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Hospitality Security: Managing Security in Today's Hotel, Lodging, Entertainment, and Tourism Environment
by Darrell CliftonA security director must have knowledge of criminal and civil law, risk and personnel management, budgeting and finance, and a host of other areas in order to be effective. Hospitality Security: Managing Security in Today's Hotel, Lodging, Entertainment, and Tourism Environment provides experience-based, proven methods for preventing and resolving the challenges faced by today's hospitality practitioner. Designed for both novice security professionals and industry veterans in need of a reference, the book covers: Risk assessment, where threats and vulnerabilities are calculated with probabilities to determine risk The security plan, where you decide how to apply various layers of control to mitigate the risks Budgeting: the amount of money available to implement the plan determines the next step Policies: how to document policies into a security manual, training manual, emergency procedures manual, and incident action plan Staffing: scheduling, wages, deployment, and contract security Training, including specialized topics such as use of force and bike patrol Physical security and patrol procedures Alarm and camera systems and various software programs Emergency procedures and response Investigations, interviews, and crime analysis Executive skills: learning from proven leadership styles Ideal for novices and veterans alike, this accessible, reader-friendly primer enables security directors to evaluate what risks are inherent to hospitality environments, analyze those risks through threat and vulnerability assessments, and develop methods to mitigate or eliminate them-all the while keeping customers and personnel safe and improving the bottom line.
Hospitality Security: Managing Security in Today’s Hotel, Nightlife, Entertainment, and Tourism Environment
by Darrell CliftonHospitality Security: Managing Security in Today’s Hotel, Nightlife, Entertainment, and Tourism Environment, Second Edition provides experience-based, proven methods for preventing and resolving the challenges faced by today’s hospitality security staff and leadership. The lodging component of a hospitality environment creates challenges to the security professional by its complex set of assets and amenities—especially when combined with gaming environments. Whether the reader is establishing, or improving, a professional, proactive proprietary security force, or the manager of a boutique hotel, the practical methods described herein are applicable to everyone. Author Darrell Clifton takes the reader through a logical and methodical process to first evaluate what risks are inherent to hospitality environments, how to assess those risks through threat and vulnerability assessments and methods to mitigate, eliminate, or transfer them. The book stresses the importance of prevention and investigation into the root causes of incidents as a tool for avoiding future undesirable events. This is especially important in that each registered guest brings with them their own unique set of circumstances, family values, problems, and social issues. The security function must operate to protect their individual rights, their right to privacy, and their desire to enjoy the facilities they are patronizing while contributing to the revenue stream. This must be balanced with the obligation, or duty, to provide reasonable care from foreseeable harm by the hotel to avoid incidents and litigation. Clifton, an experienced industry veteran, clearly establishes and identifies practical, reasonable, and cost-effective ways to accomplish this balancing of guest enjoyment with guest protection. This new edition includes expanded content on premises liability, security force behavioral recognition, workplace violence, active shooter scenarios, evacuation planning, social media and guest reviews, and hotel scams. Additional coverage on nightclubs and bars has been added including four entirely new chapters on specialized security for events and venues, crime prevention through environmental design (CPTED), advances in technology, and industry trends for the gaming and hospitality sector. Ideal for novices and veterans alike, Hospitality Security, Second Edition is an accessible, reader-friendly reference that enables security directors to evaluate what risks are inherent to hospitality environments, to analyze those risks through threat and vulnerability assessments, and to develop methods to mitigate or eliminate them—all the while keeping customers and personnel safe and improving the bottom line.
Hospitality Services
by Johnny Sue Reynolds Dorothy M. ChaseIntroduce your students to the world of hospitality! Hospitality Services presents an overview of the hospitality industry. The text discusses the various roles and responsibilities of workers in the five areas of hospitality--food and beverage, lodging, travel, tourism, and recreation. The basics of management and the business side of hospitality are also covered. In addition, the text provides an overview for business support areas, such as human resources, marketing, sales, and accounting. Chapters on career planning lead students through the steps of a job search and emphasize the skills needed for success in the workplace. * New chapters on the travel, tourism, and recreation industries have been added. * Profiles of fascinating and inspiring industry leaders show individual career progression, from entry level to top positions. * New features address environmental topics and business ethics. * Instructor's CD provides and student worksheets to reinforce learning.
