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Learning from Customer Defections
by Frederick F. ReichheldU.S. corporations lose half their customers every five years. But most managers fail to address that fact head-on by striving to learn why those defectors left. They are making a mistake, because a climbing defection rate is a sign that a business is in trouble. By analyzing the causes of defection, managers can learn how to stem the decline and build a successful enterprise. The longer customers stay with a company, the more they are worth. The key to customer loyalty is value creation. The key to value creation is organizational learning. And the key to organizational learning, says the author, is grasping the value of failure.
Learning from Entrepreneurial Failure
by Shepherd, Dean A. and Williams, Trenton and Wolfe, Marcus and Patzelt, Holger Dean A. Shepherd Trenton Williams Marcus Wolfe Holger PatzeltLearning from Entrepreneurial Failure provides an important counterweight to the multitude of books that focus on entrepreneurial success. Failure is by far the most common scenario for new ventures and a critical part of the entrepreneurial process is learning from failure and having the motivation to try again. This book examines the various obstacles to learning from failure and explores how they can be overcome. A range of topics are discussed that include why some people have a more negative emotional reaction to failure than others and how these negative emotions can be managed; why some people delay the decision to terminate a poorly performing entrepreneurial venture; anti-failure biases and stigmatism in organizations and society; and the role that the emotional content of narratives plays in the sense-making process. This thought-provoking book will appeal to academic researchers, graduate students and professionals in the fields of entrepreneurship and industrial psychology.
Learning from Extreme Consumers
by Jill Avery Michael I. NortonTraditional market research methods focus on understanding the average experiences of average consumers. This focus leads to gaps in our knowledge of consumer behavior and often fails to uncover insights that can drive revolutionary, rather than evolutionary innovation. This note outlines a process for studying extreme consumers-consumers who fall in both tails of a normal distribution of customers-with needs, behaviors, attitudes, and emotions atypical of the average customer. Different tactics for leveraging the power of the fringe, product category virgins, customers with constraints, and lovers, haters, and opt-outers are presented.
Learning from Failure in Public: Teaching Adaptive Leadership
by Sharon D. ParksThis chapter reveals how students' own leadership failures are brought into disciplined dialogue with the theory to generate insight into personal blind spots and open a broader repertoire of creative responses for future situations.
Learning from Leaders in Asia
by Steven J. Dekrey Kathy GriffinMore than ever, the world needs strong, effective and ethical leadership. Asia is the world's fastest growing region. Its success in the 21st century will depend largely on the quality of its leaders. Learning from Leaders in Asia captures the rich experiences of leaders operating in the region, identifies the key elements of leadership and offers practical advice on how to make a lasting impact. An important and timely book for all who want to seize the moment. Anson Chan, Former Chief Secretary for Administration, Hong Kong Special Administrative Region Learning from Leaders in Asia provides a solid understanding of the challenges faced by leaders in Asia today and tomorrow. It provides real life insights by leaders across various disciplines in overcoming challenges such as talent acquisition and retention, China strategies and globalization to name but a few. An invaluable read. Chen Shaopeng, President, Lenovo Emerging Market Group, Senior Vice President, Lenovo Group Learning from Leaders in Asia is a must-read for any business person in the world who wants to gain perspectives from Asia-based multinationals. It offers valuable insights as Asia's importance rises. William Fung, Group Managing Director, Li & Fung Ltd. Learning from Leaders in Asia presents a unique opportunity for readers to learn from the insights of the business executives who are part of one of the leading EMBA programs in the world. Having interacted with these talented men and women I can say with full confi dence that they truly understand the issues of building and running a global business. That makes this book well worth reading and I highly recommend it. Jim Thompson, Chairman, Crown Worldwide Holdings Ltd. Learning from Leaders in Asia cuts through the data and popular opinions to offer an on-the-ground view of the region's latest developments. Combining the acute perceptions and broad sweep of Leadership Experiences in Asia, this book examines the complex issues and offers fundamental insights into the business cultures of a host of countries. In lucid terms, it spells out the unprecedented opportunities and challenges facing companies wanting to devise a strategy that effectively adapts to the Asian reality. Marjorie