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A Leader’s Guide to Designing High Performing Quality Management Systems: The 7 Keys that Solve, Achieve, Sustain, and Transform Organizational Outcomes in High-Risk Environments
by Casey J. BedgoodThe genesis of this book is over two decades of experience working with leaders who struggle with the concept of Quality Management System (QMS). Often, leaders fail to understand this concept, implement ineffective QMS models and subsequently are disrupted from their roles. More important and even more impactful are the consequences a poorly designed and executed QMS model has on organizational stakeholders including customers.The purpose of this book is to provide a simple leadership quick guide for designing high-performing Quality Management System models. This guide will focus on Quality Management System assessment, structure, process and achieving outcomes through practical real-world tools, templates, and models. The test of any model is its outcomes. This book will provide decades of insight so leaders ensure their QMS model Solves Problems, Achieves Outcomes, Sustains Wins, and Transforms Organizational Outcomes in High-Risk Environments.The intended audience for this book includes but is not limited to: top executives, governance members, leaders of any rank, thought leaders, strategists, students, performance improvement leaders, change agents, teachers, and anyone interested in quality, improvement, strategy, and leadership. Regardless of role, organization type, or industry, quality matters and is a focal point for customers. Thus, those leading the charge for excellence in this arena must have a good structure, process, and measurable outcomes sustained over time.So, why is this topic important? In today’s world, change is the new normal and only constant. In many industries, such as healthcare for example, the foundations of the industries themselves are shaking greater than at any other time in history. As change grows, so does the associated risk and disruption. How will leaders and their organizations succeed in high-risk environments without a good foundation? The short answer is they won’t. The starting point for success is the Quality Management System.By reading this book, readers will learn: How to construct a well-defined Quality Management System (QMS) How to identify and counter common misperceptions of QMS Techniques to engage other leaders in crucial conversations related to QMS gaps, illusions of success, perceived and real shortcomings, and measures of success How to conduct a basic and advanced assessment of Quality Management System models to determine what is working, what is not working, and high-risk areas to improve The required structural elements of high-performing QMS models A wholistic approach to the QMS process What measures constitute QMS success
A Leader's Guide to Giving a Memorable Speech: How to Deliver a Message and Captivate an Audience
by Donald J. PalmisanoExpert advice on delivering an unforgettable, stirring talk or lecture! &“Highly readable, immediately useful and deeply enjoyable!&” —John J. Nance, Aviation Analyst , ABC World News &“Insights on avoiding panic and other pitfalls, the use of rhetorical devices, and how to wow audiences from this masterful speaker who has done over 1000 speeches and interviews.&” —John N. Kennedy, United States Senator for Louisiana A good leader must be intelligent, charismatic, strong, and inspiring. A good leader must stir passion and instill knowledge in the minds of followers, whether in the field of business, medicine, politics, sports, or entertainment. A memorable speech is a powerful tool for demonstrating leadership and inspiring listeners for years to come. You can give a stirring, memorable speech, and be seen as a real leader, and Donald J. Palmisano can help you. Here Palmisano shares proven tips on delivering an inspiring and motivating speech. Drawing from his popular seminar at Tulane University School of Medicine and over 1,000 speeches and interviews, Dr. Palmisano teaches readers how to:Use rhetorical devices effectivelyStay on messagePractice deliveryGlean lessons from great speeches of powerful leaders from the past, such as Cicero, Winston Churchill, Dr. Martin Luther King, Jr., and Ronald ReaganOrganize speeches to emphasize the messageWeave in stories that are unforgettableAnd more!If you are a professor or teacher, if you are a CEO or manager, if you are thinking of running for office or trying to raise money, then A Leader's Guide to Giving a Memorable Speech belongs on your bookshelf. It's a great gift for anyone with aspirations of teaching, leading, or managing.
