- Table View
- List View
Hilti Fleet Management (A): Turning a Successful Business Model on Its Head
by Oliver Gassmann Ramon Casadesus-Masanell Roman SauerThis case explores the introduction of fleet management in the construction industry by the premium power tools manufacturer Hilti in 2000. Following its customers' needs, Hilti moved from selling power tools to leasing them as a service. The introduction of the new business model contributed significantly to the success of Hilti, since it sustainably differentiated the company from its competitors. For instance, the adoption of fleet management resulted in customer loyalty levels five times higher than under the dominant business model Hilti had formerly employed, and over-proportioned profit contribution at Hilti. Hilti's Chief Technology Officer described the importance of the innovation as follows: "Hilti developed many very innovative and successful products over the years, but they paled in comparison with the fleet management business model, which was the most important innovation in Hilti's history." All told, Hilti, which had about 22,000 employees and made about 4.5 billion Swiss Francs (or $4.589 billion USD) in sales in 2015, managed 1.5 million tools under fleet management contracts in 40 countries, resulting in a contract value of more than 1.2 billion Swiss Francs (approximately $1.4 billion USD). Case A describes the strategic decision-making process regarding the introduction of fleet management in its early planning stages. Case B (separate) tackles the implementation and scaling process of fleet management over the years and explores current challenges facing the BMI.
Hilti Fleet Management (A): Turning a Successful Business Model on Its Head
by Ramon Casadesus-Masanell Oliver Gassmann Roman SauerThis case explores the introduction of fleet management in the construction industry by the premium power tools manufacturer Hilti in 2000. Following its customers' needs, Hilti moved from selling power tools to leasing them as a service. The introduction of the new business model contributed significantly to the success of Hilti, since it sustainably differentiated the company from its competitors. For instance, the adoption of fleet management resulted in customer loyalty levels five times higher than under the dominant business model Hilti had formerly employed, and over-proportioned profit contribution at Hilti. Hilti's Chief Technology Officer described the importance of the innovation as follows: "Hilti developed many very innovative and successful products over the years, but they paled in comparison with the fleet management business model, which was the most important innovation in Hilti's history." All told, Hilti, which had about 22,000 employees and made about 4.5 billion Swiss Francs (or $4.589 billion USD) in sales in 2015, managed 1.5 million tools under fleet management contracts in 40 countries, resulting in a contract value of more than 1.2 billion Swiss Francs (approximately $1.4 billion USD). Case A describes the strategic decision-making process regarding the introduction of fleet management in its early planning stages. Case B (separate) tackles the implementation and scaling process of fleet management over the years and explores current challenges facing the BMI.
Hilti Fleet Management (B): Towards a New Business Model
by Ramon Casadesus-Masanell Oliver Gassmann Roman SauerThe (B) case tackles the implementation and scaling process of fleet management over the years. Finally, the case explores current challenges facing the BMI.
Hilti Fleet Management (B): Towards a New Business Model
by Ramon Casadesus-Masanell Oliver Gassmann Roman SauerThe (B) case tackles the implementation and scaling process of fleet management over the years. Finally, the case explores current challenges facing the BMI.
Hilton HHonors Worldwide: Loyalty Wars
by Stowe Shoemaker John DeightonHilton Hotels regards the frequent guest program as the industry's most important marketing tool, directing marketing efforts at the heavy user. What is Hilton to do then, when a competitor ups the ante? This case illustrates the economics of frequency marketing in industries with a very distinct "heavy half" to their customer base, and lets students debate what to do when Sheraton and Westin seemingly overdo a good thing.
Hilton Hotels: Brand Differentiation through Customer Relationship Management
by Chekitan S. Dev Gabriele Piccoli Lynda M. ApplegateThis case analyzes the Hilton Hotels Corporation's CRM strategy at a key juncture in its history, immediately after the firm has been taken private by Blackstone. The case provides students with a comprehensive history of the evolution and IT enablers of Hilton's CRM Initiative, as well as the proprietary OnQ enterprise system. The case thus offers a rare opportunity to engage in a longitudinal evaluation of the firm's CRM initiative, and to enable students to propose the future evolution of the initiative based on their analysis.
Hilton Manufacturing Co.
by William J. Bruns Jr.A professional manager is hired by a small manufacturing company after the president discovers he made poor decisions. One product appears to be unprofitable, whereas the product sold in highest volume is under competitive price pressure. A crude cost accounting system fails to reveal appropriate actions to correct problems.
