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Keep Them On Your Side
by Samuel B. BacharachMany leaders spend time getting people on their side--only to drop the ball by failing to keep them on their side. The key to long-term success in any organization is maintaining momentum for ideas and initiatives. Keep Them on Your Side addresses the critical issue of how to keep people on your side and how to sustain momentum so that you can achieve your goals. Developing an agenda, identifying allies and resistors, and assembling a coalition are only the first steps to instigating change--you need to figure out how to keep people on your side so that you can move your project across the finish line. While many books focus on initiating or managing change in the short term, Keep Them on Your Side is the first book to address maintaining organizational momentum for projects and agendas--and managing change for the long haul.
Keep Urgency Up: Creating a Culture that is Conducive to Continuous Change
by John P. KotterAn organization that can sustain a high sense of urgency over time has the potential to become a high-performance machine, where results go from good to great and beyond. But sustaining urgency over time requires that it not only be created, and created well, but that it be re-created again and again, becoming firmly ingrained in an organization's culture.
Keep Your Customers: How to Stop Customer Turnover, Improve Retention and Get Lucrative, Long-Term Loyalty
by Ali CudbyLand your next customer with total confidence you’ll keep them for the long-term.Keep Your Customers shares a fresh perspective on the old problem of customer relations. Ali Cudby shares with business leaders how to set up customer engagement for loyalty with a company culture to support it.Keep Your Customers provides from real-world consumer behavior stories, business best practices and CEO-led case studies featuring industries ranging from technology (ClusterTruck, PERQ), consumer packaged goods (Soapbox) and retail (Esprit de la Femme, Urban Stems). Interviews with renown venture capitalists Mark Suster and Kara Nortman of Upfront Ventures, Square Capital executive Jackie Reses, and indie music Shudder To Think’s frontman Craig Wedren are also featured. Forward by Springboard Enterprises Founder Kay Koplovitz. Keep Your Customers is ideal for business leaders who want to grow without being stuck in the endless grind of new customer acquisition. It shares the strategies and tactics that boost long-term customer value.Who can benefit from reading Keep Your Customers?Business Leaders interested in tying consumer behavior to customer retention through brand loyalty. Entrepreneurs looking to crack the customer relations mystery wide open while they grow their business - not losing clients. Managers and leaders at all levels in all industries who want to improve communication skills across their teams while massively improving the overall customer experience in ways that actually make a difference.
Keep Your Day Job: Leverage Your Side Hustle To Grow Your Corporate Career, Regardless Of What HR Says You Can Do
by Dannie FountainAs millennials and Gen Z grow their influence in the workplace, side hustling and overemployment are emerging from the dark corners of the corporate world—but many companies still resist this trend. How can employees leverage the shifting power dynamic to build their own empires? Build now and ask forgiveness later: this book shows you how. Rich with insights from personal experience and doctoral research, this is the story of more than a decade of side hustling alongside successes, and failures, in a career in corporate America. But more importantly, it is a roadmap on how to successfully incorporate a side hustle into your life in a way that supports your day job too. Not everyone starts a side hustle to eventually quit their day job, and many individuals enjoy and take pride in the dual incomes they can earn this way. This book centers and prioritizes this path. No matter their industry, this book will resonate with readers who have been burned by their side hustle (or fear that they might be), as well as HR professionals who want to support change in corporate America and leaders who value and prioritize innovation to impact their workforce for the better.
Keep Your Donors: The Guide to Better Communications & Stronger Relationships (The\afp/wiley Fund Development Ser. #170)
by Tom Ahern Simone JoyauxWritten by fundraising experts Tom Ahern and Simone Joyaux, Keep Your Donors is a new, winning guide to making disappointing donor retention rates a thing of the past. This practical and provocative book will show you how to master the strategies and tactics that make fundraising communications profitable. Filled with case studies and based in part on the CFRE and AFP job analyses, Keep Your Donors is your definitive guide to getting new donorsand keeping themfor many years to come.