The Leader's Guide to Lateral Thinking Skills: Unlock the Creativity and Innovation in You and Your Team
by Paul SloaneLateral thinking can help you transform your ability to generate ideas, unlock the creative potential of your team and make your organization more innovative. With a lively, energetic and practical approach, The Leader's Guide to Lateral Thinking Skills will teach you dynamic, up-to-date techniques to unleash the creative energies of your people and show you how to put the techniques to work immediately. Lateral thinking can turn your organization around and make you a better leader. In The Leader's Guide to Lateral Thinking Skills, highly acclaimed author, trainer and presenter Paul Sloane demonstrates how the lateral leader develops the vision, culture and processes that transform a regular business into an innovation hothouse. This book is packed with real-life examples, practical methods and lateral thinking exercises that you can put to work today.
A Leader's Guide to Leveraging Diversity
by Anne Power Terrence MaltbiaLeveraging Diversity: Strategic Learning Capabilities for Breakthrough Performance is designed to help business leaders and diversity practitioners alike conquer the complexity and take advantage of the opportunities associated with working productively with diversity. The book presents a clear direction for building the strategic learning capabilities needed to create and sustain adaptive organizations that effectively respond to today’s competitive demands. It provides a practical guide that features a variety of proven learning practices for leveraging diversity with case examples and planning tools. The book is structured in four parts and each chapter addresses one of the three strategic learning capabilities: contextual awareness, conceptual clarity, and taking informed action. Each chapter presents cutting edge practices in support of building the targeted learning capability. They contain case examples and sample tools to assist the reader as they internalize the practices and provide guidelines for applying the tools to their specific work situations. In the final part of the book, the reader is introduced to the three critical success factors necessary to support the successful execution of the strategic learning capabilities for leveraging diversity examined in this book. Whether the reader is new to diversity work or wishes to learn how to further leverage existing diversity initiatives with other strategically important business priorities, this book provides a comprehensive blueprint for navigating the complex and changing nature of situations involving diversity.
The Leader's Guide to Managing Risk: A Proven Method to Build Resilience and Reliability
by K. Scott GriffithBe prepared for the dangerous and largely unknown risks that threaten your business and learn how to survive and thrive when uncertainty hits.Leaders today must navigate their teams and organizations through unprecedented levels of uncertainty. It feels like every year there is some-game changing technology or catastrophe that gives rise to a &“new normal&” and sends businesses scrambling for how to rethink themselves to operate under these new conditions. In The Leader&’s Guide to Managing Risk, K. Scott Griffith, a former airline pilot, socio-technical physicist, and author of the first independently-audited high reliability and just culture model offers practical and proven methods to build processes that will withstand the winds of uncertainty while driving success. By understanding that organizations are people operating within systems, leaders of all kinds will build reliability and resiliency into their culture and set up their business to withstand the next big changes that come their way. Learn a new way of seeing, understanding, and managing risk.Understand how people and systems interact in organizations and how to build processes that increase resilience and performance.Collaborate with all stakeholders, including employees, to help you foresee dangers and achieve sustainable reliability.Implement proven methods from Scott&’s award-winning model that is being used in some of the most prestigious healthcare, EMS, and transportation companies in the world.Achieve independent validation of success through certification.
The Leader's Guide to Radical Management
by NullA radical new management model for twenty-first century leaders Organizations today face a crisis. The crisis is of long standing and its signs are widespread. Most proposals for improving management address one element of the crisis at the expense of the others. The principles described by award-winning author Stephen Denning simultaneously inspire high productivity, continuous innovation, deep job satisfaction and client delight. Denning puts forward a fundamentally different approach to management, with seven inter-locking principles of continuous innovation: focusing the entire organization on delighting clients; working in self-organizing teams; operating in client-driven iterations; delivering value to clients with each iteration; fostering radical transparency; nurturing continuous self-improvement and communicating interactively. In sum, the principles comprise a new mental model of management. Author outlines the basic seven principles of continuous innovation The book describes more than seventy supporting practices Denning offers a rethinking of management from first principles This book is written by the author of The Secret Language of Leadership-a Financial Times Selection in Best Books of 2007.
