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How People Learn: Designing Education and Training that Works to Improve Performance
by Nick Shackleton-JonesWhat if we have been wrong about learning? Learning may have more in common with marketing than we thought. Looking at marketing and learning's common root, How People Learn shows L&D professionals a new way of thinking about learning by exploring what happens when we learn. It considers applications from AI, marketing and ethics and is informed by psychology and contemporary neuroscience in order to show L&D professionals how to design training with their employees and mind so that training makes a real difference to skills, capabilities, performance and development, rather than being a waste of time, money and resources. Using the author's '5Di model', How People Learn demonstrates how to define, design and deploy training in a user-centred way so it works both for and with employees. It also includes guidance on what training resources to create when employees are actively searching for learning content. Using this book, L&D practitioners will be able to use pull and push techniques to provide content that people use and experiences that transform their behaviour. From how to use simulations, storytelling and anticipation to the importance of observation and status, this book gives L&D professionals everything they need to build effective training programmes and learning experiences. With a forward by Dr Roger Schank, the Chairman and CEO of Socratic Arts and Executive Director of Engines for Education, and case studies from companies such as BP and the BBC, this is an urgent read for learning professionals.
How Performance Management Is Killing Performance—and What to Do About It: Rethink, Redesign, Reboot
by M. Tamra ChandlerRethink, Redesign, Reboot.Most people associate performance management with the annual review, which is universally dreaded by employees, management, and HR professionals alike. It's a cookie-cutter, fear-based, top-down approach that emphasizes negatives over positives and stifles healthy career conversations. It's never been shown to motivate anyone to do anything but try to avoid it, but nobody feels like they have any alternative. Tamra Chandler has one—and it works. Actually, Chandler doesn't offer a single alternative—she offers an infinite number of them. Each organization that uses her Performance Management Reboot is able to develop its own unique version since it doesn't make a lot of sense for organizations with different cultures, in different industries and sectors, to do things exactly the same way. Grounded in the latest scientific findings about motivation, it's a transparent, employee-driven process that values collaboration over competition and rewards people for acquiring new skills and increasing their contribution instead of hitting arbitrary benchmarks. Chandler lays out the general principles and then walks you through each step in creating a performance management process that employees will actually embrace rather than avoid and that will help you meet the three objectives of great performance management: developing your people, rewarding them equitably, and driving your organization's performance. It's the first comprehensive, step-by-step guide to creating a performance management solution that's tailored to your organization's needs and goals and that places the emphasis squarely on your greatest asset: your people.
How Politics Makes Us Sick
by Ted Schrecker Clare BambraSince the early 1980s, neoliberalism or 'market fundamentalism' has dominated politics and economics across the globe. In this important book, Ted Schrecker and Clare Bambra consider the effects of over three decades of these policies with particular reference to the US and the UK. They focus on obesity, insecurity, austerity, and inequality, arguing that each represents a 'neoliberal epidemic' - neoliberal because they are implicated in the rise of neoliberal politics; and epidemics because they have been rapidly transmitted across international populations at a rate seen in epidemics of biological contagions. Crucially, the authors argue that neoliberal epidemics require a political cure in the form of a revitalised and social democratic welfare state.
How Power Shapes Energy Transitions in Southeast Asia: A complex governance challenge (Routledge Studies in Energy Transitions)
by Jens MarquardtAn understanding of the role of energy-related governance systems and the conditions required for a shift towards renewables in developing countries is urgently needed in order to tap into the global potential of low-carbon development. Although renewable energy sources have become technically feasible and economically viable, social and political factors continue to persist as the most critical obstacles for their dissemination. How Power Shapes Energy Transitions in Southeast Asia conceptualizes power for the field of sustainable energy governance. Based on empirical findings from the Philippines and Indonesia, the book develops an analytical approach that incorporates power theory into a multi-level governance framework. The book begins with a profound background on renewable energy development around the world and presents major trends in development cooperation. A power-based multi-level governance approach is introduced that is rooted in development thinking. Examining how coordination and power relations shape the development and dissemination of renewable energy technologies, the book also shows how decentralization affects low carbon development in emerging economies. Sparking debate on the ways in which energy transitions can be triggered and sustained in developing countries, this book will be of great interest to students and scholars of renewable energy development and environmental politics and governance as well as practitioners in development cooperation.