The Hiltons: The True Story of an American Dynasty
by J. Randy TaraborrelliTHE HILTONS is a sweeping saga of the success-and excess-of an iconic American family. Demanding and enigmatic, patriarch Conrad Hilton's visionary ideas and unyielding will established the model for the modern luxury hotel industry. But outside the boardroom, Conrad struggled with emotional detachment, failed marriages, and conflicted Catholicism. Then there were his children: Playboy Nicky Hilton's tragic alcoholism and marriage to Elizabeth Taylor was the stuff of tabloid legend. Barron Hilton, on the other hand, deftly handled his father's legacy, carrying the Hilton brand triumphantly into the new millennium. Eric, raised apart from his older brothers, accepted his supporting role in the Hilton dynasty with calm and quiet-a stark contrast to the boys' much younger half-sister Francesca, whose battle for recognition led her into courtrooms and conflict. The cast of supporting players includes the inimitable Zsa Zsa Gabor, who was married to Conrad briefly and remained a thorn in his side for decades, and a host of other Hollywood and business luminaries with whom the Hiltons crossed paths and swords over the years.
The Himalayan Border Region
by Christoph BergmannDrawing fromextensive archival work and long-term ethnographic research, this book focuseson the so-called Bhotiyas, former trans-Himalayan traders and a Scheduled Tribeof India who reside in several high valleys of the Kumaon Himalaya. The area islocated in the border triangle between India, the Tibet Autonomous Region (TAR,People's Republic of China), and Nepal, where contestations over politicalboundaries have created multiple challenges as well as opportunities for localmountain communities. Basedon an analytical framework that is grounded in and contributes to recentadvances in the field of border studies, the author explores how theBhotiyas have used their agency to developa flourishing trans-Himalayan trade under British colonial influence; to assertan identity and win legal recognition as a tribal community in the politicalsetup of independent India; and to innovate their pastoral mobility in thecontext of ongoing state and market reforms. By examining theBhotiyas' trade, identity and mobility thisbook shows how and why the Himalayan border region has evolved as an agentive siteof political action for a variety of different actors.
Himscorp, Inc.
by Laurence E. Katz William A. Sahlman Michael J. RobertsHimscorp is an industry consolidation of records storage companies providing management and retrieval services of active medical records to healthcare institutions. Kent Dauten, a former general partner at Madison Dearborn Partners with 15 years of venture capital and buyout experience, has personally sponsored the industry consolidation and is considering whether to invest in growth, sell to a strategic buyer, or pursue an initial public offering. This case presents an opportunity to discuss the process of a roll-up and the sources of value creation.
HIMSS Dictionary of Health Information and Technology Terms, Acronyms and Organizations (HIMSS Book Series)
by Healthcare Information & Management Systems Society (HIMSS)This significantly expanded and newest edition of the bestselling HIMSS Dictionary of Health Information and Technology Terms, Acronyms and Organizations has been developed and extensively reviewed by a robust team of industry experts. The fifth edition of this dictionary serves as a quick reference for students, health information and technology (IT) professionals, and healthcare executives to better navigate the ever-growing health IT field. This valuable resource includes more than 3,400 definitions, organizations, credentials, acronyms and references. Definitions of terms for the health IT, medical and nursing informatics fields are updated and included. This fifth edition also includes an acronyms list with cross references to current definitions and a list of health IT-related associations and organizations, including contact information, mission statements and web addresses. Academic and professional certification credentials are also included. As a mission driven non-profit, HIMSS offers a unique depth and breadth of expertise in health innovation, public policy, workforce development, research and analytics to advise global leaders, stakeholders and influencers on best practices in health information and technology. Through our innovation companies, HIMSS delivers key insights, education and engaging events to healthcare providers, governments and market suppliers, ensuring they have the right information at the point of decision. As an association, HIMSS encompasses more than 72,000 individual members and 630 corporate members. We partner with hundreds of providers, academic institutions and health services organizations on strategic initiatives that leverage innovative information and technology. Together, we work to improve health, access and the quality and cost-effectiveness of healthcare. HIMSS Vision Better health through information and technology. HIMSS Mission Globally, lead endeavors optimizing health engagements and care outcomes through information and technology.
