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The Heart of a Leader
by Ken BlanchardThe Heart of a Leader offers Blanchard's insight and wisdom on:* Choosing values* Aiming for excellence* Maintaining integrity* Finding the courage to change* Helping others reach their potentialArranged with your busy schedule in mind, this book offers you Blanchard's most important concepts in an accessible format. You can reach for instant motivation and insight on a daily basis or soak it up in one reading. Powerfully challenging and deeply inspiring, The Heart of a Leader will enable you to develop the courageous heart of a true leader, master key attitudes and actions to impact lives around you, and enjoy the profound wisdom that only Ken Blanchard can deliver.
The Heart of Change: Real-Life Stories of How People Change Their Organizations
by John P. Kotter Dan S. CohenMoving beyond the process of changeWhy is change so hard? Because in order to make any transformation successful, you must change more than just the structure and operations of an organization-you need to change people's behavior. And that is never easy.The Heart of Change is your guide to helping people think and feel differently in order to meet your shared goals. According to bestselling author and renowned leadership expert John Kotter and coauthor Dan Cohen, this focus on connecting with people's emotions is what will spark the behavior change and actions that lead to success. Now freshly designed, The Heart of Change is the engaging and essential complement to Kotter's worldwide bestseller Leading Change.Building off of Kotter's revolutionary eight-step process, this book vividly illustrates how large-scale change can work. With real-life stories of people in organizations, the authors show how teams and individuals get motivated and activated to overcome obstacles to change-and produce spectacular results. Kotter and Cohen argue that change initiatives often fail because leaders rely too exclusively on data and analysis to get buy-in from their teams instead of creatively showing or doing something that appeals to their emotions and inspires them to spring into action. They call this the see-feel-change dynamic, and it is crucial for the success of any true organizational transformation.Refreshingly clear and eminently practical, The Heart of Change is required reading for anyone facing the challenges inherent in leading change.
The Heart of Change: Appealing to the Heart, Not the Mind
by John P. Kotter Dan S. CohenPeople change what they do less because they are given analysis that shifts their thinking than because they are shown a truth that influences their feelings. This is especially the case in large-scale organizational change, where you're dealing with new technologies, mergers and acquisitions, restructurings, new strategies, cultural transformation, globalization and e-business. To understand why some organizations are leaping into the future more successfully than others, you need to understand the flow of effective large-scale change efforts.
The Heart of Change Field Guide
by Dan S. Cohen John P. KotterIn 1996, John P. Kotter's Leading Change became a runaway best seller, outlining an eight-step program for organizational change that was embraced by executives around the world. Then, Kotter and co-author Dan Cohen's The Heart of Change introduced the revolutionary "see-feel-change" approach, which helped executives understand the crucial role of emotion in successful change efforts. Now, The Heart of Change Field Guide provides leaders and managers tools, frameworks, and advice for bringing these breakthrough change methods to life within their own organizations. Written by Dan Cohen and with a foreword by John P. Kotter, the guide provides a practical framework for implementing each step in the change process, as well as a new three-phase approach to execution: creating a climate for change, engaging and enabling the whole organization, and implementing and sustaining change. Hands-on diagnostics--including a crucial "change readiness module"--reveal the dynamics that will help or hinder success at each phase of the change process. Both flexible and scaleable, the frameworks presented in this guide can be tailored for any size or type of change initiative. Filled with practical tools, checklists, and expert commentary, this must-have guide translates the most powerful approaches available for creating successful change into concrete, actionable steps for you and your organization. Dan Cohen is the co-author, with John P. Kotter, of The Heart of Change, and a principal with Deloitte Consulting, LLC.
The Heart of Coaching: Using Transformational Coaching to Create a High-Performance Culture (4th Edition)
by Thomas G. Crane Larissa Patrick Troy S. ParkerThis 4th edition makes the coaching process between colleagues even more powerful. The elements of the Roadmap are enhanced to ensure they are easier to grasp and apply. More and more leaders and their organizations are becoming convinced in the business case for creating a "coaching culture". This book provides the tools for leaders and teams to develop a common language and shared protocol and a learning and development orientation towards people.
