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Mastering Civility: A Manifesto for the Workplace
by Christine PorathFrom the leading authority on workplace incivility, Christine Porath, shows why it pays to be civil, and reveals just how to enhance effectiveness in the workplace and beyond by mastering civility.Incivility is silently chipping away at people, organizations, and our economy. Slights, insensitivities, and rude behaviors can cut deeply and hijack focus. Even if people want to perform well, they can't. Ultimately incivility cuts the bottom line.In MASTERING CIVILITY, Christine Porath shows how people can enhance their influence and effectiveness with civility. Combining scientific research with fascinating evidence from popular culture and fields such as neuroscience, medicine, and psychology, this book provides managers and employers with a much-needed wake-up call, while also reminding them of what they can do right now to improve the quality of their workplaces.
Mastering Collaboration in a Product Team: 70 Techniques to Help Teams Build Better Products
by David Spinks Glaudia Califano Natasha HampshireThe nature of product development is changing. The most successful innovations are those that come from teams of people who are exploring problems together. Teams that build meaningful releases of their products iteratively and incrementally are opening the door for early feedback so that decisions can be taken to persevere or pivot based on evidence. But how do you make the most out of a team’s different perspectives, experiences and ideas? How can you instill a collaborative mindset in a product development team? How do you find out if your product idea actually has any value? How can you truly understand people’s needs? Mastering Collaboration in a Product Team is a toolbox of proven techniques from the field for the whole product team to use together to find answers to these questions and more. It is filled with practical tools to maximize your team’s chances of success when developing products and services, from identifying opportunities, to the point of being able to confidently go into production.What You'll LearnDefine people’s real problems and needsCollaboratively create innovative ideasValidate product/feature ideas quickly and cheaply as a teamExplore a lightweight introduction to the techniques of modern product developmentWho This Book Is ForProduct Owners, Product Managers, Business Analysts, Development Team Members, Designers, Scrum Masters, Agile Coaches or anyone in a role responsible for designing, developing, or sustaining products or services, with the purpose of maximizing their value.
Mastering Collaboration: Make Working Together Less Painful and More Productive
by Gretchen AndersonCollaboration is key for organizations in the 21st century, yet few business people have been trained to teach this skill. How do you advance ideas in a collaborative way and then communicate them throughout your company? In this practical book, author Gretchen Anderson shows you how to generate ideas with others while gaining buy-in from all levels of your organization.Product managers, designers, marketers, technical leaders, and executives will obtain better insight into how team members work together to make decisions. Through tangible exercises and techniques, you’ll learn how to turn promising ideas into products, services, and solutions that make a real difference in the market.Use a framework to develop ideas into hypotheses to be tested and refinedAvoid common pitfalls in the collaboration processAlign communication approaches to ensure that collaboration is effective and inclusiveStructure events or meetings for different types of collaboration depending on the people involvedPractice giving and receiving critiques to foster inclusion without resorting to consensus-based decisions
Mastering Communication at Work: How to Lead, Manage, and Influence
by Jon Wortmann Ethan F. BeckerMastering Communication at Work provides clear, actionable advice you can put to use right away and simple drills to practice during your next meeting, one-on-one conversation--or even sitting at your desk.
Mastering Community: The Surprising Ways Coming Together Moves Us from Surviving to Thriving
by Christine PorathFrom the author of Mastering Civility, a thoroughly researched exploration of the impact and importance of building thriving communities, with actionable steps on how to create them in your work and broader life.In her powerful new book, Christine Porath explores how the rise of technology and modern workplace practices have fractured our communications yet left us always &“on&” digitally. Through now common practices like hot-desking and remote work (even without the added isolation of social distancing we experienced during the pandemic), our human interactions have decreased, and so too have our happiness levels. This lack of a &“human factor&” is sparking a crisis in mental health that will have repercussions for years to come, leaving people lonelier and making the bottom line suffer, too. What Christine has discovered in her research is that leaders, organizations, and managers of all stripes may recognize there is a cost, but have no idea as to implement the cure: Community. With her signature depth and grasp of research across myriad industries including business, healthcare, hospitality, and sports, Christine extrapolates from the statistics on the experiences of hundreds of thousands of people across six continents to show us the potential for change. Through sharing information about the community, empowering decision-making discretion and autonomy, creating a respectful environment, offering feedback, providing a sense of meaning, and boosting member well-being, anyone can help a community truly flourish. The applications are endless, the stories are positive and uplifting, and will inspire the reader to establish and grow their community—be it in the workplace or the PTA—and make it thrive.
