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Knowledge Management in Organizations

by Lorna Uden Darcy Fuenzaliza Oshee I-Hsien Ting Dario Liberona

This book contains the refereed proceedings of the 9th International Conference on Knowledge Management in Organizations (KMO) held in Santiago, Chile, during September 2014. The theme of the conference is "Knowledge Management to Improve Innovation and Competitiveness through Big Data. " The KMO conference brings together researchers and developers from industry and academia to discuss and research how knowledge management using big data can improve innovation and competitiveness. The 39 contributions accepted for KMO 2014 were selected from 89 submissions and are organized in sections on: big data and knowledge management, knowledge management practice and case studies, information technology and knowledge management, knowledge management and social networks, knowledge management in organizations, and knowledge transfer, sharing and creation.

Knowledge Management in Practice

by Anthony J. Rhem

"This evidence-based book provides the framework and guidelines that professionals need for working with the contemporary explosion of data that is creating opportunities and challenges to all phases of our society and commerce." –Larry R. Medsker, Research Professor in Physics and Data Science, The George Washington University Knowledge Management in Practice is a resource on how knowledge management (KM) is implemented. It provides specific KM methods, tips, techniques, and best practices to gain competitive advantage and the most from investing in KM. It examines how KM is leveraged by first responders, the military, healthcare providers, insurance and financial services companies, legal firms, human resources departments, merger and acquisition (M&A) firms, and research institutions. Essential KM concepts are explored not only from a foundational perspective but also from a practical application. These concepts include capturing and codifying tacit and explicit knowledge, KM methods, information architecture, search, KM and social media, KM and Big Data, and the adoption of KM. Readers can visit the book’s companion website, KM Mentor (www.KMMentor.com), where they can access: Presentations by industry leaders on a variety of topics KM templates and instruction on executing KM strategy, performing knowledge transfer, and KM assessments and audits KM program and project implementation guidance Insights and reviews on KM tools Guidance on implementing and executing various KM Methods Specialized KM publications A private secure collaboration community for members to discuss ideas and get expert answers and advice

Knowledge Management in the Pharmaceutical Industry: Enhancing Research, Development and Manufacturing Performance

by Elisabeth Goodman John Riddell

The Pharmaceutical Industry has been undergoing a major transformation since the heady days of 'big pharma' in the 1970s and 80s. Patent expiry, the rise of generics, and the decline of the blockbuster drug have all changed the landscape over the last 10-15 years. It's an environment where products can take 10 years or more to come to market, billions are spent on research and development, jobs are being shed in the western pharma homelands and regulators and the public are more demanding than ever. So what part is Knowledge Management playing and going to play in this vital international industry? Knowledge Management (KM) has many facets from providing comprehensive knowledge bases for workers, through the sharing of advice and problem solving, to providing an environment for innovation and change. This book, focusing on research and development, and manufacturing-based companies, explores how a range of techniques and approaches have been applied in the unique environment of the Pharmaceutical Industry, and examine how it can help the industry in the 21st century. Whilst the book is centered on the Pharmaceutical Industry, its objective will be to discuss and demonstrate how Knowledge Management can be applied in a variety of environments, and with a range of cultural issues. KM practitioners, and potential practitioners, both within and outside the Pharmaceutical Industry, will be able to gain valuable guidance and advice from both the examples of good practice and the lessons learned by the authors and contributors.

Knowledge Management in the Public Sector: A Blueprint for Innovation in Government

by David E McNabb

This comprehensive text introduces public management students and government and nonprofit administrators to the principles and practices of Knowledge Management. The first book to focus exclusively on knowledge management techniques in government agencies, it covers such important concepts as collecting, categorizing, processing, distributing, and archiving critical organization data and information - and then converting and disseminating these resources to all who need to share in the organizational knowledge. Written in an easy-to-read, non-technical style, the book includes a thorough review of the current literature in the field as well as a comprehensive presentation of Knowledge Management techniques. Extensive illustrations, models, checklists, and instructions lead readers through the steps involved in instituting KM programs in government and non-profit agencies.

