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Hospitality & Tourism
by Karen E. Silva Debra M. HowardHospitality & Tourism focuses on various marketing aspects of the hospitality and tourism industry. Developed to meet state standards and objectives, the Glencoe Marketing Series books have been developed for secondary students taking Marketing II courses. Designed as stand-alone, semester-length texts, books in the Glencoe Marketing Series also function as supplemental texts for Marketing I courses that may use Marketing Essentials.
Hospitality, Tourism, and Lifestyle Concepts: Implications for Quality Management and Customer Satisfaction
by Eric Laws Maree ThyneExplore how lifestyle concepts are linked to marketing the hospitality and tourism industryHospitality, Tourism, and Lifestyle Concepts: Implications for Quality Management and Customer Satisfaction is a comprehensive benchmark review of how lifestyle concepts can be applied to the hospitality and tourism industry. Noted authorities present multifaceted viewpoints examining a range of topics, such as matching the lifestyles of tourism providers and guests, lifestyle segmentation studies, and methodological issues in lifestyle segmentation research. You&’ll learn how the consideration of lifestyle concepts can improve the effectiveness of marketing in addition to providing quality management and improved customer satisfaction in the hospitality and tourism industry.This book provides an in-depth exploration of the implications of lifestyle concepts in the marketing of the hospitality and tourism industry. Each chapter of Hospitality, Tourism, and Lifestyle Concepts: Implications for Quality Management and Customer Satisfaction examines essential issues, including quality management and customer satisfaction, improving customer experience through host-guest lifestyle matching, ways to segment customers by lifestyle, and the benefits and burdens of the gay tourism market. The book confronts widely held beliefs about the industry, confirming or adjusting those views through solid data. Research is clearly presented, always with an eye toward strengthening this fragile industry.Hospitality, Tourism, and Lifestyle Concepts: Implications for Quality Management and Customer Satisfaction discusses: the potential use of lifestyle segmentation to achieve psychographic matching between hosts and guests the significance of the lifestyle concept for the management of service quality and customer satisfaction research into gay tourism marketing, with a discussion about recent evidence suggesting that the distinct purchasing patterns of gays are exaggerated lifestyle market segments and the relation to satisfaction with a nature-based tourism experience a lifestyle segmentation analysis of the backpacker market in Scotland three different approaches to lifestyle segmentation in improving the quality of tourism and leisure marketing decisions improved understanding of tourists&’ needs through cross-classification Hospitality, Tourism, and Lifestyle Concepts: Implications for Quality Management and Customer Satisfaction is an essential review of the lifestyle marketing concept that will prove invaluable for hospitality and tourism professionals, instructors, and industry members.
Hospitalized Chronic Pain Patient: A Multidisciplinary Treatment Guide
by David A. Edwards Padma Gulur Christopher M. SobeyThis practical guide provides the perspectives needed to treat acute and chronic pain in the hospital.Authored by experts of diverse specialty backgrounds, chapters bring the available evidence together with modern strategies for caring for patients with complex pain. Basic considerations and multimodal and multidisciplinary approaches with the greatest impact on minimizing suffering and burden of care are covered in detail. The material in this text will assist the learner, the teacher, and the life-long learning practitioner by providing basic considerations for treating acute and chronic pain in the hospital. This book may also serve as a quick reference, review manual or teaching tool by teachers on rounds.
Hospitals & Health Care Organizations: Management Strategies, Operational Techniques, Tools, Templates, and Case Studies
by David Edward Marcinko Cmp™ Prof. Hope Rachel Hetico Rn MhaDrawing on the expertise of decision-making professionals, leaders, and managers in health care organizations, Hospitals & Health Care Organizations: Management Strategies, Operational Techniques, Tools, Templates, and Case Studies addresses decreasing revenues, increasing costs, and growing consumer expectations in today‘s increasingly competi
Host: Six new Roles of engagement for teams, organisations, communities and movements
by Mark Mckergow Helen BaileyThis book explores the idea of leading as a host - someone who receives guests. The metaphor is brought to life with stories and examples from around the world.
