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Managing Religious Diversity in the Workplace: Examples from Around the World
by Stefan Gröschl Regine BendlMany observers propose the exclusion of all religious related aspects from organizational life, others promote a more tolerant approach of certain practices, symbols and ceremonies, and few commentators highlight the values, diverse religious beliefs and experiences that employees could bring to the organization. Arguments, conclusions and recommendations are often contradictory and inconclusive due to the complexity and dividing nature of religion diversity. In Managing Religious Diversity in the Workplace the editors present a selection of essays, conceptual papers, empirical studies and case studies about how religious diversity and spirituality are managed. The book explores how firms address organizational and managerial challenges deriving from the religion diverse backgrounds of their employees. The different contributions discuss policies and practices, how implicit and unmarked religious norms influence the ’managing’ of religious issues in organizations, and what the benefits of a religion diverse workforce are. It also includes contributions which address aspects of spirituality in the workplace, and the role of legal frameworks and their influence on organizations and their policies and practices regarding religion diversity. The perspectives and contributions include a wide range of disciplines by authors from leading academic institutions around the world.
Managing Religious Tourism (CABI Religious Tourism and Pilgrimage Series)
by Razaq Raj Ian Rotherham Alan Clarke Nigel Morpeth Silvia Aulet Kevin Griffin Rong Huang Dr Daniel H Olsen Vreny Enongene Xosé M. Santos Dr Maureen Griffiths Peter Wiltshier Dr Lucrezia Lopez Dr Elisa Piva Stefania Cerutti Dane Munro Dr Maaike De Jong Dr Alexander Grit Xin Lei Hu Sonia Puyol Ramon Canal Esperanca HolgadoManaging Religious Tourism provides a global view of the tools and resources used in demand and supply management, in the context of pilgrimage and religious tourism. With a focus on toolkits and best practices, the book reinforces the quality of service provision and offers a reflection on consumers' perspectives and what drives their purchasing decisions with regards to a variety of destinations. These central themes are complemented by an understanding of management responses to consumer behaviour and mobility, accessibility, individualism and tourism for both sacred and secular purposes. The book also examines the ways in which networks, partnerships and the conceptual stakeholder approach can be employed by religious tourism suppliers working with destination management organisations. The text promotes sustainable development and a triple bottom line focus, with all chapters supporting policy for framing development. Key features include: - Global perspective on tools as well as management approaches and techniques. - Emphasis on sustainability in connecting sacred and secular consumers. - Focus on promoting learning and development within this important tourism sector.
Managing Religious Tourism (CABI Religious Tourism and Pilgrimage Series)
by Razaq Raj Ian Rotherham Alan Clarke Nigel Morpeth Silvia Aulet Kevin Griffin Rong Huang Dr Daniel H Olsen Vreny Enongene Xosé M. Santos Dr Lucrezia Lopez Dr Elisa Piva Stefania Cerutti Dane Munro Dr Maaike De Jong Dr Alexander Grit Xin Lei Hu Sonia Puyol Ramon Canal Esperanca HolgadoManaging Religious Tourism provides a global view of the tools and resources used in demand and supply management, in the context of pilgrimage and religious tourism. With a focus on toolkits and best practices, the book reinforces the quality of service provision and offers a reflection on consumers' perspectives and what drives their purchasing decisions with regards to a variety of destinations. These central themes are complemented by an understanding of management responses to consumer behaviour and mobility, accessibility, individualism and tourism for both sacred and secular purposes. The book also examines the ways in which networks, partnerships and the conceptual stakeholder approach can be employed by religious tourism suppliers working with destination management organisations. The text promotes sustainable development and a triple bottom line focus, with all chapters supporting policy for framing development. Key features include: - Global perspective on tools as well as management approaches and techniques. - Emphasis on sustainability in connecting sacred and secular consumers. - Focus on promoting learning and development within this important tourism sector.