How PowerPoint Makes You Stupid
by George Holoch Franck FrommerWith over 500 million users worldwide, Microsoft's PowerPoint software has become the ubiquitous tool for nearly all forms of public presentation-in schools, government agencies, the military, and, of course, offices everywhere. In this revealing and powerfully argued book, author Franck Frommer shows us that PowerPoint's celebrated ease and efficiency actually mask a profoundly disturbing but little-understood transformation in human communication.Using fascinating examples (including the most famous PowerPoint presentation of all: Colin Powell's indictment of Iraq before the United Nations), Frommer systematically deconstructs the slides, bulleted lists, and flashy graphics we all now take for granted. He shows how PowerPoint has promoted a new, slippery "grammar," where faulty causality, sloppy logic, decontextualized data, and seductive showmanship have replaced the traditional tools of persuasion and argument.How PowerPoint Makes You Stupid includes a fascinating mini-history of PowerPoint's emergence, as well as a sobering and surprising account of its reach into the most unsuspecting nooks of work, life, and education. For anyone concerned with the corruption of language, the dumbing-down of society, or the unchecked expansion of "efficiency" in our culture, here is a book that will become a rallying cry for turning the tide.
How Process Enterprises Really Work
by Michael Hammer Steven StantonMany companies have succeeded in reengineering their core processes, combining related activities from different departments and cutting out ones that don't add value. Few, though, have aligned their organizations with their processes. The result is a form of cognitive dissonance as the new, integrated processes pull people in one direction and the old, fragmented management structures pull them in another. That's not the way it has to be. In recent years, forward-thinking companies like IBM, Texas Instruments, and Duke Power have begun to make the leap from process redesign to process management. They've appointed some of their best managers to be process owners, giving them real authority over work and budgets. They've shifted the focus of their measurement and compensation systems from unit goals to process goals. They've changed the way they assign and train employees, emphasizing whole processes rather than narrow tasks. They've thought carefully about the strategic trade-offs between adopting uniform processes and allowing different units to do things their own way. And they've made subtle but fundamental cultural changes, stressing teamwork and customers over turf and hierarchy. These companies are emerging from all those changes as true process enterprises--businesses whose management structures are in harmony, rather than at war, with their core processes. And their organizations are becoming much more flexible, adaptive, and responsive as a result.
How Racism Takes Place
by George LipsitzWhite identity in the United States is place bound, asserts George Lipsitz in How Racism Takes Place. An influential scholar in American and racial studies, Lipsitz contends that racism persists because a network of practices skew opportunities and life chances along racial lines. That is, these practices assign people of different races to different spaces and therefore allow grossly unequal access to education, employment, transportation, and shelter. Revealing how seemingly race-neutral urban sites contain hidden racial assumptions and imperatives, Lipsitz examines the ways in which urban space and social experience are racialized and emphasizes that aggrieved communities do not passively acquiesce to racism. He recognizes the people and communities that have reimagined segregated spaces in expressive culture as places for congregation. How Racism Takes Place not only exposes the degree to which this white spatial imagining structures our society but also celebrates the black artists and activists who struggle to create a just and decent society.
How Real Estate Developers Think
by Peter Hendee BrownCities are always changing: streets, infrastructure, public spaces, and buildings are constantly being built, improved, demolished, and replaced. But even when a new project is designed to improve a community, neighborhood residents often find themselves at odds with the real estate developer who proposes it. Savvy developers are willing to work with residents to allay their concerns and gain public support, but at the same time, a real estate development is a business venture financed by private investors who take significant risks. In How Real Estate Developers Think, Peter Hendee Brown explains the interests, motives, and actions of real estate developers, using case studies to show how the basic principles of development remain the same everywhere even as practices vary based on climate, local culture, and geography. An understanding of what developers do and why they do it will help community members, elected officials, and others participate more productively in the development process in their own communities.Based on interviews with over a hundred people involved in the real estate development business in Chicago, Miami, Portland (Oregon), and the Twin Cities of Minneapolis and St. Paul, How Real Estate Developers Think considers developers from three different perspectives. Brown profiles the careers of individual developers to illustrate the character of the entrepreneur, considers the roles played by innovation, design, marketing, and sales in the production of real estate, and examines the risks and rewards that motivate developers as people. Ultimately, How Real Estate Developers Think portrays developers as creative visionaries who are able to imagine future possibilities for our cities and communities and shows that understanding them will lead to better outcomes for neighbors, communities, and cities.