Keep Your Eye on the Marshmallow
by Bob Andelman Joachim De PosadaThe follow-up to the international bestsellers Don't Gobble the Marshmallow...Ever! and Don't Eat the Marshmallow...Yet! After facing many hardships and challenges, former chauffeur Arthur has come out on top, happily married and at the pinnacle of his career. But Arthur has always had a dream of starting his own business. In the face of a difficult economy and his own fears of success, Arthur begins to flounder in his new endeavor and forgets all of the principles his former boss, billionaire Jonathan Patient, taught him. Instead of delaying gratification, Arthur begins to eat his marshmallows again. Based on the landmark Stanford University study, the marshmallow theory details the results of an experiment where children were left alone with a marshmallow and told that if they didn't eat it they would receive an additional marshmallow in fifteen minutes. Years later, researchers discovered that the children who had chosen to wait grew up to become more successful adults than the children who had eaten their marshmallows immediately. In Don't Eat the Marshmallow...Yet! and Don't Gobble the Marshmallow...Ever!, Joachim de Posada revealed to readers that the secret to success is not merely superior intelligence or hard work, but rather the ability to delay gratification. Now, in Keep Your Eye on the Marshmallow, Posada uses the parable of Arthur's struggles after reaching the top to teach us that adhering to the marshmallow principle is especially important in uncertain economic times. True success is more than just financial gain or recognition; it's the ability to balance every aspect of life outside of work--including hobbies, family, and love--in order to enjoy your success, maintain long-term goals, and savor the marshmallows of life.
Keep Your Mind on the Main Thing
by John MaxwellSmart leaders learn from their own mistakes. Smarter ones learn from others' mistakes--and successes. John C. Maxwell wants to help you become the smartest leader you can be by sharing Chapter 11, Keep Your Mind On The Main Thing, of Leadership Gold with you. After nearly forty years of leading, Maxwell has mined the gold so you don't have to. Each chapter contains detailed application exercises and a "Mentoring Moment" for leaders who desire to mentor others using the book.
Keeping At It: The Quest for Sound Money and Good Government
by Paul Volcker Christine HarperThe extraordinary life story of the former chairman of the Federal Reserve, whose absolute integrity provides the inspiration we need as our constitutional system and political tradition are being tested to the breaking point.As chairman of the Federal Reserve (1979-1987), Paul Volcker slayed the inflation dragon that was consuming the American economy and restored the world's faith in central bankers. That extraordinary feat was just one pivotal episode in a decades-long career serving six presidents.Told with wit, humor, and down-to-earth erudition, the narrative of Volcker's career illuminates the changes that have taken place in American life, government, and the economy since World War II. He vibrantly illustrates the crises he managed alongside the world's leading politicians, central bankers, and financiers. Yet he first found his model for competent and ethical governance in his father, the town manager of Teaneck, NJ, who instilled Volcker's dedication to absolute integrity and his "three verities" of stable prices, sound finance, and good government.
Keeping Employees Accountable for Results: Quick Tips for Busy Managers
by Brian Cole MillerAll managers want to hold their employees accountable for results, but few know how. Moving beyond the far-from-ideal annual performance review -- which only evaluates what has already occurred, and not what the manager wants to achieve -- Keeping Employees Accountable for Resultscontains checklists, how-tos, and other tools to manage performance on an ongoing basis. The book gives busy managers quick, step-by-step advice on: * Setting expectations * Monitoring progress * Giving feedback * Following through Light on theory and heavy on practical application, Keeping Employees Accountable for Results gives time-pressed managers the proven, practical information they need to help their people accomplish more."
Keeping Faith: How Christian Organisations Can Stay True to the Way of Jesus
by Stephen Judd John Swinton Kara MartinWe all can think of organisations that were established by Christians that are no longer recognisably Christian. In Keeping Faith, the authors outline the key components of organisational faithfulness – that is, what is needed for Christian organisations to stay true to the way of Jesus. They argue that the old reliance on statements of faith, or a set of Christian values, is insufficient. What is needed is a robust organisational theology that inhabits the enterprise’s structures, management, business policies, practices and relationships and is tailored to the purpose of the organisation.In this important book, you will find: a checklist to determine if your organisation is losing its faithfulness; an outline of some key components of organisational theology; examples, both positive and negative, of theological application in organisations; discussion questions for organisational reflection.With combined global experience in practical theology, running businesses and charities, and integrating faith and work, Judd, Swinton and Martin have created an important and essential book for every Christian organisation.