Mastering Complexity: Adding Coherence Throughout Your Business with Dependency Structure Spreadsheets
by Stephen DenkerMastering Complexity is designed to help readers develop and maintain logical, adaptable solutions to business problems. It demonstrates how to visualize business dependency connections with a square spreadsheet called a Dependency Structure Matrix (DSM). Once the links representing dependencies are visualized in a DSM, it can be used to improve th
Mastering Consensus: A Leader's Guide to Real Dialogues and Finding Common Ground in Five Steps (Business Guides on the Go)
by Heinz W. BeckerAchieving a common purpose begins with diverse ideas and opinions. This book guides managers through a five-step process to transform productive controversy into unified action. Mastering these steps helps managers stay grounded and effective, even in turbulent times. Learn to handle difficult candidates, manage rivalry and hierarchy, and navigate chaotic discussions. The author introduces innovative concepts on hierarchy, authority, and leadership styles. The message of the book emphasizes recognizing and using “magic moments” in discussions and promoting good will without imposing values. The steps provided in the book help unlock the secrets to effective consensus-building and leadership with practical strategies and insights. This book is essential for managers seeking to foster collaboration and drive successful outcomes.
Mastering Consultation as an HR Practitioner: Making an Impact in Small Business (Making an Impact in Small Business HR)
by Jennifer CurrenceHR professionals are uniquely positioned to lead transformation, but doing so requires a consultative mindset. Mastering Consultation as an HR Practitioner equips HR professionals with tools and frameworks to advise leaders, define organizational needs, and implement lasting change. This practical guide offers best practices for data gathering, problem-solving and solution development, all grounded in a consultative approach. Featuring real-world case studies, worksheets and ready-to-use resources, it helps practitioners apply strategic thinking to everyday challenges and elevate their value within the organization.Whether you're supporting a business unit or driving company-wide initiatives, this book shows how to build trust, influence outcomes and lead with impact.
Mastering Corda: Blockchain For Java Developers
by Jamiel SheikhMastering Corda provides you with a consistent, linear, and paced path to learning Corda and building modern enterprise-grade decentralized applications. Using this book, anyone from a complete blockchain beginner to an experienced blockchain or enterprise architect can rapidly understand and write applications like a pro while exploring the technical nuances and intricacies of the Corda platform.Corda is designed for use cases such as finance and investments, supply chain, healthcare, trade finance, insurance, and real estate that require a high-volume of transactions, scalability, and data privacy. If you have basic Java skills, this book will help you understand blockchain and show how you can get started immediately and be involved in the disruption of the future.With this book, you will:Understand Corda's value proposition and alignment with business strategies--particularly relevant to business executives and architectsDive deep into Corda's architecture and blockchain fundamentalsRapidly gain extensive knowledge of and hands-on experience with building Corda applicationsCompare and contrast Corda with Bitcoin, Ethereum, and HyperledgerEffectively prepare for the Corda certification exam and job interviews involving blockchainPerform data analytics and machine learning on Corda nodes
Mastering Corporate Communication: A Modern Guidebook for Future-fit Strategies, Tools and Skills (Future of Business and Finance)
by Anne Katrine Lund Mette Refshauge"Mastering Corporate Communication" is a comprehensive guide designed to assist communication professionals in navigating the new world of stakeholder capitalism. With the rise of new media, corporate responsibility demands and the constant battle for attention, professionals are faced with an array of challenges. The book offers an overview of relevant theories and techniques to help professionals master the new reality of corporate communication. It provides a rare glimpse into the corporate machine room of a global company, offering valuable insights and inspiration to communication professionals. Leading professors from all around the world share their insights and advice, giving readers an opportunity to develop excellent corporate communication skills. The competitive environment requires a new mindset and a necessary agility, and this guide is the perfect resource to help communication professionals thrive in this ever-evolving landscape. With "Mastering Corporate Communication" students and professionals can find inspiration in effective approaches to communication challenges and ways to develop essential tools and competencies to succeed in their careers.