Hospitality Services: Food & Lodging
by Johnny Sue Reynolds- Clear, well-organized presentation of a complex and diverse industry. <BR>- Profiles of fascinating and inspiring industry leaders. <BR>- Supplements provide worksheets and strategies to reinforce learning.
Hospitality Services: Food and Lodging
by Johnny Sue ReynoldsPresents an overview of the hospitality industry.
Hospitality Supervision and Leadership Level 3
by Patricia Paskins Ketharanathan Vasanthan Gary FarrellyPrepare for assessment and master the skills and knowledge you need to succeed as a hospitality and catering supervisor with this support resource. Covering all of the latest mandatory and most popular optional units, with a strong focus on preparation for assessment, this will be an essential resource for anyone working towards the Level 3 NVQ Diploma in Hospitality Supervision and Leadership, whether in college or in the workplace. It also provides support for those completing the Hospitality Supervision and Leadership apprenticeship. - Provides all of the essential knowledge and skills any supervisor working in the hospitality industry will need: from supporting, motivating and developing staff, to customer service skills, problem solving and controlling resources - Develops understanding of the assessment requirements with clear explanations of all criteria - Helps you to build your portfolio, with guidance on suitable evidence and activities that provide assessment opportunities - Prepares you for professional discussions and questioning with knowledge checks at the end of each unit to test your understanding
Hospitality Supervision and Leadership Level 3
by Patricia Paskins Ketharanathan Vasanthan Gary Farrelly Lindsay Steele Professor David FoskettPrepare for assessment and master the skills and knowledge you need to succeed as a hospitality and catering supervisor with this support resourceCovering all of the latest mandatory and most popular optional units, with a strong focus on preparation for assessment, this will be an essential resource for anyone working towards the Level 3 NVQ Diploma in Hospitality Supervision and Leadership, whether in college or in the workplace. It also provides support for those completing the Hospitality Supervision and Leadership apprenticeship.- Provides all of the essential knowledge and skills any supervisor working in the hospitality industry will need: from supporting, motivating and developing staff, to customer service skills, problem solving and controlling resources- Develops understanding of the assessment requirements with clear explanations of all criteria- Helps you to build your portfolio, with guidance on suitable evidence and activities that provide assessment opportunities- Prepares you for professional discussions and questioning with knowledge checks at the end of each unit to test your understanding
Hospitality Today: An Introduction
by Rocco M. AngeloUpdated throughout to reflect new industry trends, management practices, and the effect of technology and social media on various aspects of hospitality. New topics include: boutique/lifestyle hotels, Airbnb, global distribution systems, event technology, emotional labor, and Internet advertising.
Hospitality and Tourism 2015: Proceedings of HTC 2015 (Malacca, Malaysia, 2-3 November 2015)
by Salleh Mohd Radzi Norzuwana Sumarjan Salamiah A. Jamal Mohd Faeez Saiful Bakhtiar Chemah Tamby ChikInnovation and Best Practices in Hospitality and Tourism Research contains 71 accepted papers from the Hospitality and Tourism Conference (HTC 2015, Melaka, Malaysia, 2-3 November, 2015). The book presents theup-and-coming paradigms and innovative practices within the hospitality and tourism industries, and covers the following topics:Mana
Hospitality and Tourism Marketing: Building Customer Driven Hospitality and Tourism Organizations
by Robert Ebo Hinson Ishmael Mensah Esi Akyere Mensah George Kofi Amoako Isaac Coffie Eddy KhosaHospitality and Tourism Marketing: Building Customer Driven Hospitality and Tourism Organizations is an absolutely crucial book in light of the world post COVID-19. Following the pandemic, big hotel chains like the Accor Group and Marriot closed outlets, but post COVID-19, the global hospitality and tourism sector is bouncing back. In bouncing back though, the pandemic brought to the fore the absolute need for high levels of customer centricity in a world that was gripped by fear. This new Hospitality and Tourism (H&T) Marketing book takes a customer-oriented approach to discussing marketing discipline in the global H&T sector. With chapters spanning topics like service characteristics of hospitality and tourism marketing, people management strategies for service businesses, consumer behaviour, designing and building brands, electronic marketing, internet marketing, database marketing, and direct marketing and relationship marketing, this book has the right balance of technology and consumer-oriented topics to provide the right balance for tourism marketing practitioners post pandemic.
