is aligned to wider business objectives. Supported by a variety of practical tools, features and templates, as well as numerous real-life examples and case studies from organizations such as AXA PPP Healthcare, Capital One, Charles Stanley, EDF Energy and Marks & Spencer, this handbook provides comprehensive coverage of all stages of the engagement process, from planning initiatives to building and measuring their success. <P><P> This updated second edition of Employee Engagement considers the increasing use of technology in engagement, the role and importance of purpose and trust and the relationship between employee experience and engagement and is supported by a suite of new online resources. <P> HR Fundamentals is a series of succinct, practical guides for students and those in the early stages of their HR careers. They are endorsed by the Chartered Institute of Personnel and Development (CIPD), the UK professional body for HR and people development, which has over 145,000 members worldwide.
Employee Engagement For Dummies
by Bob KelleherThe easy way to boost employee engagementToday more than ever, companies and leaders need a road map to help them boost employee engagement levels. Employee Engagement For Dummies helps employers implement the necessary plans to create and sustain an engaging culture, allowing them to attract and retain the best people while boosting their productivity and creativity.Employee Engagement For Dummies helps you foster employee engagement, a concept that furthers an organization's interests through ensuring that employees remain involved in, committed to, and fulfilled by their work. It covers: practical steps to boost employee engagement with your company or team; how to engage different generations of employees; the keys to reduce voluntary employee turnover; practical tools to help retain and engage your employees; processes that will boost employee retention and productivity; hiring the best fits from the start; and much more.Helps you recognize and understand the impact of positive employee engagementHelps you attract and retain the best employeesEmployee Engagement For Dummies is for business leaders at all levels who are looking to better engage their employees and increase morale and productivity.
Employee Engagement Through Effective Performance Management: A Practical Guide for Managers
by Manuel London Edward M Mone Edward M. MoneThis book is a practical guide for managers to increase and support employee engagement through stronger performance management tools and techniques. In this second edition, Edward Mone and Manuel London incorporate new developments in the field, including discussion of issues about the value of challenging goals, annual formal appraisals, forced ranking, and ways to give constructive feedback. The authors expand the traditional notion of performance management to include building trust, creating conditions of empowerment, managing team learning, and maintaining ongoing straightforward communications about performance, all of which are critical to employee engagement. Case studies offer concrete examples, and checklists and surveys supply managers with ways to assess employee engagement as well as directions for increasing engagement. An up-to-date, straightforward guide, this book is appropriate for graduate students in Employee Engagement, Human Resources, and Management Studies, as well as scholars and practitioners in those fields.
Employee Engagement and Communication Research: Measurement, Strategy and Action
by Susan WalkerThere's a well-known saying: what doesn't get measured doesn't get done. So it is no surprise that communicators, human resource and change managers and other professionals recognise the need to measure and evaluate their work, particularly its worth to their organization and seek the most effective ways to achieve this. Whether you're already involved in research, planning your first project or commissioning an external research company, Employee Engagement and Communication Research covers everything you need to know in order to conduct robust, reliable research. Whether it's a full-scale employee survey or research focusing on a particular subject area such as communication, engagement, change or corporate social responsibility, Employee Engagement and Communication Research is your essential guide covering all the tools, strategy and actions to make your project a success.
Employee Engagement for Organizational Change: The Theory and Practice of Stakeholder Engagement
by Julie HodgesThe success of organizational change in a world of increasing volatility is highly dependent on the advocacy of stakeholders. It is the link between strategic decision-making and effective execution, between individual motivation and product innovation, and between delighted customers and growing revenues. Only by engaging stakeholders does change have a chance to be successful. This book presents a coherent and practical view of how organizations might engender engagement with organizational change within their operational, tactical and strategic practices. It does this by providing a comprehensive review of the theoretical and empirical works on engagement and change from a variety of academic and practical perspectives. The academic research presented in this book is reinforced by research from consultancies as well as insights from practitioners that provide timely evidence. Ultimately the aim is to help raise awareness of the need to foster engagement with OC through a stakeholder perspective and how this can be done successfully within organizations across the globe. Employee Engagement for Organizational Change is a valuable textbook for advanced undergraduate and postgraduate students of organizational change, employee engagement, human resource management and leadership. Its balance of theory and practice also makes it a reliable resource for HR and organizational development practitioners.