Managing Reputation in The Banking Industry
by Stefano Dell'Atti Annarita TrottaThe topic of reputational crisis in the banking sector has receivedincreasing attention from academics and practitioners. This book presentsexpert contributions that cover three main aspects: first, an extensive reviewof the literature on reputational risk in the banking sector aimed to identifythe relationships between causes, effects, stakeholders, and keyqualitative-quantitative variables involved during the reputational crisis of abank; second, devising a conceptual framework for management of reputational crisisin banking, and finally, testing this framework with the results of anempirical analysis carried out by observing key variables of some known casesof reputational crisis relating to international banks and proposing casestudies regarding the dynamic process of reputation management.
Managing Requirements Knowledge
by Anil Kumar Thurimella Walid MaalejRequirements engineering is one of the most complex and at the same time most crucial aspects of software engineering. It typically involves different stakeholders with different backgrounds. Constant changes in both the problem and the solution domain make the work of the stakeholders extremely dynamic. New problems are discovered, additional information is needed, alternative solutions are proposed, several options are evaluated, and new hands-on experience is gained on a daily basis. The knowledge needed to define and implement requirements is immense, often interdisciplinary and constantly expanding. It typically includes engineering, management and collaboration information, as well as psychological aspects and best practices. This book discusses systematic means for managing requirements knowledge and its owners as valuable assets. It focuses on potentials and benefits of "lightweight," modern knowledge technologies such as semantic Wikis, machine learning, and recommender systems applied to requirements engineering. The 17 chapters are authored by some of the most renowned researchers in the field, distilling the discussions held over the last five years at the MARK workshop series. They present novel ideas, emerging methodologies, frameworks, tools and key industrial experience in capturing, representing, sharing, and reusing knowledge in requirements engineering. While the book primarily addresses researchers and graduate students, practitioners will also benefit from the reports and approaches presented in this comprehensive work.
Managing Responsibly: Alternative Approaches to Corporate Management and Governance (Corporate Social Responsibility)
by Venkataraman NilakantIn the wake of financial meltdown and environmental disaster, employers increasingly demand that managers have an understanding of ethical decision making, corporate social responsibility and values-based management. Business ethics is therefore increasingly being taught in business schools and is a rapidly developing research topic. Managing Responsibly explores the limitations of the thinking that dominates Western corporate and business culture. Contributors then draw on non-Western traditions and experience to suggest workable inter-cultural models to enhance organizational effectiveness in an increasingly globalised environment. With chapters written by specialists in economics, management, ethics, health sciences and history, the editors - one a historian and one a management specialist - ensure a truly interdisciplinary overall approach. Part One highlights the acute need for less self-interested approaches to management if local and global communities and the environment are to escape on-going damage and exploitation. Part Two draws on values from Indian and Maori traditions to propose alternatives to Western models of business ethics. Part Three suggests ways of approaching the challenges of developing sustained ethical leadership in the contemporary globalised economy. This original addition to Gower's Corporate Social Responsibility Series will appeal to a wide range of teachers, researchers and higher level students of management, as well as practitioners participating in executive development programmes. It will also serve the needs of those with a more specialist interest in business ethics and in sustainable and responsible management.
Managing Risk
by Daniel Dresner Jonathan Armstrong Mark Rhys-JonesManaging Risk: Technology and Communications is a practical guide to the effective management of technology and communications risks. Frequent high profile scares, like the Sasser worm and WiFi vulnerabilities, make a proactive approach essential and this book shows you how to put in place expedient checks, balances and countermeasures.Business networks are threatened by a host of factors, from employee abuse to non-compliance with data protection and libel laws, from hacker attacks to viruses and from extortion and terrorism to natural disaster.The costs of failing to manage systems risks can be immense and go beyond simple loss of productivity or even fraudulent losses to brand damage, theft of business secrets, expensive litigation, diminished customer confidence and adverse impacts on personnel and share value. This practical handbook includes examples, checklists and case studies to help you manage such hazards.The book covers:• accessibility of information;• acceptable use of information;• directors’ legal duties;• general legal compliance;• protecting networks from external and internal threats;• encouraging security awareness at management and employee level;• reputational risk management; and• national and international risk and security standards.Managing Risk: Technology and Communications is the indispensable work of reference for IT and technology managers, HR managers, IT legal advisors, company secretaries and anyone seeking practical guidance on technology risks and their management.