Heart of Danger (Why Leading Change is Fraught with Risk)
by Ronald A. Heifetz Marty LinskyThe single most common source of leadership failure--in politics, community life, business, or the nonprofit sector--is that people in leadership positions treat adaptive challenges like technical problems. What many leaders don't realize, however, is the danger they put themselves in by simply attempting to effect change. People by nature resist change, especially if it involves loss or uncertainty. The leader's challenge is to help people adapt to, and ultimately thrive in, evolving circumstances, and to "stay alive" in the process. This chapter looks at that source of leadership failure. This chapter was originally published as Chapter 1 of "Leadership on the Line."
The Heart of Economic Reform: China's Banking Reform and State Enterprise Restructuring (Routledge Revivals)
by Donald Daochi TongThis title was first published in 2002.Banking reform lies at the heart of economic reform in China and is central to sustaining the countries high economic growth. This timely book covers an important economic policy issue in China, namely the existing and potential roles of the financial sector in the development of the Chinese economy. It explores for the first time the relationship between the reforms of the financial sector, of state-owned enterprises (SOEs) and of the social welfare system. Donald D. Tong presents a wealth of valuable data accompanied by original insights and interpretations. The author also examines the original estimates of the cost of the social welfare burden given that social services such as old age pension, housing, healthcare and education are provided by the SOEs rather than by the private or public sector directly.
Heart of Entrepreneurship
by Howard H. Stevenson David E. GumpertEntrepreneurship is a trait that is confined neither to certain types of individuals nor to organizations. A society can do much to stimulate or inhibit the development of entrepreneurship. Government policy decisions in recent years to lower the capital gains tax and deregulate certain industries have been instrumental in encouraging establishing new businesses. College and university business programs are also instrumental in stimulation. But it's up to individual organizations to foster conditions that allow entrepreneurship to flourish.
The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets
by Micah Solomon Herve HumlerSuccess in today's rapidly changing hospitality industry depends on understanding the desires of guests of all ages, from seniors and boomers to the newly dominant millennial generation of travelers. Help has arrived with a compulsively-readable new standard, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets by Micah Solomon, with a foreword by The Ritz-Carlton Hotel Company's president and COO Herve Humler.This up-to-the-minute resource delivers the closely guarded customer experience secrets and on-trend customer service insights of today's top hoteliers, restaurateurs, and masters of hospitality management including:Four Seasons Chairman Isadore Sharp: How to build an unsinkable company cultureUnion Square Hospitality Group CEO Danny Meyer: His secrets of hiring, onboarding, training, and moreTom Colicchio (Craft Restaurants, Top Chef): How to create a customer-centric customer experience in a chef-centric restaurantVirgin Hotels CEO Raul Leal: How Virgin Hotels created its innovative, future-friendly hospitality approachRitz-Carlton President and COO Herve Humler: How to engage today's new breed of luxury travelers Double-five-star chef and hotelier Patrick O'Connell (The Inn at Little Washington) shares the secrets of creating hospitality connectionsDesigner David Rockwell on the secrets of building millennial-friendly restaurants and hotel spaces (W, Nobu, Andaz) that resonate with today's travelersRestaurateur Traci Des Jardins on building a "narcissism-free" hospitality cultureLegendary chef Eric Ripert's principles of creating a great guest experiences, simultaneously within a single dining room.The Heart of Hospitality is a hospitality management resource like no other, put together by leading customer service expert Micah Solomon. Filled with exclusive, first-hand stories and wisdom from the top professionals in the industry, The Heart of Hospitality is an essential hospitality industry resource.As Ritz-Carlton President and COO Herve Humler says in his foreword to the book, "If you want to create and sustain a level of service so memorable that it becomes an unbeatable competitive advantage, you'll find the secrets here."