Host Communities and Pilgrimage Tourism: Asia and Beyond (Perspectives on Asian Tourism)
by Ricardo Nicolas Progano Joseph M. Cheer Xosé Manuel SantosThis book delves into topics on pilgrimage travel and communities from a variety of perspectives through academic research based on the Middle East, Northeast Asia, the Indian subcontinent, and Europe, where sacred sites have become of great importance for both international and domestic tourism. In particular, Europe and Asia possess a high volume of world-renowned pilgrimage sites that are currently being developed as tourism destinations in their respective countries, such as Santiago de Compostela (Spain), Lourdes (France), and Koyasan (Japan). This book includes studies on these two continents that harbor both a great history of pilgrimage tradition, as well as tourism development related to religious travel. The book importantly covers the role of the community in religious tourism, as well as the impact on the locals, which is comparatively an unexplored area. Whilst pilgrimage is seen as an effective tool to revitalize local economies, this book also reveals the different challenges to achieving this goal. Realizing the importance of the interrelationship of community and pilgrimage travel, as well as the lack of studies on it, this book seeks to address this research gap through 14 chapters divided into two parts, ‘Communities and Constestation’ and ‘Pilgrimage Shaping Communities’. To ensure diverse perspectives, case studies from different Eurasian countries, written by authors with expertise in the study of pilgrimage and religious travel, are included. Readers can expect to gain new perspectives by having a deeper comprehension of the ‘community side‘ of pilgrimage travel in Eurasia, and thus an integral understanding of contemporary pilgrimage
The Host Gaze in Global Tourism
by Yvette Reisinger Omar MoufakkirMost tourism theories have been developed from the tourists' perspective, including the seminal work by John Urry, 'The Tourist Gaze', which is now a classic text. The Host Gaze in Global Tourism is a unique book for researchers and students as it is the first to look at the host gaze from within the host community. It discusses how the gaze is constructed, how it has developed, how it varies between countries and how the tourism industry can affect it. By looking at the gazes of both Western and non-Western hosts, this book analyses the dynamics of a host destination and consequences the gaze can have upon the tourist.
Hostage at the Table
by Joe W. Forehand George KohlrieserGeorge Kohlrieser--an international leadership professor, consultant, and veteran hostage negotiator--explains that it is only by openly facing conflict that we can truly progress through the most difficult business challenges. In this provocative book, he reveals how the proven techniques and psychological insights used in hostage negotiation can be applied successfully to any personal or business relationship. Step by step, he outlines the seven key factors that anyone can use to remove the blocks that stand in the way of resolving tough problems and shows how business leaders, in particular, can develop and access the skills they need to create trust and a positive mind-set in their companies.
Hostage at the Table: How Leaders Can Overcome Conflict, Influence Others and Raise Performance
by George Kohlrieser Andrew KohlrieserDiscover how to boldly lead, address conflict and inspire others in your business and personal life In the newly revised second edition of Hostage at the Table: How Leaders Can Overcome Conflict, Influence Others and Raise Performance, clinical psychologist, distinguished leadership professor, and veteran hostage negotiator George Kohlrieser comes together with his son Andrew Kohlrieser, an experienced leadership, negotiation and conflict resolution consultant, to deliver another incisive and practical discussion of how to use the proven psychological techniques used in hostage negotiations to enhance your leadership skills both professionally and personally. Step-by-step, the authors explain the seven key factors that anyone can use to remove the obstacles that stand in the way of resolving interpersonal, business and leadership issues. You’ll: ● Discover proven techniques for interpersonal and business conflict management ● Become a secure base for your team, establish trust, and learn how to bond with anyone ● Explore how to identify where you are holding yourself hostage in your life and learn how to reclaim your agency and move toward a more empowered future A fascinating and hands-on presentation of how to take the lessons drawn from tense, high-stakes hostage situations and apply them to the interpersonal and leadership problems you face every day, Hostage at the Table is a must-read resource for managers, executives, entrepreneurs, founders, and other business leaders seeking the latest research, the most engrossing real-world negotiation examples, and the most effective solutions.