Managing Risk and Creating Value with Microfinance
by Mike Goldberg Eric Palladini'Managing Risk and Creating Value with Microfinance' brings together the latest information on microfinance institutional sustainability from leading international experts and microfinance practitioners in four Latin American countries. Each chapter focuses one topic: risk management; good governance; interest rates; microinsurance; housing microfinance; microleasing; disaster preparedness; or new technologies. The papers in the book are the result of a series of meetings financed by the United Kingdom's Department for International Development and supported by the World Bank's Global Development Learning Network. The Bank engaged practitioners in these four countries in response to a movement in some South American governments to impose policies and practices that would, in the long run, reduce the microfinance institutions' (MFIs') sustainability. The meetings were designed to strengthen MFIs by disseminating innovative approaches in the above eight areas, promoting a South-South dialogue, encouraging greater ties between these MFIs, and highlighting the Bank's ability to mobilize international experts and local practitioners. The discussions took place between 2006 and 2008. 'Managing Risk and Creating Value with Microfinance' covers risk management topics such as risk management systems, good governance, interest rates, and microinsurance. The authors present information on new product development and efficient delivery methodologies including housing microfinance, microleasing, disaster preparedness, and new technologies. A Web site (www.dgroups.org) provided a forum for further discussion and knowledge sharing. 'Managing Risk and Creating Value with Microfinance' is intended for MFI board members, managers, and staff, students and professors of microfinance, and government regulators and supervisors.
Managing Risk and Performance
by Douglas W. Webster Thomas StantonDiscover analytical tools and practices to help improve the quality of risk management in government organizationsFederal agencies increasingly recognize the importance of active risk management to help ensure that they can carry out their missions. High impact events, once thought to occur only rarely, now occur with surprising frequency. Managing Risk in Government Agencies and Programs provides insight into the increasingly critical role of effective risk management, while offering analytical tools and promising practices that can help improve the quality of risk management in government organizations.Includes chapters that contribute to the knowledge of government executives and managers who want to establish or implement risk management, and especially Enterprise Risk Management (ERM), in their agenciesFeatures chapters written by federal risk managers, public administration practitioners, and scholarsShowing government officials how to improve their organization's risk management capabilities, Managing Risk in Government Agencies and Programs meets a growing demand from federal departments and agencies that find themselves increasingly embarrassed by risky events that raise questions about their ability to carry out their missions.
Managing Risk and Reward in the Entrepreneurial Venture
by Michael J. RobertsDiscusses techniques entrepreneurs use to manage risk and reward in the early stages of the venture.
Managing Risk and Security in Outsourcing IT Services: Onshore, Offshore and the Cloud
by Frank SiepmannWith cloud computing quickly becoming a standard in today's IT environments, many security experts are raising concerns regarding security and privacy in outsourced cloud environments-requiring a change in how we evaluate risk and protect information, processes, and people.Managing Risk and Security in Outsourcing IT Services: Onshore, Offshore and
Managing Risk and Uncertainty: A Strategic Approach
by Richard FribergA comprehensive framework for assessing strategies for managing risk and uncertainty, integrating theory and practice and synthesizing insights from many fields. This book offers a framework for making decisions under risk and uncertainty. Synthesizing research from economics, finance, decision theory, management, and other fields, the book provides a set of tools and a way of thinking that determines the relative merits of different strategies. It takes as its premise that we make better decisions if we use the whole toolkit of economics and related fields to inform our decision making.The text explores the distinction between risk and uncertainty and covers standard models of decision making under risk as well as more recent work on decision making under uncertainty, with a particular focus on strategic interaction. It also examines the implications of incomplete markets for managing under uncertainty. It presents four core strategies: a benchmark strategy (proceeding as if risk and uncertainty were low), a financial hedging strategy (valuable if there is much risk), an operational hedging strategy (valuable for conditions of much uncertainty), and a flexible strategy (valuable if there is much risk and/or uncertainty). The book then examines various aspects of these strategies in greater depth, building on empirical work in several different fields. Topics include price-setting, real options and Monte Carlo techniques, organizational structure, and behavioral biases. Many chapters include exercises and appendixes with additional material. The book can be used in graduate or advanced undergraduate courses in risk management, as a guide for researchers, or as a reference for management practitioners.
