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Island Tourism Policy and Sustainable Development (Advances in Tourism)
by Michelle T. McLeodThis insightful and timely book is the first of its kind to explore specific policies, issues, challenges, and practices that will enhance the sustainable development of tourism in island destinations, including island nations, twin-island nations, and sub-national island jurisdictions (SNIJs).Islands are faced with a myriad of challenges: economic failure, natural disasters, political upheavals, and socio-cultural dilemmas. Tourism is the most likely means for economic development in many islands and yet, specific tailor-made policies for an island context have received limited exploration and discussion. The policies explored in this volume include those relating to management, marketing, governance, and sustainable development of the tourism sector in islands. This book is ‘go-to’ guide on the topic and the case studies and best practices throughout the book provide practical knowledge and insight. The volume posits a concise and logically structured review of island tourism in a post-pandemic context, exploring specific tourism policies that will contribute to the enhancement of sustainable tourism development in islands, particularly those in developing countries.This significant book offers insight into best practices and will be of interest to academics, researchers, policymakers, and students of tourism policy, planning, and sustainable development.
Islands and Resilience: Experiences from the Pandemic Era (SpringerBriefs on Case Studies of Sustainable Development)
by Can-Seng Ooi Roxane De Waegh Cristina Alexandra Trifan Yunzi ZhangThis book explores island resilience and how island communities come together to achieve wellbeing, have agency over their future and resist ongoing neo-colonialism during disruptive events such as COVID-19 and the increasing threats of climate change. This collection provides examples of lived experiences and the responses of island communities, many of them based in tourism-reliant locations. These examples are based on intensive research by a team of diverse academics and practitioners. The chapters offer case studies that interrogate theories related to resilience, wellbeing and social inclusion and provide cutting-edge insights that demonstrate the multifaceted complexity of island resilience.This book examines the islands, their developing economy and social development themes. It is relevant for academic researchers, students, and practitioners interested in the multiple components that contribute to the resilience of island communities, including community development, economic development, tourism, disaster response, community wellbeing, social justice, globalisation, decolonisation, and neoliberal governance in island communities. As many of the island economies examined are also developing island-states, this volume is also essential to scholars investigating economies in transition. The collection is truly interdisciplinary and offers state-of-the-art knowledge on island communities and their resilience.
Islands of Profit in a Sea of Red Ink
by Byrnes Jonathan L. S.Top companies around the world turn to MIT's Jonathan Byrnes to figure out where the profit is. Using his systematic process for analyzing profitability, they can quickly determine which parts of the business are worth expanding and which are just a drain on resources. Then, using Byrnes's "profit levers," they can turn unprofitable business into good business and good business into great business. We now live in the Age of Precision Markets, yet most of the management processes taught in business schools were developed for the prior Age of Mass Markets. Today's savviest managers are exploiting this disconnect. They're rethinking strategy, customer relations, operations, and metrics, and overcoming internal resistance to constructive change. They also reject such harmful myths as: * Revenues are good, costs are bad * All customers should get the same great service * If everyone does his or her job well, the company will prosper Byrnes reveals an uncomfortable truth: It's possible, even easy, for everyone to meet or exceed their budget targets and for the company still to have an enormous portion of the business unprofitable by any measure. But profit levers can flip everything around. For instance, several leading companies have utilized profit levers to increase their sales by over 35 percent in their highest penetrated customers, while others have reduced their operating costs- and their customers' costs-by over 30 percent One company described in the book raised its net profits by over 50 percent in a three-year period. The book is a practical, step-by-step guide to achieving these results. Every business has enormous potential waiting to be unleashed; this book offers bold new strategies to help you find and grow those islands of profit. .
Islands of Rainforest: Agroforestry, Logging and Eco-Tourism in Solomon Islands (Routledge Revivals)
by Edvard Hviding Tim Bayliss-SmithThis title was first published in 2000: An original and thought-provoking analysis of modern initiatives in the tropical rain forest. While issues such as logging, eco-timber, eco-tourism have been widely analyzed from an outsider’s perspective, this book considers them from the local people’s viewpoint, in terms of a long history of the rainforest uses. The authors demonstrate that the relationship of indigenous people to the tropical forest is not essentially timeless, nor is it primarily spiritual or mystical. It is in fact firmly connected to modern realities, while still being rooted in historical beliefs and practices. Standing at the intersection of anthropology, historical geography and rainforest ecology, and also at the interface of the local and the global, this ethnographically grounded study dispels a number of commonly held assumptions. It reveals how processes of ’impact’ are actually two-way interactions, as local communities in Melanesia incorporate industries like logging into rapidly evolving post-colonial society and economy.