Knowledge Management in Theory and Practice

by Kimiz Dalkir

A new, thoroughly updated edition of a comprehensive overview of knowledge management (KM), covering theoretical foundations, the KM process, tools, and professions. The ability to manage knowledge has become increasingly important in today's knowledge economy. Knowledge is considered a valuable commodity, embedded in products and in the tacit knowledge of highly mobile individual employees. Knowledge management (KM) represents a deliberate and systematic approach to cultivating and sharing an organization's knowledge base. This textbook and professional reference offers a comprehensive overview of the field. Drawing on ideas, tools, and techniques from such disciplines as sociology, cognitive science, organizational behavior, and information science, it describes KM theory and practice at the individual, community, and organizational levels. Chapters cover such topics as tacit and explicit knowledge, theoretical modeling of KM, the KM cycle from knowledge capture to knowledge use, KM tools, KM assessment, and KM professionals. This third edition has been completely revised and updated to reflect advances in the dynamic and emerging field of KM. The specific changes include extended treatment of tacit knowledge; integration of such newer technologies as social media, visualization, mobile technologies, and crowdsourcing; a new chapter on knowledge continuity, with key criteria for identifying knowledge at risk; material on how to identify, document, validate, share, and implement lessons learned and best practices; the addition of new categories of KM jobs; and a new emphasis on the role of KM in innovation. Supplementary materials for instructors are available online.

Knowledge Management in Theory and Practice (The\mit Press Ser.)

by Kimiz Dalkir

First published in 2011. Routledge is an imprint of Taylor & Francis, an informa company.

Knowledge Management in Theory and Practice, fourth edition (The\mit Press Ser.)

by Kimiz Dalkir

This thoroughly revised fourth edition of the leading knowledge management (KM) textbook offers a comprehensive and accessible overview of the theory and practice of KM.Today&’s knowledge-driven economy raises the stakes for organizations and individuals whose success depends on the effective management of information and knowledge. Knowledge is an asset that is not always easily tapped, especially when embedded in products and in the tacit understanding of highly mobile individual employees. Knowledge management (KM) represents a deliberate and systematic approach to cultivating and sharing an organization's knowledge base. This thoroughly revised new edition of the leading knowledge management textbook offers a comprehensive and accessible overview of the theory and practice of KM. Drawing on ideas, tools, and techniques from such disciplines as sociology, cognitive science, organizational behavior, and information science, it serves as an invaluable resource for students and researchers across information sciences, business, education, and communication. Global in scope and updated to reflect the maturing field, this fourth edition emphasizes optimizing KM and measuring its success and impact in meaningful ways. Fourth edition highlights: Comprehensively updated to integrate the latest theories, practices, and technologies in KMDiscusses not only how to implement but how to sustain successful KM strategies and systems in the long term Includes new coverage of KM governance and the KM ISO standard introduced in 2018Features detailed, real-world vignettes and a wealth of instructor resources, including slides and solutions

Knowledge Management, Leadership, and Innovation in Digital Transformation: Navigating the Future of Organizations (Routledge Studies in Innovation, Organizations and Technology)

by Asha Thomas

Digital technologies have created an opportunity to bring together knowledge management, leadership, and innovation. Any business that wishes to thrive in today's competitive digital landscape must prioritize knowledge management. Leadership in the digital era is about leveraging digital tools to manage knowledge to attain a strategic advantage effectively. Thus, leadership is an essential and central element for knowledge creation, acquisition, utilization, and integration. As a result, this book will focus on knowledge management, leadership, and innovation, all intertwined but not covered in existing research. The book integrates knowledge management, leadership, and innovation into a unified framework in the era of digitization, exploring the benefits knowledge management can bring to organizations adapting to new digital requirements in a dynamic environment. It presents both theoretical and empirical research to synthesize these distinct disciplines in a cohesive body of work. The resulting model will create a useful framework to be applied to future research and further add to practical and theoretical implications. The book is primarily written for scholars, researchers, and advanced students with an interest in the three disciplines and associated fields.