HIMSS Dictionary of Health Information and Technology Terms, Acronyms, and Organizations (HIMSS Book Series)
by Healthcare Information & Management Systems Society (HIMSS)This significantly expanded and newest edition of the bestselling HIMSS Dictionary of Health Information Technology Terms, Acronyms, and Organizations has been developed and extensively reviewed by more than 50 industry experts. The sixth edition of this dictionary serves as a quick reference for students, health information technology professionals, and healthcare executives to better navigate the ever-growing health IT field and includes new terms used as a result of the COVID-19 pandemic and will serve as a resource for HIMSS’ new certification based on digital health transformation as well as for those taking the CPHIMS and CAHIMS certification exams. This valuable resource includes more than 3,000 definitions, 30 organizations, and numerous new references. Definitions of terms for the information technology and clinical, medical, and nursing informatics fields are updated and included. This sixth edition also includes an acronym list with cross-references to current definitions, new word-search capability, and a list of health IT-related associations and organizations, including contact information, mission statements, and web addresses. Academic and certification credentials are also included.
HIMSS Dictionary of Health Information Technology Terms, Acronyms, and Organizations (HIMSS Book Series)
by HimssThis significantly expanded and newest edition of the bestselling HIMSS Dictionary of Health Information Technology Terms, Acronyms, and Organizations has been developed and extensively reviewed by more than 50 industry experts. The fourth edition of this dictionary serves as a quick reference for students, health information technology professionals and healthcare executives to better navigate the ever-growing health IT field. This valuable resource includes more than 3000 definitions, 30 new organizations and 76 new references. Definitions of terms for the information technology and clinical, medical and nursing informatics fields are updated and included. This fourth edition also includes an acronyms list with cross references to current definitions, new word-search capability, and a list of health IT-related associations and organizations, including contact information, mission statements and web addresses. Academic and certification credentials are also included. HIMSS North America, a business unit within HIMSS, positively transforms health and healthcare through the best use of information technology in the United States and Canada. As a cause-based non-profit, HIMSS North America provides thought leadership, community building, professional development, public policy, and events. HIMSS North America represents 64,000 individual members, 640 corporate members, and over 450 non-profit organizations. Thousands of volunteers work with HIMSS to improve the quality, cost-effectiveness, access, and value of healthcare through IT. HIMSS Vision Better health through information technology. HIMSS Mission Globally, lead endeavors optimizing health engagements and care outcomes through information technology.
Hindalco: Globalizing Through a Transformational Merger--A Profile of One of India's Pioneering Multinationals
by Suj Chandrasekhar Nirmalya Kumar Pradipta K. MohapatraThe story behind Hindalco's $6 billion acquisition of Novelis is of particular interest because of the firm's boldness. When Hindalco made the bid in 2007, Novelis represented the largest Indian investment in North America and the second-largest overseas investment by an Indian company, behind Tata's purchase of Corus just two weeks earlier. Would this bold move prove an effective way for Hindalco to go global and ensure long-term profitability by merging downstream and upstream operations? This chapter provides a detailed account of how Hindalco became a global Fortune 500 company through its transformational acquisition. This chapter is excerpted from "India's Global Powerhouses: How They Are Taking on the World."
Hindustan Petroleum Corporation Ltd.: Driving Change Through Internal Communication
by Boris Groysberg Michael SlindHindustan Petroleum (HPCL), confronted in 2003 with an urgent need to change how it operated externally, adopted a highly innovative approach to communicating internally. This case, set in 2010, presents an overview of the new, more interactive model of employee communication that HPCL introduced as part of its effort to adapt to increased market competition during the early 21st century. (HPCL, previously a wholly state-owned company within a state-controlled industry, had begun to operate in an increasingly privatized environment.) At the center of the new model was a series of "vision workshops"--structured conversations in which employees at all levels of the company took part in developing strategic and organizational visions for their regional offices, for their business units, and for the company as a whole. The case also discusses HPCL's use of digital technology to enhance employee communication; its leaders' increased emphasis on direct, "one-to-one" interaction with employees; and some of the consequences (both external and internal) of this more conversational model of organizational communication. As of 2010, HPCL was a Fortune Global 500 company, with more than 11,000 employees and with annual revenues of more than $23 billion. The question that company leaders now faced was whether HPCL's novel approaches to communicating with employees were appropriate to its next stage of internal development and external growth.
Hindustan Unilever Limited
by Thomas J. Delong Mona SinhaThis case illustrates HUL's conflict resolution and people development policies using a 'Leading from the middle' example. The story centers around the challenges faced by an HR manager at a factory who must meet organizational objectives, while handling multiple trade unions that are resisting change as well as having conflicts amongst themselves.
Hindustan Unilever's 'Pureit' Water Purifier
by V. Kasturi Rangan Mona SinhaThe case asks students to formulate a strategy to respond to various competitive threats to its Pureit Water purifier, launched in 2008, targeted at millions of low-income Indian consumers who did not have access to safe drinking water. The case describes in detail the product development and launch process that required HUL, the $3.5 billion Indian subsidiary, to innovate on many different fronts. It details competitive actions since the launch to set the stage for what the company should do next.