Hostage Rescue Manual: Tactics of the Counter-Terrorist Professionals, Revised Edition (Hostage Rescue Manual: Tactics Of The Counter-terrorist Professional Ser.)
by Leroy ThompsonA comprehensive illustrated overview of the dynamic operations that have saved lives in hostage situations around the world.Based on strategies proven successful in numerous incidents, including the landmark SAS rescue at Prince’s Gate, London, and compiled by an author with intimate and practical knowledge of the field, this book explains why the success of a rescue is often determined in the hours leading up to confrontation. Once an incident is contained, a large share of the responsibility for a successful conclusion rests with the hostage negotiator, whose job is to save the lives of both hostage and hostage-taker. But if negotiations fail, it becomes necessary to send in the hostage-rescue team to resolve the situation by force and skill. Hostage Rescue Manual explains the complex factors that determine the entry methods undertaken by a team, with discussion of the pros and cons of stealth versus dynamic approaches, plus the significance of distraction in securing successful site entry. Operations in widely differing locations from nuclear power plants to airliners are detailed, as are the range of special weapons available to the men and women tackling each incident. We learn of the multiple roles played by participants, such as the use of snipers as intelligence sources. With vivid photographs and diagrams of rescue units in action, Hostage Rescue Manual is the complete reference work on counter-terrorist procedures all over the world. This revised edition updates the book with an entirely new section devoted to developments in hostage rescue, among them operations in Russia and Iraq, since first publication.
Hostile Bid for Red October
by Benjamin C. Esty Alan BigmanManatep Bank, a Russian investment bank, has just announced the country's first hostile tender offer for Red October, a confectionery company located in Moscow. As the chief financial officer of the target company, Yuri Yegorov must decide how to respond, how much his company is worth, and what to recommend to the board of directors. The context of the case, the nascent Russian financial system, raises a variety of interesting and complex valuation issues such as determining discount rates in countries with high inflation and unstable governments, uncertain property rights, and poor financial information. The absence of financial and institutional infrastructure provides a stark contrast to financial markets and takeovers in more developed countries.
Hostile Business and the Sovereign State: Privatized Governance, State Security and International Law (Globalization: Law and Policy)
by Michael J. StraussThis book describes and assesses an emerging threat to states’ territorial control and sovereignty: the hostile control of companies that carry out privatized aspects of sovereign authority. The threat arises from the massive worldwide shift of state activities to the private sector since the late 1970s in conjunction with two other modern trends – the globalization of business and the liberalization of international capital flows. The work introduces three new concepts: firstly, the rise of companies that handle privatized activities, and the associated advent of "post-government companies" that make such activities their core business. Control of them may reside with individual investors, other companies or investment funds, or it may reside with other states through state-owned enterprises or sovereign wealth funds. Secondly, "imperfect privatizations:" when a state privatizes an activity to another state’s public sector. The book identifies cases where this is happening. It also elaborates on how ownership and influence of companies that perform privatized functions may not be transparent, and can pass to inherently hostile actors, including criminal or terrorist organizations. Thirdly, "belligerent companies," whose conduct is hostile to those of states where they are active. The book concludes by assessing the adequacy of existing legal and regulatory regimes and how relevant norms may evolve.
Hostile Takeover
by David SirotaDo you ever wonder what corporations get for the millions of dollars they pour into the American political system? Do you ever think the government has been hijacked by forces hostile to average Americans? Do you ever want to fight back? Millions of Americans lack health care and millions more struggle to afford it. Politicians claim they care, then pass legislation that just sends more cash to the HMOs. Wages have been stagnant for thirty years, even as corporate profits skyrocket. Politicians say they want to fix the problem and then pass bills written by lobbyists that drive wages even lower and punish those crushed by debt. Jobs are being shipped overseas, pensions are being cut, and energy is becoming unaffordable. And our government, more concerned about maintaining its corporate sponsorship than protecting its citizens, does nothing about it. In Hostile Takeover, David Sirota, a major new voice in American politics, seeks to open the eyes of ordinary Americans to the fact that corporate interests have undermined democracy, aided and abetted by their lackeys in our allegedly representative government. At a time when more and more of America's major political leaders are being indicted or investigated for corruption, Sirota takes readers on a journey that shows how all of this nefarious behavior happened right under our noses- and how the high-profile scandals are merely one product of a political system and debate wholly owned by Big Money interests. Sirota considers major public issues that feel intractable--like spiraling health care costs, the outsourcing of jobs, the inequities of the tax code, and out-of-control energy prices--and shows how in each case workable solutions are buried under the lies of lobbyists, the influence of campaign cash, and the ubiquitous spin machine financed by Big Business. With fiery passion, pinpoint wit, and lucid analysis, Hostile Takeover reveals the true enemies of reform and their increasingly sophisticated- and hostile- tactics. It's an essential guidebook for those of us tired of the government selling us out- and determined to take our country back.