Mastering Corporate Finance Essentials
by Stuart A. MccraryAn essential guide to corporate finance Understanding corporate finance is a necessity for financial practitioners who struggle every day to find the right balance between maximizing corporate value and reducing a firm's financial risk. Divided into two comprehensive parts, Mastering Corporate Finance Essentials presents the material by example, using an extended scenario involving a new business formation. In Part One, present and future value mathematics are introduced followed by a number of applications using the tools. In Part Two, statistics as applied to finance are examined, with detailed discussions of standard deviations, correlations, and how they impact diversification. Through theory and real-world examples this book provides a solid grounding in corporate finance Other titles by Stuart McCrary include: Mastering Financial Accounting Essentials, How to Create and Manage a Hedge Fund, and Hedge Fund Course Covers the essential elements of this field, from traditional capital budgeting concepts and methods of valuing investment projects under uncertainty to the importance of "real-options" in the decision-making process This reliable resource offers a hands-on approach to corporate finance that will allow you to gain a solid understanding of this discipline.
Mastering Crypto Assets: Investing in Bitcoin, Ethereum and Beyond
by Steven A. Schoenfeld Martin Leinweber Jörg WilligA definitive, all-encompassing book on digital assets of all types for investors In Mastering Crypto Assets: Investing in Bitcoin, Ethereum and Beyond, a team of seasoned investors and digital asset strategists presents a comprehensive guide aimed at institutional and professional investors for integrating crypto assets into traditional portfolios. The book offers in-depth explanations of the structure of this new asset class and its impact on investment portfolios. It guides readers on using fundamental and quantitative criteria to select blockchain-based assets, grounded in a robust foundation of knowledge and evidence. The authors demonstrate how to apply quantitative valuation concepts to digital assets like Bitcoin, understanding their role as digital stores of value in a traditional investment portfolio. The book also delves into the unique risk and return characteristics of various digital asset sectors, adapting conventional investing methods to the digital realm. It goes beyond direct crypto asset investments, introducing related equities and strategies for accessing digital assets in restricted settings. It discusses both indexed and active strategies in the context of crypto assets. A key feature of the book is exclusive interviews with industry figures such as Jan van Eck (VanEck), Peter L. Brandt (Legendary Trader), and Fred Thiel (Marathon Digital), with these interviews accessible through QR codes in the book for extended video content. This provides a dynamic and interactive learning experience. Moreover, the book benefits from invaluable research assistance from Figment and CCData, enriching its analytical depth. It also includes insightful guest articles from digital asset experts like Matthew Sigel (VanEck), Marco Manoppo (Digital Asset Research), Marcel Kasumovich (Coinbase Asset Management), Timothy Peterson (Cane Island Digital Research), Gregory Mall and Rohan Misra (AMINA), and thought leaders from Token Terminal. Mastering Crypto Assets is an invaluable resource not just for institutional and individual investors, but for anyone keen on adopting a sound, evidence-based approach to digital asset investment.
Mastering Data Visualization with Microsoft Visio Professional 2016
by David J ParkerMaster the art of presenting information visually using Microsoft Visio Professional 2016 and Visio Pro for Office365 About This Book * A complete guide to data visualization with Microsoft Visio Professional 2016 * Visualize information to meet the needs of your business * Get the quick way to learn Microsoft Visio 2016 Who This Book Is For This book is aimed at the departmental-level business intelligence professional or Microsoft Office power-user who wants to create data diagrams with Microsoft Visio that can accurately represent business information visually. What You Will Learn * Add external data from a variety of data sources * Represent information with data graphics * Create custom data-like shapes * Export data from structured diagrams * Present information graphics to non-Visio users * Automate visualizations from data * Develop custom templates and code for others In Detail Microsoft Visio Professional is a data visualization application that is used by many different market sectors and many different departments to represent information visually, from network infrastructure to organization charts, from process diagrams to office layouts. Starting off with a brief introduction to Vision Professional 2016 and then moving on to data storage, linking data to shapes, and working with SQL Server to create a solid foundation. Then we'll cover topics such as refreshing data, working with geographical data, working with various graphics, and diagrams, and more. Finally, you'll find out how to deploy custom stencils, templates, and code. Style and approach This book has real life examples that will let you explore all the new features of Microsoft Visio 2016 and apply them in your daily life.