Islandscapes and Tourism: An Anthology
by Karl Agius Hokulani K. Aikau Susie Khamis Alexander Araya López Adam Burke Kaytee Canfield Colin Filer Simon Foale Jennifer Gabriel Vernadette Gonzalez Donald V.L. Macleod Rosario Navalón-García Dr Solene Prince Stephen Royle Michael Wood Keir J. ReevesThe links between islands and tourism, as sights of pleasure is embodied in the touristification of sun, sand and sea. Islandscapes are central to the tourist imaginaries that shape islands as touristified places - curated, designed and commodified for both mass tourism and more niche inclined versions. Yet while islands are parlayed for touristic pleasure seekers, islands are also home to longstanding communities that have variously battled with the tyranny of distance from metropolitan centres, as well as the everyday challenges of climate change effects, and benefitted from their isolation from modern-day pressures. To what extent are islandscapes resilient to rapidly changing utilities, significances and ways of life wrought by tourism expansion? The vulnerability-resilience duality remains firmly entrenched in the discourse on islands where tourism has become prominent. Although tourism provides some resiliency, overall, islandscapes remain subject to externally driven fast and slow change that exercises an overwhelming influence. This anthology of articles previously published in the journal Shima explores emergent themes that describe how island peoples adapt and respond in localised cultural islandscapes as a consequence of tourism expansion. It is aimed at researchers in island studies, tourism, sustainability, human geography, cultural studies, sociology and anthropology. The anthology will also be of interest to those with an abiding interest in the trajectories of islands and their peoples, particularly where tourism has come to shape islandscapes.
Isle of Rum: Havana Club, Cultural Mediation, and the Fight for Cuban Authenticity
by Christopher ChávezFocusing on Havana Club rum as a case study, Isle of Rum examines the ways in which Western cultural producers, working in collaboration with the Cuban state, have assumed responsibility for representing Cuba to the outside world. Christopher Chávez focuses specifically on the role of advertising practitioners, musicians, filmmakers, and visual artists, who stand to benefit economically by selling an image of Cuba to consumers who desperately crave authentic experiences that exist outside of the purview of the marketplace. Rather than laying claim to authentic Cuban culture, Chávez explores which aspects of Cuban culture are deemed most compelling and, therefore, most profitable by corporate marketers. As a joint venture between the Cuban state and Pernod Ricard, a global spirits marketer based in Paris, Havana Club embodies the larger process of economic reform, which was meant to reintegrate Cuba into global markets during Cuba’s Special Period in a Time of Peace.
Isn't It Their Turn to Pick Up the Check?: Dealing with All of the Trickiest Money Problems Between Family and Friends -- from Serial Borrowers to Serious Cheapskates
by Leonard Schwarz Jeanne FlemingYour next-door neighbor's two-year-old broke your most expensive vase, and your neighbor hasn't offered to replace it. Your best friend expects you to shop at the boutique she just opened, though her very pricey clothes look terrible on you. And your sister says she needs $1,500 to send her child to creativity camp, but you think what your sister needs is a job. What do you do? Such tricky and emotionally charged dilemmas involving money are ubiquitous. Yet few of us know how to handle them. In Isn't It Their Turn to Pick Up the Check? Jeanne Fleming and Leonard Schwarz - the authors of the enormously popular "Do the Right Thing" column in Money magazine and the blog of the same name on CNNMoney.com - dissect a host of thorny, sometimes comic, inevitably awkward, and frequently infuriating money-and-ethics problems that arise among friends, relatives and neighbors. Here's just a sample of the situations they respond to: Who gets Grandma's jewelry? I lent money to my niece, and now my brother wants a loan. My rich friend keeps encouraging me to do things I can't afford. Our brother is stealing our inheritance. Our freeloading friends are driving us crazy. I just made a bundle of money, and I don't want my family to know. Fleming and Schwarz also report on the results of two groundbreaking surveys designed to illuminate the money-and-ethics problems we confront every day. The surveys reveal, for example, just how many of us have a friend or relative who's a freeloader or a deadbeat; how common we believe it is for someone to lie, cheat, or pretend to be loving in order to be in someone else's will; and the percentage of men - compared with women - who say you should never marry someone who is deeply in debt, no matter how much you love them. Isn't It Their Turn to Pick Up the Check? offers a fascinating tour of the secret life of other people's money disputes and delivers witty, down-to-earth money advice for dealing with all the maddening problems any one of us could confront at any time.