Hosting States and Unsettled Guests: Eritrean Refugees in a Time of Migration Deterrence (Worlds in Crisis: Refugees, Asylum, and Forced Migration)
by Jennifer Riggan Amanda PooleAs wealthy countries build walls to keep migrants out, countries in the Global South are celebrated for their hospitality towards refugees. Hosting States and Unsettled Guests asks the question: did these policies enable refugees to consider their new country home?Beginning in 2016, Ethiopia promoted local integration, economic opportunities, and access to education for refugees in order to encourage them to stay long-term rather than migrate towards Europe. But by 2020 a political overhaul and the outbreak of war in Northern Ethiopia foreclosed these opportunities, particularly for Eritrean refugees in Ethiopia. How did Eritrean refugees envision their future in light of the discrepancy between promising policies and ongoing instability? Using ethnographic interviews and participant observation with government officials, NGOs, and refugees in three camps in northern Ethiopia and Addis Ababa, Jennifer Riggan and Amanda Poole explore refugee notions of progress, care, hope, and futurity. Caught at the intersection of teleological violence and temporal agency, refugees endure the present and tenaciously produce a sense of the future even when their efforts to progress are repeatedly challenged. An important read, Hosting States and Unsettled Guests makes key empirical and theoretical contributions in forced migration studies, East African studies, anthropology and international education. Riggan and Poole deftly shift the focus of refugee studies away from Europe to regions in the Global South to understand the violence of emerging forms of migration deterrence.
Hosting the Olympic Games: Uncertainty, Debates and Controversy (Advances in Tourism)
by Marie Delaplace Pierre-Olaf SchutHosting the Olympic Games: Uncertainty, Debates and Controversy provides a broad and comprehensive analysis of past Olympic and Paralympic events, shedding critical light on the future of the Games with a specific look at the upcoming Paris 2024 Olympics. It draws attention to the debates and paradox that hosting the Games presents for the contemporary city. Employing a range of interdisciplinary theoretical and methodological approaches, individual chapters highlight the various controversies of the Games throughout the bidding process, the event itself and its aftermath. Social Science-based chapters place strong emphasis on the vital importance of sustainable strategy for contemporary host cities. Along with environmental concerns whether atmospheric, microbiological or otherwise, many other requirements, costs and risks involving security and public expenditure among others are explored throughout the book. Including a variety of international and comparative case studies from a range of contributing academics, this will be essential reading for students and researchers in the field of Event studies as well as various disciplines including Tourism, Heritage studies and Urban and Environmental studies.
Hot (broke) Messes: How to have your Latte and Drink it Too
by Nancy Trejos31-year-old Nancy Trejos was supposed to be an expert on handling her money - after all, she's the personal finance columnist for one of the nation's leading newspapers, The Washington Post . But a few months ago, she found herself in her own dire financial straits. Faced with a mountain of bills, debt, and no way to pay her rent, she was forced to call her parents to ask them for a loan. That night was a wake-up call - she vowed to get herself out of debt and into financial solvency. In Hot Broke Messes , Trejos takes readers along with her on her journey. She meets with a financial planner and a therapist to deal with all the issues young people face today - from credit card debt and student loans, to impulse buying and emotional spending, to the cost of having a social life, to buying a house with someone during a potentially impermanent relationship and more. Trejos learns what causes these problems in herself, how she can fix them, and how she can pass that advice on to other young people going through the same experiences. Even better, she shows readers how they can address these problems without completely giving up their lives - no "give up your latte a day" type advice here! Trejos' personal and unique voice, along with her experiences that everyone can relate to, will lead readers to relatively painless financial security.