Managing Risk in Agriculture: A Development Perspective
by Jean-Paul Chavas J Brian Hardaker Lu Liu Ricardo Fort Juan Dominguez Fulco Ludwig Tahirou Abdoulaye Rachidi Aboudou Aminou Arouna Victor Barrera Toritseju Begho Marrit Van Berg Pratap S. Birthal Martina Bozzola Selina Bruns Simone Cerroni Marcella D’Souza Ali Essossinam Hongli Feng Jaweriah Hazrana David A. Hennessy Maman H. Karmana Aditya R. Khanal Seo Woo Lee Sergio H. Lence Abel-Gautier Kouakou Alfons G.J.M. Lansink Wanglin Ma Hui Mao Miranda P.M. Meuwissen Digvijay S. Negi Kehinde Odeniyi Asis Kumar Senapati Ariel Singerman Arjuna Srinidhi Ruggiero Rippo Nicholas Tyack Puneet Vatsa Alexis H. Villacis H. Holly Wang Saskia E. Werners Tesfamicheal Wossen Eliana Wulandari Xiaoheng Zhang Hongyun ZhengThe book addresses and documents farmers' risks in developing and emerging economies. It draws lessons from experimental economics on measuring risk preferences, attitudes, gender differences in managing risks, and risk management strategies in countries across Africa and Asia. It argues policy makers, especially in emerging economies, need a better understanding of farmers' attitudes toward risk and choices of risk management strategies when designing policies to support production agriculture. The book includes chapters on three themes: understanding risk attitudes and preferences; using experimental economics to measure risk, preferences, and risk management strategies; and understanding climate change, risk, and risk management. The book critically examines the currently held beliefs about risk preference, attitudes, and empirical estimation of risk management strategies, emphasizing developing and emerging economies (DEE). "The agricultural development space is an inherently risky one and this welcome collection belatedly helps to plug an important hole." Jock R. Anderson, Emeritus Professor of Agricultural Economics, University of New England, Armidale, Australia "Over time, agricultural production practices have evolved, as have the markets and value chains for food and agricultural products. A constant consideration, however, and one that continues to define agriculture worldwide, is risk. The risks that impinge on agriculture come in all shapes and sizes. Of course, production risks are ubiquitous. But so are market risks. And the same is true for macroeconomic and financial risks and the risks associated with an evolving climate. This book will be a valuable, comprehensive resource for any applied economist desiring to understand the risk management principles relevant to modern food and agricultural systems." Matthew Holt, Prof. and head of the Department of Agricultural and Applied Economics, Virginia Tech University, Blacksburg, VA, USA.