Knowledge Management Primer

by Rajeev K. Bali Nilmini Wickramasinghe Brian Lehaney

The discipline of Knowledge Management (KM) is rapidly becoming established as an essential course or module in both information systems and management programs around the world. Many KM texts pitch theoretical issues at too technical or high a level, or presenting a only a theoretical prescriptive treatment of knowledge or KM modeling problems. The Knowledge Management Primer provides students with an essential understanding of KM approaches by examining the purpose and nature of its key components. The book demystifies the KM field by explaining in a precise, accessible manner the key concepts of KM tools, strategies, and techniques, and their benefits to contemporary organizations. Readers will find this book filled with approaches to managing and developing KM that are underpinned by theory and research, are integrative in nature, and address softer approaches in manifesting and recognizing knowledge.

Knowledge Management Tools

by Rudy Ruggles

The third in the readers series Resources for the Knowledge-Based Economy, Knowledge Management Tools analyzes the use of knowledge management tools in the past, present and future. It helps managers and companies utilize what they know. The selections in this volume were carefully chosen to represent the strengths and weaknesses, and pros and cons of using technology to support knowledge-based activities. They acknowledge that, although tools alone are not the answer to the difficult questions surrounding knowledge management, if utilized effectively tools can open up new realms of innovation and efficiency for today's knowledge-driven businesses.

Knowledge Management Tools and Techniques: Practitioners And Experts Evaluate Km Solutions

by Madanmohan Rao

Knowledge management (KM) - or the practice of using information and collaboration technologies and processes to capture organizational learning and thereby improve business performance - is becoming one of the key disciplines in management, especially in large companies. Many books, magazines, conferences, vendors, consultancies, Web sites, online communities and email lists have been formed around this concept.This practical book focuses on the vast offerings of KM solutions—technology, content, and services. The focus is not on technology details, but on how KM and IT practitioners actually use KM tools and techniques. Over twenty case studies describe the real story of choosing and implementing various KM tools and techniques, and experts analyse the trends in the evolution of these technologies and tools, along with opportunities and challenges facing companies harnessing them. Lessons from successes and failures are drawn, along with roadmaps for companies beginning or expanding their KM practice. The introductory chapter presents a taxonomy of KM tools, identifies IT implications of KM practices, highlights lessons learned, and provides tips and recommendations for companies using these tools. Relevant literature on KM practices and key findings of market research groups and industry consortia such as IDC, Gartner and APQC, are presented.The majority of the book is devoted to case studies, featuring clients and vendors along the entire spectrum of solutions: hardware (e.g. handheld/wearable devices), software (e.g. analytics, collaboration, document management) and content (e.g. newsfeeds, market research). Each chapter is structured along the "8Cs" framework developed by the author: connectivity, content, community, commerce, community, capacity, culture, cooperation and capital. In other words, each chapter addresses how appropriate KM tools and technologies help a company on specific fronts such as fostering adequate employee access to knowledge bodies, user-friendly work-oriented content, communities of practice, a culture of knowledge, learning capacity, a spirit of cooperation, commercial and other incentives, and carefully measured capital investments and returns. Vendor history, product/service offerings, implementation details, client testimonials, ROI reports, and future trends are highlighted.Experts in the field then provide third-party analysis on trends in KM tools and technique areas, and recommendations for KM practitioners.

The Knowledge Management Yearbook 2000-2001

by John A. Woods James Cortada

The Knowledge Management Yearbook is the most current and comprehensive resource available for knowledge management professionals; no other source of information so thoroughly surveys the state of the knowledge management discipline and industry and how they impact businesses and other organizations. Featuring both definitive articles and cutting-edge knowledge management techniques and research contributed by authorities, The Knowledge Management Yearbook covers the nature of knowledge and its management, knowledge-based strategies, knowledge management and organizational learning, and knowledge tools, techniques, and processes. The reference section includes a set of up-to-date directories detailing on-line knowledge management resources, KM publications and organizations, and notable KM Quotes. The glossary of KM terms is increasingly perceived by the industry as a benchmark by which this evolving discipline is defined. The Knowledge Management Yearbook is an indispensable volume for any professional helping to shape his or her organization's knowledge strategy.