Hot Button Marketing
by Barry FeigConsumers buy products for two reasons--the rational reason and the real reason. Hot Button Marketing shows marketers and sales people how to identify and push the hot buttons that will get consumers to prefer and purchase their products over a competitor's--even if it's a so-called parity product! The book explains how hot buttons came about and how they satisfy consumers' inner drives and needs, as well as the sixteen hot buttons that drive consumer behavior.
Hot Chicken Takeover
by Manjari Raman Olivia Hull William R. KerrBy December 2018, entrepreneur Joe DeLoss's fried chicken company, Hot Chicken Takeover, has opened three restaurants in Columbus, Ohio using an unconventional employment model that helps people with criminal records get back on their feet. DeLoss is proud of the supportive employment environment he has cultivated, but wonders how to scale it beyond Columbus.
Hot Coal, Cold Steel: Russian and Ukrainian Workers from the End of the Soviet Union to the Post-communist Transformations
by Stephen CrowleyWell after the disintegration of the Communist Party and the Soviet state--and through several years of economic collapse--industrial workers in almost every sector of the former Soviet Union have remained quiescent and the same ineffective and unpopular trade unions still hold a virtual monopoly on worker's representation. Why? While many argue that labor is a central variable in the development of economic and political systems, little is known about workers in the states of the former Soviet Union since the fall of Communism. In a comparative study of two groups of industrial workers--the coal miners and steelworkers--at the end of the Soviet era, Stephen Crowley sheds light on where these workers have been and where they are going. Coal miners in the final years of the Soviet Union effectively organized and led strikes which supported the end of Communism, even though their heavy subsidies would be threatened by capitalism. Steel workers, in contrast, did not effectively organize and strike. This pattern has continued under the new governments, with the coal miners effectively organized and seeking protection from the worst consequences of marketization, while the steel workers remain weakly organized despite deteriorating economic conditions. Based on extensive on-site research including interviews with miners and steelworkers, labor leaders and plant managers, Crowley develops a detailed picture of the conditions under which workers organize. His findings have application beyond the conditions of post-Communist Russia and Ukraine to other societies undergoing fundamental change.
Hot Commodities: How Anyone Can Invest Profitably In The World's Best Market
by Jim RogersThe next bull market is here. It's not in stocks. It's not in bonds. It's in commodities - and some smart investors will be riding that bull to record returns in the next decade. Before Jim Rogers hit the road to write his best-selling books Investment Biker and Adventure Capitalist, he was one of the world's most successful investors. He co-founded the Quantum Fund and made so much money that he never needed to work again. Yet despite his success, Rogers has never written a book of practical investment advice - until now. In Hot Commodities, Rogers offers the low-down on the most lucrative markets for today and tomorrow. In late 1998, gliding under the radar, a bull market in commodities began. Rogers thinks it's going to continue for at least fifteen years - and he's put his money where his mouth is: In 1998, he started his own commodities index fund. It's up 165% since then, with more than $200 million invested, and it's the single-best performing index fund in the world in any asset class. Less risky than stocks and less sluggish than bonds, commodities are where the money is - and will be in the years ahead. Rogers's strategies are simple and straightforward. You can start small - a few thousand dollars will suffice. It's all about putting your money into stuff you understand, the basic materials of everyday life, like copper, sugar, cotton, corn, or crude oil. Once you recognize the cyclical and historical trading patterns outlined here, you'll be on your way. In language that is both colourful and accessible, Rogers explains why the world of commodity investing can be one of the simplest of all - and how commodities are the bases by which investors can value companies, markets, and whole economies. To be a truly great investor is to know something about commodities. For small investors and high rollers alike, Hot Commodities is as good as gold . . . or lead, or aluminium, which are some of the commodities Rogers says could be as rewarding for investors.