Keeping Finance Personal: Ditch the “Shoulds” and the Shame and Rewrite Your Money Story
by Ellyce Fulmore&“… a clear, approachable guide to help readers untangle their relationship with money, understand the systems and inequities that impact them, and reclaim financial independence.&”―Edgar Villanueva, bestselling author of Decolonizing WealthAn intersectional approach to personal finance from queer, neurodivergent personal finance educator and TikToker, Ellyce Fulmore. There&’s no magic formula for being &“good with money.&” The perfect budgeting spreadsheet or debt repayment plan will never address the root of your money issues. When Ellyce Fulmore started her journey with personal finance, she was drowning in $35K of debt, had $60 to her name, and avoided looking at her bank account. Her own &“aha&” moment came when she realized that the reason she and so many others have struggled with finances has little to do with being &“bad with money.&” Instead, it has everything to do how identity and lived experience affect financial behaviors. Now in Keeping Finance Personal, Ellyce offers a shame-free, trauma-aware approach that explores the complex, nuanced, and deeply personal relationship between your identity and your money. With chapters exploring topics such as finding safe spaces, personal values, relationship dynamics, family systems, and culture, it&’s clear this is not your typical finance book. Readers will engage with how their upbringing, sense of self, trauma, and mental health impact their decisions, and begin a journey to change their relationship with money. This book is for the woman facing sexism at her local bank, the neurodivergent person struggling with impulse spending, the young adult questioning societal expectations, the 2SLGBTQIA+ couple searching for a place to rent—all the people that don&’t fit into the mold that traditional finance advice is aimed at. Filled with interviews from a diverse range of voices, practical exercises, and tangible tips, Keeping Finance Personal provides a path to develop a healthy money mindset and create a life where financial stability and joy coexist.
Keeping Financial Records For Business
by Robert A. Schultheis Carol Sturzenberger Burton S. Kaliski Daniel H. Passalacqua Nancy LongKeeping Financial Records for Business 9E will give your students a broad knowledge of business operations and the basic skills they need to keep better financial records. The text contains a colorful graphic design and features that will capture students? interest, such as multicultural insights and interviews with individuals who use record keeping in their daily lives. A step-by-step approach to each new task makes it easier for students to master the job skills of record keeping.
Keeping Google "Googley"
by David A. Thomas Boris Groysberg Alison Berkley WagonfeldThis case, set in 2008, examines how Google has worked to avoid potential negative byproducts of rapid growth such as bureaucracy, slow decision-making, lack of visibility, and organizational inconsistency. When the case protagonist, Kim Scott, started with Google in 2004, she wondered if she would still be there in several years as she liked small, entrepreneurial companies. In 2008, she was pleased that Google still had the same entrepreneurial energy that it had when she joined. She and her colleagues reflect on how Google has been able to maintain its culture as the company keeps doubling in size.
Keeping Google "Googley" (Abridged)
by David A. Thomas Boris Groysberg Alison Berkley WagonfeldCase
Keeping HEROes Safe: How IT Can Manage the Risks Inherent in Employee-Driven, Technology-Based Innovations
by Ted Schadler Josh BernoffThere was a time, years ago, when IT security meant locking down your company's network and databases, putting everything behind a firewall, and giving only a few authorized people the password. That's no longer possible in a world in which your employees, armed with groundswell technologies like Facebook, Twitter, YouTube, and Flickr aren't just powerful-they're dangerous. In this chapter, authors Josh Bernoff-coauthor of "Groundswell"-and Ted Schadler address the risks inherent in companies powered by employee HEROes-Highly Empowered and Resourceful Operatives-who are using social technologies to turn themselves into a continuous force for innovation in serving customers. The authors explain that it's not IT's job to try to stop your employees from using social technologies. Instead, IT needs to keep them safe. This requires two changes. First, help HEROes and their managers assess, manage, and mitigate risks. Second, educate your employees about where the guardrails are in social media: 1) Put your name on everything you do; 2) Remember that you are an employee; and 3) Own up to mistakes and fix them. With compelling examples from Kodak, Domino's Pizza, and Cisco, this chapter is a must-read as you consider whether your company is ready to be HERO-powered. This chapter was originally published as Chapter 12 of Empowered: Unleash Your Employees, Energize Your Customers, and Transform Your Business
Keeping International Commitments: Compliance, Credibility and the G7, 1988-1995 (Transnational Business and Corporate Culture)
by Eleonore KokotsisThis study is the first to offer explanations for compliance with G7 commitments by identifying the patterns, explaining the causes and exploring the processes of this compliance from 1988-1995. It provides the only systematic review of the G7's compliance record in the post-Cold War globalizing system of the 1990s and in regard to important environment and development commitments that have often dominated the Summit's agenda during this third cycle of summitry. It draws on explanatory factors for Summit compliance from three bodies of international relations theory-including regime theory, concert theory and the recent extension of regime theory to embrace the effects of domestic political institutions.
