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Lean Six Sigma for Engineers and Managers: With Applied Case Studies
by Matthew John FranchettiThis book introduces Lean Six Sigma (LSS) to engineers and managers interested in implementing LSS at their organizations. The book provides a detailed roadmap and industry examples to aid readers in understanding and implementing the LSS system. This book discusses the LSS process to define improvement needs, measure current business performance, analyze performance results using statistical tools, improve business and financial results, and control peak business performance.
Lean Six Sigma For Leaders: A practical guide for leaders to transform the way they run their organisation
by Martin Brenig-Jones Jo DowdallA refreshingly practical guide to real-world continuous improvement Lean Six Sigma for Leaders presents a no-frills approach to adopting a continuous improvement framework. Practical, down-to-earth and jargon-free, this book outlines the basic principles and key points of the Lean Six Sigma approach to help you quickly determine the best course for your company. Real-world case studies illustrate implementation at various organisations to show you what went right, what went wrong, what they learned and what they would have done differently, giving you the distilled wisdom of hundreds of implementations with which to steer your own organisation. Written from a leader's perspective, this quick and easy read presents the real information you need to make informed strategic decisions. While many organisations have implemented either Lean or Six Sigma, there is a growing interest in a combined approach; by implementing the most effective aspects of each, you end up with a more potent, adaptable system that benefits a wider range of organisations. This book shows you how it works, and how to tailor it to your organisation's needs.
Lean Six Sigma for Small and Medium Sized Enterprises: A Practical Guide
by Jiju Antony S. Vinodh E. V. GijoIt is no secret that Lean Six Sigma (LSS) is not as popular with small and medium-sized enterprises (SMEs) as it is with larger ones. However, many SMEs are suppliers to larger entities who are pushing for superior quality and world-class process efficiencies from suppliers.Lean Six Sigma for Small and Medium Sized Enterprises: A Practical Guide provides a roadmap for the successful implementation and deployment of LSS in SMEs. It includes five real-world case studies that demonstrate how LSS tools have been successfully integrated into LSS methodology. Simplifying the terminology and methodology of LSS, this book makes the implementation process accessible. Supplies a general introduction to continuous improvement initiatives in SMEs Identifies the key phases in the introduction and development of LSS initiatives within an SME Details the most powerful LSS tools and techniques that can be used in an SME environment Provides tips on how to make the project selection process more successful This book covers the fundamental challenges and common pitfalls that can be avoided with successful introduction and deployment of LSS in the context of SMEs. Systematically guiding you through the application of the Six Sigma methodology for problem solving, the book devotes separate chapters to the most appropriate tools and techniques that can be useful in each stage of the methodology.Keeping the required math and statistics to a minimum, this practical guide will help you to deploy LSS as your prime methodology for achieving and sustaining world-class efficiency and effectiveness of critical business processes.
Lean Six Sigma for the Office: Integrating Customer Experience for Enhanced Productivity
by James William MartinHistorically, the integration of manufacturing methodologies into the office environment has proven to be problematic. Part of the difficulty lies in the fact that process workflows tend to be globally dispersed and thus rely heavily on information technology. But in complex service systems that contain a mix of employees, consultants, and technology, standardized protocols have been shown to reduce cycle time and transactional cost as well as improve quality. The successful application of Lean methodologies to improve process workflows is an efficient way to simplify operations and prevent mistakes. In Lean Six Sigma for the Office , Six Sigma guru James Martin presents proven modifications that can be deployed in offices, particularly those offices involved with global operations. Making use of Kaizen and Six Sigma concepts, along with Lean manufacturing principles, this book instructs managers on how they can improve operational efficiency and increase customer satisfaction. The author brings experience gleaned from his application of these methodologies in a myriad of industries to create a practical and hands-on reference for the office environment. Using a detailed sequence of activities, including over 140 figures and tables as well as checklists and evaluation tools, he demonstrates how to realize the rapid improvement of office operations, and how to eliminate unnecessary tasks through value stream mapping (VSM). The book also emphasizes the importance of strategic alignment of Kaizen events and the impact of organizational culture on process improvement activities. Latter chapters in the book discuss key elements of a change model in the context of transitional improvements as they relate to the process owner and local work team. By applying the proven principles found in this book, effective and sustainable organizational change can be accomplished, efficiency can be improved, and mistakes can be eliminated. This 2nd edition provides insight into the new tools and methods Lean Six Sigma process improvement professionals need to improve customer experience and increase productivity within high transaction processes across complex information technology ecosystems. It is one-stop self-contained reference for the application of Lean Six Sigma methods enhanced by powerful approaches for process improvement in highly complex service processes. Several new leading-edge topics are integrated into this new edition, such as: • The "voice of” customers, suppliers, employees and partners • Design Thinking Alignment • Ecosystems in Information Technology • Metadata Definition and Lineage • Information Quality Governance • Big Data Collection and Analytics • Mapping High Volume Transactions through Systems • Robotic Process Automation Applications • Automating for Solution Sustainability • Governing Organizations • Data Privacy (General Data Protection Regulation)