Yang, Chair, Esquel Group This extraordinary book is the sequel to Leadership Experiences in Asia, Dr. DeKrey's first effort to describe the functioning of leadership in the Asian contexts. There is no-one with better credentials for doing this than DeKrey, an American who has lived and worked in Hong Kong for more than two decades and who has experienced the very best examples of leadership both in the West as well as in Asia. There is no one whose leadership skills cannot be enhanced by the principles and illustrations laid out in this book. David M. Messick, Morris and Alice Kaplan Professor Emeritus of Ethics and Decision in Management, Kellogg School of Management, Northwestern University This timely and highly relevant book tackles the critical issues that keep general managers awake at night as they strive to build a sustainable and profitable business in Asia and, in particular, China. The triple challenges of building talent, encouraging breakthrough innovation and ensuring strong governance may be global, but they face added urgency and complexity in Asia given the very high expectations for growth and unique cultural challenges. The blend of theory, strategy and highly practical experience in this book provides invaluable advice for leaders who are determined to build a legacy in Asia. Ron McEachern, President, PepsiCo Asia
Learning from LeapFrog: Creating Educational and Business Value
by Susan Saltrick Lynda M. Applegate Christopher DedeExplores the success factors leading to one's company's rise to the number three ranking in the aggressively competitive toy industry. LeapFrog has made the strategic decision to exploit its educational model in two industry sectors: consumer toys and educational supplemental materials. Senior executives face a number of challenges in sustaining the company's growth. Critical to its success is LeapFrog's ability to leverage its core assets, while simultaneously closely managing its relationships with customers, distributors, suppliers, and partners across these two very different industry sectors.
Learning from Megadisasters
by Mikio Ishiwatari Federica RanghieriWhile not all natural disasters can be avoided, their impact on a population can be mitigated through effective planning and preparedness. These are the lessons to be learned from Japan's own megadisaster: the Great East Japan Earthquake of 2011, the fi rst disaster ever recorded that included an earthquake, a tsunami, a nuclear power plant accident, a power supply failure, and a large-scale disruption of supply chains. It is a sad fact that poor communities are often hardest hit and take the longest to recover from disaster. Disaster risk management (DRM) should therefore be taken into account as a major development challenge, and countries must shift from a tradition of response to a culture of prevention and resilience. Learning from Megadisasters: Lessons from the Great East Japan Earthquake consolidates a set of 36 Knowledge Notes, research results of a joint study undertaken by the Government of Japan and the World Bank. These notes highlight key lessons learned in seven DRM thematic clusters--structural measures; nonstructural measures; emergency response; reconstruction planning; hazard and risk information and decision making; the economics of disaster risk, risk management, and risk fi nancing; and recovery and relocation. Aimed at sharing Japanese cutting-edge knowledge with practitioners and decision makers, this book provides valuable guidance to other disaster-prone countries for mainstreaming DRM in their development policies and weathering their own natural disasters.
Learning from Projects: Note on Conducting a Postmortem Analysis
by Steven Jay Sinofsky Stefan ThomkeDescribes how firms can learn from projects through postmortem analysis. Focuses on the step-by-step process of preparing and running a postmortem meeting as it is done at Microsoft and other software developers.
Learning from Shenzhen: China’s Post-Mao Experiment from Special Zone to Model City
by Jonathan Bach Mary Ann O'Donnell Winnie WongThis multidisciplinary volume, the first of its kind, presents an account of China’s contemporary transformation via one of its most important yet overlooked cities: Shenzhen, located just north of Hong Kong. In recent decades, Shenzhen has transformed from an experimental site for economic reform into a dominant city at the crossroads of the global economy. The first of China’s special economic zones, Shenzhen is today a UNESCO City of Design and the hub of China’s emerging technology industries. Bringing China studies into dialogue with urban studies, the contributors explore how the post-Mao Chinese appropriation of capitalist logic led to a dramatic remodeling of the Chinese city and collective life in China today. These essays show how urban villages and informal institutions enabled social transformation through cases of public health, labor, architecture, gender, politics, education, and more. Offering scholars and general readers alike an unprecedented look at one of the world’s most dynamic metropolises, this collective history uses the urban case study to explore critical problems and possibilities relevant for modern-day China and beyond.