Employee Engagement in Contemporary Organizations: Maintaining High Productivity and Sustained Competitiveness
by Paul TurnerAlthough researchers have made great strides in clarifying the meaning of employee engagement, scholars are ambivalent as to whether employee engagement is distinct from other constructs related to the employee–organization relationship, and it is argued that there is a need for further scholarly examination and exploration, particularly within the context of the rapidly changing work environment where twenty-first-century technology and behaviour meet twentieth-century organization, demanding innovative responses to the challenges of employee engagement. Addressing this issue, this book reviews, analyses and presents evidence from academic researchers and supplements this with practice-based case studies from a range of international organizations. The author seeks to provide a coherent, consistent definition of employee engagement; clarity about its benefits; identification of its key features and attributes, and an understanding of how these are translated into practice; and insight into the most effective ways of measuring employee engagement in a meaningful way.
Employee Engagement in Corporate Social Responsibility
by Lonneke Roza Debbie Haski-Leventhal Stephen BrammerThis book offers a remarkable collection of chapters, written by the leading scholars in CSR and employee engagement. Using the existing literature, new empirical studies, case studies and thought-provoking insights, this collection of authors discuss why and how to engage employees in CSR and through CSR. Employee engagement in Corporate Social Responsibility focuses on engaging employees in socially responsible initiatives with three major parts of the book: the antecedents that lead to employee engagement in CSR; the processes and opportunities to involve employees; and the impact of the above on employees, the company, non-profit organisations and society. This book contributes to both research and managerial practice by presenting cutting edge knowledge from leading CSR scholars and practitioners.
Employee Engagement in Corporate Social Responsibility
by Lonneke Roza Debbie Haski-Leventhal Stephen BrammerThis book offers a remarkable collection of chapters, written by the leading scholars in CSR and employee engagement. Using the existing literature, new empirical studies, case studies and thought-provoking insights, this collection of authors discuss why and how to engage employees in CSR and through CSR. Employee engagement in Corporate Social Responsibility focuses on engaging employees in socially responsible initiatives with three major parts of the book: the antecedents that lead to employee engagement in CSR; the processes and opportunities to involve employees; and the impact of the above on employees, the company, non-profit organisations and society. This book contributes to both research and managerial practice by presenting cutting edge knowledge from leading CSR scholars and practitioners.
Employee Engagement in Nonprofit Organizations: Theory and Practice
by Kunle Akingbola Sean Edmund Rogers Melissa IntindolaThis book untangles the theory and practice of employee engagement in nonprofit organizations. It examines the antecedents, dimensions, and consequences of employee engagement while providing evidence-based context specific models for the deployment of employee engagement to facilitate how individuals and teams contribute to and enhance organizational performance and community outcomes in nonprofit organizations. Alongside the theoretical aspects are concrete examples of how to develop, implement and manage employee engagement in nonprofit employment relations and HR practices. Facilitating understanding of aspects of engagement that are unique to nonprofit organizations, this work offers researchers and students a comprehensive analysis of models that explain the role of the environment, the characteristics of employees and the organization in the dimensions of employee engagement in nonprofit organizations.