The Knowledge Manager's Handbook: A Step-by-Step Guide to Embedding Effective Knowledge Management in your Organization

by Nick Milton Patrick Lambe

The way an organization manages and disseminates its knowledge is key to informed business decision-making, effectiveness and competitive edge. Because knowledge management is not a one-size-fits-all method, you need a framework tailored to your organization and its priorities. The Knowledge Manager's Handbook takes you step by step through the processes needed to define and embed an effective knowledge management framework within your organization. Knowledge management experts Nick Milton and Patrick Lambe draw on their practical experience as consultants and project leaders to guide you through each stage of creating and implementing a knowledge management framework to answer your organization's specific needs. The framework takes into account the four essential aspects of knowledge management - people, processes, technologies and governance - and shows how each of these can be optimized to unlock the value of your organization's knowledge. With international case studies from organizations of all sizes and sectors, and user-friendly templates and checklists to help you implement effective knowledge management procedures, The Knowledge Manager's Handbook is the end to end guide to making a sustainable change in your organization's knowledge management culture.

The Knowledge Manager's Handbook: A Step-by-Step Guide to Embedding Effective Knowledge Management in your Organization

by Nick Milton Patrick Lambe

The way an organization manages and disseminates its knowledge is key to informed business decision-making, effectiveness and competitive edge. The Knowledge Manager's Handbook takes you step by step through the processes needed to define and embed an effective knowledge management framework within an organization. This second edition now includes clear guidance on the best practice requirements from the first ever internationally recognised standard for knowledge management, ISO 30401:2018, as well as content on the impact of AI and data analytics. Nick Milton and Patrick Lambe work through each stage of creating and implementing a knowledge management framework for an organization's specific needs, based around the four essential aspects of knowledge management: people, processes, technologies and governance. With updated international case studies from organizations of all sizes and sectors, along with user-friendly templates and checklists to help implement effective knowledge management procedures, The Knowledge Manager's Handbook is the end-to-end guide to making a sustainable change in the knowledge management culture.

Knowledge Networking: Creating The Collaborative Enterprise

by David Skyrme

Knowledge Networking explains the strategic, organizational and human impact of technologies that support knowledge: the internet, groupware, collaborative technologies. It shows how they can transform organizational practices and help to improve both individual and team performances. Based on proven experience and includes customised toolkits, cases and action plans. From pooling expertise on a sales bid via computer referencing, to improving customer service using the flexible office, the author demonstrates how potential can become practice.Knowledge management is the big management idea currently influencing organizations, and Knowledge Networking explores the global impact of sharing knowledge and expertise. It is a highly practical text which includes customised toolkits, cases and action plans to enable individuals and teams to improve their performance.

Knowledge, Networks and Policy: Regional Studies in Postwar Britain and Beyond (Regions and Cities)

by James Hopkins

‘The region’ has been used to understand and propose solutions to phenomena and problems outside the dominant spatial scale of the twentieth century – the nation state. Its influence can be seen in multiple social science disciplines and in public policy across the globe. But how was this knowledge organised and how were its concepts transmuted into public policy? This book charts the development of the academic field of Regional Studies and the application of its concepts in public policy through its learned society, the Regional Studies Association. In their modern form, learned societies often play a complementary role to universities, offering networks that operate in the spaces between and beyond universities, connecting specialised academics and knowledge and making it possible for them to have impact outside the academy. In contrast to the geographically tangible and popularly understood role of the university, contemporary learned societies are nebulous networks that transcend barriers and whose contribution is difficult to discern. However, the production and dissemination of knowledge would be stunted were it not for the learned society connecting scholars through a network of publications and events. This book traces the intellectual history of regional studies and regional science from the 1960s into the 2000s and the impact of the regional concept in public policy through the changing priorities of government in the UK and Europe. By approaching the history through the Regional Studies Association, it interrogates the role and function of the ‘learned society’ model of organisation in contemporary academia and importance as a knowledge exchange vehicle for public policy influence.