How Real is the Federal Deficit?
by Robert EisnerEisner argues that the federal deficit as currently measured is inaccurate and misleading. When inflation is properly accounted for, he points out, a dramatically different picture of the deficit occurs. In light of these new deficit figures, Eisner challenges current eco nomic theory and interpretations of our recent past. He finds that the deficit has not been as large as recently measured and that efforts to reduce the deficit may do more harm than good. This book will spark serious debate among economists and policymakers. The clarity of its arguments and strength of its evidence are convincing. Strongly recommended for academic and large public libraries. Richard C. Schim ing, Economics Dept., Mankato State Univ., Minn.Copyright 1986 Reed Business Information, Inc.
How Reason Almost Lost Its Mind: The Strange Career of Cold War Rationality
by Paul Erickson Michael D. Gordin Lorraine Daston Judy L. Klein Rebecca Lemov Thomas SturmIn the United States at the height of the Cold War, roughly between the end of World War II and the early 1980s, a new project of redefining rationality commanded the attention of sharp minds, powerful politicians, wealthy foundations, and top military brass. Its home was the human sciences—psychology, sociology, political science, and economics, among others—and its participants enlisted in an intellectual campaign to figure out what rationality should mean and how it could be deployed. How Reason Almost Lost Its Mind brings to life the people—Herbert Simon, Oskar Morgenstern, Herman Kahn, Anatol Rapoport, Thomas Schelling, and many others—and places, including the RAND Corporation, the Center for Advanced Study in the Behavioral Sciences, the Cowles Commission for Research and Economics, and the Council on Foreign Relations, that played a key role in putting forth a “Cold War rationality.” Decision makers harnessed this picture of rationality—optimizing, formal, algorithmic, and mechanical—in their quest to understand phenomena as diverse as economic transactions, biological evolution, political elections, international relations, and military strategy. The authors chronicle and illuminate what it meant to be rational in the age of nuclear brinkmanship.
How Reform Went Wrong: Health Care Reform in the U.S., Past and Present
by Michael E. Porter Elizabeth Olmsted TeisbergThe problems of the U.S. health care system are not the result of inattention. Well-intended reformers have long recognized that the system has been badly broken. However, reform efforts have failed because the diagnosis of the problem was wrong. The absence of value-based competition on results has had consequences that have been widely misunderstood by both reformers and system participants. This chapter briefly reviews the history of the U.S. health care system and the many attempts to improve it, and describes the strengths and limitations of some recent reform initiatives.
How Reform Worked in China: The Transition from Plan to Market
by Yingyi QianA noted Chinese economist examines the mechanisms behind China's economic reforms, arguing that universal principles and specific implementations are equally important. As China has transformed itself from a centrally planned economy to a market economy, economists have tried to understand and interpret the success of Chinese reform. As the Chinese economist Yingyi Qian explains, there are two schools of thought on Chinese reform: the “School of Universal Principles,” which ascribes China's successful reform to the workings of the free market, and the “School of Chinese Characteristics,” which holds that China's reform is successful precisely because it did not follow the economics of the market but instead relied on the government. In this book, Qian offers a third perspective, taking certain elements from each school of thought but emphasizing not why reform worked but how it did. Economics is a science, but economic reform is applied science and engineering. To a practitioner, it is more useful to find a feasible reform path than the theoretically best way. The key to understanding how reform has worked in China, Qian argues, is to consider the way reform designs respond to initial historical conditions and contemporary constraints. Qian examines the role of “transitional institutions”—not “best practice institutions” but “incentive-compatible institutions”—in Chinese reform; the dual-track approach to market liberalization; the ownership of firms, viewed both theoretically and empirically; government decentralization, offering and testing hypotheses about its link to local economic development; and the specific historical conditions of China's regional-based central planning.