Hospitality and Travel Marketing
by Alastair M. MorrisonFully revised and updated for its fifth edition, Hospitality and Travel Marketing provides students with an international and systematic approach to hospitality and travel marketing structured around planning, research, implementation, control, and evaluation. Written in a user-friendly style and structured in a logical and organized manner to aid learning, students benefit from the ease of communication, practical nature, and excellent use of relevant and up-to-date cases. The author's global experience in the industry is emphasized through content on hospitality and travel marketing and other parts of tourism, along with a plethora of timely and relevant ‘real-life’ case examples from around the world. This new fifth edition is positioned as a post-COVID-19 text, reflecting the new realities of marketing after the pandemic, and has been updated to reflect these current trends in the field, including e-marketing, mobile marketing, societal marketing, and destination branding. It specifically has been updated by: • Including three new technology chapters on e-marketing, marketing on social media platforms, electronic customer relationship management (eCRM), and customer co-creation in marketing • A new chapter on social responsibility, societal and social marketing • New content on the new realities of the post-COVID era and the increasing competitiveness in hospitality and travel, greater emphasis on branding, disruptive technologies, consumer control, marketing and generations, uses of user-generated content, and globalization • New global case studies throughout with reflective questions to use in class or for self-study • New marketing and e-marketing mini cases throughout the book • New and updated additional resources to aid understanding and teaching, including PowerPoint slides This international, accessible, and comprehensive whole-industry textbook, written by a world-renowned author and industry expert, is an invaluable study companion for students of hospitality and travel marketing.
Hospitality in Asia: A New Paradigm
by Kaye ChonIn a rapidly advancing era, a fresh look at the concept of hospitality from socio-cultural perspectives is needed. This book proposes that a new paradigm in hospitality has been developed in Asia due to its unique culture, social values and traditions. Based on Kaye Chon’s extensive field research and experience teaching in hospitality over three decades, this book provides a historical review of the hospitality industry. In order to continue the sustained growth of the hospitality industry and improve quality, it is vital for the industry to create new business models. A flexible approach should be adopted, using new, and different, ways to enhance business instead of traditional methods which may now be outdated. It is vital that new business models embrace innovation and, at the present time, this means finding ways to implement new technology. The eight chapters in the book are richly detailed with case studies and insights from the author's own experiences, providing cutting-edge perspectives on understanding a new paradigm of hospitality embraced in Asia. Written in an accessible style, this book will be valuable reading to students and practitioners who wish to further understand the rapidly developing hospitality and tourism industries in Asia. It will be a useful resource for those studying hospitality, tourism development, leisure studies, business studies management and the service industries.
Hospitality, Tourism, and Lifestyle Concepts: Implications for Quality Management and Customer Satisfaction
by Eric Laws Maree ThyneExplore how lifestyle concepts are linked to marketing the hospitality and tourism industryHospitality, Tourism, and Lifestyle Concepts: Implications for Quality Management and Customer Satisfaction is a comprehensive benchmark review of how lifestyle concepts can be applied to the hospitality and tourism industry. Noted authorities present multifaceted viewpoints examining a range of topics, such as matching the lifestyles of tourism providers and guests, lifestyle segmentation studies, and methodological issues in lifestyle segmentation research. You&’ll learn how the consideration of lifestyle concepts can improve the effectiveness of marketing in addition to providing quality management and improved customer satisfaction in the hospitality and tourism industry.This book provides an in-depth exploration of the implications of lifestyle concepts in the marketing of the hospitality and tourism industry. Each chapter of Hospitality, Tourism, and Lifestyle Concepts: Implications for Quality Management and Customer Satisfaction examines essential issues, including quality management and customer satisfaction, improving customer experience through host-guest lifestyle matching, ways to segment customers by lifestyle, and the benefits and burdens of the gay tourism market. The book confronts widely held beliefs about the industry, confirming or adjusting those views through solid data. Research is clearly presented, always with an eye toward strengthening this fragile industry.Hospitality, Tourism, and Lifestyle Concepts: Implications for Quality Management and Customer Satisfaction discusses: the potential use of lifestyle segmentation to achieve psychographic matching between hosts and guests the significance of the lifestyle concept for the management of service quality and customer satisfaction research into gay tourism marketing, with a discussion about recent evidence suggesting that the distinct purchasing patterns of gays are exaggerated lifestyle market segments and the relation to satisfaction with a nature-based tourism experience a lifestyle segmentation analysis of the backpacker market in Scotland three different approaches to lifestyle segmentation in improving the quality of tourism and leisure marketing decisions improved understanding of tourists&’ needs through cross-classification Hospitality, Tourism, and Lifestyle Concepts: Implications for Quality Management and Customer Satisfaction is an essential review of the lifestyle marketing concept that will prove invaluable for hospitality and tourism professionals, instructors, and industry members.