Mastering Decision-Making in Business and Personal Life: An Interdisciplinary Perspective on Making Better Choices
by Hassan Qudrat-UllahThis book offers a comprehensive and interdisciplinary approach to decision-making, synthesizing perspectives from psychology, business strategy, and system dynamics. Integrating real-world examples with structured decision-making frameworks, it makes complex concepts accessible and practical. The text uniquely bridges personal and professional decision-making, demonstrating their interconnectedness and the universal applicability of sound decision-making principles. Positioned within the literature on cognitive psychology, behavioral economics, and business management, it engages with ongoing debates on the role of cognitive biases, emotional influences, and the importance of structured decision-making processes in achieving sustainable outcomes.
Mastering Ember.js
by Mitchel KelonyeAs businesses shift towards web-based solutions, there's been an increasing amount of customer needs that can only be met by sophisticated web applications. Building these applications is not easy and huge efforts have been invested in order to realize faster delivery of such applications. Ember.js is one of these efforts and acquiring expert knowledge of its key concepts will enable the realization of shorter and profitable web application development cycles. Developing single-page web applications is about to get easier! This book introduces you to web application development using the Ember.js web framework. Mastering Ember.js will help you to utilize its full potential and will show you how to create web applications. You will learn about views, event management, logging, debugging, and error management, always focusing on best practices. Finally, you will test your application and learn how to use WebSockets with Ember.js and end the book by modularizing your project.
Mastering Emergent Strategies: Taking Uncertain Ideas Forward
by Scott D. Anthony Mark W. Johnson Joseph V. Sinfield Elizabeth J. AltmanFollowing what is known as an "emergent strategy" can help companies improve their odds of success by systematically addressing the key risks and unknowns that typify highly uncertain ideas. This chapter describes three simple steps managers can follow to master emergent strategy processes.
Mastering Ethereum: Building Smart Contracts and DApps
by Andreas M. Antonopoulos Gavin WoodEthereum represents the gateway to a worldwide, decentralized computing paradigm. This platform enables you to run decentralized applications (DApps) and smart contracts that have no central points of failure or control, integrate with a payment network, and operate on an open blockchain. With this practical guide, Andreas M. Antonopoulos and Gavin Wood provide everything you need to know about building smart contracts and DApps on Ethereum and other virtual-machine blockchains.Discover why IBM, Microsoft, NASDAQ, and hundreds of other organizations are experimenting with Ethereum. This essential guide shows you how to develop the skills necessary to be an innovator in this growing and exciting new industry.Run an Ethereum client, create and transmit basic transactions, and program smart contractsLearn the essentials of public key cryptography, hashes, and digital signaturesUnderstand how "wallets" hold digital keys that control funds and smart contractsInteract with Ethereum clients programmatically using JavaScript libraries and Remote Procedure Call interfacesLearn security best practices, design patterns, and anti-patterns with real-world examplesCreate tokens that represent assets, shares, votes, or access control rightsBuild decentralized applications using multiple peer-to-peer (P2P) components
Mastering Executive Coaching
by Brian O. Underhill Marshall Goldsmith Jonathan PassmoreThis book aims to enrich the knowledge and toolkit of executive coaches and help them on their development path towards mastery. Edited by three leading practitioners, it brings together the expertise of an international range of Master Coaches, and provides evidence-based practical chapters across a broad range of topics, including contracting, ethical dilemmas, coaching board members and non-executive directors, and the use of psychometrics. Mastering Executive Coaching will be essential reading for executive coaches, consultants and trainers who are looking to develop their practice. It will also be highly relevant for Masters-level students of coaching and coaching psychology.