The Lean Six Sigma Guide to Doing More With Less
by Mark O. George"Our Lean Six Sigma deployment of the concepts and tools described in this book is transforming our business--with tangible benefits for our employees, customers, suppliers, and shareholders."--Jeffrey Herzfeld, Sr. Vice President and General Manager,Teva Pharmaceuticals USA"We have deployed the holistic Lean Six Sigma strategy describedby Mark George across our enterprise. It is providing remarkablereturns for Unum."--Bob Best, Chief Operating Officer, Unum"The Lean Six Sigma Guide to Doing More with Lesspresents a comprehensive view of operations transformation, theapproaches required for success, leadership's role, and thecompetitive advantage that results. Transformational changes areenabling us to do more with less, by investing and workingsmarter."--Ted Doheny, President and COO, Joy Mining Machinery
Lean Six Sigma in Banking Services: Operational and Strategy Applications for Theory and Practice (Future of Business and Finance)
by Vijaya Sunder M L. S. GaneshThis book explores a range of prospective avenues, models, and operational and strategic approaches to Lean Six Sigma (LSS), a contemporary Continuous Improvement (CI) practice for achieving a quality-based competitive edge in organisations. Lean Six Sigma project case studies from banking organizations help to illustrate the operational dimensions of LSS, while the case-specific and cross-case analyses presented here demonstrate its strategic value. While the case data used to arrive at the findings come from the Banking firms, it allows generalizability beyond the Banking and Financial Services sector. The book contends that LSS is not merely a CI practice, but a higher-order organizational capability, more precisely a dynamic capability, that allows firms to gain a competitive edge based on quality. Addressing the interests of practitioners and researchers alike, the book strikes a balance between theory and practice. For practitioners, it offers guidance on using LSS to gain a competitive advantage, and on evidence-based practice in quality management and operational excellence. For researchers, it presents a wealth of literature and expands the body of knowledge on quality management. Accordingly, the book is of immense value to both practitioners and researchers, helping the former unlock the value of LSS as both an operational and strategic resource, and highlighting potential research directions and applications for the latter.“This book provides a deep understanding of Lean Six Sigma applications. It inspires by transferring the principles of the concept into uncommon areas of operations and management behind the usual quality and project management. While reading the book I got hit by a great idea of applying Lean Six Sigma in my digital business as well. My impression at the end of the book was that sky is the limit for the right employment of Lean Six Sigma, especially while viewing it from a dynamic capabilities’ lens. Readers of this book will surely receive insights for improving their business processes both operationally and strategically. Although the book is focused on banking, it is actually suitable for a really wide audience. This is a brilliant piece of research as a book that will serve as a guide for transformation by the prism of Lean Six Sigma.” - Professor. Dr. ZornitsaYordanova, Chief Assistant Professor of Innovation Management, University of National and World Economy, Sofia, Bulgaria “Lean Six Sigma needs to be understood from a systems perspective and there exists a huge knowledge gap in this area of finding holistic solutions to business problems. This book is a very welcome work that addresses this call. It integrates quality management resources and dynamic capabilities view towards practice. Banking and Financial Services was aptly chosen as it has the most direct applicability for social enterprises. Anyone interested in creating more impact with less will surely benefit from reading the book” -Alex Abraham, Chief Executive Officer, Lean Success Partners, Winnipeg, Manitoba, Canada “The book is a refreshing booster to the world of Quality Management especially in the context of Banking and Financial Services. Concepts and terms like “Rapidness of Lean & robustness of Six Sigma to solve operational problems” “Hybrid methodology” resonate very well with what we do in the industry today. Another interesting fact about the book is applying “Dynamic Capabilities approach” to Quality Management, that sets a fresh Quality Oven and ensures this book is definitely a good investment of authors’ intellect.Best part – Even if a reader is new to the world of Quality,this book will be appropriate and resonating. For Researchers and Practitioners, both being leaders orfresh entrants, this book stands out to be a must-read, as it demonstrates the success of the Lean Six Sigma methodology via case studies and practical applications.” -Udit Salvan, Di
Lean Six Sigma that Works: A Powerful Action Plan for Dramatically Improving Quality, Increasing Speed, and Reducing Waste
by Bill Carreira Bill TrudellIf lean manufacturing moves your products through processes faster, and Six Sigma improves their quality, just imagine what combining these two powerful disciplines will do for you Lean Six Sigma That Works provides the key to transforming your results in any manufacturing environment, giving you detailed, practical processes that let you leave the conference room, and get right to work.