The ISO 14000 EMS Audit Handbook
by Greg JohnsonThe ISO 14000 EMS Audit Handbook is an innovative and cost-effective approach for the Environmental Management System (EMS) audit to ISO 14001. The Handbook presents comprehensive strategies for conducting all phases of the EMS audit, including effective assessment processes for determining improved environmental performance.
ISO 14001: A Missed Opportunity for Sustainable Global Industrial Development
by Harris Gleckman Riva KrutISO 14001 is the new international standard for environmental management systems. But what difference will it make to the environmental performance of companies that receive it? Will it do anything to further sustainable industrial development? This edition seeks to argue that it will not and further that it does not have a legitimate practice in discussions of sustainable industrial development.;The authors point to a massive democratic deficit in the process of establishing the standard in which small and medium-size enterprises, developing country officals, public opinion and environmental groups may have trouble participating. They aim to argue that this has put up barriers to the full participation of these parties. Moreover, they seek to describe how the standard reverses the trend for firms to innovate to meet the challenge of sustainability.
ISO 14001: Case Studies and Practical Experiences
by Ruth HillaryISO 14001 is the star standard among the International Organization for Standardization's ISO 14000 series of environmental management standards. It has seen spectacular growth since its launch in September 1996. Worldwide registrations are set to pass the 20,000 mark in 2000 with 20 times that number reportedly waiting in the wings.In 30 explicit but concise chapters, ISO 14001: Case Studies and Practical Experiences seeks to unravel the truth behind what can and cannot be achieved by ISO 14001 and aims to provide readers with enough knowledge to make choices about its relevance and importance not only to their worlds but also to society. Written by leading practitioners, certifiers, consultants, government and academics, the book examines both the real benefits and the shortcomings organizations have experienced with ISO 14001. We learn from both.Far more ambitious than an implementation guide, the book will provide those readers struggling with the standard first-hand experiences of the real issues they will face in implementing their EMS and, just as importantly, what certifiers look for when they visit firms. ISO 14001: Case Studies and Practical Experiences is a warts-and-all expose of ISO 14001: the issues tackled; the problems faced and overcome; and, above all, the astonishing flexibility of its uses and the diversity of its users.This important book is a must for businesses, researchers, consultants, government officials, students, NGOs and support organisations who want more than just another how-to-do-it manual; but rather the truth about how ISO 14001 is really working on the ground.
ISO 14001 and Beyond: Environmental Management Systems in the Real World
by Sheldon ChristopherOn September 1st 1996, ISO 14001 was published, worldwide. Written over five years in consultation with international industrial experts, non-governmental organizations and regulators, this environmental management systems standard will help organizations manage their impacts on the environment, no matter what their size, nature or location. The implications for the future are enormous. But what does the standard mean in the real world? What changes do managers have to make to accommodate its principles? What decisions need to be faced and when? Is it really going to make a difference or is it just another case of global greenwash? Will it be another missed opportunity for you, your organisation, or your market? At the start of what promises to be a worldwide explosion of interest in standardised EMSs, ISO 14001 and Beyond looks at their creation, their use, and their limitations, attempting to discover the essential truth about this important management tool and where it will take industry. ISO 14001 and Beyond assembles the leading thinkers and practitioners in the field to record their thoughts and experiences on the new standard, its advantages and disadvantages. The book is designed to provide the reader with enough information with which to form an opinion on the future, and how that will influence subsequent actions. It also provides reassurance that, although the problems are real, so are the solutions. ISO 14001 and Beyond gives you the opportunity to read what some of the best minds have made of the standard so far and what they think lies ahead. There are reports covering a global spectrum of concern: from the US, Russia, Japan, Canada, Germany, the UK, and more; from multinationals, small- and medium-sized enterprises, local government, universities and professional bodies. All this material is gathered together in one book to give you the best, most meaningful information for the crucial decisions that you will need to make in the coming months.