Hospitalized Chronic Pain Patient: A Multidisciplinary Treatment Guide
by David A. Edwards Padma Gulur Christopher M. SobeyThis practical guide provides the perspectives needed to treat acute and chronic pain in the hospital.Authored by experts of diverse specialty backgrounds, chapters bring the available evidence together with modern strategies for caring for patients with complex pain. Basic considerations and multimodal and multidisciplinary approaches with the greatest impact on minimizing suffering and burden of care are covered in detail. The material in this text will assist the learner, the teacher, and the life-long learning practitioner by providing basic considerations for treating acute and chronic pain in the hospital. This book may also serve as a quick reference, review manual or teaching tool by teachers on rounds.
Hospitals & Health Care Organizations: Management Strategies, Operational Techniques, Tools, Templates, and Case Studies
by Rn Mha David Edward Marcinko Cmp™ Prof. Hope Rachel HeticoDrawing on the expertise of decision-making professionals, leaders, and managers in health care organizations, Hospitals & Health Care Organizations: Management Strategies, Operational Techniques, Tools, Templates, and Case Studies addresses decreasing revenues, increasing costs, and growing consumer expectations in today‘s increasingly competi
Host Communities and Pilgrimage Tourism: Asia and Beyond (Perspectives on Asian Tourism)
by Joseph M. Cheer Ricardo Nicolas Progano Xosé Manuel SantosThis book delves into topics on pilgrimage travel and communities from a variety of perspectives through academic research based on the Middle East, Northeast Asia, the Indian subcontinent, and Europe, where sacred sites have become of great importance for both international and domestic tourism. In particular, Europe and Asia possess a high volume of world-renowned pilgrimage sites that are currently being developed as tourism destinations in their respective countries, such as Santiago de Compostela (Spain), Lourdes (France), and Koyasan (Japan). This book includes studies on these two continents that harbor both a great history of pilgrimage tradition, as well as tourism development related to religious travel. The book importantly covers the role of the community in religious tourism, as well as the impact on the locals, which is comparatively an unexplored area. Whilst pilgrimage is seen as an effective tool to revitalize local economies, this book also reveals the different challenges to achieving this goal. Realizing the importance of the interrelationship of community and pilgrimage travel, as well as the lack of studies on it, this book seeks to address this research gap through 14 chapters divided into two parts, ‘Communities and Constestation’ and ‘Pilgrimage Shaping Communities’. To ensure diverse perspectives, case studies from different Eurasian countries, written by authors with expertise in the study of pilgrimage and religious travel, are included. Readers can expect to gain new perspectives by having a deeper comprehension of the ‘community side‘ of pilgrimage travel in Eurasia, and thus an integral understanding of contemporary pilgrimage
Host: Six new Roles of engagement for teams, organisations, communities and movements
by Mark Mckergow Helen BaileyThis book explores the idea of leading as a host - someone who receives guests. The metaphor is brought to life with stories and examples from around the world.
Hostage Rescue Manual: Tactics of the Counter-Terrorist Professionals, Revised Edition (Hostage Rescue Manual: Tactics Of The Counter-terrorist Professional Ser.)