Employee Engagement in Theory and Practice
by Rick Delbridge Kerstin Alfes Amanda Shantz Emma Soane Catherine TrussIn recent years there has been a weight of evidence suggesting that engagement has a significantly positive impact on productivity, performance and organisational advocacy, as well as individual wellbeing, and a significantly negative impact on intent to quit and absenteeism from the work place. This comprehensive new book is unique as it brings together, for the first time, psychological and critical HRM perspectives on engagement as well as their practical application. Employee Engagement in Theory and Practice will familiarise readers with the concepts and core themes that have been explored in research and their application in a business context via a set of carefully chosen and highly relevant original and case studies, some of which are co-authored by invited practitioners. Written in an accessible manner, this book will be essential reading for scholars in the field, students studying at both undergraduate and postgraduate levels, as well as practitioners interested in finding out more about the theoretical underpinnings of engagement alongside its practical application.
Employee Engagement with Sustainable Business: How to Change the World Whilst Keeping Your Day Job (Routledge Explorations in Environmental Studies)
by Nadine ExterSustainability is, and continues to grow as, a key issue for organizations: in the board room; with investors, customers and regulators; and from employees whose demands on organizations include improving their social and environmental performance in return for loyalty and commitment. However, as well as employees being a driver for organizations to embrace corporate sustainability, employees are also one of the most critical assets in enabling an organisation to understand and be able to deliver to its economic, social and environmental responsibilities. Research shows that employees of all types are vital in the pursuit of sustainability, however, to date there is no one source that shows all of these identified types of employees and how they are involved in the sustainability process. This book fills that gap with interviews and case studies for each type of employee, as well as up-to-date research and analysis of the critical role of ‘social intrapreneurs’ and leaders within organisations. The book uses real life examples along with the latest research in an informative and accessible style. Management theory is used throughout – such as motivation, leadership skills and organisational behaviour – but this is discussed through examples, rather than in a theoretical manner. This book will provide insight, examples and advice on the different types of employees who are, and can, contribute to a sustainable world via the organisation they work for: what they are doing from within the organization to contribute to societal, economic and environmental sustainability.
Employee Engagement: A Practical Introduction (HR Fundamentals #24)
by Emma BridgerHow can I create engagement strategies that will empower employees to succeed? This book offers a practical resource for developing an effective engagement strategy aligned to business objectives.An engaged workforce is essential to the performance and success of any organization. Featuring practical tools and templates, Employee Engagement provides comprehensive coverage of all stages of the engagement process, from planning initiatives to building and measuring their success.This updated third edition presents engagement strategies that account for recent workplace developments, from remote working to creating psychological safety. It also includes updates on the evolving technology trends that impact engagement and guidance on how to create strategies that are inclusive of all employees. With examples and case studies from organizations such as AXA PPP Healthcare, EDF Energy and Marks & Spencer, Employee Engagement is essential reading for HR students and professionals. Online supporting resources include diagnostic tools, templates and additional best-practice case studies.HR Fundamentals is a series of succinct, practical guides featuring exercises, examples and case studies. They are ideal for students and those in the early stages of their HR careers.
Employee Engagement: A Research Overview (State of the Art in Business Research)
by Brad ShuckThe field of employee engagement has experienced unprecedented growth over the last three decades. Despite remarkable progress in both practice and scholarship, there remains tremendous confusion about what employee engagement is, what it means, and how organizations can take proactive steps to harness the full power of an engaged workforce. This short-form book provides readers a unique and research-based road map through the rapidly evolving research around employee engagement, including the identification of key literature and theory along with expert, timesaving connections to how theory has informed practice. The author covers the various disciplinary approaches and schools of thought, thematically bridging scholarly literature – including and identifying the historically significant and most current – to better understand how the research is evolving and what new opportunities for scholarship are emerging. Essential reading for scholars of human resource management, leadership and management more broadly, the book is also a valuable read for reflective practitioners globally.
