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Managing Care: How Clinicians Can Lead Change and Transform Healthcare
by Richard BohmerHealthcare systems worldwide are swamped with demand, short of resources, and ill-equipped to respond to global health crises like COVID-19. This book is a guide for reforming healthcare delivery. The way we organize care matters, and the people best positioned to drive this are the clinicians who deliver care. The book offers a framework for transforming healthcare delivery that covers operational design, change management, long-term learning, and organizational environment. It describes the work of leading local operational change; identifies key decisions to be made, actions to be taken, and factors that must be taken into account; and gives clinicians the tools and perspectives they need to lead change.The challenge of modern healthcare is to develop better organizations capable of delivering compassionate and individualized care on a grand scale while preserving the personal relationship between clinician and patient and the quality of care at the ward, operating room, clinic, or practice. Informed by extensive research and experience with systems all over the world, Richard Bohmer shows how organizations may transform by deploying a new workforce of clinical change leaders and how clinicians can take greater control over their own working environments.
Managing Careers and Employability
by Yehuda BaruchCombining a strong theoretical underpinning with a wide range of case studies and practical examples, this authoritative textbook provides a deep understanding of career systems, on both an individual and an organizational level. Taking a global approach, Managing Careers and Employability looks at recent labour market developments and explores contemporary topics such as entrepreneurial careers, career ecosystems and the dark side of careers. A wide range of learning features including reflective questions, key terms and exercises, empower you to reflect on and manage your own career. Online resources include a Tutor’s Guide, containing teaching notes for each chapter, as well as PowerPoint slides that can be adapted and edited to suit specific teaching needs. Suitable for undergraduate and postgraduate students studying career management and related courses. Yehuda Baruch is Professor of Management at Southampton Business School, the University of Southampton.
Managing Careers and Employability
by Yehuda BaruchCombining a strong theoretical underpinning with a wide range of case studies and practical examples, this authoritative textbook provides a deep understanding of career systems, on both an individual and an organizational level. Taking a global approach, Managing Careers and Employability looks at recent labour market developments and explores contemporary topics such as entrepreneurial careers, career ecosystems and the dark side of careers. A wide range of learning features including reflective questions, key terms and exercises, empower you to reflect on and manage your own career. Online resources include a Tutor’s Guide, containing teaching notes for each chapter, as well as PowerPoint slides that can be adapted and edited to suit specific teaching needs. Suitable for undergraduate and postgraduate students studying career management and related courses. Yehuda Baruch is Professor of Management at Southampton Business School, the University of Southampton.
Managing Careers into the 21st Century (Career Development Ser.)
by John Arnold` John Arnold has written a book which will serve well any student or new practitioner in the area of career management, both in terms of explaining how thinking has developed, and in looking forward to the complexities of the future' - Career Path, Institute Personnel and Development `This book has two purposes for education leaders. It provides understanding of the world of pupils will be moving into. More urgently, because it is not yet sufficiently recognised, it provides a framework for us to consider what is happening to teachers' careers now' - School Leadership The book will appeal to several different audiences, particularly those taking human resource modules in MBA and other postgraduate management courses, undergraduates taking special modules in university business schools or psychology departments, and all practising human resource managers, particularly those concerned with career management and (in the UK) those taking the IPD option on career management. The book is not primarily a do-it-yourself career manual, but nevertheless contains much that will assist people to manage their own careers better.