by Leroy ThompsonA comprehensive illustrated overview of the dynamic operations that have saved lives in hostage situations around the world.Based on strategies proven successful in numerous incidents, including the landmark SAS rescue at Prince’s Gate, London, and compiled by an author with intimate and practical knowledge of the field, this book explains why the success of a rescue is often determined in the hours leading up to confrontation. Once an incident is contained, a large share of the responsibility for a successful conclusion rests with the hostage negotiator, whose job is to save the lives of both hostage and hostage-taker. But if negotiations fail, it becomes necessary to send in the hostage-rescue team to resolve the situation by force and skill. Hostage Rescue Manual explains the complex factors that determine the entry methods undertaken by a team, with discussion of the pros and cons of stealth versus dynamic approaches, plus the significance of distraction in securing successful site entry. Operations in widely differing locations from nuclear power plants to airliners are detailed, as are the range of special weapons available to the men and women tackling each incident. We learn of the multiple roles played by participants, such as the use of snipers as intelligence sources. With vivid photographs and diagrams of rescue units in action, Hostage Rescue Manual is the complete reference work on counter-terrorist procedures all over the world. This revised edition updates the book with an entirely new section devoted to developments in hostage rescue, among them operations in Russia and Iraq, since first publication.
Hostage at the Table
by Joe W. Forehand George KohlrieserGeorge Kohlrieser--an international leadership professor, consultant, and veteran hostage negotiator--explains that it is only by openly facing conflict that we can truly progress through the most difficult business challenges. In this provocative book, he reveals how the proven techniques and psychological insights used in hostage negotiation can be applied successfully to any personal or business relationship. Step by step, he outlines the seven key factors that anyone can use to remove the blocks that stand in the way of resolving tough problems and shows how business leaders, in particular, can develop and access the skills they need to create trust and a positive mind-set in their companies.
Hostage at the Table: How Leaders Can Overcome Conflict, Influence Others and Raise Performance
by George Kohlrieser Andrew KohlrieserDiscover how to boldly lead, address conflict and inspire others in your business and personal life In the newly revised second edition of Hostage at the Table: How Leaders Can Overcome Conflict, Influence Others and Raise Performance, clinical psychologist, distinguished leadership professor, and veteran hostage negotiator George Kohlrieser comes together with his son Andrew Kohlrieser, an experienced leadership, negotiation and conflict resolution consultant, to deliver another incisive and practical discussion of how to use the proven psychological techniques used in hostage negotiations to enhance your leadership skills both professionally and personally. Step-by-step, the authors explain the seven key factors that anyone can use to remove the obstacles that stand in the way of resolving interpersonal, business and leadership issues. You’ll: ● Discover proven techniques for interpersonal and business conflict management ● Become a secure base for your team, establish trust, and learn how to bond with anyone ● Explore how to identify where you are holding yourself hostage in your life and learn how to reclaim your agency and move toward a more empowered future A fascinating and hands-on presentation of how to take the lessons drawn from tense, high-stakes hostage situations and apply them to the interpersonal and leadership problems you face every day, Hostage at the Table is a must-read resource for managers, executives, entrepreneurs, founders, and other business leaders seeking the latest research, the most engrossing real-world negotiation examples, and the most effective solutions.
Hostile Bid for Red October
by Benjamin C. Esty Alan BigmanManatep Bank, a Russian investment bank, has just announced the country's first hostile tender offer for Red October, a confectionery company located in Moscow. As the chief financial officer of the target company, Yuri Yegorov must decide how to respond, how much his company is worth, and what to recommend to the board of directors. The context of the case, the nascent Russian financial system, raises a variety of interesting and complex valuation issues such as determining discount rates in countries with high inflation and unstable governments, uncertain property rights, and poor financial information. The absence of financial and institutional infrastructure provides a stark contrast to financial markets and takeovers in more developed countries.
Hostile Business and the Sovereign State: Privatized Governance, State Security and International Law (Globalization: Law and Policy)
by Michael J. StraussThis book describes and assesses an emerging threat to states’ territorial control and sovereignty: the hostile control of companies that carry out privatized aspects of sovereign authority. The threat arises from the massive worldwide shift of state activities to the private sector since the late 1970s in conjunction with two other modern trends – the globalization of business and the liberalization of international capital flows. The work introduces three new concepts: firstly, the rise of companies that handle privatized activities, and the associated advent of "post-government companies" that make such activities their core business. Control of them may reside with individual investors, other companies or investment funds, or it may reside with other states through state-owned enterprises or sovereign wealth funds. Secondly, "imperfect privatizations:" when a state privatizes an activity to another state’s public sector. The book identifies cases where this is happening. It also elaborates on how ownership and influence of companies that perform privatized functions may not be transparent, and can pass to inherently hostile actors, including criminal or terrorist organizations. Thirdly, "belligerent companies," whose conduct is hostile to those of states where they are active. The book concludes by assessing the adequacy of existing legal and regulatory regimes and how relevant norms may evolve.