Lean Smart Maintenance: Agiles, lern- und wertschöpfungsorientiertes Instandhaltungsmanagement (Industrial Management)
by Hubert Biedermann Alfred KinzProduzierende Unternehmen müssen sich mehr denn je im globalen Wettbewerb in einem dynamischen Umfeld behaupten. Faktoren wie Volatilität, Unsicherheit, Komplexität und Ambiguität treten teilweise zeitgleich auf. Die fortschreitende Digitalisierung – Industrie 4.0 – wird hierbei als Chance im Umgang mit diesen Herausforderungen gesehen. Für Industriebetriebe bringt diese den Wandel zur Smart Factory und verlangt von der Instandhaltung, die als Enabler und Treiber dieser angesehen wird, ebenfalls einen Wandel. Wesentlicher Entwicklungsbedarf besteht in den Bereichen Wissensmanagement, Qualifikation, Datenmanagement, Dynamisierung der Instandhaltungsstrategie, flexible und agile Gestaltung der Instandhaltung sowie ganzheitliche wertschöpfungsorientierte Ausrichtung. Der vorliegende Band zeigt daher, dass die Instandhaltung als strategischer Erfolgsfaktor eines produzierenden Unternehmens agil, lern- und wertschöpfungsorientiert werden muss.
Lean Software Strategies: Proven Techniques for Managers and Developers
by Peter Middleton James SuttonLean production, which has radically benefited traditional manufacturing, can greatly improve the software industry with similar methods and results. This transformation is possible because the same overarching principles that apply in other industries work equally well in software development. The software industry follows the same industrial concepts of production as those applied in manufacturing; however, the software industry perceives itself as being fundamentally different and has largely ignored what other industries have gained through the application of lean techniques.
Lean Software Systems Engineering for Developers: Managing Requirements, Complexity, Teams, and Change Like a Champ
by Doug Durham Chad MichelGraduate to the next level of your software development career, learning the tools you need to successfully manage the complexity of modern software systems.Whether you are a developer at a small software company, or one of many developers at a large enterprise, your success directly correlates to the ability of your development team to rapidly respond to change. What makes this task challenging in today’s world, is that the technical challenges we as developers strive to overcome are becoming increasingly more complex. We have to consider many more options when it comes to things like requirements, solution hosting, support, pace of change, and generally with less time and warning.A good developer knows that it is critical to manage every aspect of software development from soup to nuts, and understands that when details and decisions are left to chance, outcomes can be negatively impacted. Poor planning can result in increased errors, substandard quality, budget and schedule overruns, and result in the ultimate business failure, dissatisfied customers, and stakeholders.This book will help you put on the lenses of a software engineer. You will come away with an understanding of how to view the entire spectrum of the software development process, learn valuable concepts, and apply these principles through meaningful examples, case studies, and source code. What You Will LearnMove beyond being a programmer to being a professional software engineerSpend more time doing software development; minimize time spent dealing with ineffective or inadequate processesReduce errors in judgment and provide predictable outcomes, while still maintaining agility and responsiveness using Lean and Agile practicesKnow the steps you can take to ensure a shared understanding among stakeholdersDiscover tools to validate user experience early and often to minimize costly re-workDevelop software designs and architectures that enable long-term business agilityImplement patterns and processes that result in “falling into the pit of success” instead of into the “pit of failure”Adopt processes and patterns that will result in pervasive “institutionalized” qualityUnderstand the necessity of redefining the essential role of technical leadership to ensure team maturity and growth Who This Book Is ForSoftware developers and team leaders who have struggled to implement design and development best practices due to lack of team resources, in-depth knowledge, or experience, and want a book designed to provide the confidence and foundational skills needed to achieve success
Lean Solutions
by Daniel T. Jones James P. WomackWomack and Jones deconstruct the broken producer-consumer model and show businesses how to repair it, by providing the full value consumers desire from products without wasting time or effort.Why is it that, when our computers or our cell phones fail to satisfy our needs, virtually every interaction with help lines, support centers, or any organization providing service is marked with wasted time and extra hassle? In their bestselling business classic Lean Thinking, James Womack and Daniel Jones introduced the world to the principles of lean production—principles for eliminating waste during production. Now, in Lean Solutions, the authors establish the groundbreaking principles of lean consumption, showing companies how to eliminate inefficiency during consumption. Lean Solutions is full of surprising success stories: Fujitsu, a leading service company for technology, has transformed the way call centers solve problems—learning how to eliminate the underlying cause of current problems rather than fixing them again and again. An extremely successful car dealership has adopted lean principles to streamline its business, making for dramatically reduced wait time, fewer return trips, and greater satisfaction for customers—and a far more lucrative enterprise. Lean Solutions will inspire managers to take the first steps toward perfecting their company's process of giving consumers what they really want.