Managing Challenging Clients
by Aryanne OadeDo you need to deliver an effective service to challenging and, at times, unreasonable internal or externa clients? Do you worry that you'll lose business, or suffer damage to your reputation, if you don't handle a particular customer well enough? Do you need to improve the quality of your relationships with your clients in order to secure more repeat and long-term business or to avoid your function being out-sourced? Perhaps you want to know how to handle ambivalent and oppositional client personalities. Perhaps you want to become more skilful at handling customers who appear, at times, obstructive to the work they have asked you to do. Or perhaps you simply want to understand how to work more effectively with clients who are, in the main, troublesome and challenging from your first contact with them onwards. If so, this book is for you. Managing Challenging Clients takes you through a highly practical, personal and insightful process. It will introduce you to a valuable set of tools which will enable you to assess how you go about building, maintaining and managing your client-facing relationships. The book will help you to improve the level of influence you achieve with awkward and challenging clients whether they work for your organization or another employer. Managing Challenging Clients will help you to: Understand how to create and maintain influential, value-added relationships with the most difficult of customers. Recognise where your responsibilities to your clients begin and end. Identify the risks some clients perceive that they face when they place their trust and reputation in your hands. Understand the importance of the interconnected issues of trust, control and involvement to the quality of dialogue you establish with your customers. Extend the range of influencing options available to you when working with your most controlling, manipulative or unreasonable clients. Assess at what point to cease working with a particularly challenging client. Get the best chance of delivering a service which is perceived as value-added even when handling an unreasonable situation and a provoking character. "
Managing Change
by Nic Beech Robert MacintoshThe ability to manage change successfully is an essential part of business. It is a skill that is much valued by employers, and it is therefore one of the most commonly delivered courses. This book helps you to understand three key activities for managing change: diagnosing, explaining and enacting. Both practical and action-oriented, it gives students and managers the tools they need to deal with the messy reality of change. It combines theory and diagnostic tools with practical examples that focus on actions and outcomes. It also includes short vignettes and longer cases, from a range of international contexts, for classroom study or for use on distance learning courses. Managing Change is written for advanced undergraduates and graduate students taking modules on change management, strategy and organizations. Its class-tested approach has been successfully delivered in a wide variety of settings, including over fifty executive short courses with FTSE-listed businesses.
Managing Change (Learning Made Simple Ser.)
by Lesley PartridgeLearning Made Simple books give you skills without frills. They are matched to the main qualifications and written by experienced teachers and authors to make often tricky subjects simple to learn. Every book is designed carefully to provide bite-sized lessons matched to readers' needs.Using full colour throughout and written by leading teachers and writers, Learning Made Simple books build on a rich legacy of over 50 years as leading publishers helping to learn new skills and develop their talents.Whether studying at college, training at work, or reading at home, aiming for a qualification or simply getting up to speed, Learning Made Simple Books will give readers the advantage of easy, well-organized training materials in a handy volume you can refer to again and again. These titles will be promoted direct to training companies and learners, and individuals will be urged to buy them not only by college lecturers but also by trainers at work. These titles will be core stock for years to come.The books are written by experienced HR trainers and will be typeset by PK McBride (an experienced teacher and author of several Learning Made Simples himself). PK McBride has a thorough understanding of the ethos of the LMSs books and his involvement will insure that all titles have a layout and style consistent with the brand. Lesley Partridge has 18 years' experience in the writing, design and development of learning materials aimed at the management and people development market. Lesly trained in educational publishing with Jossey-Bass, Wadsworth, and the University of Claifornia at Berkley Press in the US. Her clients have included ScottishPower, BSkyB, British Gas, Crown Prosecution Service, RNIB and the BBC.
Managing Change (Routledge Library Editions: Management #21)
by Colin CarnallThe purpose of this book, originally published in 1991, is to provide managers with a practical approach to planning and managing significant changes. It will help them to determine the objectives, scope and direction of change and to formulate a structured implementation plan. Managers will learn how to identify and measure the skills needed to handle changes and to define activities that will develop those skills. The workbook incorporates self-assessment exercises, company assessment exercises, and a case-study. This title will be of interest to students of economics, management, and business studies.
Managing Change / Changing Managers
by Julian RandallThe topic of change management presents students with many challenges. One of the most difficult is making sense of the plethora of guru and hero-manager literature.Managing Change/Changing Managers is an innovative textbook that encourages readers to rigorously question popular management theory, presenting a challenging review of existing literature in the change management field. The author brings together an overarching perspective on the most influential writings in the area, but unlike other textbooks, provides a much-needed criritque of the material and its implications for management practice.Arguing that the majority of management guru literature makes the art of managing change appear simple and foolproof when it is not, this text is refreshingly critical, guiding and enhancing the reader's own criticality. The book also draws the best practice out of the traditional theory, using cases to illuminate the practical side to change management.
Managing Change Effectively: Approaches, Methods, And Case Examples
by Donald L. KirkpatrickOne of the most important skills of successful managers is dealing with change. 'Managing Change Effectively' combines philosophical insights with practical applications to help managers effectively incorporate change with the least disruption. 'Managing Change Effectively' details specific approaches and methods for making change decisions and getting changes accepted. From communication to participation, Kirkpatrick shows managers and executives how to make change their ally. Packed with examples that illustrate the principles and procedures for implementing new ideas, policies and strategies for almost any type of organization, this text is a valuable resource for managers at all levels, especially those in training and human resources.