The Leader's Guide to Speaking with Presence: How to Project Confidence, Conviction, and Authority
by John BaldoniWhether in a meeting or a presentation, a watercooler conversation or a formal speech, a leader&’s most important job is to.Your idea may be groundbreaking. The potential profits might be exhilarating. The time to act may be right now, but if you&’re not able to craft and deliver a clear message that doesn&’t lead the audience to gain your perspective, that can be the difference between your pitch being transformational and becoming forgettable.Executive coach and leadership expert John Baldoni provides this concise tool kit containing more than 100 practical tips for creating and communicating meaningful messages with presence and authority.In The Leader's Guide to Speaking with Presence, you will discover how to:Present their ideas clearly and provide contextRadiate confidence and put the audience at easeRefine their deliveryUse stories to inform, involve, and inspireLeverage the energy of any roomConvey optimism tempered with reality to gain buy-inTurn PowerPoint presentations into performancesWhen a leader learns to own the room with an authentic and persuasive speech, the audience will become putty in their hands. The Leader's Guide to Speaking with Presence helps leaders achieve the kind of genuine presence that evolves into lasting trust and quantifiable influence.
A Leader’s Guide to Storytelling: Restoring Authentic Communication in a World of Change
by Mark DaileyPart manual, part memoir and part call to action, this book demonstrates why the core skill needed by leaders in the next decade and into the future will be authentic and effective communication. Communications based on character, integrity and values will be critical in helping leaders navigate the two mega trends of accelerated technological change and increasing demands for social change. This book is the first to marry practical advice on deepening communication skills with insight from a coaching and cognitive point of view into what techniques works and why, and to pull together the wider societal issues and the operating context for leaders. Counter-intuitive and written to provoke thought and awareness, the author looks at the psychological and emotional effects of our communications and what leaders can do to inspire and engage, guiding them through three sections: • A framework for effective communications • A toolkit, detailing what good looks like in practical situations • The authentic leader, an exploration of the changing communications landscape and why a different kind of leadership is needed C-suite executives, leaders about to take that last step into the C-suite or millennial leaders about to enter the boardroom will value this book as an advisory guide, as a handbook to be used in internal coaching and training sessions and as a manual and aide memoir for themselves.
The Leader's Guide to Storytelling
by Stephen DenningHow leaders can use the right story at the right time to inspire change and actionThis revised and updated edition of the best-selling book A Leader's Guide to Storytelling shows how storytelling is one of the few ways to handle the most important and difficult challenges of leadership: sparking action, getting people to work together, and leading people into the future. Using myriad illustrative examples and filled with how-to techniques, this book clearly explains how you can learn to tell the right story at the right time.Stephen Denning has won awards from Financial Times, The Innovation Book Club, and 800-CEO-READThe book on leadership storytelling shows how successful leaders use stories to get their ideas across and spark enduring enthusiasm for changeStephen Denning offers a hands-on guide to unleash the power of the business narrative.
The Leader's Guide to Storytelling
by NullIn his best-selling book, Squirrel Inc. , former World Bank executive and master storyteller Stephen Denning used a tale to show why storytelling is a critical skill for leaders. Now, in this hands-on guide, Denning explains how you can learn to tell the right story at the right time. Whoever you are in the organization CEO, middle management, or someone on the front lines you can lead by using stories to effect change. Filled with myriad examples, A Leader's Guide to Storytelling shows how storytelling is one of the few available ways to handle the principal and most difficult challenges of leadership: sparking action, getting people to work together, and leading people into the future. The right kind of story at the right time, can make an organization "stunningly vulnerable" to a new idea.
The Leader's Guide to Unconscious Bias: How To Reframe Bias, Cultivate Connection, and Create High-Performing Teams
by Mark Murphy Pamela FullerA timely, must-have guide to understanding and overcoming bias in the workplace, from the experts at FranklinCovey. Unconscious bias affects everyone. It can look like the disappointment of an HR professional when a candidate for a new position asks about maternity leave. It can look like preferring the application of an Ivy League graduate over one from a state school. It can look like assuming a man is more entitled to speak in a meeting than his female junior colleague. Ideal for every manager who wants to understand and move past their own preconceived ideas, The Leader&’s Guide to Unconscious Bias explains that bias is the result of mental shortcuts, our likes and dislikes, and is a natural part of the human condition. And what we assume about each other and how we interact with one another has vast effects on our organizational success—especially in the workplace. Teaching you how to overcome unconscious bias, this book provides more than thirty unique tools, such as a prep worksheet and a list of ways to reframe your unconscious thoughts. According to the experts at FranklinCovey, your workplace can achieve its highest performance rate once you start to overcome your biases and allow your employees to be whole people. By recognizing bias, emphasizing empathy and curiosity, and making true understanding a priority in the workplace, we can unlock the potential of every person we encounter.