Mastering Facilitation: A Guide for Assisting Teams and Achieving Great Outcomes
by Morgan L JonesWith business and organisations moving at an ever-faster pace and facing evermore demanding challenges, the need for efficient, succinct and productive interaction between individuals of those businesses and organisations is more important than ever. With the bounds of communication restrictions abandoned through technological advances (we can now see and hear anyone across any manner of virtual platforms anywhere around the globe) and with a greater understanding of the underlying dynamics of human interaction, unprecedented pressure has been thrust upon the individual or individuals who, often, enable these dynamic interactions: the facilitator. Many of us have, at one time or other, been responsible for a meeting – whether between a small number of individuals or an entire organisation of hundreds, or possibly thousands, of businessmen and women. Or, perhaps, we’ve had to be the mediator in a family dispute closer to home or managed a discussion between two feuding friends or colleagues. One way or another, chances are, all of us have been a facilitator at some point in our lives. With the ever-growing demands placed on facilitators, this book delivers a methodical and structured approach to facilitation. This book is the definitive guide to instruct and assist facilitators – both new and experienced – with a set of guidelines and underlying theory that will benefit any facilitator, whether as a mediator between two individuals, single-handedly facilitating a group of 100 or working as part of a facilitation team in a multinational corporation. The first part of the book develops the core basic skills of those new to the art of facilitating. There are many examples and exercises to show the reader how to apply them in different situations. The second part of the book is for more experienced facilitators as it focuses on more advanced skills and tackling difficult situations. Specific tools and techniques are illustrated for the reader. Essentially, this book is aimed at developing and mastering the art of facilitation. Facilitation is the art of getting the best out of groups of people to brainstorm, solve problems and gain consensus. Based on 30 years’ experience of the author and running multiple facilitation training courses across the globe, this book is aimed at upskilling people, managers and leaders to drive change and consensus with groups through running workshops and meetings.
Mastering Fear: A Navy SEAL's Guide
by John David Mann Brandon WebbFrom New York Times bestselling author and former Navy SEAL Brandon Webb comes a simple yet powerful five-step guide to transforming your life by making your fears work for you instead of against you.Brandon Webb has run life-threatening missions in the world's worst trouble spots, whether that meant jumping out of airplanes, taking down hostile ships on the open sea, or rolling prisoners in the dead of night in the mountains of Afghanistan. As a Navy SEAL, he learned how to manage the natural impulse to panic in the face of terrifying situations. As media CEO and national television commentator, he has learned how to apply those same skills in civilian life. Drawing on his experiences in combat and business, along with colorful anecdotes from his vast network of super-achiever friends from astronauts to billionaires, Webb shows how people from all walks of life can stretch and transcend their boundaries and learn to use their fears as fuel to achieve more than they ever thought possible. "Fear can be a set of manacles, holding you prisoner," writes Webb. "Or it can be a slingshot, catapulting you on to greatness."The key, says Webb, is not to fight fear or try to beat it back, but to embrace and harness it. In the process, rather than being your adversary, your fear becomes a secret weapon that allows you to triumph in even the most adverse situations. In Mastering Fear, Webb and his bestselling coauthor John David Mann break this transformation down into five practical steps, creating a must-read manual for anyone looking for greater courage and mastery in their lives.
Mastering Financial Accounting Essentials
by Stuart A. MccraryAn indispensable hands-on guide to financial accounting In light of recent accounting scandals, it is critical that all financial practitioners understand and play by the rules of the accounting field. Starting from the assumption that the reader is not familiar with any accounting jargon, Mastering Financial Accounting Essentials presents material in a way that explains the key features of modern accounting step by step and helps you develop an intuitive understanding of accounting. Each chapter presents important accounting concepts, from inventory valuation methods and the timing of erosion of productive assets to how internal managers calculate ratios and trends to evaluate business efficiency. For those who need to understand the language and law of this discipline in order to communicate effectively with accountants and clients, Mastering Financial Accounting Essentials will be an indispensable guide.
Mastering Financial Pattern Recognition: Finding and Back-Testing Candlestick Patterns with Python
by Sofien KaabarCandlesticks have become a key component of platforms and charting programs for financial trading. With these charts, traders can learn underlying patterns for interpreting price action history and forecasts. This A-Z guide shows portfolio managers, quants, strategists, and analysts how to use Python to recognize, scan, trade, and back-test the profitability of candlestick patterns.Financial author, trading consultant, and institutional market strategist Sofien Kaabar shows you how to create a candlestick scanner and indicator so you can compare the profitability of these patterns. With this hands-on book, you'll also explore a new type of charting system similar to candlesticks, as well as new patterns that have never been presented before.With this book, you will:Create and understand the conditions required for classic and modern candlestick patternsLearn the market psychology behind themUse a framework to learn how back-testing trading strategies are conductedExplore different charting systems and understand their limitationsImport OHLC historical FX data in Python in different time framesUse algorithms to scan for and reproduce patternsLearn a pattern's potential by evaluating its profitability and predictability
Mastering Game Theory: A Comprehensive Introduction to Strategic Decision Making (Classroom Companion: Economics)
by Ismail SaglamThis book offers a comprehensive and accessible introduction to game theory, emphasizing both noncooperative and cooperative aspects of strategic decision-making. In the chapters on noncooperative game theory, you will explore advanced topics such as perfect equilibrium, evolutionary stable strategies, and correlated equilibrium, along with a range of subjects often underrepresented in other textbooks. The cooperative game theory sections cover essential topics like coalitional games, cake-cutting and fairness, cooperative bargaining, and matching theory. Additionally, the book includes an insightful chapter on mechanism design. Designed for use in one-semester advanced undergraduate or graduate-level courses, this textbook stands apart from others at the same level. Each chapter begins with clear theoretical definitions, followed by carefully detailed examples. Select chapters include propositions that either demonstrate the existence of equilibrium in abstract games or interrelate various game-theoretic concepts. While rigorous in its scope, the book assumes no advanced background in calculus or algebra. The mathematical exposition is kept as straightforward and self-contained as possible, ensuring that readers can easily apply theoretical ideas to practical examples and follow proofs with ease.