Keeping it in the Family at Hayden Saw Company
by John Masko V. G. NarayananIn 2019, Board Chair and third-generation shareholder Helen Fullerton was preparing for a meeting to discuss Ohio-based Hayden Saw Company's (Hayden) future as a family business. As the company entered its fifth decade, the Hayden family was dealing with three distinct pressures. First was the question of how to represent shareholders equitably in a way that would enable the family to move past its history of friction and estrangement. The second question was how to ensure a talented pipeline of family members working at the company as the family dispersed across the U.S. Third and relatedly, was the question of how to ensure informed family representation on the company's board to support its independent directors. To address these pressures, Fullerton had commissioned a family business consultant to generate a series of proposals. The consultant had come back with comprehensive ideas for a shareholders' council, a family office, family employment tracks, and a shareholder director process. Now it was time for Fullerton to review the proposals and decide how to move forward.
Keeping The Millennials
by Jan Ferri-Reed Joanne Sujansky"This is a great book and a must-read for anyone who wants tounderstand the young people who are now or will soon join the workforce. It'sone of the most useful value-added books about the Millennial generation."--Warren Bennis, Distinguished Professor of Management, University of Southern California,and author of On Becoming a Leader"Are you confused trying to understand the younger generation? Keeping the Millennials explores this fascinating generation raised withtechnology and the challenges they bring to the workplace. Read this great book andlearn how to attract, hire, and retain this dynamic new generation!"--Marshall Goldsmith, New York Times and Wall Street Journal #1 bestselling author of What Got You Here Won't Get You There and Succession: Are You Ready?"Keeping the Millennials is a lively and insightful book that'sessential reading for every leader who aspires to enlist the hearts, minds, andspirits of a highly talented new generation that demands cool workplaces but is reluctant to make long-term commitments. Weaving together compelling cases and relevant research with illustrative examples and practical tips, Joanne Sujansky and Jan Ferri-Reed havewritten a balanced and indispensable guide to recruiting, retaining, and developing the workforce that will drive the future of our organizations and our economies."--Jim Kouzes, bestselling coauthor of The Leadership Challenge"I love this book!!! It's fresh as a breaking news flash and as fun to read as yourfavorite blog! Definitely rates an A+ as timely, targeted, and terrific. All managers will clearly see themselves and their employees in crisp new perspectives...and can easily latch on to precise tools to make their organization more competitive in a turbulent reality."--Morris Massey, PhD, creator of the What You Are Is... video training series, EnterpriseMedia.com"Corporations are always concerned about return on investment. Drs. Sujansky and Ferri-Reed have made a clear case about the bottom-line value of keeping Millennials--and creating productive workplace cultures for all generations. This is amust-read for anyone concerned about the retention of these key employees."--Jack Phillips, PhD,Chairman, ROI Institute
Keeping on Track: Maintaining Control
by Harvard Business Review PressKeeping project team members motivated and focused is vital to the success of any project. This chapter focuses on three key responsibilities of project managers that allow them to master conflict and handle problems that might arise. Communication is an essential system that must be in place before an effective project management model is created.