Employee Experience Design im Tourismus: Mitarbeiter finden und begeistern
by Nina BeyrlDieses Buch zeigt auf, wie eine durchdachte und strategisch ausgerichtete Employee Experience im Tourismussektor zu einem entscheidenden Differenzierungsmerkmal im Wettbewerb wird. Durch eine Mischung aus praxisnahen Beispielen und fundierter Theorie bietet dieses Werk einen Leitfaden für die erfolgreiche Implementierung von Employee Experience Design in Ihrem Unternehmen. Es lädt Unternehmer, Führungskräfte und Personalverantwortliche dazu ein, Employee Experience als integralen Bestandteil der Unternehmensstrategie zu begreifen, der maßgeblich zum langfristigen Erfolg beiträgt. Employee Experience Design geht über traditionelle Personalmanagementansätze hinaus. Es erfordert ein tiefes Verständnis für die Bedürfnisse, Erwartungen und Motivationen Ihres Teams sowie eine kontinuierliche Anpassung der Arbeitsumgebung, Prozesse und Unternehmenskultur an die sich wandelnden Anforderungen einer immer diverser werdenden Belegschaft. Es gilt individuell lebensphasenorientiert, intergenerational und international zu denken. Das Buch richtet sich an Führungskräfte, die die Zukunft ihrer Organisation aktiv gestalten wollen.
Employee Experience Strategy: Design an Effective EX Strategy to Improve Employee Performance and Drive Business Results
by Ben WhitterDesigning and implementing an exceptional employee experience strategy is crucial for business success. From a leading figure in the EX field, this book provides everything needed to succeed.Employee Experience Strategy explains how to assess the needs of the organization and its employees, define and build an effective employee experience (EX) strategy and embed it successfully in the business. There is also guidance on how to get stakeholder buy-in from the rest of the business, and make sure that the EX strategy works for remote, hybrid and in-person working. It also covers how to overcome common challenges and measure the ROI of the strategy. Most importantly, this book shows how to ensure that the EX strategy delivers on the financial and performance goals of the business. This book is underpinned by primary data, research and global case studies from organizations including L'Oréal, Sanofi, and Unilever. There are also practical examples throughout and interviews with leading figures who have successfully implemented a robust employee experience strategy. Written by Ben Whitter who was recognized by Thinkers50 in 2021 specifically for his work in employee experience, this is an essential book for all senior talent professionals needing to build, embed and sustain an effective EX strategy.
Employee Experience by Design: How to Create an Effective EX for Competitive Advantage
by Emma Bridger Belinda GannawayIn a world adapting to continuous change and disruption, delivering a great employee experience is vital. How can organizations create an experience that enables their people to thrive; an experience that unlocks productivity and creates competitive advantage?Employee Experience by Design is a practical guide for HR professionals, business leaders and anyone needing to create an employee experience that empowers people to perform at their best. By setting out simple steps that any team or organization can follow, it demystifies EX, and shows how to design an exceptional experience for employees. Drawing on positive psychology, the book demonstrates what a good workplace experience means for people. A world away from perks and benefits, the authors show how to discover what really drives an excellent EX. They then walk through a user-friendly framework covering all levels of EX, from organizational culture to people processes and everyday behaviours. Employee Experience by Design shows how to build a robust business case for employee experience and align EX activity with organizational strategy to demonstrate impact. Readers will also learn how to measure EX and demonstrate return on investment. Packed with clear and practical tips, tools, and examples from organizations including ING, Expedia Group and ADEO, this book is essential reading for anyone looking to develop a happy, productive, high-performing environment in which people can excel.
Employee Experience by Design: How to Create an Effective EX for Competitive Advantage
by Emma Bridger Belinda GannawayDelivering a great employee experience is crucial, but how can organizations create an experience that enables their teams to unlock their potential and thrive? Drawing on positive psychology and design principles, Employee Experience by Design is the practical guide for HR and OD professionals, business leaders and all those needing to create an employee experience that empowers people to perform at their best. This new edition sets out simple but effective steps any team or organization can follow. Sharing tools to measure employee experience (EX) and demonstrate return on investment, this book shows how to build a robust business case for employee experience and align EX activity with organizational strategy. This updated guide showcases EX design through a user-friendly framework covering all levels of EX, from company culture to people processes. This new edition is packed with tips, tools and examples from organizations, including ING, Expedia Group and Adeo. It is essential reading for anyone looking to develop a healthy, high-performing workplace where people can excel.