The Leader's Guide to Unconscious Bias: How To Reframe Bias, Cultivate Connection, And Create High-performing Teams
by Mark Murphy Pamela Fuller Anne ChowA timely, must-have guide to understanding and overcoming bias in the workplace, from the experts at FranklinCovey. Unconscious bias affects everyone. It can look like the disappointment of an HR professional when a candidate for a new position asks about maternity leave. It can look like preferring the application of a red brick university graduate over one from a state school. It can look like assuming a man is more entitled to speak in a meeting than his female junior colleague. Ideal for every manager who wants to understand and move past their own preconceived ideas, Unconscious Bias explains that bias is the result of mental shortcuts, our likes and dislikes, and is a natural part of the human condition. And what we assume about each other and how we interact with one another has vast effects on our organisational success - especially in the workplace. Teaching you how to overcome unconscious bias, this book provides more than thirty unique tools, such as a prep worksheet and a list of ways to reframe your unconscious thoughts. According to the experts at FranklinCovey, your workplace can achieve its highest performance rate once you start to overcome your biases and allow your employees to be whole people. By recognising bias, emphasising empathy and curiosity, and making true understanding a priority in the workplace, we can unlock the potential of every person we encounter.
Leaders in the Shadows
by David SiegelIn most municipalities across Canada, the top public servant is the chief administrative officer (CAO) or city manager. Compared to elected politicians such as the mayor and the council, the work of a CAO is often overlooked and not well understood. In Leaders in the Shadows, David Siegel brings the CAO into the limelight, examining the leadership qualities of effective municipal managers.Using the examples of five exceptional CAOs who have worked in municipalities of varying sizes across Canada, Siegel identifies the leadership traits, skills, and behaviours which have made them successful. Interweaving the stories of his subjects with insights drawn from leadership theory, Siegel offers an engrossing account of how CAOs must lead "up, down, and out" in order to succeed. Offering well-rounded accounts of the challenges and opportunities faced by public servants at the municipal level, Leaders in the Shadows is a valuable resource for academics and practitioners alike.
A Leader's Journey to Quality
by Dana M. CoundThis book deals with the "hard skills" involved in achieving leadership quality. It provides a vehicle to foster interaction of the elements of the modern approach to quality, including statistical applications, quality and reliability engineering, management, and motivational aspects.
Leaders, Leadership, And U.s. Policy In Latin America
by Michael J. KryzanekThis book focuses on the future of Latin American leaders and the relationship of these leaders to the United States. It examines the ways in which the critical interaction between individual leaders and the U.S. policy community affects the substance and direction of hemispheric relations.
A Leader's Legacy
by Barry Z. Kouzes James M. PosnerIn this provocative book, leadership experts and authors of the best-selling The Leadership Challenge, Jim Kouzes and Barry Posner take on a unique challenge and explore the question of leadership and legacy. Kouzes and Posner examine in twenty-two chapters the critical questions all leaders must ask themselves in order to leave a lasting impact. These powerful essays are grouped into four categories: Significance, Relationships, Aspirations, and Courage. In each essay the authors consider a thorny and often ambiguous issue with which today's leaders must grapple issues-such as how leaders serve and sacrifice, why leaders need loving critics, why leaders should want to be liked, why leaders can't take trust for granted, why it's not just the leader's vision, why failure is always an option, why it takes courage to "make a life," how to liberate the leader in everyone, and ultimately, how the legacy you leave is the life you lead.