ISO 14001 Environmental Systems Handbook
by Ken WhitelawISO 14001 Environmental Systems Handbook Second Edition outlines the scope and purpose of the standard, making it accessible to all. The author begins by explaining the concepts of the standard, which sets the tone for a practical guide to implementation of an ISO 14000-compliant environmental management system, which also covers the consultant's and auditor's perspective.The case studies from industries that have actually undergone the process have been updated to include information on their progress toward environmental objectives in the 18-24 months following implementation. A new case study from a service organisation ( a car lease company) will be added. Finally there is input from training organisations and certification and accreditation bodies to assist with trouble-shooting and assessment. Additional information is also included on international legislative issues. Comparisons with ISO 9000 will also be fully updated to reflect revisions to this standard.The book will offer the reader a range of options for implementation, and guidance on which is the best option to suit the particular organisation's culture.
ISO 26000: The Business Guide to the New Standard on Social Responsibility (Csr, Sustainability, Ethics And Governance Ser.)
by Lars Moratis Timo CochiusOver the last ten years, Corporate Social Responsibility (CSR) has grown from being criticised as a management fad to being endorsed as good business practice by the majority of the world's leading companies. It has also become ever more complex; and the majority of companies are now in need of clarity and guidance to actively engage with CSR in practice, to develop strategies that reflect the unique context in which each company operates and to embed CSR within their values. ISO, the International Organization for Standardization, began developing an International Standard providing guidelines for social responsibility (SR) in 2005. This long-awaited guidance standard was finally published in November, 2010 as ISO 26000. Developed by stakeholders from industry, government, labour, consumers, non-governmental organizations and others, ISO 26000 will almost certainly become the single most authoritative worldwide standard for SR. In only a few years' time, many thousands of organizations around the world are likely to be using ISO 26000 as a foundation for their SR policies. ISO 26000 is voluntary, and includes no specific requirements; therefore it is not a certification standard. Nonetheless, business users in particular are anxious to measure against the new ISO guideline their current efforts at implementing SR issues within their overall business strategy. Furthermore, many organizations have indicated that they may reformulate current strategies or develop new initiatives based on the content of ISO 26000. This book, written by international experts who have closely followed the development of ISO 26000, is the first to provide potential users with a comprehensive roadmap to the new standard and a compass to identify where they stand in relation to it now. ISO 26000 defines all of the key terminology of SR, provides advice about the ways in which organizations can identify their social responsibilities and how SR can be integrated not only into companies, but into all types of organizations. It is not another code or norm, but an overarching blueprint for social responsibility. This book covers all the key content of ISO 26000, examining the development of the standard, the topics covered and how key themes such as stakeholders are dealt with. It is rich in tools and benchmarking exercises, illustrative material, case examples, and help for companies looking to base their CSR policy on ISO 26000. It also contains an overview of the actions and expectations of organizations that wish to work in accordance with ISO 26000. Timely, detailed and practical, ISO 26000: The Business Guide to the New Standard on Social Responsibility will be an essential resource for the thousands of organizations that need an expert view on how the new standard works, where they stand in relation to it, and how they can work towards developing their CSR efforts in line with its content.
ISO 26000 - A Standardized View on Corporate Social Responsibility: Practices, Cases and Controversies (CSR, Sustainability, Ethics & Governance)
by Samuel O. Idowu Catalina Sitnikov Lars MoratisThis book provides a comprehensive and detailed introduction to the ISO 26000 standard for social responsibility (SR) in businesses and corporations. In addition to discussing the standard’s focus on various stakeholders and seven core topics, the book underscores its key aspects and most debatable issues, with a focus on its connection to sustainable business practices. It presents numerous cases and practical examples of the ISO 26000’s implementation and discusses the outcomes and lessons learned, in terms of the extent to which organizations can envision practicing CSR in ways that fit their activities, stakeholders and environment. Lately, the ISO 26000 has proved to offer an interesting and important approach to the standardization of (corporate) social responsibility. Approached and perceived as a voluntary standard that does not include any specific requirements, determining the best way to implement and work with it involved a considerable amount of experimentation. This book showcases the current state of application and discusses how different countries have developed their own specific versions of the standard, which organizations can use to certify their SR processes.