The Heart of Innovation: A Field Guide for Navigating to Authentic Demand
by Matt Chanoff Merrick Furst Daniel Sabbah Mark WegmanFour innovation experts from the startup world, large enterprises, nonprofits, and academia come together to reveal the secret of uncovering authentic demand and building successful innovations around it.Most innovators are stuck, whether or not they realize it. They want their innovations to become part of the lives of their customers, clients, or beneficiaries. But people are already coping with their busy lives; new ideas and inventions rarely spark any change at all. At the Center for Deliberate Innovation at Georgia Tech, the authors have worked with scores of startups and large companies, developing a unique methodology that unpacks the black box of authentic demand and shows innovators how to search for it, recognize it, and create situations for their customers that catalyze it. They explore the differences, and different challenges, to the three types of innovation-incremental improvement, company transformation, and radical formative innovation.Authors Chanoff, Furst, Sabbah, and Wegman take innovators and people who work with them on a new journey through innovation. Their fresh case studies, from IBM's entry to the Web, to a single mother in a slum in Kenya, make The Heart of Innovation as obsessively readable as it is informative.If customers are already pulling your innovation from your hands, you don't need this book. Otherwise, reach for The Heart of Innovation.
The Heart of Leadership
by Giovanni Battista Vacchi Danilo ZattaSquarely aimed at leaders and aspiring leaders, The Heart of Leadership, written by two renowned management experts, presents practical examples and engaging insights to answer the key question of how to be a successful leader.This book reveals the key characteristics of a great leader and shows you how to develop the skills needed to motivate your team and overcome challenges. Leadership means successfully taking your place at the head of an enterprise and is both a shared journey and an adventure over the course of a career. Using an engaging and accessible style throughout, the book maps out how to achieve tangible results. It presents portrayals of some of history’s greatest leaders, from Gandhi to Steve Jobs, from Angela Merkel to Lisa Su, in order to inspire and help develop your own top leadership skills.This book is essential reading for CEOs, CFOs, HR managers, entrepreneurs, trainers, and those who are seeking a leadership position in an organization and want to understand how to succeed within it.
The Heart of Leadership: Becoming a Leader People Want to Follow (Bk Business Ser.)
by Mark MillerUnderstand what sets great leaders apart by learning the five qualities of leadership character from the international-bestselling coauthor of The Secret. Certainly, leaders need people skills, execution skills, a deep knowledge of industry trends, the ability to articulate a vision, and more—they must be competent—but that&’s just the tip of the iceberg. What&’s below the waterline? What&’s deep inside the best leaders that makes them different? Mark Miller contends it is their leadership character. In his latest enlightening and entertaining business fable, he describes the five unique character traits exhibited by exceptional leaders and how to cultivate them. The Heart of Leadership begins with young and ambitious Blake Brown being passed over for a desperately wanted promotion, despite an outstanding individual performance. Confused and frustrated, he turns to his former mentor, who sends him on a quest to meet with five of his late father&’s colleagues, each of whom holds a piece of the puzzle he&’s trying to solve. As Blake puts the pieces together, he discovers that in the final analysis, a lack of skills isn&’t what holds most leaders back. Without demonstrated leadership character, a skill set will never be enough. Most often, when leaders fail to reach their full potential, it is an issue of the heart. This is Blake&’s ultimate revelation. This book shows us that leadership needn&’t be the purview of the few—it is within reach for millions around the world. The Heart of Leadership is a road map for every person who desires to make a difference in the lives of others and become a leader people want to follow.
The Heart of Marketing: Love Your Customers and They Will Love You Back
by Judith Sherven Jim Sniechowski&“This book will radically boost your sales. Feeling good about yourself afterwards will just be a nice side effect&” (Mark Joyner, author of The Irresistible Offer). This book is about marketing. But more important, this is a book about you, the soft sell marketer—and your desire to market and sell your products and services, online or off, without compromising your personal or professional values. In short, it&’s about putting your heart into marketing. Based on the principle that selling is spiritual service, this book validates the power of heart-to-heart connections that lead to emotional authenticity and marketing believability, taking sales beyond mere commercial transactions into long-term customer relationships. For those who want to focus on integrity, avoid deceptive or hard-sell tactics, and maintain a balance between commerce and conscience, it will inspire the imagination—setting the foundation for you to understand and profit from the practice of soft sell marketing.