How Remarkable Women Lead: The Breakthrough Model for Work and Life
by Joanna Barsh Susie Cranston Geoffrey LewisThe remarkable discoveries about what drives and sustains successful women leaders. Based on five years of proprietary research, How Remarkable Women Lead speaks to you as no other book has, with its hopeful outlook and unique ideas about success. It's the new "right stuff" of leadership, raising provocative issues such as whether feminine leadership traits (for women and men) are better suited for our fast-changing, hyper-competitive, and increasingly complex world. The authors, McKinsey & Company consultants Joanna Barsh and Susie Cranston, establish the links between joy, happiness, and distinctive performance with the groundbreaking model of Centered Leadership. The book's personal stories and related insights show you the magic that happens when you put the five elements of Centered Leadership-meaning, framing, connecting, engaging, and energizing-to work. They include:* How Alondra de la Parra built on her strengths and passions to infuse her life with meaning and make her way in the male-dominated world of orchestra conducting * How Andrea Jung, the CEO of Avon, avoided a downward spiral when the company turned down by "firing herself" on Friday and re-emerging on Monday as the "new" turnaround CEO * How Ruth Porat's sponsors at Morgan Stanley not only helped her grow but were also her ballast for coping with difficult personal and professional times * How Eileen Naughton recovered after losing her dream job, landing on her feet at Google and open to a new leadership opportunity * How Julie Coates of Woolworth's Australia makes energy key to her professional success, with reserves for her "second shift" as wife and mother. How Remarkable Women Lead is both profoundly moving and actionable. Woman or man, you'll find yourself in its pages and emerge with a practical plan for breaking through at both work and in life.
How Rich Countries Got Rich ... and Why Poor Countries Stay Poor
by Erik S. ReinertA maverick economist explains how protectionism makes nations rich, free trade keeps them poor---and how rich countries make sure to keep it that way.Throughout history, some combination of government intervention, protectionism, and strategic investment has driven successful development everywhere from Renaissance Italy to the modern Far East. Yet despite the demonstrable success of this approach, development economists largely ignore it and insist instead on the importance of free trade. Somehow, the thing that made rich nations rich supposedly won't work on poor countries anymore. Leading heterodox economist Erik Reinert's invigorating history of economic development shows how Western economies were founded on protectionism and state activism and only later promoted free trade, when it worked to their advantage. In the tug-of-war between the gospel of government intervention and free-market purists, the issue is not that one is more correct, but that the winning nation tends to favor whatever benefits them most. As Western countries begin to sense that the rules of the game they set were rigged, Reinert's classic book gains new urgency. His unique and edifying approach to the history of economic development is critical reading for anyone who wants to understand how we got here and what to do next, especially now that we aren't so sure we'll be the winners anymore.
How Rich People Think: Condensed Edition (Ignite Reads)
by Steve SieboldIn this 1-hour read of How Rich People Think, author Steve Siebold compares the financial habits and philosophies of the middle class and the world class and outlines the beliefs and strategies that will give you the best shot at becoming a millionaire. The secret is not in the mechanics of money but in the level of thinking that generates it.This short book of inspiration is a small gift book format meant to INSPIRE! With beautiful color internals created to feel like a Ted-Talk in your hands, unlock a money-mindset that is guaranteed to accumulate wealth.Based on decades of interviews with some of the richest people in the world, this candid book will challenge every belief you've ever had about money, and if you're not careful, it may just make you rich.
How Rich Should the 1% Be?: Proportional Justice and Economic Inequality
by Nunzio AlìHow rich should the 1% be? And, most importantly, when does the distance in economic resources between the richest citizens and ‘us’, the average citizenry, become a concern for justice? This volume explores how excessive economic inequality gives the best-off considerably more political influence than average citizens, thereby violating political equality. It argues that the gap between the best-off and the worst-off should not be reduced because it is good, but rather as an inescapable instrument to protect citizens from the risk of material domination. For this reason, it defends the ‘principle of proportionality’: economic inequality should not exceed a certain range or proportion to enable both the best-off and the worst-off to be co-authors of the legal, political, and socioeconomic rules that govern the ‘social’ relations in which they are involved. Further, the book discusses material domination and explains how money influences politics and what are the remedies for this phenomenon; how social justice should face and harmonise power, poverty, efficiency, individual merit, and economic liberties; and, most importantly, how to determine income and wealth limit ratios in a liberal democracy. A thoughtful investigation on the interdependencies of money and justice and their influence our socio-political systems, this volume will be of great interest to students and researchers of political theory, political philosophy, economics and development, economics theory and philosophy, and social policy.