ISO 27001: Management der Informationssicherheit nach den aktuellen Standards (Edition <kes>)
by Heinrich Kersten Klaus-Werner SchröderEin qualifiziertes Management der Informationssicherheit ist heutzutage für jede Organisation unverzichtbar. Die Normenreihe ISO 27000 ist dabei ein anerkannter „Wegweiser“ zu diesem Ziel. Im internationalen Kontext ist ihre Erfüllung für viele Organisationen ein wichtiger Wettbewerbsfaktor. Auch in Deutschland hat diese Normenreihe Eingang in Vorgaben, Regelungen und Gesetze zum Thema Informationssicherheit gefunden.Das vorliegende Buch kommentiert vor diesem Hintergrund die aktuellen Normen ISO 27001 und ISO 27002 (Ausgabe 2022/2023): Nach einer Einführung in die Normenreihe und ihren Fachbegriffen werden die Anforderungen an das Managementsystem für Informationssicherheit (ISMS) detailliert erklärt und mit zahlreichen Hinweise zur Umsetzung versehen. Im Anhang der ISO 27001 sind die sog. Controls aufgeführt, die in der neuen Normfassung komplett umstrukturiert und an vielen Stellen geändert wurden. Das Buch behandelt ausführlich alle Controls und gibt viele Beispiele für ihre Anwendung.Mit dem Erscheinen der neuen Normfassungen müssen sich viele Organisationen entsprechend umstellen – nicht zuletzt auch im Zusammenhang mit Zertifizierungen. Das Buch bietet hier einen ausführlichen Fahrplan zur Migration auf die neuen Normen.
ISO 45001 Implementation: How to Become an Occupational Health and Safety Champion
by Mehrdad SoltanifarOver two million people worldwide die every year due to work-related accidents and illness, which corresponds to over 6000 deaths every day (International Labour Organisation, 2020). Globally, there are about 340 million occupational accidents and 160 million victims of work-related injuries and illness each year (International Labour Organisation, 2020). Occupational health and safety is a major challenge for many organizations. Regardless of the size and nature of their business, organizations should protect their people and provide a safe and healthy working environment. They should identify the potential health and safety risks present in their workplace and take appropriate action to keep their workers free from harm. Occupational safety focuses on potential safety hazards that can cause injury. Occupational health, on the other hand, looks at potential health issues such as occupational medicine, occupational hygiene, and primary health care, including the wellbeing of workers. For organizations that want to implement an occupational health and safety management system based on the ISO 45001:2018 standard but are not familiar with its structure and definitions, it often takes a significant amount of resources to understand the requirements of the standard and plan their implementation. This book provides guidance in establishing an occupational health and safety management system linked to the requirements of ISO 45001:2018. It aims to explain all the requirements of ISO 45001:2018 clause by clause to provide guidance to: • Organizations preparing for ISO 45001:2018 implementation • Individuals who want to build a career in occupational health and safety • Health and safety practitioners and managers who want to improve their occupational health and safety performance • Occupational health and safety consultants who prepare their clients for ISO 45001:2018 certification audits • Internal and external auditors who audit occupational health and safety management systems. In addition to the requirements of the standard, this book includes industry best practices, methods, and techniques to address these requirements. While clarifying each requirement of the standard, it also discusses the steps needed to achieve the requirement, areas that auditors may check, and mandatory or voluntary documents that may be maintained or retained to demonstrate conformity with the requirement.