The Heart of Money
by Deborah L. PriceMoney issues have long been the number one cause of relationship disharmony and divorce, yet when it comes to identifying and changing unhealthy money patterns and behaviors, many couples feel helpless. Money coach Deborah Price has taught thousands of people how to work together to resolve money conflicts and create a financially empowered future. In these pages, she presents strategies and tools for creating financial intimacy while learning to communicate about money issues calmly and reflectively, rather than reactively. With inspirational stories and practical techniques and exercises, this book will help you and your partner: * learn the language of financial intimacy and talk about money in a healthy and empowering way * recognize and change unhealthy money patterns * identify which of the eight money types apply to each of you and understand the impact they have on your life, your relationship, and your finances * build a mutual sense of financial security and confidence * work through setbacks and challenges to make your relationship stronger than ever before
The Heart of Power: Health and Politics in the Oval Office
by David Blumenthal James A. MoroneDavid and James break new ground in our understanding of health policymaking in the White House, notably the tie between presidential policy actions and the personal medical problems that have faced each of our Presidents since Franklin D. Roosevelt.
The Heart of Success
by Rob ParsonsJack's father was one of the most successful entrepreneurs of his time - the only problem was that the old man had no time, no friends, and died early. The prospect of following in the family tradition seems less than appealing to Jack but on the first day of his MBA he meets a retired professor who offers him a class that wasn't exactly on the curriculum: how to make it in business without losing in life. Over a series of memorable evenings the professor shares with Jack seven laws to turn his life around.Don't settle for being money rich - time poorBelieve that the job you do makes a differencePlay to your strengthsBelieve in the power of dreamsPut your family before your careerKeep the common touchDon't settle for success; strive for significance
The Heart of the Deal: How to Invest and Negotiate like a Real Estate Mogul
by Anthony LolliThe founder and CEO of Rapid Realty, New York City&’s largest rental-based real estate brokerage, shares his story, his advice, and his tips for building a successful career in the ever-growing and lucrative world of real estate. Anthony Lolli got his real estate license at age nineteen. By twenty-three, he was a millionaire and the head of a swiftly growing company that would become one of the largest real estate brokerages in New York and a national franchise sensation. Now, he&’s sharing the secrets behind his success. Filled with insights into Lolli&’s inspirational rags-to-riches rise to the top and bursting with practical advice for real estate newcomers and veterans alike, The Heart of the Deal is essential reading for anyone with big dreams and the drive to make them come true. Learn how to set smart goals, negotiate like a pro, analyze properties and neighborhoods, overcome objections, and much more. Whether you want to become a top-performing broker or a savvy property investor, or simply master real estate management tactics designed to help you achieve your financial goals, Lolli&’s grounded guidance will put you on the right path. Most importantly, The Heart of the Deal will teach you how to utilize all of these strategies to build a lucrative career without sacrificing your humanity in the process. At all times, Lolli keeps one central premise in mind: that the heart of every deal isn&’t money—it&’s people.
The Heart of the Good Institution: Virtue Ethics as a Framework for Responsible Management
by Howard Harris Gayathri Wijesinghe Stephen MckenzieThis book addresses the question: how can institutions develop and maintain a good purpose? And how can managers contribute to this endeavour? Twelve contributions explore this question, using MacIntyrean inquiry as a basis for exploring four main themes: Can management be considered a practice in the MacIntyrean sense? What is the role of specific virtues in the development of a virtuous institution? What are management vices and what are the conditions in which they flourish? And, can we use MacIntyrean ideas to consider the management of all forms of institutions? The volume is an international and multidisciplinary collection, with contributions from well-known writers in the field of management ethics, and innovative contributions that use MacIntyrean inquiry as a lens to examine fields such as hospitality, user generated music content and social sustainability. The papers are unified by their concern for the achievement of organizational excellence and integrity through ethical management. Unlike single author texts this edited volume brings together multiple perspectives on the topic of virtue ethics in management. In doing so, it explores the topic both more deeply and more widely than a single author can do. Because of its breadth, this book has the potential to become a turn-to research tool for those interested in virtue theory's relevance to other academic interests such as organizational behavior (including motivation theory and social psychology), literature, contemporary social issue criticism, and business management.