How Risky Is Your Company?
by Robert L. SimonsIn boom times, it is easy for managers to forget about risk. And not just financial risk, but organizational and operational risk as well. Now there's the risk exposure calculator, a new tool that will help managers determine exactly where and how much internal risk is mounting in their companies. The risk calculator is divided into three parts: The first set of "keys" alerts managers to the pressures that come from growth. Now that the company has taken off, are employees feeling increased pressure to perform? Is the company's infrastructure becoming overloaded? And are more new employees coming on board as the company rushes to fill positions? If the answer is yes to any one of those questions, then risk may be rising to dangerous levels. The second set of keys on the calculator highlights pressures that arise from corporate culture. Are too many rewards being given for entrepreneurial risk taking? Are executives becoming so resistant to bad news that no one feels comfortable alerting them to problems? And is the company's level of internal competition so high that employees see promotion as a zero-sum game? The final set of pressures, the author says, revolves around information management. When calculating these pressures, managers should ask themselves, what was the company's complexity, volume, and velocity of information a year ago? Have they risen? By how much? How much of the time am I doing the work that a computer system should be doing? High pressure on many or all of these points should set off alarm bells for managers. To control risk, managers have four levers of control at their disposal that will show them where they need to make organizational adjustments.
How Russia Affects the Neighborhood: Trade, Financial, and Remittance Channels
by Nadeem Ilahi Fahad Alturki Jaime Espinosa-BowenA report from the International Monetary Fund.
How Russia Really Works: The Informal Practices That Shaped Post-Soviet Politics and Business (Culture and Society after Socialism)
by Alena V. LedenevaDuring the Soviet era, blat--the use of personal networks for obtaining goods and services in short supply and for circumventing formal procedures--was necessary to compensate for the inefficiencies of socialism. The collapse of the Soviet Union produced a new generation of informal practices. In How Russia Really Works, Alena V. Ledeneva explores practices in politics, business, media, and the legal sphere in Russia in the 1990s--from the hiring of firms to create negative publicity about one's competitors, to inventing novel schemes of tax evasion and engaging in "alternative" techniques of contract and law enforcement. Ledeneva discovers ingenuity, wit, and vigor in these activities and argues that they simultaneously support and subvert formal institutions. They enable corporations, the media, politicians, and businessmen to operate in the post-Soviet labyrinth of legal and practical constraints but consistently undermine the spirit, if not the letter, of the law. The "know-how" Ledeneva describes in this book continues to operate today and is crucial to understanding contemporary Russia.
How Serial Entrepreneurs Build and Manage a Board of Directors in a Venture-Backed Start Up
by William A. Sahlman Michael J. Roberts Sasha NovakovichThis case includes structured interviews with four serial entrepreneurs about the way in which they built and used their boards in each of their companies and what they have learned through that process. These entrepreneurs were asked similar questions, such as "How do you build a board of directors in a venture-backed start up?" "What do you expect of the board and how do you ensure those expectations are met?" "What are the most and least value-added board activities?" "How do you manage the board?" "How does board composition change over time?" "What were your biggest surprises about boards?" and "What advice would you give first-time entrepreneurs?"
How Should Netflix Add an Ad-Supported Tier?
by Elie Ofek Olivier ToubiaIn the summer of 2022, it became clear that Netflix would introduce an ad-supported tier alongside its existing subscription plans in the near future. Speculation abounded as to the details of the new tier: How many minutes of advertising would it include? What picture quality would it offer? How many screens could be viewed at the same time? And, critically, how much would it cost the consumer per month? In this exercise, students are tasked with trying to assess whether Netflix should indeed go ahead with introducing a new ad-supported tier - and if so, how? - or whether the company would be better off sticking with its existing tiers and repricing them - and if so, by how much? Students need to evaluate which of these options would maximize the number of subscribers, and importantly, profits. Students have at their disposal results from market research (specifically a conjoint analysis study), financial reports, and industry data. The exercise also allows for a conceptual discussion of the merits of alternative revenue models: ad-driven vs. pure subscription-driven vs. a hybrid of the two.