ISO 9000 Quality Systems Handbook-updated for the ISO 9001: Increasing the Quality of an Organization’s Outputs
by David HoyleCompletely revised to align with ISO 9001:2015, this handbook has been the bible for users of ISO 9001 since 1994, helping organizations get certified and increase the quality of their outputs. Whether you are an experienced professional, a novice, or a quality management student or researcher, this is a crucial addition to your bookshelf. The various ways in which requirements are interpreted and applied are discussed using published definitions, reasoned arguments and practical examples. Packed with insights into how the standard has been used, misused and misunderstood, ISO 9000 Quality Systems Handbook will help you to decide if ISO 9001 certification is right for your company and will gently guide you through the terminology, requirements and implementation of practices to enhance performance. Matched to the revised structure of the 2015 standard, with clause numbers included for ease of reference, the book also includes: Graphics and text boxes to illustrate concepts, and points of contention; Explanations between the differences of the 2008 and 2015 versions of ISO 9001; Examples of misconceptions, inconsistencies and other anomalies; Solutions provided for manufacturing and service sectors. This new edition includes substantially more guidance for students, instructors and managers in the service sector, as well as those working with small businesses. Don’t waste time trying to achieve certification without this tried and trusted guide to improving your business – let David Hoyle lead you towards a better way of thinking about quality and its management and see the difference it can make to your processes and profits!
ISO 9001: 2015 - A Complete Guide to Quality Management Systems
by Itay AbuhavWhat is risk based thinking? Do you know how to address risks and opportunities? Did you ever analyzed risks? Are you sure it is that what the ISO 9001 expects? What do you really know about knowledge management? Can you identify the types of knowledge in your organization? How do you maintain knowledge? What is awareness in the eyes of the ISO 9001 Standard? Can you tell the relation between awareness and the effectiveness of the QMS? This book explains in details all the new issues and topics required by the ISO 9001:2015 Standard and gives you the tools and tricks to answer the new requirements. Just read and do. The table of contents in the book are identical to the table of contents of the standard so you can orient yourself quite easily and find the specific advice you are looking for.
Iso 9001: 2000 for Small Business: Implementing Process-Approach Quality Management
by Arpad GaalISO 9001:2000 for Small Business Management: Implementing Process-Approach Quality Management demonstrates how a process-approach quality management system performs in the real work environment. The book gives you an ISO based quality management tool, featuring the year 2000 requirements for ISO 9001. It includes the quality system manual, the oper
Iso 9001: 2000 Document Development Compliance Manual: A Complete Guide and CD-ROM
by Syed Imtiaz HaiderDon't reinvent the wheel when applying for your ISO 9001 registration or updating to the new 2000 standards. ISO 9001:2000 Document Development Compliance Manual: A Complete Guide and CD-ROM shows you how to develop and implement a documented quality management system based on ISO 9000 series standards. It supplies ready to use ISO 9001:2000 Templa
ISO 9001: 2000 In Brief
by Bruce Sherring-LucasA clear and comprehensive guide to quickly set up a cost-effective Quality Management System Revised and expanded, the new edition of this easy-to-understand guide provides practical information on how to set up a cost-effective ISO 9001:2000 compliant Quality Management System. With comprehensive coverage of the meaning, history and requirements of the current ISO 9000 standard, the book explains how businesses can easily and efficiently satisfy customer requirements for quality control and quality assurance. Four years into the current version of ISO 9001, the new edition of this valuable book incorporates the hard-won experiences of working with the standard, together with direct, accessible and straightforward guidance that is proven to work. New material in this edition covers: • The Application of the Eight Principles of Management • Audit Basics • Compatibility with other Management Systems and Standards • Comprehensive Summary of the ISO 9001:2000 Requirements • Continual Improvement Methods • Guidance on the Six Mandatory Requirements for Written Procedures • Process Improvement Tools - including Six-Sigma Techniques • Process Metrics • Setting of Quality Objectives • The 21 Specific Requirements of Management • The Application of Information Technology in Quality Management
ISO 9001: 2015 For Small Businesses
by Ray TrickerSmall businesses face many challenges today, including the increasing demand by larger companies for ISO 9001compliance, a challenging task for any organisation and in particular for a small business without quality assurance experts on its payroll. Ray Tricker has already guided hundreds of businesses through to ISO accreditation, and this sixth edition of his life-saving ISO guide provides all you need to meet the new 2015 standards. ISO 9001:2015 for Small Businesses helps you understand what the new standard is all about and how to achieve compliance in a cost effective way. Covering all the major changes to the standards, this book provides direct, accessible and straightforward guidance. This edition includes: down-to-earth explanations to help you determine what you need to enable you to work in compliance with and/or achieve certification to ISO 9001:2015; a contextual explanation of ISO 9001 within the structure of ISO 9000 family of standards; a detailed description of the structure of ISO 9001:2015 and its compliance with Annex SL; coverage of the new requirements for Risk Management and Risk Analysis; a guide to the costs involved in implementing ISO 9001:2015 and advice on how to control costs; an example of a complete, generic Quality Management System consisting of a Quality Manual plus a whole host of Quality Processes, Quality Procedures and Word Instructions; and access to a free, software copy of these generic QMS files to give you a starting point from which to develop your own documentation. This book is also supported with a complete bibliography containing abbreviations and acronyms as well as a glossary of terms. This comprehensive text will provide you and your small business with a complete guide on your way to ISO compliance.