Lean Solutions
by James P. Womack Daniel T. JonesComputers, cars, and even big-box retail sites promise to solve our every need. So why aren't consumers any happier? Because everything surrounding the process of obtaining and using all these products causes us frustration and disappointment. Why is it that, when our computers or our cell phones fail to satisfy our needs, virtually every interaction with help lines, support centers, or any organization providing service is marked with wasted time and extra hassle? And who among us hasn't spent countless hours in the waiting room at the doctor's office, or driven away from the mechanic only to have the "fix engine" light go on? In their bestselling business classic Lean Thinking, James Womack and Daniel Jones introduced the world to the principles of lean production- principles for eliminating waste during production. Now, in Lean Solutions, the authors establish the groundbreaking principles of lean consumption, showing companies how to eliminate inefficiency during consumption. The problem is neither that companies don't care nor that the people trying to fix our broken products are inept. Rather, it's that few companies today see consumption as a process- a series of linked goods and services, all of which must occur seamlessly for the consumer to be satisfied. Buying a home computer, for example, involves researching, purchasing, integrating, maintaining, upgrading, and, ultimately, replacing it. In this landmark new book, James Womack and Daniel Jones deconstruct this broken producer-consumer model and show businesses how to repair it. Across all industries, companies that apply the principles of lean consumption will learn how to provide the full value consumers desire from products without wasting time or effort- theirs or the consumers'- and as a result these companies will be more profitable and competitive. Lean Solutions is full of surprising success stories: Fujitsu, a leading service company for technology, has transformed the way call centers solve problems- learning how to eliminate the underlying cause of current problems rather than fixing them again and again. An extremely successful car dealership has adopted lean principles to streamline its business, making for dramatically reduced wait time, fewer return trips, and greater satisfaction for customers- and a far more lucrative enterprise. Lean Solutions will inspire managers to take the first steps toward perfecting their company's process of giving consumers what they really want.
The Lean Startup: How Today's Entrepreneurs Use Continuous Innovation to Create Radically Successful Businesses
by Eric RiesMost startups fail. But many of those failures are preventable. The Lean Startup is a new approach being adopted across the globe, changing the way companies are built and new products are launched. Eric Ries defines a startup as an organization dedicated to creating something new under conditions of extreme uncertainty. This is just as true for one person in a garage or a group of seasoned professionals in a Fortune 500 boardroom. What they have in common is a mission to penetrate that fog of uncertainty to discover a successful path to a sustainable business. The Lean Startup approach fosters companies that are both more capital efficient and that leverage human creativity more effectively. Inspired by lessons from lean manufacturing, it relies on “validated learning,” rapid scientific experimentation, as well as a number of counter-intuitive practices that shorten product development cycles, measure actual progress without resorting to vanity metrics, and learn what customers really want. It enables a company to shift directions with agility, altering plans inch by inch, minute by minute. Rather than wasting time creating elaborate business plans, The Lean Startup offers entrepreneurs - in companies of all sizes - a way to test their vision continuously, to adapt and adjust before it’s too late. Ries provides a scientific approach to creating and managing successful startups in a age when companies need to innovate more than ever.
Lean Startup in Konzernen und Mittelstandsunternehmen: Ergebnisse einer Expertenbefragung und Handlungsempfehlungen (essentials)
by Roland EckertDas essential gibt Handlungsempfehlungen f#65533;r den Einsatz von Lean Startup in Konzernen und mittelst#65533;ndischen Unternehmen. Hier geht es zum einen um die Anpassung des bekannten Konzepts an die besonderen Rahmenbedingungen von Konzernen und Mittelstandsunternehmen. Zum anderen werden aber auch die organisatorischen Vorarbeiten f#65533;r einen erfolgreichen Einsatz dargestellt. Diese Handlungsempfehlungen setzen auf einer Expertenbefragung auf und basieren auf weiteren Analysen des Autors.