Hot Commodities
by Jim RogersThe next bull market is here. It's not in stocks. It's not in bonds. It's in commodities -and some smart investors will be riding that bull to record returns in the next decade.Before Jim Rogers hit the road to write his bestselling books Investment Biker and Adventure Capitalist, he was one of the world's most successful investors. He cofounded the Quantum Fund and made so much money that he never needed to work again. Yet despite his success, Rogers has never written a book of practical investment advice-until now. In Hot Commodities, Rogers offers the lowdown on the most lucrative markets for today and tomorrow. In 1998, gliding under the radar, a bull market in commodities began. Rogers thinks it's going to continue for at least fifteen years-and he's put his money where his mouth is: In 1998, he started his own commodities index fund. It's up 165% since then, with more than $200 million invested, and it's the single-best performing index fund in the world in any asset class. Less risky than stocks and less sluggish than bonds,, commodities are where the money is-and will be in the years ahead. Rogers's strategies are simple and straightforward. You can start small-a few thousand dollars will suffice. It's all about putting your money into stuff you understand, the basic materials of everyday life, like coal, sugar, cotton, corn, or crude oil. Once you recognize the cyclical and historical trading patterns outlined here, you'll be on your way.In language that is both colorful and accessible, but Rogers explains why the world of commodity investing can be one of the simplest of all-and how commodities are the bases by which investors can value companies, markets, and whole economies. To be a truly great investor is to know something about commodities.For small investors and high rollers alike, Hot Commodities is as good as gold . . . or lead, or aluminum, which are some of the commodities Rogers says could be as rewarding for investors.From the Hardcover edition.
Hot, Flat, and Crowded: Why We Need a Green Revolution - and How It Can Renew America
by Thomas L. FriedmanFriedman shows how the 2 biggest crises of today (America's loss of focus since 9/11 and the global environment crisis) are linked and how we can restore the world and revive America at the same time
Hot Groups
by Jean Lipman-Blumen Harold J. LeavittRigid, old corporate styles, like the inflexible steel and stone headquarters that symbolized them, are fast becoming quaint vestiges of things past. Many of today's managers are beginning to understand that encouraging some behaviors at the edge of accepted organizational propriety can actually help their companies achieve success in this new competitive environment. And hot groups are helping organizations do just that. Based on years of observing and participating in hot groups, the authors describe the conditions under which such groups flourish, the behaviors they exhibit, the type of leadership they require, and the benefits they bring. For those executives who believe that more hot groups might help stir the hearts and minds of their people, there remains the question of how to make them happen. The authors offer suggestions that managers can follow to create an environment fertile enough to allow hot groups to grow.
The Hot Hand: The Mystery and Science of Streaks
by Ben CohenHow can you maximize success—and limit failure? Wall Street Journal reporter Ben Cohen brilliantly investigates the mystery and science of streaks, from basketball to business."A feast for anyone interested in the secrets of excellence." —Andre AgassiFor decades, statisticians, social scientists, psychologists, and economists (among them Nobel Prize winners) have spent massive amounts of precious time thinking about whether streaks actually exist. After all, a substantial number of decisions that we make in our everyday lives are quietly rooted in this one question: If something happened before, will it happen again? Is there such a thing as being in the zone? Can someone have a “hot hand”? Or is it simply a case of seeing patterns in randomness? Or, if streaks are possible, where can they be found?In The Hot Hand, Wall Street Journal reporter Ben Cohen offers an unfailingly entertaining and provocative investigation into these questions. He begins with how a $35,000 fine and a wild night in New York revived a debate about the existence of streaks that was several generations in the making. We learn how the ability to recognize and then bet against streaks turned a business school dropout named David Booth into a billionaire, and how the subconscious nature of streak-related bias can make the difference between life and death for asylum seekers. We see how previously unrecognized streaks hidden amidst archival data helped solve one of the most haunting mysteries of the twentieth century, the disappearance of Raoul Wallenberg. Cohen also exposes how streak-related incentives can be manipulated, from the five-syllable word that helped break arcade profit records to an arc of black paint that allowed Stephen Curry to transform from future junior high coach into the greatest three-point shooter in NBA history. Crucially, Cohen also explores why false recognition of nonexistent streaks can have cataclysmic results, particularly if you are a sugar beet farmer or the sort of gambler who likes to switch to black on the ninth spin of the roulette wheel.
Hot Lemon and Honey: Reflections for Success in Times of Stress and Change
by Catherine DevryeSome suggestions to solve job-related congestions.