Hindustan Unilever's "Pureit" Water Purifier
by V. Kasturi Rangan Mona SinhaThe case asks students to formulate a strategy to respond to various competitive threats to its Pureit Water purifier, launched in 2008, targeted at millions of low-income Indian consumers who did not have access to safe drinking water. The case describes in detail the product development and launch process that required HUL, the $3.5 billion Indian subsidiary, to innovate on many different fronts. It details competitive actions since the launch to set the stage for what the company should do next.
Hines Goes to Rio
by Arthur I SegelThe Torre Almirante office tower, Hines' newest project in Rio de Janeiro, was a 36-story, Class AA office tower with an adjoining 420-stall parking structure and a preserved 14-story historic facade. It was completely different from anything that had previously been built in the city. It was also the first time that a developer took the risk of publicly announcing to the Brazilian business community its intention and commitment to complete such a complex real estate project on schedule. It was an impressive and unprecedented enterprise, but at this stage, the project was enmeshed in some operational complications. Several project designs were not yet ready, and discussions among the different companies involved in the development had intensified in the past weeks. Robert A.M. Stern Architects, the New York-based design architect, was debating with Hines about issues ranging from the glass window specifications to the material for the gold leaf lobby ceiling. Pontual Arquitetura, the local production architect, was concerned about the fire protection system. In addition, Racional, the local general contractor, just pointed out a serious problem in the freight elevator shaft that could force Hines to modify substantial parts of the project and, consequently, trigger a new round of required approvals. Includes color exhibits.
Hinter den Nachrichtenbildern: Warum wir unseren Augen nicht (immer) trauen können
by Michael Wegener Mirco LiefkeNachrichtenbilder prägen unsere Vorstellung der Wirklichkeit – doch wie entstehen sie? Dieses Buch nimmt die Stärken und Schwächen des globalen Nachrichtenjournalismus unter die Lupe und geht Fragen nach, die in unserer Informationsgesellschaft von entscheidender Bedeutung sind: Warum sehen wir aus manchen Regionen dieser Welt immer dieselben Nachrichtenbilder - und aus anderen gar keine? Wie arbeiten die großen Bildnachrichtenagenturen und wie bestimmen sie so die Bilder in Sendungen wie „Tagesschau“ und „heute-Nachrichten“? Wie wird in den Redaktionen entschieden, welche Bilder gesendet werden und wie wird geprüft, ob diese auch wirklich authentisch sind? Fragen wie diese beantworten die Autoren vor dem Hintergrund bekannter und weniger bekannter Nachrichtengeschichten. Auf anschauliche und zugleich theoretisch reflektierende Weise vermitteln sie, wie Redaktionen tagtäglich auf Wahrheitssuche gehen und zeigen auf, wie wirtschaftliche und politische Zwänge unser Bild der Welt trüben können.
Hinterland Dreams: The Political Economy of a Midwestern City (American Business, Politics, and Society)
by Eric J. MorserIn the 1840s, La Crosse, Wisconsin, was barely more than a trading post nestled on the banks of the Mississippi River. But by 1900 the sleepy frontier town had become a thriving city. Hinterland Dreams tracks the growth of this community and shows that government institutions and policies were as important as landscapes and urban boosters in determining the small Midwestern city's success. The businessmen and -women of La Crosse worked hard to attract government support during the nineteenth century. Federal, state, and municipal officials passed laws, issued rulings, provided resources, vested aldermen with financial and regulatory power, and created a lasting legal foundation that transformed the city and its economy. As historian Eric J. Morser demonstrates, the development of La Crosse and other small cities linked rural people to the wider world and provided large cities like Chicago with the lumber and other raw materials needed to grow even larger. He emphasizes the role of these municipalities, as well as their relationship to all levels of government, in the life of an industrializing nation.Punctuated with intriguing portraits of La Crosse's early citizens, Hinterland Dreams suggests a new way to understand the Midwest's urban past, one that has its roots in the small but vibrant cities that dotted the landscape. By mapping the richly textured political economy of La Crosse before 1900, the book highlights how the American state provided hinterland Midwesterners with potent tools to build cities and help define their region's history in profound and lasting ways.
Hintz-Kessels-Kohl A.G.
by Max Donner Thomas R. PiperA truck manufacturer must decide whether to bid on the sale of 120 trucks to a private firm in Costa Rica. If a bid is submitted, a decision must be made on whether to protect against the credit, exchange rate, and sovereign risks.