Learning from the Fringe: Imagining the Future of Management
by Bill Breen Gary HamelAccording to the author, uncommon insights often come from uncommon places. This chapter suggests that in order to glimpse the future of management, you must search for "positive deviants"--organizations and social systems that defy the norms of conventional practice. This chapter was originally published as chapter 9 of "The Future of Management."
Learning from the Giants: Life and Leadership Lessons from the Bible (Giants of the Bible)
by John C. MaxwellIf you could spend a few minutes with the giants of faith in the Old Testament in person, what lessons would they share with you? In LEARNING FROM THE GIANTS John C. Maxwell draws on fifty years of studying the Bible to share the stories of Elijah, Elisha, Job, Jacob, Deborah, Isaiah, Jonah, Joshua and Daniel. These people fought and won epic battles, served kings, and endured great hardships for God to come out on the other side transformed through His grace. Through them Maxwell explores timeless lessons we can learn about leadership, ourselves, and our relationship with God.
Learning From the Global Financial Crisis: Creatively, Reliably, and Sustainably (High Reliability and Crisis Management)
by Paul Shrivastava and Matt StatlerThis book is motivated by the simple hope that the cloud of the global financial crisis may yet have a silver lining—that political leaders, economists, and management scholars might seize this opportunity to reflect critically on the assumptions, practices, and infrastructures that have precipitated the crisis and to imagine and create new forms of organization that sustainably enhance the well-being of global stakeholders. The contributors suggest that aesthetic management, high reliability and crisis management, and sustainability science have much to contribute to the resolution of the collapse that we've witnessed, and to providing enduring lessons for how to structure the institutions of the future. Learning From the Global Financial Crisis devotes a section to each of these areas, offering full-length chapters which explore key issues in depth, as well as shorter commentaries that focus on practical considerations. The chapters progress from micro-level issues that pertain to individuals and teams who act creatively; to the meso-level issues that pertain to the structures, practices, and processes; to the macro-level issues that pertain to the interdependent, ecological systems. Together, the contributions emphasize the importance of developing holistic responses to the financial crisis. The result is a volume that casts new light on traditional economic and managerial theories and policies and provides fresh ideas to a new generation of scholars and practitioners.
Learning from the India Way: Redefining Business Leadership
by Peter Cappelli Michael Useem Jitendra V. Singh Harbir SinghThe roaring success of Indian business in the last two decades points the world toward a different enterprise model than the one widely practiced in the U.S., with its emphasis on financial goals and shareholder value. Indeed, the global economic crisis of 2008-2009-widely viewed as being triggered by American excesses-has rekindled the debate about the proper role of personal gain and shareholder value in business affairs. In this chapter, authors Peter Cappelli, Harbir Singh, Jitendra Singh, and Michael Useem show how the India Way of conducting business presents a compelling alternative to the U.S. model. But is the India Way adaptable to other cultures and economies, or is it simply the product of India's unique economic and cultural landscape? In a refreshingly candid style, the authors explore both sides of this question. Ultimately, though, readers must decide for themselves which aspects of the India Way will prove most beneficial to their own operations. This chapter was originally published as Chapter 7 of The India Way: How India's Top Business Leaders Are Revolutionizing Management.
Learning from the Japanese: Japan's Pre-war Development and the Third World (Japan In The Modern World Ser.)
by E. Wayne NafzigerWith the collapse of the Soviet economy in the early 1990s, Japan has become the major non-Western model for late developing countries. This book looks at Japan's early economic modernisation to see if today's low-income countries can learn any lessons.