Lean Startup in Large Organizations: Overcoming Resistance to Innovation
by James A. EuchnerTo better compete and drive growth in today’s marketplace, large corporations must become far more agile in implementing new products and new business models. The pace of technological change, the blurring of industry boundaries, and the agility and resources of startups in almost every industry segment demand it. Many companies have begun to adopt the principles of Lean Startup but have had limited success in doing so. The principles seem intuitive and straightforward, but there are challenges to using them inside an existing company, especially in a manufacturing environment. The challenges include: Developing a business model that fits the assets and constraints of the corporation Managing the conflicts that inevitably arise with the "performance engine" that is, with the current operating business Managing the risks of investing in a new venture for a company used to investing where the risks are more clearly understood. Conducting lean iterate-and-test cycles with physical goods as well as with software offerings (for manufacturing firms). This book describes a systematic approach to implementing Lean Startup practices in large organizations. It is organized around the six distinct Lean Startup principles used to move from concept to a new business inside a large organization. The book builds on the principles of Lean Startup and adds practices required to manage the realities of the corporate context. It describes not only the challenges of adopting Lean Startup, but also how to overcome them. It is based on elements of practice developed by leading academics and practitioners in the corporate world, and it brings together the pieces in a practical and integrated way. The book includes case studies of the approach from several different industries.
Lean Startups for Social Change
by Michel GelobterFor years, the lean startup has been revolutionizing both new and established businesses. In this eye-opening book, serial social entrepreneur Michel Gelobter shows how it can do the same for nonprofits.Traditionally, whether creating a new business or a new program, entrepreneurs in all sectors develop a plan, find money to fund it, and pursue it to its conclusion. The problem is, over time conditions can change drastically--but you're locked into your plan. The lean startup is all about agility and flexibility. Its mantra is "build, measure, learn": create small experimental initiatives, quickly get real-world feedback on them, and use that data to expand what works and discard what doesn't. Using dozens of social sector examples, Gelobter walks you through the process. The standard approach wastes time and money. The lean startup will help your organization vastly increase the good it does.
The Lean Supply Chain: Managing the Challenge at Tesco
by Barry Evans Robert MasonOver the last two decades Tesco has emerged as a dominant player in the UK market and a leading global retailer. The Lean Supply Chain: 2nd Edition explores how Tesco, over the last 20 years or so, has built its business around supply chain excellence. As a mega-retailer, Tesco has learnt to create a balanced supply chain system, supporting suppliers' needs as well as customers' requirements. This perspective, and an ambition to act sustainably, has underpinned a rebuilding of trust in the Tesco brand and a resurgence in commercial fortunes. The first edition of The Lean Supply Chain was highly acclaimed, winning the prestigious Prix des Association 2016, in Les Plumes des Achats & Supply Chain. In this new edition, containing new chapters on Tesco's current strategy, rebuilding trust in the brand and the CSR agenda, the authors chart the principles of lean thinking, customer loyalty and simplicity which were used by Tesco to frame its supply chain strategy. They draw upon their deep knowledge of how the retailer has dealt with challenges and market changes from both academic and practitioner perspectives to provide lessons for other businesses, large or small, who wish to place how they manage their supply chains at the heart of their competitive strategy.
The Lean Supply Chain
by Robert Mason Barry EvansThe Lean Supply Chain: Managing the Challenge at Tesco explores how Tesco have and are addressing the challenge of managing their supply chains. It examines how they have used lean thinking, loyalty and simplicity and grew under a determined supply chain strategy to achieve their dominant UK and global position. It shows how Tesco's senior leadership made a simple, but game-changing, decision to focus the business on its customers rather than the conventional approach of "competing with our competitors" and asks whether the approach to managing the supply chain needs to be adapted to deal with current challenges that Tesco face. Barry Evans and Robert Mason look at Tesco's origins, how the retailer developed one of the best supply chains in the world, as well as their continuous improvement and current developments that are required to maintain its competitiveness. This book demonstrates Tesco's most successful strategies through real life examples, drawing upon the authors' deep knowledge of how Tesco has developed and succeeded from both an academic and practitioner perspective. It includes an assessment of how Tesco are dealing with current day challenges and market changes, including their successful rollout of online shopping and convenience stores as well as how they are attempting to maintain their position as the UK's largest retailer.