Knowledge, Networks and Power

by Mats Forsgren Ulf Holm Jan Johanson

This book presents more than four decades of research in international business at the Department of Business Studies, Uppsala University. Gradually, this research has been recognized as 'The Uppsala School'. The work in Uppsala over the years reflects a broad palette of issues and approaches. There are, though, some common characteristics of most of the contributions which motivates the 'school' label, beyond the fact that all have their origin in Uppsala. We claim that the dominating workhas been devoted to three basic themes; knowledge as an asset and as a problem, markets as business networks and power within and between organizations. In this book these three themes have been discussed relation to firms' internationalization process and the multinational firm as an organization. A dominating feature of the work done in Uppsala is also its strong emphasis on empirical data as a base for theory development, which often has been collected through personal interviews with Swedish firms.

Knowledge Networks and Tourism (Routledge Advances in Tourism)

by Roger Vaughan Michelle McLeod

The receipt of knowledge is a key ingredient by which the tourism sector can adjust and adapt to its dynamic environment. However although its importance has long been recognised the fragmentation within the sector, largely as a result of it being comprised of small and medium sized businesses, makes understanding knowledge management challenging. This book applies knowledge management and social network theories to the business of tourism to shed light on successful operations of tourism knowledge networks. It contributes specifically to understanding a network perspective of the tourism sector, the information needs of tourism businesses, social network dynamics of tourism business operation, knowledge flows within the tourism sector and the transformation of the tourism sector through knowledge networks. Social Network Analysis is applied to fully explore the growth and maintenance of tourism knowledge networks and the relationships between tourism sector stakeholders in relation to their knowledge requirements. Knowledge Networks and Tourism will be valuable reading for all those interested in successful operations of tourism knowledge networks.

Knowledge Organizations: What Every Manager Should Know

by Jay Liebowitz Thomas J. Beckman

For knowledge management to be successful, the corporate culture needs to be adapted to encourage the creation, sharing, and distribution of knowledge within the organization. Knowledge Organizations: What Every Manager Should Know provides insight into how organizations can best accomplish this goal. Liebowitz and Beckman provide the information companies need for evaluating and planning the steps and processes that will transform their existing organization infrastructure into a "knowledge-based" organization. This easy-to-read guide includes many vignettes, examples, and short cases of organizations involved in knowledge management.

Knowledge, People, and Digital Transformation: Approaches for a Sustainable Future (Contributions to Management Science)

by Leif Edvinsson Florinda Matos Valter Vairinhos Maurizio Massaro Isabel Salavisa

The impacts of the digital transformation on society in general, and particularly on people’s lives, are the subject of increasing debate among policymakers, researchers and industry. This book explores the challenges of this new revolution, identifies solutions, and demonstrates how knowledge management can enable the transition process associated with the digital transformation, guided by the principles of sustainability. Featuring contributions by experts from diverse areas of science and business – on topics ranging from the digital transformation of knowledge management in the public sector, to the creation of sustainable smart cities, regions and countries, and from using AI for business models to food security – it provides a comprehensive discourse on the digital transformation’s impacts on employment, education, governance, social life, sustainability, values, the economy and democracy.

Knowledge Perspectives of New Product Development

by Elias G. Carayannis Dimitris G Assimakopoulos Rafiq Dossani

New Product Development (NPD) is about the ideation, formulation, and implementation of new and superior solutions in the market. Beyond the obvious need for organizations to innovate in order to compete, embedded in any NPD program are knowledge, technological expertise, and the social networks that convert these capabilities into offerings that create value at every level--for customers, industries, communities, and regions. This volume provides an array of knowledge perspective in NPD across multiple levels of analysis and geographic regions, including Europe, the United States, China, Japan, and India, to explore the dynamics of NPD in today's global environment. Presenting case studies from such industries as ICT services, semiconductors, software development, bio-technology, higher education, and even safety for children's toys, and drawing from a variety of theoretical perspectives, including technology and knowledge management, sociology, economic geography, and organizational behavior, the authors highlight critical success and failure factors in NPD. Among the topics covered: New product development teams, including multi-functional and multi-site teamsDe-localization and off-shoring of tasks and processesIndividual competencies and organizational capabilitiesUniversity-industry interactions, high-tech clusters, and technology transfer Technology policy