The Heart of Transformation: Build the Human Capabilities that Change Organizations for Good
by Michael J. LeckieTechnology doesn't transform organizations - people do.In an era of technological and constant change, companies are bombarded with urgent advice to become more agile, lean and digital. Billions are spent on digital transformation efforts with the promise that these efforts will increase competitive advantage. Yet even when only 30 percent of these efforts succeed, this hard-won competitive advantage only lasts until the next disruption before the cycle repeats, causing transformation fatigue. The Heart of Transformation breaks this cycle by suggesting that the pace and complexity of change is too great and too complex to be addressed by a single change effort or transformation. The answer lies in the organization's greatest asset: its people. In the face of complexity, it is the people and their ability to adapt and learn that are the true engine of organizational change. The Heart of Transformation outlines the six human capabilities (Exploring before Executing, Learning before Knowing, Pathfinding before Path Following, Changing before Protecting, Innovating before Replicating and Humanizing before Organizing) that create competitive advantage for organizations organically, quickly and from the bottom up. The book translates those capabilities into simple and immediately adoptable behaviors for leaders and every person in the organization. It offers a new standard for organizational excellence, one that is dependent on the organization's ability to be deeply human. Instead of offering another one-size-fits-all solution, The Heart of Transformation reveals that by leveraging our most human of capabilities, organizations can change better, faster and achieve excellence much quicker than imagined.
Heart, Smarts, Guts, and Luck
by Tsun-Yan Hsieh Richard J. Harrington Anthony K. TjanWhat's your entrepreneurial profile?Do you have what it takes to build a great business?In this book, three prominent business leaders and entrepreneurs-now venture capitalists and CEO advisers-share the qualities that surface again and again in those who successfully achieve their goals. The common traits? Heart, smarts, guts, and luck.After interviewing and researching hundreds of business-builders across the globe, the authors found that every one of them-from young founder to seasoned CEO-holds a combination of these four attributes. Indeed each of us tends to be biased toward one of these traits in our decision-making, and figuring out which trait drives you will lead to greater self-awareness and likelihood of success in starting and growing a business.So are you: Heart-dominant, like renowned chef Alice Waters or Starbucks's Howard Schultz? Smarts-dominant, like Jeff Bezos of Amazon or legendary investor Warren Buffett? Guts-dominant, like Nelson Mandela or Virgin's Richard Branson? Or are you most defined by the luck trait, like Tony Hsieh of Zappos (and a surprisingly high proportion of other successful entrepreneurs)?Heart, Smarts, Guts, and Luck includes the first Entrepreneurial Aptitude Test (E.A.T), a simple tool to help determine your specific profile.Though no single archetype for entrepreneurial success exists, this book will help you understand which traits to "dial up" or "dial down" to realize your full potential, and when these traits are most and least helpful (or even detrimental) during critical points of a company lifecycle. Not only will you know how to build a better business faster, you'll also take your natural leadership style to the next level.
Heart & Sold
by Valerie FitzgeraldHeart and Sold is an insightful journey through the emotional and tangible challenges of regaining one's personal power while building and maintaining a successful business -- regardless of the country's economic situation. Valerie Fitzgerald, one of the country's leading real estate agents, candidly recounts her personal journey from unemployed single parent to entrepreneur, philanthropist, and renowned corporate executive. From beginners just getting started in residential real estate to seasoned agents -- or anyone in business looking to take their game to the next level -- this step-by-step guide teaches readers the art of selling. With her personal touch, Fitzgerald shows readers how to manage clients with style, choose the right company and the best mentor, establish a stellar reputation in their field, develop a daily schedule for running a home office, and maintain a successful attitude every day. With all of her tools at their fingertips, readers will also soon be shooting for the stars. Heart and Sold shares the mind-set of a respected businesswoman who gracefully balances the demands of an empire with the intimacy of her family, and is a model for working and living that can be applied to any desire or discipline.