Mastering Gamification: Customer Engagement in 30 Days
by Rebecca MazinFiring someone is never easy; it shouldn't be. The key to minimizing sweaty palms and the chance of stuttering through a statement is remembering that this is a business decision, and a business conversation. It requires preparation and planning for success. First Time Firing will provide you with clear and practical guidance to making termination decisions and acting on them. It will take you from making that first decision of the process, through preparing notes and recommendations, to delivering the news with confidence. Firing people is a difficult but necessary management task; it is essential that you maintain your professionalism and keep the needs of the business at the forefront of your mind. This hands-on guide is the perfect companion that will help you to do exactly that. Beginning with helpful advice on making a termination decision, HR expert Rebecca Mazin breaks down the process from the initial decision, through to planning and conducting the meeting, and then guides you through the necessary steps afterwards. With real life examples to illustrate best practices, First Time Firing takes a concise and logical approach giving you the confidence to handle a termination. About the Author: With more than 20 years of expertise, Rebecca Mazin formed RECRUIT RIGHT to create usable solutions for employers to meet increasingly complicated human resources challenges. Her clients benefit from clear guidance, tools, and techniques that quickly cut through fads, jargon, and complex regulatory issues. RECRUIT RIGHT consulting, training, and written communications produce measurable results in a wide range of businesses and not-for-profit organizations from small startups to industry giants. Rebecca uses her passion for demystifying human resources issues to write content accessible for business owners, managers, and HR pros. She is the author of The Employee Benefits Answer Book: An Indispensable Guide for Managers and Business Owners published by Pfeiffer in 2010 and the co-author of The HR Answer Book: An Indispensable Guide for Managers and Human Resources Professionals published by AMACOM in 2004 with a revised edition issued in 2011. Her advice and commentary appears in business publications, industry and trade journals, and Rebecca is a featured expert on the award winning www.AllBusiness.com website. Follow Rebecca on Twitter at @thehranswer. Prior to founding RECRUIT RIGHT, she held key management positions at major organizations. Her experience with Millennium Hotels and Hyatt Hotels Corporation built on her work at Owens Corning and the U.S. Federal Government at the National Labor Relations Board. Rebecca is a graduate of Cornell University with a degree in Labor Relations. She is a certified facilitator of Achieve Global training programs. Rebecca is active in the community, where she uses her skills and talents to enhance organizational effectiveness and outcomes. Rebecca was board co-chair for MTS, a non-profit that hired, trained and placed individuals with HIV Aids and has held board positions with The Junior League of Westchester on the Sound. She currently serves on the board of Furniture Sharehouse, Westchester's Furniture Bank.
Mastering Global Business Development and Sales Management (The Global Warrior Series)
by Thomas A. CookMastering Global Business Development and Sales Management focuses on the importance of companies and executives recognizing that their organization is sales driven, and that there is a definite pronounced connection between sales and all other aspects of how a company operates. It details the sales manager's role in developing sales personnel, delivering new business to the organization, and otherwise becoming a driving force for the overall prosperity of the company. This book differentiates itself by providing the essence of international sales management. Shows how to develop a marketing and sales strategy for globalization Details regional versus country-specific profiles Explains what all sales personnel need to know about export trade compliance, logistics, and supply chain operations Provides sales and negotiation skill sets