Managing Change and Innovation in Public Service Organizations (Masters in Public Management)
by Kerry Brown Stephen P. OsborneThe context and environment of public services is becoming increasingly complex and the management of change and innovation is now a core task for the successful public manager. This text aims to provide its readers with the skills necessary to understand, manage and sustain change and innovation in public service organizations. Key features include: the use of figures, tables and boxes to highlight ideas and concepts of central importance a dedicated case study to serve as a focus for discussion and learning, and to marry theory with practice clear learning objectives for each chapter with suggestions for further reading.Providing future and current public managers with the understanding and skills required to manage change and innovation, this groundbreaking text is essential reading for all those studying public management, public administration and public policy.
Managing Change and Transition
by Harvard Business School PressHarvard Business Essentials are comprehensive, solution-oriented paperbacks for business readers of all levels of experience. Managing through change and crisis is difficult in any business environment, let alone one as turbulent as managers face today. This timely guide offers authoritative advice on how to recognize the need for organizational change, communicate the vision, prepare for structural change such as M&A, and address emotional responses to downsizing. With tools for managing stress levels and advice on gathering and sharing information during a transition, Managing Change and Transition is an indispensable guide for managers at any level of the organization.
Managing Change at Axis Bank (A)
by Paul M. Healy Rachna TahilyaniAxis Bank is India's third largest private sector bank. In April 2009, Shikha Sharma, an outsider, was appointed as its CEO. She took over from a person who had overseen ten years of rapid growth at the bank. The selection of an outsider as the new CEO surprised many inside and outside the bank. Sharma changed the bank's hierarchical culture, strengthened the core team by appointing new talent where needed, sought to build its core processes and infrastructure, and filled several gaps in its business portfolio. Despite these changes, the stock market continues to undervalue Axis Bank compared with its chief rivals. In light of this, Axis Bank needs to figure out what more it needs to do to ensure that the market values the franchise correctly.
Managing Change at Axis Bank (B)
by Paul M. Healy Rachna TahilyaniAxis Bank is India's third largest private sector bank. In April 2009, Shikha Sharma, an outsider was appointed as its CEO. She took over from a person who had overseen ten years of rapid growth at the bank. The selection of an outsider as the new CEO surprised many inside and outside the bank. Sharma changed the bank's hierarchical culture, strengthened the core team by appointing new talent where needed, sought to build its core processes and infrastructure, and filled several gaps in its business portfolio. Despite these changes, the stock market continues to undervalue Axis Bank compared with its chief rivals. In light of this, Axis Bank needs to figure out what more it needs to do to ensure that the market values the franchise correctly.
Managing Change in Museums and Galleries: A Practical Guide (Routledge Guides to Practice in Museums, Galleries and Heritage)
by Piotr Bienkowski Hilary McGowanManaging Change in Museums and Galleries is the first practical book to provide guidance on how to deal with organisational change in museums, galleries or heritage organisations. Written by two authors who have direct experience of leading change, running change programmes and advising on change in more than 250 museums and galleries, the book identifies the various problems, issues and challenges that any professional in a museum or heritage organisation is likely to encounter and provides advice on how to deal with them. The book’s six parts treat change holistically, and help the reader understand what change entails, prepare for it and lead it, ensure that everyone in the museum is involved, understand what can go wrong and evaluate and learn from it. Each chapter is devoted to a specific challenge that is often encountered during change and is extensively cross-referenced to other relevant chapters. Including a list of helpful resources and suggestions of useful publications for further reading, this book is a unique guide to change in museums. Managing Change in Museums and Galleries is an essential resource for all museum practitioners – whether they be the people in museums and galleries who are leading change, or those affected by change as a leader, a member of staff or a volunteer.
Managing Change in Organizations
by Nadja Sörgärde Stefan SvenningsonManaging Change in Organizations, second edition, explores a broad range of perspectives on change management, encouraging critical reflection and making sense of a complex field of theories. Its unique approach, based around three key perspectives of change, will help you to understand: · How change is accomplished – the tool perspective · What change means for those involved – the process perspective · Why change is initiated (and whether it is necessary) – the critical perspective Updated throughout to include new examples, case studies and exercises, this essential text offers you the chance to learn pragmatic tools for managing change, as well as gain an in-depth understanding of different theories and their values. Stefan Sveningsson is Professor of Business Administration at the School of Economics and Management, Lund University. Nadja Sörgärde is Senior Lecturer in Business Administration at the School of Economics and Management, Lund University.