Lean Supply Chain Management Essentials: A Framework for Materials Managers
by Bill Kerber Brian J. DreckshagePresenting an alternate approach to supply chain management, Lean Supply Chain Management Essentials: A Framework for Materials Managers explains why the traditional materials planning environment, typically embodied by an Enterprise Resource Planning (ERP) system, is an ineffective support system for a company that wants to adopt Lean practices.
Lean Sustainability: Creating Safe, Enduring, and Profitable Operations
by Dennis AverillThe Japan Institute of Plant Maintenance defines safety as the maintenance of peace of mind
Lean Sustainability: A Pathway to a Circular Economy (Continuous Improvement Series)
by Elizabeth A. Cudney Sandra L. Furterer Chad M. Laux Gaganpreet S. HundalWhile Lean principles have been around for decades, the practices have yet to keep current with the growing area of Sustainability. This book provides an implementation approach to integrating Lean and Sustainability principles toward a circular economy. Lean Sustainability: A Pathway to a Circular Economy illustrates an integrated Lean and Sustainability approach that is applicable to manufacturing, healthcare, service, and other industries. This comprehensive approach will guide organizations toward a circular economy to drive competitive business practices further while being environmentally, socially, and economically responsible. The eBook version includes full color images. This book will help any industry practitioner interested in helping their business improve flow, reduce waste, and become more environmentally conscious.
Lean System Management for Leaders: A New Performance Management Toolset
by Richard Mr MalloryRichard Mallory introduces a leadership framework for system management, including practical tools and guidance for its use. It enables an agile quality framework throughout an entire organization that will build the kind of "learning organization" championed by Peter M. Senge in his classic book, The Fifth Discipline. This innovative framework opens a broad new horizon for management science through the use of structured leadership systems as a new foundation for organizational structure. This book shows leaders how to achieve superior leadership results by applying a Lean DMAIC (Define, Measure, Analyze, Improve, and Control) structure to leadership systems and program office operations. It provides specific guidance on system improvement through development of best known practice, achievable best practice, and an operational plan to carry it out. Mallory shows leaders how to align and evaluate systems using a Lean approach, that will eliminate duplication and waste of executive and senior management time, and that will reduce the wait time and non-value add in dependent processes. The book shows how to set up an organization-wide scorecard to rank the maturity and capability of fact-based management in all systems, projects and processes throughout an organization, as a means of creating sustained and predictable delivery of excellent products and services.
Lean Systems: Applications and Case Studies in Manufacturing, Service, and Healthcare
by Sandra L. Furterer David M. Dietrich Elizabeth A. CudneyLean Systems: Applications and Case Studies in Manufacturing, Service, and Healthcare details the various Lean techniques and numerous real-world Lean projects drawn from a wide variety of manufacturing, healthcare, and service processes, demonstrating how to apply the Lean philosophy. The book facilitates Lean instruction by supplying interactive
Lean Technical Communication: Toward Sustainable Program Innovation (ATTW Series in Technical and Professional Communication)
by Meredith A. Johnson W. Michele Simmons Patricia SullivanLean Technical Communication: Toward Sustainable Program Innovation offers a theoretically and empirically-grounded model for growing and stewarding professional and technical communication programs under diverse conditions. Through case studies of disruptive innovations, this book presents a forward-looking, sustainable vision of program administration that negotiates short-term resource deficits with long-term resilience. It illustrates how to meet many of the newest challenges facing technical communication programs, such as building and maintaining change with limited resources, economic shortfalls, technology deficits, and expanding/reimagining the role of our programs in the 21st century university. Its insights benefit those involved in the development of undergraduate and graduate programs, including majors, service courses, minors, specializations, and certificates.
Lean Thinking: Banish Waste And Create Wealth In Your Corporation
by Daniel T. Jones James P. WomackLean Thinking was launched in the fall of 1996, just in time for the recession of 1997. It told the story of how American, European, and Japanese firms applied a simple set of principles called 'lean thinking' to survive the recession of 1991 and grow steadily in sales and profits through 1996. Even though the recession of 1997 never happened, companies were starving for information on how to make themselves leaner and more efficient. Now we are dealing with the recession of 2001 and the financial meltdown of 2002. So what happened to the exemplar firms profiled in Lean Thinking? In the new fully revised edition of this bestselling book those pioneering lean thinkers are brought up to date. Authors James Womack and Daniel Jones offer new guidelines for lean thinking firms and bring their groundbreaking practices to a brand new generation of companies that are looking to stay one step ahead of the competition.