Employee Experience: Develop a Happy, Productive and Supported Workforce for Exceptional Individual and Business Performance
by Ben WhitterFor organizations to maintain their competitive advantage, their people need to be performing to the best of their abilities. However, in a world of increasing stress and pressure, of rapid technological change and digital overload, supporting and developing employees has never been more difficult. To develop top performing employees, HR professionals need to move beyond ad hoc engagement initiatives to design and embed employee experience throughout an organization's processes and culture from the moment an employee sees a job advert to the moment they leave the company. Employee Experience is a practical guide to achieving this. Employee Experience is full of tools, tips and advice to help HR professionals and business leaders motivate, support and develop their staff to achieve exceptional individual and organizational performance. With guidance on how to build experience capabilities in an HR team and coverage of how to define, design and embed an employee experience strategy to ensure that each interaction an individual employee has with the company supports this experience, this is essential reading for HR professionals. Including case studies from companies including Airbnb, Sky and Starbucks, this book shows how adopting this approach have improved performance, productivity and profits and how organizations of any size can achieve this success too.
Employee Experience: Develop a Happy, Productive and Supported Workforce for Exceptional Individual and Business Performance
by Ben WhitterIn a world of increasing stress and constant change, supporting and developing employees has never been more difficult. Employee Experience is an essential resource for improving experiences at work.To develop top-performing employees, HR professionals need to move beyond ad hoc engagement initiatives and instead to design and embed employee experience throughout an organization's processes and culture - from the moment an employee sees a job advert to the moment they leave the company. Employee Experience includes guidance on how to build experience capabilities in an HR team and on communicating, sustaining and evolving the employee experience, as well as on using networks, nudges and technology. The second edition features evidence-based research on the most common challenges experienced globally and how a holistic approach to employee experience can solve them. There is updated coverage of questions that should be asked of data to help put people and their experiences at the heart of the organization and new case studies. Full of tools, tips and advice, this book shows how focusing on the employee experience improves performance, productivity and profits and how organizations of any size can achieve this success.
Employee Experience: Erfolgreiche Strategien mit GBU Psyche und KI (essentials)
by Richard T. Justenhoven Maximilian JansenDieses essential gibt einen Überblick über den aktuellen Stand der Employee Experience (EX) in Wissenschaft und Praxis. Im Mittelpunkt stehen Strategien und Technologien für ein erfolgreiches digitales EX-Management. Künstliche Intelligenz und Gefährdungsbeurteilung psychischer Belastung werden thematisiert, eingeordnet und in Kontext für eine erfolgreiche EX gebracht. Alle Konzepte werden wissenschaftlich fundiert erläutert, zugleich aber praxisorientiert und verständlich dargestellt.
Employee HEROes and Their Projects: How to Assess the Value of Your Employees' Technology-Based Innovations
by Josh Bernoff Ted SchadlerThanks to mobile devices, viral videos, cloud computing, and social technologies, customers are more empowered than ever before. Your company, with its established processes and departmental boundaries, is not nimble enough to serve these customers-but your employees are. Your business needs "highly empowered and resourceful operatives"-HEROes-who use the same technologies your customers are using to forge richer and better relationships with them. But employee HEROes and their projects are diverse. How will you know which projects are worth the effort? In this chapter, authors Josh Bernoff-coauthor of "Groundswell"-and Ted Schadler introduce EVE-the Effort-Value Evaluation-to help managers and HEROes assess how big a project is and whether it should move forward. Using cases from Black & Decker and Thomson Reuters, you'll learn the ten questions you need to ask before undertaking any new HERO project-from quick fixes to major initiatives. This chapter was originally published as Chapter 2 of Empowered: Unleash Your Employees, Energize Your Customers, and Transform Your Business