Heart & Soul: Five American Companies That Are Making the World A Better Place
by Robert L. ShookIn Heart & Soul, Shook takes readers on heartwarming journeys through some of America's most successful companies: Mary Kay (Dallas), whose primary focus has always been to be a vehicle for women's success and independence in a world that often supports neither; the company now has more than 2 million women working toward their dreams in 37 countries DaVita (Los Angeles/Denver), dedicated to becoming the world's best dialysis company. America's number-one provider of dialysis treatment, DaVita treats its patients and employees like family members. InRETURN (Cincinnati), a company that intentionally employs those with brain injuries and other neurological challenges World Wide Technology (St.Louis), the largest African-American–owned business in the nation, which thrives on biblical principles of fairness and caring Starkey Laboratories (St.Paul/Minneapolis), whose employees travel to remote places to provide more than 50,000 hearing aids to the poor To the employees of these companies, success is measured by the good they accomplish in the world. However, profiting and caring aren't mutually exclusive—these companies demonstrate how any company of any size can do both.
Heartificial Intelligence
by John HavensAs we program machines to be more like humans, how will they know what we value, if we don't know ourselves?The notion of robots gaining consciousness is beginning to become a reality, but the future of human happiness is dependent on our ability to teach machines what we value the most today. Featuring pragmatic solutions drawing on economics, emerging technologies, and positive psychology, Heartificial Intelligence provides a road map to help readers embrace the present and better define their future. Using fictional vignettes to help readers relate to larger concepts, this book paints a vivid portrait of how our lives might look in either a dystopia of robot dominance or a utopia where we use technology to enhance our natural abilities and evolve into a long-lived, super-intelligent, and caring species.ta that can be mined to reveal not just our buying habits and patterns, but how these patterns are impacted by our mood, the time of year, our location, and our interests?As Havens points out in H(app)inomics, the future needn't look so grim. Indeed, if we can wrest control of our personal data from corporations and use it to better understand ourselves, Havens argues, then we can combat this looming future and make love of life our most important personal economy.
The Heartless Stone: A Journey Through the World of Diamonds, Deceit, and Desire
by Tom ZoellnerIn 2000, Tom Zoellner purchased a diamond engagement ring and proposed. His girlfriend said, "yes" and then, suddenly, walked out of his life making Tom the owner of a used engagement ring. Instead of hitting the self-help shelves of his local bookstore, he hit the road travelling to diamond mines in Africa, Canada, India, Brazil and Russia to discover the true worth of this shining gem. He travelled to Japan to understand how diamonds were linked with engagements and delved into the history of our own American romance with the diamond ring. He gained entry to DeBeers, the London diamond merchants. He visited shopping mall jewellers with starry-eyed couples. Through all of his travels, he searched for an answer to the question "How has one stone created empires, ruined lives, inspired lust and emptied wallets throughout history?" A diamond version of Susan Orleans's The Orchid Thief, Tom Zoellner's The Heartless Stone is a journey to the cold heart of the world's most unyielding gem.
Heartport, Inc.
by Gary P. Pisano Shoshana DobrowHeartport, an entrepreneurial medical device maker, has introduced several innovative systems for conducting less-invasive cardiac surgery. Despite initially high expectations, the company has struggled to get its technology adopted by cardiac surgeons. The company's newest CEO, the third in less than four years, must figure out how to turn around the fledgling company. This case describes Heartport's method of performing minimally invasive cardiac surgery as well as rival techniques for treating cardiovascular disease. Describes the evolution of the company, its product strategy, and its fortunes over the period 1991-99.