How Should You Pick Your Targets?: Mastering the Merger
by David Harding Sam RovitDetermining what you want to buy should be deeply rooted in understanding your current business: selecting your targets is all about reinforcing your core. This chapter focuses on the first of the four key deal-making decisions: the all-important process of picking your targets.
How Silicon Valley Unleashed Techno-Feudalism: The Making of the Digital Economy
by Cédric DurandThe promise of the New Economy gone, we have regressed into the age of techno-feudalismThe rise of the IT industry in the nineties promised a new era of freedom and prosperity. It didn&’t deliver. Certainly, algorithms are everywhere, but capitalism is no more civilised than ever.In fact, in the hands of private corporations, the digitalisation of the world drives us towards a darker future. The return of monopolies, the dominance of a few platforms, the blurred distinction between the economic and the political all epitomise a systemic mutation. Information and data networks push the digital economy in the direction of the feudal logic of rent, dispossession, and personal domination.How Silicon Valley Unleashed Techno-feudalism offers a fresh genealogy of the Silicon Valley consensus and its contradictions. It disentangles the principles of an emerging systemwide rationale. Large firms compete in cyberspace to gain control over data, and ordinary people are increasingly at the mercy of tech giants. In this new economic order, capital is moving away from production to focus on predation.
How Small-to-Medium Enterprises Thrive and Survive in Turbulent Times: From Deconstructing to Synthesizing Organizational Resilience Capabilities (Routledge Studies in Small Business)
by Yiu Ha Chu Kosmas SmyrniosPolitical and financial upheaval is not a new phenomenon – from the tulip bulb bubble in the Netherlands in the seventeenth century to Black Monday in 1987, businesses throughout history have worked to adapt and cope. However, today’s climate is even more fraught with crises, raising the levels of concern for business, society, and governments. It especially poses a challenge for small businesses, who have to learn to cope with this increasingly turbulent environment, dealing with the difficulties and taking advantage of the new opportunities that turbulence can provide. Understanding how resilience capabilities can be developed to promote sustainable business is imperative. This book provides a new paradigm for conceptualizing resilience capabilities and advances current understanding both theoretically and practically in real-world business settings. Examining the processes of resilience during different phases of crisis reveals why businesses either fail, or outperform their counterparts during times of turbulence. Based on in-depth empirical research, researchers and advanced students in small business, strategic management and risk management will find this an invaluable guide to organizational resilience.
How Smart are Cities without Adequate Finances?: A Comparative Analysis in South Asia (SpringerBriefs in Economics)
by Simanti Bandyopadhyay Firdousi Naher Aishna SharmaThis book compares urban finances in cities located in two different South Asian countries and assesses their fiscal health. It uses simulation to estimate the required augmentation in financial resources by the urban local bodies (ULBs) to reach a level of city development that is significantly better compared to existing levels. The book provides a systematic analysis of the fiscal health of two city corporations in Bangladesh, viz. Dhaka North City Corporation (DNCC) and Dhaka South City Corporation (DSCC); and one city corporation in the Indian state of West Bengal viz. Kolkata Municipal Corporation (KMC). The choice of city corporations was based on the shared history and the similarity of heritage, culture, topography and socio-economic conditions. Both DNCC and DSCC as well as the KMC have a high population density, which puts immense pressure on the service delivery provided by these corporations of basic services such as water supply, sanitation facilities, street lighting, drainage and sewerage and waste disposal. This is compounded by poor fiscal health of the ULBs. Using primary data collected through surveys and personal interviews and information obtained from official documents, the book estimates fiscal gaps of the ULBs and undertakes simple simulations to estimate potential revenue enhancements and expenditure requirements to deliver services at the internationally acceptable standards. It highlights under-exploited sources of revenue which can be better realized and also identifies untapped revenue sources that can be easily introduced, in order to significantly enhance city revenues. The book is an excellent resource not only for researchers studying this topic, but also for policy makers and urban planners, particularly those from developing countries having to deal with burgeoning cities with high migrant population density.