Managing Risk in High-Stakes Faculty Employment Decisions
by Terry L. Leap Julee T. FloodUnderstanding the risks involved in hiring new faculty is becoming increasingly important. In Managing Risk in High-Stakes Faculty Employment Decisions Julee T. Flood and Terry Leap critically examine the landscape of US institutions of higher learning and the legal and human resource management practices pertinent to college and university faculty members. To help minimize the potential pitfalls in the hiring and promotion processes, Flood and Leap suggest ways that risk management principles can be applied within the unique culture of academia.Claims of workplace harassment and discrimination, violation of free speech and other First Amendment rights, social movements decrying unequal hiring practices, and the growing number of non-tenure track and adjunct faculty, require those involved in hiring and promotion decisions to be more knowledgeable about contract law, best practices in hiring, and risk management, yet many newly appointed administrators are often not sufficiently trained in these matters or in understanding how they might be applied in an academic setting. Human resource departments, hiring committees, department chairs, and academics seeking faculty jobs need resources such as Managing Risk in High-Stakes Faculty Employment Decisions now more than ever. Outlines critical issues affecting U.S. higher education Analyzes the social and psychological biases that can arise during hiring, promotion, and tenure decisions Discusses contract and constitutional law from the perspective of institutions of higher learning Illustrates complex interactions that shape contractual, constitutional, and collegial issues in institutions of higher learning Examines contract rights and controversies for tenured and tenure-track faculty Describes how risk management processes can help to deal with these complicated, but critical, issues Addresses constitutional issues associated with academic freedom and free speech on campus Investigates the nebulous, but important, issue of collegiality Discusses the future for institutions of higher learning in hiring faculty
Managing Risk in Projects (Fundamentals Of Project Management Ser.)
by David HillsonProjects are risky undertakings, and risk management is recognised as an integral part of managing the project. Managing Risk in Projects places risk management in its proper context in the world of project management and beyond, emphasising the central concepts essential to understanding why and how risk management matters, and presenting proven practical approaches to addressing risk in any project.The risk management world has changed significantly since the first edition, with advances in risk management practice reflected by changes in international standards and guidelines, as well as significant developments in their implementation. This second edition reflects these changes, and has been completely updated to address progress in the practical application of risk management to projects. Two new chapters have been added, the first discussing how to manage risk in complex projects, and the second considering the role and influence of risk leaders outside the project arena in setting the context and environment for successful risk management. New material also addresses enterprise risk management and risky decision-making.Throughout, the book offers a concise description of current best practice in project risk management whilst introducing the latest developments, to enable project managers, project sponsors and others responsible for managing risk on projects to do just that – effectively.
Managing Risk in Projects (Fundamentals of Project Management)
by David HillsonProjects are risky undertakings, and modern approaches to managing projects recognise the central need to manage the risk as an integral part of the project management discipline. Managing Risk in Projects places risk management in its proper context in the world of project management and beyond, and emphasises the central concepts that are essential in order to understand why and how risk management should be implemented on all projects of all types and sizes, in all industries and in all countries. The generic approach detailed by David Hillson is consistent with current international best practice and guidelines (including 'A Guide to the Project Management Body of Knowledge' (PMBoK) and the 'Project Risk Management Practice Standard' from PMI, the 'APM Body of Knowledge' and 'Project Risk Analysis & Management (PRAM) Guide' from APM, 'Management of Risk: Guidance for Practitioners' from OGC, and the forthcoming risk standard from ISO) but David also introduces key developments in the risk management field, ensuring readers are aware of recent thinking, focusing on their relevance to practical application. Throughout, the goal is to offer a concise description of current best practice in project risk management whilst introducing the latest relevant developments, to enable project managers, project sponsors and others responsible for managing risk in projects to do just that - effectively.
Managing Risk of Supply Chain Disruptions (Routledge Advances In Risk Management Ser.)
by Shouyang Wang Kin Keung Lai Tong Shu Shou Chen Xizheng ZhangThis book discusses important issues related to managing supply chain disruption risks from various perspectives. It explores the essence and principles relating to managing these risks and provides the framework and multi-goal model groups for managing such risks. The book also discusses research development of managing supply chain disruptive risks, supply chain risk conduction and loss assessment methods of supply chain disruptive events. It also includes the consideration of supply chain coordinating models in the cases of demand and supply disruption risks. It also deals on the subject of managing models of supply chain disruption risks by looking at manufacturers and responding decision methods oriented towards demand in disruption and coordination. It also summarizes the relevant findings and provides future research questions and orientations. The book will contributes significantly to the growing body of knowledge concerning the theory of managing supply chains.