Learning From the Links
by David K. HurstFor the first time, a seasoned business executive and avid golfer combines these two passions to explore what makes for top performance in each field. Management consultant David K. Hurst explores compelling links relating the two activities to explain clearly what every manager who plays golf may feel only intuitively: that there is a deep systemic connection between them. For on the tee, as in the boardroom, a player can't just hit and hope -- he or she must continually think ahead, contemplate multiple scenarios, and consider the downside of every decision. And then everything depends on execution. In Learning from the Links, Hurst clarifies muddled thinking in both management and golf: he deals squarely with the challenge of implementing a game plan and seeing it through. Hurst takes to task the current "head-down" instructional model used to teach golf and management. He addresses the huge gulf between knowing what to do in a given situation and knowing how to do it. This chasm is an ever-present hazard both on the course and in an organization: it keeps people from solving their problems and achieving their goals. By examining golfers' and managers' struggles for improvement, Hurst shows us why complex systems are so hard to change and how to set about changing them -- systematically. Using the latest thinking from fields as diverse as neuroscience, artificial intelligence, art, and anthropology, Hurst's primary purpose is to help his readers make sense of their own experience -- to help them learn more effectively. His practical advice is profusely illustrated with examples from both golf and management, allowing the reader to move back and forth between his or her experiences in both activities. Part business management book, part strategy guide, these are more than just lessons for one's game or one's office: these are lessons for life.
Learning from the Past, Present, and Future to Drive Profits to New Levels: Roadmaps for Solving and Preventing Problems, Making Better Decisions, and Implementing the Ultimate Improvement Cycle
by Bob SproullThe content of this book is centered around three seemingly diverse themes. The first theme is why it’s so important for companies to learn from the past, the present, and the future. The author covers some of the key learnings from the distant and current past, and how these learnings changed the course for many companies. He discusses new learnings that have been developed in our current state and will continue to be brought forward. He provides a look into the future, just to make sure companies understand that they should always be looking for better ways to function. The second theme is centered around problem-solving, problem prevention, and decision-making. That is, how to successfully define problems that already exist in your current reality, how to prevent problems from occurring in the future, and how to make much more effective decisions. Problems have plagued many companies for many years and knowing how to follow a structured approach to solve them should prove to be very useful. And perhaps even more important than solving problems, is how companies can go about preventing the problems from occurring in the first place. Think about how your company might look if the plethora of problems to solve didn’t exist. And with current or potential problems, many decisions must be made. The final theme in this book is how to successfully implement the Theory of Constraints, and then combine Lean Manufacturing, Six Sigma, and the Theory of Constraints. The Theory of Constraints should be considered the "missing link" in most improvement initiatives. The author presents, in detail, why combining the Theory of Constraints with Lean and Six Sigma and all of the associated improvement tools and techniques will take your company to new levels of profitability. He introduces two new roadmaps. One roadmap is on how to implement the Theory of Constraints, while the other new roadmap is how to implement my Ultimate Improvement Cycle.
Learning from the South Korean Developmental Success
by Ilcheong Yi Thandika MkandawireThis analysis of South Korea's development experience can present lessons for development in the 21st century. Situating the development experience of South Korea within the framework of the capability enhancing state, this volume examines the empowering institutions and policies of South Korea between 1945 and 2000.
Learning From Winners: How the ARF Ogilvy Award Winners Use Market Research to Create Advertising Success
by Raymond PettitThis book demonstrates how the best companies use the creative application of research, done up front, to produce the big ideas with significant impact on the market and on the people, employees, partners, retailers and customers. Readers of this book will experience how brand managers and their agencies use the right research to drive new brand in
Learning From The World
by Joe Colombano Aniket ShahWhat can America learn from countries as faraway and diverse as Bhutan, Chile, Denmark, Nigeria and South Korea? Quite a lot, as it turns out. At a time of fundamental change in global power, the country that undisputedly ruled the latter half of the 20th century is no longer firmly in the lead. In the search for new ideas to redevelop America, co-editors Joe Colombano and Aniket Shah point to what has happened outside the borders of the United States. By relying on a wealth of cross-country and multi-disciplinary contributions from an impressive number of world-renown experts, the editors provide a systematic review of successful policies undertaken overseas, discuss their relevance to the US, and offer them as contributions to the national debate on the future of the American economy. What they find is a rich set of policy recipes - from maintaining fiscal discipline and fostering growth, to reviving competitiveness to ensuring equity and basic human decency.