Hostile Takeover
by David SirotaDo you ever wonder what corporations get for the millions of dollars they pour into the American political system? Do you ever think the government has been hijacked by forces hostile to average Americans? Do you ever want to fight back? Millions of Americans lack health care and millions more struggle to afford it. Politicians claim they care, then pass legislation that just sends more cash to the HMOs. Wages have been stagnant for thirty years, even as corporate profits skyrocket. Politicians say they want to fix the problem and then pass bills written by lobbyists that drive wages even lower and punish those crushed by debt. Jobs are being shipped overseas, pensions are being cut, and energy is becoming unaffordable. And our government, more concerned about maintaining its corporate sponsorship than protecting its citizens, does nothing about it. In Hostile Takeover, David Sirota, a major new voice in American politics, seeks to open the eyes of ordinary Americans to the fact that corporate interests have undermined democracy, aided and abetted by their lackeys in our allegedly representative government. At a time when more and more of America's major political leaders are being indicted or investigated for corruption, Sirota takes readers on a journey that shows how all of this nefarious behavior happened right under our noses- and how the high-profile scandals are merely one product of a political system and debate wholly owned by Big Money interests. Sirota considers major public issues that feel intractable--like spiraling health care costs, the outsourcing of jobs, the inequities of the tax code, and out-of-control energy prices--and shows how in each case workable solutions are buried under the lies of lobbyists, the influence of campaign cash, and the ubiquitous spin machine financed by Big Business. With fiery passion, pinpoint wit, and lucid analysis, Hostile Takeover reveals the true enemies of reform and their increasingly sophisticated- and hostile- tactics. It's an essential guidebook for those of us tired of the government selling us out- and determined to take our country back.
Hosting States and Unsettled Guests: Eritrean Refugees in a Time of Migration Deterrence (Worlds in Crisis: Refugees, Asylum, and Forced Migration)
by Jennifer Riggan Amanda PooleAs wealthy countries build walls to keep migrants out, countries in the Global South are celebrated for their hospitality towards refugees. Hosting States and Unsettled Guests asks the question: did these policies enable refugees to consider their new country home?Beginning in 2016, Ethiopia promoted local integration, economic opportunities, and access to education for refugees in order to encourage them to stay long-term rather than migrate towards Europe. But by 2020 a political overhaul and the outbreak of war in Northern Ethiopia foreclosed these opportunities, particularly for Eritrean refugees in Ethiopia. How did Eritrean refugees envision their future in light of the discrepancy between promising policies and ongoing instability? Using ethnographic interviews and participant observation with government officials, NGOs, and refugees in three camps in northern Ethiopia and Addis Ababa, Jennifer Riggan and Amanda Poole explore refugee notions of progress, care, hope, and futurity. Caught at the intersection of teleological violence and temporal agency, refugees endure the present and tenaciously produce a sense of the future even when their efforts to progress are repeatedly challenged. An important read, Hosting States and Unsettled Guests makes key empirical and theoretical contributions in forced migration studies, East African studies, anthropology and international education. Riggan and Poole deftly shift the focus of refugee studies away from Europe to regions in the Global South to understand the violence of emerging forms of migration deterrence.
Hosting the Olympic Games: Uncertainty, Debates and Controversy (Advances in Tourism)
by Marie Delaplace Pierre-Olaf SchutHosting the Olympic Games: Uncertainty, Debates and Controversy provides a broad and comprehensive analysis of past Olympic and Paralympic events, shedding critical light on the future of the Games with a specific look at the upcoming Paris 2024 Olympics. It draws attention to the debates and paradox that hosting the Games presents for the contemporary city. Employing a range of interdisciplinary theoretical and methodological approaches, individual chapters highlight the various controversies of the Games throughout the bidding process, the event itself and its aftermath. Social Science-based chapters place strong emphasis on the vital importance of sustainable strategy for contemporary host cities. Along with environmental concerns whether atmospheric, microbiological or otherwise, many other requirements, costs and risks involving security and public expenditure among others are explored throughout the book. Including a variety of international and comparative case studies from a range of contributing academics, this will be essential reading for students and researchers in the field of Event studies as well as various disciplines including Tourism, Heritage studies and Urban and Environmental studies.