Managing Change in Organizations
by Nadja Sörgärde Stefan SvenningsonManaging Change in Organizations, second edition, explores a broad range of perspectives on change management, encouraging critical reflection and making sense of a complex field of theories. Its unique approach, based around three key perspectives of change, will help you to understand: · How change is accomplished – the tool perspective · What change means for those involved – the process perspective · Why change is initiated (and whether it is necessary) – the critical perspective Updated throughout to include new examples, case studies and exercises, this essential text offers you the chance to learn pragmatic tools for managing change, as well as gain an in-depth understanding of different theories and their values. Stefan Sveningsson is Professor of Business Administration at the School of Economics and Management, Lund University. Nadja Sörgärde is Senior Lecturer in Business Administration at the School of Economics and Management, Lund University.
Managing Change in Organizations: Develop Your Employees for Business Transformation
by Tony NichollsYou don't have to be a change manager to be managing change. Written for managers, HR and OD professionals, this practical guide tells you everything you need to know to support effective business transformation. Managing Change in Organizations provides practical tips and examples on how to manage the people side of change as well as advice on how to engage staff and support them during times of business flux and uncertainty. There is also expert advice on how to ensure that all change activity in the company is aligned with the overall business goals whether this affects people, practices or processes.There is also expert guidance for HR, OD and management professionals on how to manage staff expectations, communicate change effectively and prioritize wellbeing during times of change. It includes practical tools which explain how to develop everyday activities to support the workforce through noticing, checking-in and navigating. Informed by the author's experience with both public and private sector organizations. this book is crucial reading for all HR and OD professionals as well as line managers needing to manage change in their organizations.
Managing Change in Organizations: How, what and why?
by Dr. Stefan Sveningsson Nadja SörgärdeIn Managing Change in Organizations, Stefan Sveningsson and Nadja Sörgärde explore a broad range of perspectives on change management, encouraging critical reflection and making sense of a complex field of theories. Their unique approach based around three key perspectives of change will help students understand: How change is accomplished – the tool perspective What change means for those involved – the process perspective And Why is change initiated (and is it necessary) – the critical perspective This focus on the common how, what and why questions offers students the chance to learn pragmatic tools for managing change, as well as gain an in-depth understanding of different theories and their value. The book is complemented by a range of online resources including PowerPoint Slides, Multiple Choice Questions, and a selection of SAGE Business Cases and journal articles. Stefan Sveningsson is Professor of Business Administration at the School of Economics and Management, Lund University, Sweden. Nadja Sörgärde is a Senior Lecturer at the School of Economics and Management, Lund University, Sweden.
Managing Change in Organizations: How, what and why?
by Dr. Stefan Sveningsson Nadja SörgärdeIn Managing Change in Organizations, Stefan Sveningsson and Nadja Sörgärde explore a broad range of perspectives on change management, encouraging critical reflection and making sense of a complex field of theories. Their unique approach based around three key perspectives of change will help students understand: How change is accomplished – the tool perspective What change means for those involved – the process perspective And Why is change initiated (and is it necessary) – the critical perspective This focus on the common how, what and why questions offers students the chance to learn pragmatic tools for managing change, as well as gain an in-depth understanding of different theories and their value. The book is complemented by a range of online resources including PowerPoint Slides, Multiple Choice Questions, and a selection of SAGE Business Cases and journal articles. Stefan Sveningsson is Professor of Business Administration at the School of Economics and Management, Lund University, Sweden. Nadja Sörgärde is a Senior Lecturer at the School of Economics and Management, Lund University, Sweden.