Keeping Ontario Moving: The History of Roads and Road Building in Ontario
by Robert Bradford<p>A comprehensive history of roads and road-building in Ontario. <p>In this beautifully illustrated book, virtually every facet of the road building industry in Ontario is discussed, from labour relations to safety, politics, and financing. Follow the history of road-building technology from the first crude trails hacked through dense forests by homesteaders to the corduroy roads, planks roads, stone roads, macadam pavements, hot mix asphalt pavements, and concrete roads. See how the engineering and construction of bridges has progressed from the first jack pine logs placed across a stream to the complex structures that span international waters and thousands of rivers today. Follow the development of construction equipment from the first steam shovels and cable-operated machines of the late 1800s to diesel-powered machines in the 1940s and later hydraulics. Meet the companies that made the equipment and the people who sold and rented it. <p>From the 1930s forward the early story of roads is told largely by the people who lived and made the history. Over 120 contractors, engineers, government officials, and others were interviewed and the last eighty years of the industry’s history unfolds in the way they remember it. Share their memories and stories, some hilarious and some tragic, as they talk about their projects, their businesses, their successes, and their hardships.</p>
Keeping Patients Safe: Transforming the Work Environment of Nurses
by Institute of Medicine of the National AcademiesBuilding on the revolutionary Institute of Medicine reports To Err is Human and Crossing the Quality Chasm, Keeping Patients Safe lays out guidelines for improving patient safety by changing nurses working conditions and demands. Licensed nurses and unlicensed nursing assistants are critical participants in our national effort to protect patients from health care errors. The nature of the activities nurses typically perform – monitoring patients, educating home caretakers, performing treatments, and rescuing patients who are in crisis - provides an indispensable resource in detecting and remedying error-producing defects in the U.S. health care system. During the past two decades, substantial changes have been made in the organization and delivery of health care - and consequently in the job description and work environment of nurses. As patients are increasingly cared for as outpatients, nurses in hospitals and nursing homes deal with greater severity of illness. Problems in management practices, employee deployment, work and workspace design, and the basic safety culture of health care organizations place patients at further risk. This newest edition in the groundbreaking Institute of Medicine Quality Chasm series discusses the key aspects of the work environment for nurses and reviews the potential improvements in working conditions that are likely to have an impact on patient safety.
Keeping Races in Their Places: The Dividing Lines That Shaped the American City
by Anthony W. Orlando"A book perfect for this moment" –Katherine M. O’Regan, Former Assistant Secretary, US Department of Housing and Urban Development More than fifty years after the passage of the Fair Housing Act, American cities remain divided along the very same lines that this landmark legislation explicitly outlawed. Keeping Races in Their Places tells the story of these lines—who drew them, why they drew them, where they drew them, and how they continue to circumscribe residents’ opportunities to this very day. Weaving together sophisticated statistical analyses of more than a century’s worth of data with an engaging, accessible narrative that brings the numbers to life, Keeping Races in Their Places exposes the entrenched effects of redlining on American communities. This one-of-a-kind contribution to the real estate and urban economics literature applies the author’s original geographic information systems analyses to historical maps to reveal redlining’s causal role in shaping today’s cities. Spanning the era from the Great Migration to the Great Recession, Keeping Races in Their Places uncovers the roots of the Black-white wealth gap, the subprime lending crisis, and today’s lack of affordable housing in maps created by banks nearly a century ago. Most of all, it offers hope that with the latest scholarly tools we can pinpoint how things went wrong—and what we must do to make them right.
Keeping Score: Using the Right Metrics to Drive World Class Performance
by Mark Graham BrownIn Keeping Score, the author contends that metrics must be all-encompassing. They must focus not just on the present, but need to consider the past and future. They also must consider the needs of all participants, including customers, shareholders, and employees. Still one must know exactly what to measure, as measuring everything can be more damaging than measuring nothing. Taking a balanced Baldrige approach, this book shows how to evaluate current approaches to measurement and pinpoint false measurements. It covers the selection of financial metrics, ways to measure employee and customer satisfaction, and methods to track performance and measure quality.
Keeping Score: What You Need To Know To Make Your Credit Score Grow
by Constance CarterIncrease your credit score quickly: Learn the secrets credit repair consultants & attorneys use to repair credit. Get on track to purchase your dream home, buy your dream car, or reduce your interest rate