Leaders Made Here: Building a Leadership Culture (The High Performance Series #2)
by Mark MillerLeaders Made HereBuilding a Leadership Culture Every organization dreams of having enough leaders. Yet most take a haphazard or inconsistent approach to leadership development. They either assume they can find new leaders when they need them or they believe leaders are born—they can't be made. The consequences of this thinking are devastating, creating a perpetual shortfall of high caliber leaders; without them, no organization can thrive. The good news: this problem is solvable!Bestselling author and Chick-fil-A executive Mark Miller describes how any organization can create a culture in which leaders are routinely and systematically developed, resulting in a surplus of leaders. Miller details how to nurture leaders throughout the organization, from the front lines to the executive ranks. He provides a game plan for organizations to create a deep and effective leadership bench.To bring his ideas to life, Miller uses the story of Blake, a new CEO, and Charles, and old friend and colleague, as they search for best practices from around the world to ensure a continuous supply of their most precious asset—leaders. Blake and his team then translate their findings into a practical plan that any organization can use to create a leadership culture that will ensure a sustainable competitive advantage and long-term success.
Leaders Make the Future: Ten New Leadership Skills for an Uncertain World
by Bob JohansenLeaders Make the Future will build on the core themes of Get There Early. Get There Early is a foundational book that introduces the Foresight to Insight to Action Cycle, with many examples. It is a complex book, with many ideas.
Leaders Make the Future
by Robert JohansenIdentifies surprising new leadership skills vital to coping with today's uncertain, rapidly changing world Includes exercises and assessments for developing and applying these skills A fully updated and revised edition of a book adopted by leaders at Procter & Gamble, Target, McDonalds, Electronic Arts, UPS, Kraft, and many other companies We are in a time of disruptive change--traditional leadership skills won't be enough, noted futurist Bob Johansen argues. Drawing on the latest ten-year forecast from the Institute for the Future--the only futures think tank ever to outlive its forecasts--this powerful book explores the external forces that are shaking the foundations of leadership and unveils ten critical new skills that will be required in the future, skills that you can learn. In this second edition, Johansen is joined by the prestigious Center for Creative Leadership. CCL's contributions help readers understand the new leadership skills by linking them to existing skills, and they provide analytics and exercises so readers can develop these new skills. This edition has been updated throughout, with a new ten-year forecast and new examples, and incorporates the lessons Johansen has learned about applying the new leadership skills in the three years since the first edition appeared. In addition, Johansen deals with two new forces that are shaping the future. The first is the "digital natives"--people fifteen years and younger who have grown up in a completely digital world. The second is cloud-based supercomputing, which will enable new forms of connection, collaboration, and commerce and will greatly facilitate reciprocity-based innovation--giving away to get more--which Johansen sees as the biggest innovation opportunity in history. "Whether you're a seasoned leader or a first-time manager, Leaders Make the Future will help bring clarity to a VUCA [volatile, uncertain, complex, and ambiguous] world. It has become a cornerstone to our leadership training efforts and has proven to be very insightful and useful." --Donald J. Hall Jr., President and CEO, Hallmark Cards, Inc.
Leaders Manage Climate: Creating Strategic Speed in Everyday Operations Through an Engaged, Motivated Workforce
by Henry M. Frechette Jocelyn R. Davis Edwin H. BoswellIf there's such a thing as a magic wand to create strategic speed in everyday execution, managing workplace climate is it. Defined as what it feels like to work in a particular organization, climate is something leaders have tremendous control over. And while other leadership practices, such as affirming strategies and driving initiatives, help increase strategic speed when you're dealing with a major initiative or large project, managing climate does double duty-it increases the speed not only of strategic initiatives but also of your organization's everyday work. In this chapter, the authors, all of whom are executives at The Forum, a global consulting firm, use compelling examples from satellite television provider Tata Sky, global real estate giant Archstone, and medical device supplier Abbott Vascular China to illustrate how the six dimensions of climate-clarity, standards, commitment, responsibility, recognition, and teamwork-interact to powerful effect on an organization's ability to execute, and execute fast. The chapter concludes with a brief self-assessment to help you size up your personal effectiveness at managing workplace climate. This chapter was originally published as Chapter 5 of "Strategic Speed: Mobilize People, Accelerate Execution."