ISO 9001: 2015 Audit Procedures
by Ray TrickerRevised and fully, ISO 9001:2015 Audit Procedures describes the methods for completing management reviews and quality audits and describes the changes made to the standards for 2015 and how they are likely to impact on your own audit procedures. Now in its fourth edition, this text includes essential material on process models, generic processes and detailed coverage of auditor questionnaires. Part II includes a series of useful checklists to assist auditors in compiling their own systems and individual audit check sheets. The whole text is also supported with a glossary of terms as well as explanations of acronyms and abbreviations used in quality. ISO 9001:2015 Audit Procedures is for auditors of small businesses looking to complete a quality audit review for the 2015 standards. This book will also prove invaluable to all professional auditors completing internal, external and third party audits.
ISO 9001: 2015 In Brief
by Ray TrickerISO 9001: 2015 In Brief provides an introduction to quality management systems for students, newcomers and busy executives, with a user friendly, simplified explanation of the history, the requirements and benefits of the new standard. This short, easy-to-understand reference tool also helps organisations to quickly set up an ISO 9001:2015 compliant Quality Management System for themselves at minimal expense and without high consultancy fees. Now in its fourth edition, ISO 9001:2015 In Brief consists of a number of chapters covering topics like: What is Quality? – An introduction to the requirements and benefits of quality, quality control and quality assurance What is a QMS? – The structure of a Quality Management System and associated responsibilities. Who produces Quality Standards? – An opportunity to see how interlinked the various Standards Bodies are today. What is ISO 9001:2015? - The background to this particular standard, how it has grown and developed over the years and what ‘Annex SL’ is all about. What other standards are based on ISO 9001:2015? – Details of other standards that replicate or are broadly based on ISO 9001:2015. What to do once your QMS is established – Process improvement tools, internal auditing and the road to ISO 9001:2015 certification. This is supported by:Annex A – A summary of the requirements of ISO 9001:2015 - including an overview of the content of the various clauses and sub clauses, the likely documentation required and how these would affect an organization. A cross-reference to the previous ISO 9001:2008 Clauses is also provided as well as a complete bibliography and glossary.
ISO 9001:2000 Quality Registration Step-by-Step
by Fred DobbReview of previous edition: "I recommend this book to all those who are thinking about implementing ISO 9000...because you will enjoy reading it, and will, as Dobb writes, save yourself a lot of money." QUALITY WORLDThis is a tried and tested hands-on manual, with detailed steps to success and simple explanatory notes. The accompanying companion website contains the text of a complete quality manual along with all necessary operating procedures. The book explains why and how to achieve or upgrade to ISO 9001:2000. The proven successful straightforward approach will initially save you money in consultancy fees and will also help you bypass the trial and error stages. In addition to a successful registration or upgrade, you will continually achieve savings by putting in place effective, efficient and economical management systems.Fred Dobb is a Regional Director of CQA, one of the oldest accredited certification bodies, specializing and with particular expertise in the construction industry, but also covering the whole range of manufacturing, service and other industrial and business sectors. He is a Registered Lead Assessor with experience in a plethora of situations; this practical experience is brought to bear in this essentially practical guide.