Managing Risk: Scanning the Hazy Horizon
by Harvard Business Review PressHedging risks during the project planning process helps to mitigate those risks later on. Built into every project plan are certain assumptions about time, money, and performance of team members. Although it is impossible to avoid some risk, this chapter shows that crafting a strong management framework makes it easier to deal with unforeseen adverse developments as they arise.
Managing Risk: The HR Contribution
by John Stevens Vicki Jeynes Elvis Cotena Mark EdelsonThis handbook is a one-stop guide that sets out a strategic approach for understanding and managing HR risks. Managing Risk: The HR Contribution will enable the user to understand how managing HR risks will benefit their organisation. It will also assist the user to put into place a practical strategy for managing risks associated with employees from recruitment through to the close of the employee/employer relationship.This book will be of particular interest to organisations looking for a strategic, integrated approach linked to business risk management and corporate governance.
Managing Risk: Which IT Risks Are Worth Taking?
by Robert D. Austin Richard L. Nolan Shannon O'Donnell"The Adventures of an IT Leader" invites readers to "walk in the shoes" of Jim Barton, the new CIO of the fictional IVK Corporation, as he spends a difficult year learning effective information technology leadership, sidestepping the pitfalls that make the CIO job the most volatile, high-turnover job in the business. After several months of both turmoil and improved performance for the fictional IVK Corporation, Barton sits down with his CEO to discuss options for risk management and reduction. Although a company can never be sure of complete protection against risk, they consider the costs and benefits of different approaches. This chapter is excerpted from "The Adventures of an IT Leader."
Managing Risks In The European Periphery Debt Crisis
by George ChristodoulakisThe European Periphery Debt Crisis (EPDC) has its roots in the structural characteristics of the individual economies affected. This book offers a full diagnosis of the EPDC, its association to the national and international structural characteristics and a full analysis from a risk management point of view of the available policy options.
Managing Risks in Commercial and Retail Banking
by Amalendu GhoshA practical guide to the practices and procedures of effectively managing banking risks Managing Risks in Commercial and Retail Banking takes an in-depth, logical look at dealing with all aspects of risk management within the banking sector. It presents complex processes in a simplified way by providing real-life situations and examples. The book examines all dimensions of the risks that banks face--both the financial risks--credit, market, and operational--and the non-financial risks--money laundering, information technology, business strategy, legal, and reputational. Focusing on methods and models for identifying, measuring, monitoring, and controlling risks, it provides practical advice backed up by solid theories, without resorting to the use of complicated mathematical and statistical formulas. Author Amalendu Ghosh exposes topics that are usually absent in books on managing banking risk--such as design of control framework, risk management architecture, credit risk rating, risk-based loan pricing, portfolio analysis, business continuity planning, and corporate governance. Author has extensive experience with a variety of major banks and institutions worldwide and brings a fresh perspective in the wake of the global finance crisis Presents a novel approach using models of the credit risk rating of different types of borrowers, the methodology for assigning weights for deriving the rating, and the scoring process Covers the essentials of corporate governance and options for credit risk assessment in line with the recommendations made in the New Basel Capital Accord Explains the methodology of risk-based internal audit, including techniques to enable bank branches to switch over from the old transaction-based audit methods With its logical sequence of the aspects of risk management, the book's layout is ideal for presentations, making it a handy tool for risk management training
Managing Risks in Digital Transformation: Navigate the modern landscape of digital threats with the help of real-world examples and use cases