The Leader's Mind: How Great Leaders Prepare, Perform, and Prevail
by Jim Afremow, PhDClear and concise steps to develop the confidence and mental edge that sets you apart as a trailblazing leader—the same approach thousands of professional athletes have used to become champions.The Leader's Mind taps into the same tips and techniques honed by top-tier athletes, such as how to get in a "zone," thrive on a team, and stay humble, to become a champion at work and the ultimate team player at home.Based on high-performance psychology research and Dr. Jim Afremow&’s two decades of experience providing mental training services across the globe to athletes and business leaders, The Leader's Mind will help you master:Valuable leadership lessons through powerful parables and stories from well-known leaders.The actionable steps leaders must take to change their thinking and become the leader they want to be.The necessary mindset to push through the challenges you face and take control of the direction your career and home life are taking. Tips and techniques to overcome seemingly insurmountable odds and challenges in order to excel. Stop struggling with the expectations you face at work and at home by fundamentally changing the way you process what&’s happening in your life. The mental edge that sets elite athletes apart outlined in this book will help you become the champion leader you want to be.
The Leader's Mindset: How to Win in the Age of Disruption
by Terence MauriIt&’s time to rip up the rulebook on leadership. The future belongs to a mindset that is wired differently. In "The Leader&’s Mindset: How To Win In The Age of Disruption," Terence Mauri takes you on a deep dive into the hearts and minds of visionaries, risk takers, and pioneers who pursue moonshots, the revolutionary ideas that rewrite how business is done. The advantages are huge for anyone who can tap the genius of the leader&’s mindset: purpose, energy, and the courage to think big. Wherever you are, this clever guide is the missing link for a new way of thinking.
Leaders of New York's Industrial Growth (Spotlight on New York)
by James BernardIntroduces major developments in the economic history of New York and describes the growth of railroads, the Brooklyn Bridge, glassmaking, oil, electricity, finance, and other industries and the accomplishments of some of the people involved.
Leaders of the Crowd: Conversations With Crowd Funding Visionaries And How Real Estate Stole The Show
by Adam GowerCrowdfunding is nothing new. In fact, America was built and financed by crowdfunding. But in 1933 Congress passed the Securities Act, which shut the door on this most democratic means of raising capital and spreading wealth. In 2012, enjoying broad bipartisan support, congress threw the doors open again, passing the JOBS Act (Jumpstart Our Business Startups). Its intent was to stimulate growth of small businesses and startups, but an unexpected consequence of the Act was that the biggest beneficiary has been the real estate industry. <p><p> Researching the origins of the JOBS Act, Dr. Adam Gower conducted a series of conversations with the people who lobbied for and wrote the laws that became the Act. What he discovered was that at no time had anyone thought that the real estate industry was a relevant constituency. Perplexed by this disconnect between what had been intended and what had happened, he talked to those who had been the very first real estate people to utilize the JOBS Act. These pioneers, all moving on parallel tracks, seeded the biggest, most transformational change to the real estate industry in history. <p> This book uncovers these conversations with the people who created the laws and those who connected the dots to real estate. It weaves a thread through the labyrinthine processes of government, chronicling how the Act was conceived, formed, and ultimately signed into law, and it reveals how the visionaries who have revolutionized real estate capital formation embarked on their missions to change their industry forever. <p> Learn how the JOBS Act, never expected to benefit real estate, has transformed the industry, changing the way capital is raised and syndications are formed forever and how an unintended consequence is helping almost everyone in America invest in real estate like never before.
Leaders on Leadership
by All India AssociationWho can tell what it really takes to be an effective leader today? The most successful CEOs can! From inside the minds of top CEOs of India, here are invaluable lessons on the most significant aspects of leadership. This compilation of short personal narratives by iconic business leaders tells us how even the most accomplished leaders had to discover their leadership calling and develop their traits with conscious initiative and practice. Most leadership literature is too formal, too didactic. Leadership, however, is not and will never be a "one-size-fits-all" concept. This book is born out of the need for learning the art of leadership from the unique examples of the most successful leaders. With contributions from celebrated business leaders like Raghav Bahl, Kumar Mangalam Birla, Tarun Das, Adi Godrej, Chanda Kochhar, R.A. Mashelkar, N.R. Narayana Murthy, Deepak Parekh, and M.V. Subbiah, this book leads the reader to appreciate the journey of the these leaders from being undistinguished individuals to becoming celebrated corporate luminaries; to draw inspiration and learn from their struggles and achievements.