Managing Change, Creativity and Innovation
by Constantine Andriopoulos Patrick Dawson"I would urge anyone with an interest in managing organisations, whether they be students or practising managers, to buy this book" - Bernard Burnes, Professor of Organisational Change, Manchester Business School, University of Manchester "Change is truly the one constant in business. As such, the ability to manage change and its drivers of innovation and creativity is essential. Thankfully, Andriopoulos and Dawson offer an exceptional treatise on this domain, insightful and engaging. I encourage management students at all levels to explore this work" - Marianne W. Lewis, Director of Kolodzik Business Scholars, University of Cincinnati Managing Change, Creativity and Innovation brings together comprehensive aspects of change management and creativity management, providing management and HR students with an accessible and wide-ranging resource for study, debate and inspiration. Balancing theory with practice, this book looks at the human side of managing change and creativity, treating them as interdependent aspects of management and organizations. Topics include: - Historical overview of business practice and theory - Understanding creativity and change - Managing individuals, teams and nurturing creativity - The creative economy and future of organizations Features include: - Coverage of all the important recent research in the field - Real-life topical case studies taken from the Financial Times - Interactive resources at the end of each chapter, including questions, exercises, topics for debate, recommended reading and web resources
Managing Change, Creativity and Innovation
by Constantine Andriopoulos Patrick M. DawsonThis bestselling text continues to provide a fresh approach to organisational change by linking it to the key drivers of creativity and innovation, but now contains improved coverage of approaches to change.<P><P> It explores change as a human and social process, looking at the vital role leadership, entrepreneurship and creativity play in change management, rather than viewing it as a series of systems and mechanisms. In doing so, it provides all the theoretical and practical understanding you will need as both a student of change and a future manager.<P>
Managing Change, Creativity and Innovation
by Costas Andriopoulos Professor Patrick DawsonThis book is not available as an inspection copy. For more information contact your local sales representative. A fresh approach to managing organizational change by looking at it as complex, dynamic and messy as opposed to a series of neat, linear stages and processes leading to success. Key to the approach is the idea that change, creativity and innovation all overlap and interconnect rather than being three separate areas of study and that managing the three together is central to organizations having the competitive edge in developing new technologies and techniques, products and services. The book continues to offer practical guidelines as well as a theoretical understanding of change, creativity and innovation. It delivers an equal balance of critical perspectives and sound ideas for organizational change and development and presents the idea that change can be proactive, driven by creativity and innovation. The new edition includes additional change management content including learning, personal change, managing the self, employability, developments in conventional Organizational Development and new emergent forms including appreciative inquiry. Along with a series of rich international case studies, including TNT Australia, Amazon, Leeds Rhinos, Jerusalem Paints, Alpha Pro Pump and KPMG. It is supported by a range of learning and revision aids including reflective exercises, review and discussion questions and hands-on research tasks. All of which help students to reflect on the material covered and provide a source for more open group discussion and debate. A companion website accompanies the book, with additional material including PowerPoint slides for lecturers and video links and access to SAGE journal articles for Students. Suitable for upper-level undergraduates and postgraduate students.
Managing Change, Creativity and Innovation
by Costas Andriopoulos Professor Patrick DawsonThis book is not available as an inspection copy. For more information contact your local sales representative. A fresh approach to managing organizational change by looking at it as complex, dynamic and messy as opposed to a series of neat, linear stages and processes leading to success. Key to the approach is the idea that change, creativity and innovation all overlap and interconnect rather than being three separate areas of study and that managing the three together is central to organizations having the competitive edge in developing new technologies and techniques, products and services. The book continues to offer practical guidelines as well as a theoretical understanding of change, creativity and innovation. It delivers an equal balance of critical perspectives and sound ideas for organizational change and development and presents the idea that change can be proactive, driven by creativity and innovation. The new edition includes additional change management content including learning, personal change, managing the self, employability, developments in conventional Organizational Development and new emergent forms including appreciative inquiry. Along with a series of rich international case studies, including TNT Australia, Amazon, Leeds Rhinos, Jerusalem Paints, Alpha Pro Pump and KPMG. It is supported by a range of learning and revision aids including reflective exercises, review and discussion questions and hands-on research tasks. All of which help students to reflect on the material covered and provide a source for more open group discussion and debate. A companion website accompanies the book, with additional material including PowerPoint slides for lecturers and video links and access to SAGE journal articles for Students. Suitable for upper-level undergraduates and postgraduate students.
Managing Change, Creativity and Innovation
by Patrick Dawson Costas AndriopoulosThis bestselling text brings a fresh and unique approach to managing organizational change, taking the view that change, creativity and innovation are interconnected. It offers a strong theoretical understanding of change, creativity and innovation along with practical guidance and ideas for organizational change and development. The fourth edition comes with: lots of brand-new case studies and examples from around the world extra content on innovation and technology extended discussion and an additional chapter on the people aspects of change that includes culture, sensemaking and temporality Written in an engaging and accessible style, this books is essential for those studying organizational change management or creativity and innovation.