by Ashish Kumar Shashank Kumar Abbas Kudrati Sarah Armstrong- SmithSecure your business in a post-pandemic world: Master digital risk identification and defensePurchase of the print or Kindle book includes a free PDF eBookKey FeaturesBecome well-versed with sophisticated system-level security risks and the zero-trust frameworkLearn about remote working risks, modern collaboration, and securing the digital data estateKeep up with rapidly evolving compliances and regulations and their impact on cyber risksBook DescriptionWith the rapid pace of digital change today, especially since the pandemic sped up digital transformation and technologies, it has become more important than ever to be aware of the unknown risks and the landscape of digital threats. This book highlights various risks and shows how business-as-usual operations carried out by unaware or targeted workers can lead your organization to a regulatory or business risk, which can impact your organization's reputation and balance sheet.This book is your guide to identifying the topmost risks relevant to your business with a clear roadmap of when to start the risk mitigation process and what your next steps should be. With a focus on the new and emerging risks that remote-working companies are experiencing across diverse industries, you'll learn how to manage risks by taking advantage of zero trust network architecture and the steps to be taken when smart devices are compromised. Toward the end, you'll explore various types of AI-powered machines and be ready to make your business future-proof.In a nutshell, this book will direct you on how to identify and mitigate risks that the ever- advancing digital technology has unleashed.What you will learnBecome aware of and adopt the right approach to modern digital transformationExplore digital risks across companies of all sizesStudy real-world cases that focus on post-pandemic digital transformationUnderstand insider threats and how to mitigate vulnerability exploitationGet to know how cyberwarfare targets infrastructure and disrupts critical systemsDiscover how implementing a regulatory framework can safeguard you in the current and future data landscapesWho this book is forThis book is for three categories of readers—those who own a business and are planning to scale it; those who are leading business and technology charters in large companies or institutions; and those who are academically or disciplinarily targeting cybersecurity and risk management as a practice-area.Essentially, this book is for board members, and professionals working in IT, GRC, and legal domains. It will also help technology leaders, including chief digital officers, chief privacy officers, chief risk officers, CISOs, CIOs, as well as students and cybersecurity enthusiasts with basic awareness of risks to navigate the digital threat landscape.
Managing Robotics in Retail: A Service Systems Perspective (Markt- und Unternehmensentwicklung Markets and Organisations)
by Patrick MeyerThis book answers the question of how to manage service robots in brick-and-mortar dominated retail service systems to allow for key stakeholders’ adoption and to foster value co-creation. It starts by demonstrating the scientific relevance of the topic as well as deriving a set of promising research questions. After introducing service-dominant logic as a theoretical research lens and elucidating service systems along with their underlying concept of value co-creation as relevant key concepts, five studies are presented. The author´s findings show that understanding and differentiating between consensus, shared and idiosyncratic drivers of and barriers to the adoption of service robots in retail service systems by all key stakeholders, i.e. customers, frontstage employees, and retail managers, is crucial to be able to fully cope with the complexity inherent in the adoption of service robots in service organizations. Moreover, the designed and evaluated artifact fosters a paradigm shift from a one-time technology introduction to a continuous technology management approach including iterations of experimenting, piloting, and implementing.
Managing SMEs in Times of Rapid Change, Uncertainty, and Disruption: A Gentle Introduction to Qualitative and Quantitative Methods of Risk Management (Future of Business and Finance)
by Herfried KohlIn an era of rapid technological change and growing uncertainties, this book equips managers and engineers with vital risk management tools. Addressing challenges such as pandemics, supply chain disruptions, and political tensions, it blends qualitative and quantitative approaches to modern risk management. The first half explores enterprise risk management, including business continuity, compliance, and crisis management. The second half focuses on quantitative methods, featuring a mathematical bootcamp on probability, statistics, and Monte Carlo simulations, with detailed case studies. Designed for beginners and intermediate professionals, it also benefits students seeking a comprehensive overview of risk management. The book draws on the author's extensive experience as a manager, trainer, and auditor, offering practical, tested solutions. While tailored to the needs of SMEs, the concepts are applicable to all organizations. This book stands out for its balanced treatment of both qualitative and quantitative aspects, providing numerous examples and complete solutions for practice.