Learning from Your Experience: Gather Lessons Where You Find Them
by Richard LueckeExperience through trial and error is a valuable lesson that can be applied to all future crises. Having a plan for capturing the lessons learned and synthesizing that information is an important part of crisis management. This chapter explains how you can integrate the lessons learned into current crisis planning to handle future crises more effectively.
Learning GIS Using Open Source Software: An Applied Guide for Geo-spatial Analysis
by Kakoli Saha Yngve K. FrøyenThis book introduces the usage, functionality, and application of data in geographic information systems (GIS) for geo-spatial analysis. It offers knowledge on GIS tools and techniques and explains how they can be applied in real-world project to architects and planners in the Indian and the Greater South Asian context using open-source software. The volume explains concepts on planning and architectural tasks, their data, methods and requirements followed, and includes GIS-related exercises on the same tasks. It takes the reader through the concepts of geo-spatial analysis and its referencing system while quoting examples from India. Further, the content of the book will help the planners involved in preparing GIS-based master planning for cities under the Atal Mission for Rejuvenation and Urban Transformation (AMRUT) scheme (see Glossary for details). A practical guidebook providing a step-by-step guide to learn open source GIS, this book will be useful for students, scholars and professionals from the field of architecture and planning, geography and other spatial sciences, instructors of GIS course on planning and architecture, urban and regional planners, transport planners, urban design, landscape architects, environmental planners, departments of town and country planning, and development authorities. It will also be useful for anyone interested in the geospatial analysis.
Learning Habits: Drive a Learning Culture to Improve Employee and Business Performance
by Sarah NichollA learning culture is essential to outperform the competition but how can Learning and Development (L&D) professionals achieve this? What habits do they need to develop in their workforce? Learning Habits is written by an author with over 20 years' experience using learning science to improve both business and employee outcomes. It explains what habits are necessary for an effective learning culture and how to develop them at individual, team and organizational levels. This book outlines each habit, explains what it is, why it makes a difference and how to measure it as well as providing a framework that can be used to make these habits become routine to ensure the learning sticks. Each habit is underpinned by behavioural science research and supported by practical advice, real world examples and case studies from global organizations. Learning Habits also includes checklists to track progress, a 'cue, routine, reward, reflect' model to make learning habits core to how the business operates and templates for measurement. This book is essential reading for all L&D practitioners who know that building a learning culture is crucial for individual and business success but don't know where to start.
Learning How to Honnold
by Eugene Soltes Herman B. Leonard Sara HessAlex Honnold is the world's most accomplished free climber. To many, climbing sheer vertical faces of rock- like the famed El Capitan- without a rope is viewed as not simply risky, but reckless. Honnold contrasts this sentiment by presenting his perspective on risk taking and the challenges of living a fulfilled life.
Learning How to Realize Potential: How Great Leaders Tap into the Innately Human Need to Achieve
by Justin MenkesGreat leaders demand the best of themselves in their dual quest to realize their own potential and steer their organizations to enduring success. But the constant change and uncertainty that define enterprise today require them to go a step further to achieve their goals: they must create a context in which the people they lead also strive to realize their own inner potential. The ability to realize potential--both your own and that of others--requires a deep understanding of human beings and what drives them. In this chapter, psychologist and executive assessment expert Justin Menkes profiles Fred Hassan, CEO of Schering-Plough, as a leader whose ability to realize potential began in childhood and became a lifelong practice. With Hassan's story as a springboard, Menkes presents three "catalysts" great leaders use to unleash people's innate thirst for achievement: 1) Make the real world palpable; 2) Encourage a belief in the underlying purpose of the enterprise; and 3) create a sense of ownership over achievements. Filled with the personal insights of highly successful CEOs--Ralph Larsen (Johnson & Johnson), A.G. Lafley (Procter & Gamble), Herb Kelleher (Southwest Airlines), and others--this chapter will show you how great leaders build high-performing, highly adaptive organizations that have remained competitive despite the daunting challenges of doing business in the twenty-first century. This chapter was originally published as Chapter 1 of "Better Under Pressure: How Great Leaders Bring Out the Best in Themselves and Others."
Learning Hyper-V
by Vinicius R. ApolinarioThis book focuses on readers starting their journey with Hyper-V, and assumes they have minimal or no knowledge of virtualization.