Knowledge Preservation Through Community of Practice

by Rocco Agrifoglio

This book links knowledge management literature and information systems research to explore the process of knowledge preservation within a community of practice. It contributes to existing literature in different ways. First, it provides a conceptualization of the "community knowledge preservation" process. In contrast to previous knowledge management research, knowledge preservation is thus viewed as a process in its own right rather than an integral part of knowledge creation and sharing. Furthermore, the book also investigates how communities of practice preserve knowledge, by identifying the main mechanisms and tools enabling members to select, store and actualize the explicit and tacit forms of collective knowledge. More in general, the book presents guidance on how to use communities of practice to ensure the preservation of knowledge in development processes, for individuals and organizations alike.

The Knowledge Problems of European Financial Market Integration: Paradoxes of the Market (Routledge Frontiers of Political Economy)

by Troels Krarup

Since the creation of the euro and a European Central Bank, the European Union has persistently pursued financial market integration throughout periods of economic growth, membership enlargements, financial breakdown, and political crisis. While traditionally analysed in terms of clashing ideological orientations and strategic political interests, this book presents a novel and empirically grounded perspective on the issues around financial market integration by approaching them in terms of the knowledge problems facing that actors face. Drawing on European legal texts, policy documents and interviews with regulators, central bankers and financial market professionals, this book is rich in empirical detail which reveals a close-knit set of knowledge problems, or paradoxes, of ‘the market’. These paradoxes are irreducible to a particular political ideology or national interests because they are rooted in the conceptual structure of the European treaties. Moreover, while these knowledge problems present themselves as uncertainties, tensions, and conflicts in practice, they also echo persistent conceptual and theoretical controversies in the field of economics. Indeed, this book demonstrates how ‘the market’ is adopted from economic theory into European treaty law, resulting in central bankers and regulators struggling with knowledge problems and conflicts paralleling classic debates in the academic discipline. This book will be of significant interest to political economists working on European economic integration and money and finance as well as readers of heterodox economics, economic sociology and political and social theory more broadly.

Knowledge Production, Area Studies and Global Cooperation (ISSN)

by Claudia Derichs

Whereas Area Studies and cross-border cooperation research conventionally demarcates groups of people by geographical boundaries, individuals might in fact feel more connected by shared values and principles than by conventional spatial dimensions. Knowledge Production, Area Studies and Global Cooperation asks what norms and principles lead to the creation of knowledge about cross-border cooperation and connection. It studies why theories, methods, and concepts originate in one place rather than another, how they travel, and what position the scholar adopts while doing research, particularly ‘in the field’.Taking case studies from Asia, the Middle East and North Africa, the book links the production of alternative epistemologies to the notion of global cooperation and reassesses the ways in which the concept of connectedness can be applied at the translocal and individual rather than the formal international and collective level.Knowledge Production, Area Studies and Global Cooperation provides an innovative and critical approach towards established means of producing knowledge about different areas of the world, demonstrating that an understanding of pluri-local connectivity should be integrated into the production of knowledge about different areas of the world and the behavioural dimension of global cooperation. By shifting the view from the collective to the individual and from the formal to often invisible patterns of connectedness, this book provides an important fresh perspective which will be of interest to scholars and students of Area Studies, Politics, International Relations and Development Studies. The Open Access version of this book, available at http://www.taylorfrancis.com, has been made available under a Creative Commons Attribution-Non Commercial-No Derivatives (CC-BY-ND) 4.0 license.

Knowledge Production in Organizations

by Kaj U. Koskinen

The systemic view provides a basic approach through which people may advance their understanding of knowledge production in organizations. One of the most important contributions to this systemic view is the theory of social autopoiesis which emphasizes that knowledge production of organizations can only be understood through the view of a social autopoietic system. Recent developments in the field of organization research have started to view organization as a process rather than as entity. The author combines in this book these two approaches - autopoietic systemic view and process thinking - in a way that organizations are seen as processual autopoietic systems.

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